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14
ERROR MESSAGES & TROUBLESHOOTING
Error Code
Error Cause Error Solution
E1
Suspect note flagged for
UV
Remove the first bill
from the stacker. Press
“START” to continue
counting.
E2
Double notes (2 pieces stuck
together)
E3
Chain note
E4
Broken note / half note
E10
Suspect note with wrong
image (CIS error)
E11 and E12
Suspect note with image
error (denomination)
E13
Suspect note with image
error (bill facing error)
E14
Suspect note with image
error (bill size error)
E15
Suspect note with image
error (bill backside error)
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