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14.2 Troubleshooting
Problem Possible solution
You cannot activate the appliance. Make sure that the mains plug is connec‐
ted to the mains socket.
Check fuse in fuse box (domestic installa‐
tion).
The program does not start. Press Start/Pause.
Make sure that the appliance door is
closed.
The appliance door does not close. Make sure that the installation of the filter
is correct.
Make sure that the laundry is not caught
between the appliance door and the rub‐
ber seal.
The appliance stops during operation. Make sure that the water container is
empty. Press Start/Pause to start the pro‐
gram again.
Load is too small, increase the load or
use the Time Drying program.
The cycle time is too long or unsatisfacto‐
ry drying result.
1)
Make sure that the weight of the laundry
is suitable for the duration of the pro‐
gram.
Make sure that the filter is clean.
The laundry is too wet. Spin the laundry
in the washing machine again.
Ensure that the room temperature is
higher than +5°C and lower than +35°C.
Optimal room temperature is 18°C to
25°C.
Set the Time Drying or the Extra Dry pro‐
gram.
2)
The App cannot connect to the dryer. Check if your smart device is connected
to the wireless network.
Check your home network and router.
Restart the router.
Consider setting the router to 2.4GHz
wireless frequency instead of 5GHz.
Contact your wireless service provider if
there are problems with the wireless net‐
work.
The dryer, the smart device, or both,
need to be configured again.
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