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ninjakitchen.com
ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
NJA_1_YR_IB_LMTD_WRNTY_US_ENG
TROUBLESHOOTING GUIDE
Display will show “INSTALL” once connected to power.
• Place container on base and rotate it clockwise until container clicks into place. Press the Power
button
to turn unit on, and the BlendSense™ program will illuminate, indicating the unit is ready
for use.
Display reads “ADD LIQUID
” during the BlendSense Program.
• If the display reads “ADD LIQUID
” during the BlendSense program, the unit detects more liquid
is needed to fully blend. Press START/STOP, remove the cup from the base, and add
1
/2 to 1 cup
of additional liquid. Reinstall the cup on the base, then press START/STOP to run the BlendSense
program again. Only available when using the Single-Serve Cup.
Display reads “Er”.
• If the display reads “Er,” unplug the unit from the electrical outlet and allow it to cool for 15 minutes.
Remove the container’s lid and blade assembly and empty the contents to ensure no ingredients are
jamming the blade assembly.
Lid/Hybrid Edge™ Blades Assembly is hard to install on the cup.
• Set the cup on a level surface. Carefully place the lid or Hybrid Edge Blades Assembly on the top
of the cup and align the threads so the lid/Hybrid Edge Blades Assembly sits flat on the cup. Twist
clockwise until you have a tight seal.
Unit doesn’t mix well; ingredients get stuck.
• Using the BlendSense program is the easiest way to achieve great results. The pulses and pauses
allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck,
adding some liquid will usually help.
• When filling the cup, start with liquids or yogurt, followed by fresh fruit or veggies, then leafy greens
or herbs. Next add seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won’t stick to counter or tabletop.
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting
board, platter, plate, etc.).
Unit is dicult to remove from counter for storage.
• Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
Unit displays a blinking “- -” message.
• The unit can detect which container is on the motor base. You may be trying to use a program that
is not designed for the container you have installed. The programs will light up, indicating which
programs are available for each container.
Food is not evenly chopped.
• For best results when chopping, cut pieces of ingredients in a uniform size and don’t overfill the vessel.
The pitcher lid handle will not fold down.
• The handle will not fold down if the lid isn’t attached to the pitcher. For storage, place the lid on the
pitcher and press down on the handle until it clicks into place.
WARNING: To reduce the risk of shock and unintended operation, turn power o
and unplug unit before troubleshooting.
PRODUCT REGISTRATION
Please visit registeryourninja.com to register your new Ninja® product within ten (10) days of purchase.
You will be asked to provide the store name, date of purchase, and model number along with your name
and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By
registering, you acknowledge you have read and understood the instructions for use and warnings set
forth in the accompanying instructions.
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