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Channel and Broadcast Issues
227 "Weak or No Signal" displayed in TV mode or cannot nd
channel.
227 The TV is not receiving all channels.
227 The subtitles are not provided on a digital channel.
227 Broadcasting is deactivated.
External Device Connectivity Issues
228 The "Mode Not Supported" message appears.
228 The video is OK but there is no audio.
228 I want to connect to a PC and mobile device via screen
mirroring.
229 No screen appears when connecting the TV to an external
device.
229 I want to connect to a Bluetooth speaker.
229 The PC screen does not appear or it ickers.
Network Issues
230 Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
230 Wired network connection failed.
230 Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
231 What is Anynet+?
231 Anynet+ does not work. The connected device is not
displayed.
231 I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
232 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
232 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
232 The Anynet+ device won't play.
Remote Control Issues
233 The remote control does not work.
233 External devices cannot be operated with the TV remote
control.
Recording Issues
234 The Timeshift or recording function cannot be used.
234 Cannot record videos received from an external device or
Samsung TV Plus.
234 The "Format Device" message appears when the Timeshift
or recording function is used.
234 The recorded les on the TV are not played back on a PC.
Apps
235 I launched an app, but it's in a different language. How can I
change the language?
235 The app does not work properly. Its image quality is poor.
235 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
236 Some les are interrupted during playback.
236 Some les can't be played.
Voice Assistant Issues
237 The microphone is off.
237 The voice commands do not work well.
237 Bixby/Alexa answers although I did not call it.
238 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
238 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
239 During voice recognition, the heavy load message appears
and the function does not work.
239 I want to see weather information of the desired area.
Other issues
240 The TV is hot.
240 The TV smells like plastic.
240 The settings are lost after 5 minutes or every time the TV is
turned off.
240 The TV is tilted to the side.
240 The stand is wobbly or crooked.
240 A POP (TV’s internal banner ad) appears on the screen.
241 The TV is making a popping noise.
241 The TV is making a humming noise.
241 The TV narrates the screen events in voice-over.
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