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en Troubleshooting
42
Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.
Appliance safety
Fault Cause troubleshooting
Appliance door will not open
or cannot be opened easily.
Childproof lock is activated.
▶
Open the appliance door.
→Page35
Error code / Fault display / Signal
Fault Cause troubleshooting
E:12 lights up. Heating element is furred
up.
1. Descale the appliance.
2. Operate the appliance with the Wa-
ter softening system.
E:14 lights up. Water protection system is
activated.
1. Turn off the water tap.
2. Call Customer Service
→Page54.
E:15 lights up. Water protection system is
activated.
1. Turn off the water tap.
2. Call Customer Service
→Page54.
E:16 lights up. Water is continuously run-
ning into the appliance.
1. Turn off the water tap.
2. Call Customer Service
→Page54.
E:18 or indicator for water
supply lights up.
Supply hose is kinked.
▶
Install the supply hose without
kinks.
Water tap is turned off.
▶
Turn on the water tap.
Water tap is jammed or
furred up.
▶
Turn on the water tap.
The flow rate must be at least 10 l/
min when the water supply is open.
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