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Common problems
Abnormal phenomenon
The display is off, no
wind and mist
Power is not connected or
there is a problem
Reconnect the power.
If it still does not work,
please contact our after-sales
service in time
Pour off some water from
the tank and tighten the main
body with water tank
Water level is too high
Ultrasonic atomizer has
more scale or excessive
impurities in water
Clean the atomizer,
or replacewith clean water
Refill the water tank and place
the machine on a solid and
stable surface
Too little water in the tank
or uneven surface
The display is on, but
there is no wind or mist
Low mist volume
Abnormal noise
Cause analysis Solution
Warranty Policy
Warranty period
●The humidifier shall have a non-human damage performance failure within 30 days from the date
of receipt by the user, and may choose to return, exchange or repair;
●Man-made damage, damaged packaging, missing spare parts, and used products are not
included in the 30-day free return. Therefore, the round-trip freight shall be borne by the user;
●Within 1 year from the date of signing in, if there is any non-human damage performance failure,
users can enjoy the free replacement service. The round-trip freight shall be borne by the seller.
Non-warranty policy
The following conditions are not covered by the warranty and require the user to pay for repairs.
● The warranty period has expired;
● Damage caused by human causes;
● Damage caused by force majeure factors;
● Any damage caused by use, maintenance, and adjustment not in accordance with the
requirements of the User Manual;
● Failure or damage caused by forced use of this product beyond normal use conditions;
● The user disassembles or repairs the product without authorization.
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