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en-us Troubleshooting
32
Issue Cause and troubleshooting
Detergent residue is present in the
detergent dispenser or the tab
collecting tray.
Spray arms were blocked by dishware so detergent was not rinsed out.
▶ Check that the spray arms are not blocked and can rotate freely.
Detergent dispenser was damp when detergent was added.
▶ Only add detergent to the detergent dispenser when dry.
Excessive formation of foam
occurs.
Hand soap got in the rinse aid dispenser.
▶ Immediately add rinse aid to the dispenser.
→
"Adding rinse aid", Page15
Rinse aid has been spilled.
▶ Remove the rinse aid with a cloth.
Detergent or machine care product used causes excessive foaming.
▶ Change the brand of detergent.
Connection to home network is not
established.
WLAN on router is not active.
▶ Check the wireless network connection of your router.
WLAN display is flashing. Connection to home network is not available.
▶ Activate the wireless network connection on your router.
Home Connect cannot be
implemented correctly.
Home Connect set incorrectly.
▶ Please consult the documents supplied for HomeConnect®.
There is a technical error.
▶ Please consult the information on support in the documents supplied for
HomeConnect®.
Refill indicator for rinse aid lights
up.
No rinse aid.
1.
Add Rinse aid →
Page15
.
2. Set the amount of rinse aid to be dispensed.
→
"Setting the amount of rinse aid", Page15
Refill indicator for rinse aid does
not light up.
Rinse aid system is switched off.
▶ Set the amount of rinse aid.
→
"Setting the amount of rinse aid", Page15
All LEDs light up or flash. Electronics have detected a fault.
1. Press the main switch button for approx. 4seconds.
→
"Controls", Page8
The appliance is reset and restarted.
2. If the problem occurs again:
‒ Switch off the appliance.
‒ Unplug the power plug or switch off the circuit breaker in the fuse box.
‒ Wait at least 2minutes.
‒ Switch on the circuit breaker in the fuse box or plug in the power plug.
‒ Switch on the appliance.
3. If the problem occurs again:
‒ Contact customer service.
→
"Customer Service", Page35
UP appears on the display. A software update is available.
▶ Press the remote start button to install the software update.
a After a successful software update, "Suc" appears on the display for a few
seconds.
Water is left in the appliance at the
end of the program.
Filter system or area under the filters is blocked.
1.
Clean the Filters →
Page24
.
2.
Clean the Drain pump →
Page34
.
Program has not yet ended.
▶ Wait until the program ends or terminate the program with Reset.
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