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Dispenser couldn’t get
cooling water
Failing to access the water source
or open the water valve
Make sure the water source and the
valve is open
The filter is not installed correctly
Check whether the filter direction is
reversed
The water valve or connectors are
not installed correctly
Check whether water valve or
connectors are reversed
The water is not cooled
enough
The fridge temperature is set too high
Set the fridge temperature lower
Take too much water in one time (1L)Wait for the water cool down
Take the water so oftenWait for the water cool down
Dispenser couldn’t
get ice
No ice inside the storage box
Wait for the ice maker to finish making
ice (the first time on the refrigerator
needs to be fully cooled, the ice maker
will start making ice);
Failing to access the water source or
open the water valve
Make sure the water source and the
valve is open
The “ice off” mode is working, it will
stop making ice
Turn off the “ice off “ mode
The pressure of water source is not
enough
Ensure the source water pressure is
1.5 ~ 7 bar
The water valve or connectors are
not installed correctly
Check whether water valve or
connectors are reversed
The filter is not installed correctly
Check whether the filter direction is
reversed
The ice cubes are frozen together in
the storage box to block the ice outlet
Remove the frozen ice cubes
There is something hard in the
storage box, which prevents the
motor from running
Remove the thing which blocks the outlet
The doors is not closed totally which
will make the cold air leak out
Ensure the doors is closed totally
The pressure of water source is not
enough
Ensure the source water pressure is
1.5 ~ 7 bar
The cubed ice or
water is too small
The water filter is blocked, because
it has been used too long time
Replace a new water filter
The water flow meter is fault
Contact maintenance personnel
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