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AXISQ6034-CPTZDomeNetworkCamera
Troubleshooting
Poorqualitysnapshotimages
Screenincorrectly
conguredonyourcomputer
Congureyourscreentoshowatleast65000colors,thatis,atleast16bits.Usingonly16or256
colorswillproduceditheringartifactsintheimage.
Overlayimageisnotdisplayed
Incorrectsizeorlocationof
overlayimage
Theoverlayimagemayhavebeenpositionedincorrectlyormaybetoolarge.SeeOverlayImage
Settingsintheonlinehelpformoreinformation.
Privacymaskisnotdisplayed
Incorrectsizeorlocationof
privacymask
Theprivacymaskmayhavebeenpositionedincorrectlyormaybetoolarge.
Browserfreezes
Firefoxcansometimes
freezeonaslowcomputer
Lowertheimageresolution
Problemsuploadingles
LimitedspaceThereisonlylimitedspaceavailablefortheuploadofyourownles.Deleteexistinglestofree
upspace.
MotionDetectiontriggersunexpectedly
Changesinluminance
Motiondetectionisbasedonchangesinluminanceintheimage.Thismeansthatifthereare
suddenchangesinthelighting,motiondetectionmaytriggermistakenly.Lowerthesensitivity
settingtoavoidproblemswithluminance.
Storageanddiskmanagementproblems
Videocannotberecorded
CheckthattheSDcardisnotwriteprotected(thatis,readonly).
SDcardcannotbemountedReformattheSDcardandthenclickMount.
Focus,zoom,andfan
Remotefocusandzoomdo
notwork
Insubzerotemperatures,functioninthesehardwarepartsissuspendeduntilthecameraisheated
toapproximately0°C(32°F)
FancannotbeactivatedInsubzerotemperatures,functioninthishardwarepartissuspendeduntilthecameraisheatedto
approximately0°C(32°F)
Mediaconverterswitch
Mediaconverterswitch
freezesafterhotswapping
Themediaconverterswitchdoesnotsupporthotswapping.Disconnectpowerfromtheswitch
beforeswappingcameras.Restarttheswitchafterafailedattempttohotswap.
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