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(9)
TROUBLESHOOTING
WHAT TO DO
Water and steam spits
forcefully from spout
without turning on the
dispenser faucet.
Water is not hot.
• Unit is boiling.
May be normal during initial setup.
• The unit is unplugged.
• The electric outlet is inoperative.
•
Activate faucet lever to release some water from
the tank.
• Adjust water temperature using dial on tank front.
Remember that at higher altitudes, water boils
at lower temperatures.
•
Make sure the unit is connected to a properly grounded
electric outlet.
• Make sure the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
Water is too hot
or not hot enough.
• Thermostat is not adjusted to
your needs.
•
Adjust the thermostat slowly, then activate faucet lever for 20
seconds to bring in fresh water to be heated at the new setting.
Allow 5-7 minutes for water to reach new temperature.
Water comes out the
vent instead of spout.
• Outlet tube is blocked.
Check that outlet tube is not kinked, twisted or pinched.
•
Unscrew spout end piece and clean out any debris.
Water is dripping from
the spout/vent
intermittently.
• The expansion chamber isn’t
draining properly due to low
water pressure.
• The spout is blocked.
• Unplug the unit. If the dripping doesn’t stop after a few
minutes, check the supply valve to ensure that is fully
open and there are no obstructions in the water line
reducing the pressure below 30 psi (
i.e., a poorly mounted
saddle valve, a clogged water filter, or a partially opened
shut-off valve).
•
Unscrew spout end piece and clean out any debris.
PROBLEM POSSIBLE CAUSE
•
• Turn thermostat control dial fully clockwise. This may
produce boiling water in approximately 15 minutes and
possibly be accompanied by a gurgling sound in the tank
and/or water “sputtering” from the faucet. If the water boils,
turn thermostat control dial slightly counterclockwise until
the gurgling and/or “sputtering” stops. This should take
place within 20 seconds. Turn control dial an additional 1/8”
(3 mm) counterclockwise at the tip of the dial. Wait 15
minutes and check the temperature of the water.
IF TROUBLE PERSISTS CALL 1-888-856-6322
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