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Network Video Recorder User Manual
182
Click OK.
If the answers mismatch, the verification is failed.
Create the new admin password on the Reset Password interface.
Reset Password by Reserved Email
Before You Start
Ensure you have configured the reserved email when you are activating the device or editing the
admin user account. (Refer to 17.5.3 Configure Reserved Email)
On the user login interface, click Forgot Password.
Select the password resetting type to Verify by Reserved Email.
Click OK.
Click Next if you accept the legal disclaimer. You can use a smartphone to scan the QR code
to read the legal disclaimer.
Obtain the verification code. There are two ways to get the verification code.
− Use Hik-Connect app to scan the QR code. You can find the scanning tool in More > Reset
Device Password.
− Send the QR code to email server.
1) Insert a USB flash drive to your device.
2) Click Export to export the QR code to USB flash drive.
3) Email the QR code to pw_recovery@hikvision.com as attachment.
Check your reserved email, and you will receive a verification code within 5 minutes.
Enter the verification code.
Click OK to set the new password.
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