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Troubleshooting
XProtect Transact (troubleshooting)
Error messages and warnings
Failed to retrieve transaction data from the event server.
The event server is not running or not responding, or the connection to the server has been lost.
There is an internal error on the event server or in the associated database. This may include issues with the
connection to the database. To resolve this issue, please contact your system administrator.
Your search timed out before completion. Try narrowing your search by shortening the search period.
There is an internal error on the event server or in the associated database. This may include issues with the
connection to the database. To resolve this issue, please contact your system administrator.
Administrator manual | XProtect® Transact 2023 R1
24 | Troubleshooting
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