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10
- Update the firmware. Please contact our customer service or
check our website at https://www.agptek.com/blog to download
the firmware.
Can’t download files from computer
- Please confirm whether it’s connected properly;
- Please check whether the storage space of the internal memory is
full;
- Please check whether the USB cable is damaged.
Can’t recognize the player when connected to the computer via
USB cable.
- Disconnect the player, wait for a few minutes, and then
reconnect it.
- Disconnect the player, restart the computer, and then reconnect
the player.
- Connect your player to another USB port on your computer.
- If the player has not been used for a long period of time, charge
the player for about 10 minutes, after which it should start
operating normally again.
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