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11
TROUBLE SHOOTING GUIDE
Problem
Possible Cause
Solution
Dehumidifier does
not operate
No power to dehumidifier
Connect plug to power
socket
Switch not turned on
Switch on
E4 error is displayed
Check drainage flow
Dehumidifier
collects little water
Insufficient working time
Allow more working time
Filter is blocked
Clean filter
Low ambient temperature
Heat up the room
Condensate hose is blocked
Check hose for restrictions
dehumidifier
operating,
but room not dry
Doors and windows are open
Seal room from external
areas
Error Code
Possible Cause
Unit Status
Solution
E1
Copper head
sensor failure
The dehumidifier
keeps running for
20 minutes at a
10-minute interval.
Replace the copper head
sensor
E2
Air inlet
temperature and
humidity sensor
failure
Replace the inlet
temperature and humidity
sensor
E4
The pump
reservoir is full
due to drainage
failure
The dehumidifier
stops running
Find the gravity drain outlet
at the bottom of the unit
and connect the
emergency hose to drain.
After emptying the
reservoir, close the gravity
drain hose and start the
unit to check the pump
function.
Water pump
failure
Replace the water pump
If the problem you are experiencing is not listed here, contact our Service
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