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23sharkclean.co.uk22 sharkclean.co.uk
MANUFACTURER’S GUARANTEE
NOTE: Not all accessories come with all units� Please see the Quick Start Guide on the packaging box for your unit's
configuration� To order additional accessories, visit sharkclean.co.uk�
ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.CO.UK
A
Crevice Tool
B
Duster Crevice Tool
C
Upholstery Tool
D
Wide Upholstery Tool
E
Pet Multi-Tool
F
Chewie Pet Tool
G
Replacement Battery
H
Hand Vac Pre-Motor Filter
I
Auto-Empty Dock
Post-Motor Anti-Allergen Filter (IW3000 SERIES)
J
Auto-Empty Exhaust Foam Filter (IW3000 SERIES)
K
Hand Vac Post-Motor Anti-Allergen Filter
D
C
G
F
B
A
H
E
I
J
K
The Shark® Guarantee
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “legal rights”)� You can enforce your legal rights against your retailer, including Shark® if you bought
your appliance from sharkclean.co.uk � However, at Shark® we are so confident about the quality of our products
that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 5 years (2 years for
batteries)�
The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer
has in its product and manufacturing quality�
The manufacturer’s guarantee does not aect your legal rights�
How long are new Shark® machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for five years (two years
for batteries) if you register your purchase with us within 28 days�
How do I register my Shark® guarantee?
If you have purchased your Shark® appliance directly from sharkclean.co.uk your guarantee is registered
automatically� If you bought it from anywhere else in the UK, you can register your guarantee online within 28 days
of purchase�
• To register online, please visit sharkclean.co.uk/register-guarantee or scan the QR code in your instruction
booklet�
• Keep a note of the date you purchased the machine�
IMPORTANT
• Keep your receipt if you bought your Shark® appliance from anywhere except sharkclean.co.uk � You will need it
to claim under your guarantee�
• The free Shark® guarantee only applies in the UK�
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee, you will get an extra four years of cover (extra one year for batteries)� We’ll also
have your details to hand if we ever need to get in touch� If you further agree to receive communications from us,
you can also receive tips and advice on how to get the best out of your Shark® appliance and hear the latest news
about new Shark® technology and launches�
What is covered by the free Shark® guarantee?
Repair or replacement (at Shark’s discretion) of your Shark® machine, including all parts and labour�
What is not covered by the free Shark® guarantee?
• Normal wear and tear�
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the Shark® appliance which is not in accordance with the Shark® Operating Manual supplied with your machine�
• Damage caused by use of the Shark® appliance for anything other than normal domestic household purposes�
• Damage caused by use of parts not assembled or installed in accordance with the operating instructions�
• Damage caused by use of parts and accessories which are not Shark® Genuine Components
• Faulty installation (except where installed by Shark®)�
• Repairs or alterations carried out by parties other than Shark® or its agents�
How can I claim under the free Shark® guarantee?
Contact our customer service helpline on 0800 862 0453� For service hours please visit our website under
‘Contact Us’� It’s free to call, and you’ll be put straight through to a Shark® representative� You’ll also find online
support at support.sharkclean.co.uk � The Shark® representative will go through some troubleshooting with you,
and if we conclude that the item has failed, we will send you a replacement part or a returns label to send the
defective item back to us free of charge� When you have delivered the defective product to us, we will send you a
replacement�
Please remember that the item will need to be boxed when you return it to us� It can be any suitable box, it does not
have to be the original packaging�
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® appliance� You’ll
find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at sharkclean.co.uk�
Please remember that damage caused by the use of non-Shark® spares may not be covered under your guarantee�
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