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Product Liability
Field service technicians are authorized to make an initial
assessment in the event of reported damages. If there are
any questions about the process involved, the technician
should call Marvel for further explanation.
While inspecting for defects or installation issues, photos
should be taken to document any damages or issues und.
During the assessment, if the service technician is able to
find the source of the damage and it can be resolved by
replacement of a part, the servicer is authorized to replace
the part in question. The part that caused the damage
must be returned to Marvel in its entirety. The part must
be clearly labeled with the serial number of the unit it was
removed from, the date, and the servicer who removed the
part.
If the service technician determines the damage is the
result of installation issues (water connection/drain, etc.),
the consumer would be notified and the issues shall be
resolved at the direction of the consumer.
If damage is evident and the service technician is
unable to nd the source, Marvel must be contacted at
616.754.5601 for further direction.
1260
E
.
V
an Deinse St•
G
reenville, MI 48838
T: +1.616.754.5601
Website: www.marvelrefrigeration.com
The original refrigeration experts since 1892.
Product Liability
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