Axis 02409-001 User Manual

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AXISI8116-ENetworkVideoIntercom

Troubleshooting

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/vms.

Can’tconnectoverport8883withMQTToverSSL

Therewallblockstrafc

usingport8883asit’s

deemedinsecure.

Insomecasestheserver/brokermightnotprovideaspecicportforMQTTcommunication.Itmay

stillbepossibletouseMQTToveraportnormallyusedforHTTP/HTTPStrafc.

•Iftheserver/brokersupportsWebSocket/WebSocketSecure(WS/WSS),typicallyon

port443,usethisprotocolinstead.Checkwiththeserver/brokerprovidertoseeif

WS/WSSissupportedandwhichportandbasepathtouse.

•Iftheserver/brokersupportsALPN,theuseofMQTTcanbenegotiatedoveranopen

port,suchas443.Checkwithyourserver/brokerprovidertoseeifALPNissupported

andwhichALPNprotocolandporttouse.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•AccessbylargenumbersofMotionJPEGorunicastH.265clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•AccessingMotionJPEGandH.265videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

Contactsupport

Contactsupportataxis.com/support.

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Axis 02409-001 I8116-E Black Network Video Intercom