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Q. My answering machine has stopped working correctly?
A. The Call Blocker silences the rst 1 or 2 ‘rings’ on the line while it checks the BLOCK LIST, this can
cause some answering machines to initiate earlier than usual. To resolve this try increasing the number of
rings before the answering machine answers a call to 6. If this doesn’t work try connecting the Call
Blocker in the parallel set up.
Q. I keep getting a busy signal when entering codes?
A. Set up the Call Blocker using the standard method and hold down the Block Now button for 5 – 10
seconds, this will enable programming mode which will allow codes to be entered.
Q. Why is my call blocker blocking wanted calls?
A. Ensure that you have an active caller ID subscription, otherwise the call blocker will treat all
calls as unwanted. Caller I.D is required for the Call Blocker to read the number
.
Q. Why do callers that I have blocked still come through?
A. This is a ‘Rogue Dialler’ or a ‘VOIP’ caller, they use computers to call numerous people at once and
spoof their number to allow themselves to contact people continuously. Please enter the following code
with a dial tone: * * 7 # 6 * # To block ‘Rogue Diallers‘
Q. Why is there is an error message on my call blocker?
A. This is caused by a power surge on the line that has caused the Call Blocker to shut down protecting
itself from damage, please disconnect the call blocker from the power for 1 hour, then reconnect.
Q. I’m having diculty adding programming codes?
A. We are here to help, our technical support team can assist you by remotely accessing your call blocker
while you are on the phone to us. WE CAN INSERT THE CODES YOU WISH TO ADD.
Q. How do I Unblock/Block a Cell Phone Number (USA)?
A. To unblock a Cell Phone Number, get a dial tone and enter: * * 6 # 1 FULL NUMBER #, to Block a Cell
Phone Number enter: * * 7 # 1 FULL NUMBER #
FAQ (frequently asked questions)
12
For more FAQ’s please visit www.support.cprcallblockerusa.com
or call our tech support team on: 888 - 507 - 7486
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