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15
TROUBLESHOOTING GUIDE
Before Calling for Service:
If the unit is malfunctioning, read through the troubleshooting guide below. Some of the problems
mentioned in the Troubleshooting Guide can be solved easily without a service call.
Problem
Possible Cause
Possible Solution
The ice maker does not
operate.
The ice maker is unplugged.
Plug in the ice maker.
The circuit breaker is tripped.
Check the breaker. If the problem occurs
again, call for service to check for a
short circuit in the unit.
The ice maker’s power button is set to
OFF.
Switch the ice maker’s power button to
ON.
If the ambient temperature is over
110℉, the ice maker may overheat
and initiate a failsafe to prevent
damage.
If the failsafe occurs, do not restart the
unit until the ambient temperature is
lower than 86℉.
The ice storage bin is full of ice, or
the wire shut-off arm is locked in the
up position.
Remove some of the ice. Be sure the
wire shut-off arm is lowered.
The water does not
feed in after the ice
maker starts.
The water supply tap is turned off.
Turn on the water supply tap.
Water inlet valve malfunction
Call Service.
The water supply pipe is not properly
connected.
Reconnect the water supply pipe.
Water is leaking out
of the unit.
The water supply connection is
leaking.
Tighten the fitting.
A small amount of
water in the ice bin
First initial cycle may add extra water
and cause the ice module to overflow.
This is normal, wipe up excess water
and check next cycle.
No ice is produced.
The wire shut-off arm is locked in the
upright position.
Lower the wire shut-off arm.
Refrigerant leak.
Call Service.
Ice Module malfunction.
Call Service.
No water is being supplied to the unit.
Turn on the water or contact a plumber.
The machine makes
ice, but at a very slow
rate.
The condenser is dirty.
Clean the condenser.
The air flow to the ice maker is
obstructed.
Check the unit to ensure the air
flow to the ice maker is not blocked.
The ambient temperature is high, or
the unit is near a heat source.
Check the area the unit is in to
ensure the ambient temperature is in
the proper range.
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