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Channel and Broadcast Issues
201 "Weak or No Signal" displayed in TV mode or cannot nd
channel.
201 The TV is not receiving all channels.
201
The captions are not provided on a digital channel.
201 Broadcasting is deactivated.
External Device Connectivity Issues
202
The "Mode Not Supported" message appears.
202
The video is OK but there is no audio.
202
I want to connect to a PC and mobile device via screen
mirroring.
203 No screen appears when connecting the TV to an external
device.
203
I want to connect to a Bluetooth speaker.
203 The PC screen does not appear or it ickers.
Network Issues
204
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
204
Wired network connection failed.
204
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
205 What is Anynet+?
205
Anynet+ does not work. The connected device is not
displayed.
206
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
206 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
206 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
206
The Anynet+ device won't play.
Remote Control Issues
207
The remote control does not work.
207
External devices cannot be operated with the TV remote
control.
Recording Issues
208 The Timeshift or recording function cannot be used.
208
Cannot record videos received from an external device or
Samsung TV Plus.
209 The "Format Device" message appears when the Timeshift
or recording function is used.
209 The recorded les on the TV are not played back on a PC.
Apps
210
I cannot nd the app I want.
210
I launched an app, but it's in a different language. How can I
change the language?
210 The app does not work properly. Its image quality is poor.
210 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
211
Some les are interrupted during playback.
211 Some les can't be played.
Voice Assistant Issues
212
The microphone is off.
212
The voice commands do not work well.
212
Bixby/Alexa answers although I did not call it.
213
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
213
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
213
During voice recognition, the heavy load message appears
and the function does not work.
213
I want to see weather information of the desired area.
Other issues
214 The TV is hot.
214 The TV smells like plastic.
214 The settings are lost after 5 minutes or every time the TV is
turned off.
214 The TV is tilted to the side.
214 The stand is wobbly or crooked.
215 I want to know how to attach and remove the TV stand.
215 A POP (TV’s internal banner ad) appears on the screen.
215 The TV is making a popping noise.
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