Use & care manual
Shiatsu Neck and
Back Massager
SL-220
Safety Instruc�ons
Please read the following instruc�ons carefully before pu�ng your massage device
into use to ensure trouble-free opera�on and op�mum efficiency. Please retain
these opera�ng instruc�ons for further use!
• The massage device conforms to recognized technical principles and the latest safety
regula�ons.
• Do not wet,do not use pins, never remove cover.
• This items is NOT A TOY. Close supervision is necessary when this appliance is used by , on,
or near children or disabled persons.
• This appliance should never be le� una�ended when plugged in.
• Never use any power sources other than the home adapter provided as original equipment
with this unit.
• Any possible repairs may only be carried out by authorized expert staff. Improper use and
unauthorized repairs are not permi�ed for safety reasons and lead to loss of warranty.
• Never touch the power plug with wet hands.
• Please avoid contact of the device with water, high temperatures and direct sunlight.
• Do not use any damaged cables, plugs or loose sockets.
• Never operate under blankets where the air openingmay be blocked.
• If plugs or cords are damaged, they must be replaced by the manufacturer, a service
representa�ve or by qualified personnel.
• In case of malfunc�on, disconnect immediately from the mains.
• Do not use if you have skin disorders, open wounds,or swollen or inflamed areas.
• Misuse or incorrect use excludes any liability for damage.
• Do not use this device while driving.
• Do not use while you sleep.
• In order to avoid excessively s�mula�ng the muscles and nerves, the recommended
massage �me should not be exceeded 15 minutes at a �me.
• The device is equipped with a protec�on against over-hea�ng for safe use.
• Each massage – even a hand massage – must be refrained from during pregnancy or if one
or more of the following complaints are present in the massage area: recent injuries,
thrombo�c diseases, all kinds of in flamma�ons and swellings, and cancer. It is
recommended to consult a doctor before having a massage for the treatment of ailments
and illnesses.
• If you are dependent on electrical aids e.g. pacemakers, please be sure to consult your
doctor for medical advice before taking a massage.
• The packaging material supplied should not be used as a toy.
• Do not use this product for medical treatment.
• Do not use with infants,a helpless person or a person insensitive to heat.
• Overlong application can result in skin burns.
Failure to observe the above instruc�ons may cons�tute misuse of the product
an
d can cause serious injury or burns.
2
Tel: 734-709-6982
Monday-Friday 9:00AM-4:30PM
Email: [email protected]
Have ques�on ?
3
Instruc�on
TECHNICAL DATA
Measurements:
Weight:
Voltage:
Nominal Power:
Default Automa�c run�me:
Thank you for purchasing Shiatsu Neck & Back massager by Snailax Corpora�on.
With normal care and proper treatment, it will provide years of reliable service. Please read
all instruc�ons carefully before using this product. Please retain this manual for future
reference.
Detachable
intensity
control flap
Removeable
headrest
Setup and Opera�on
A�ach the massager to a chair with elas�c straps or place it on other support.
Connect the adapter cable to the corresponding cable on the cushion.
Plug the home adapter into an electric outlet.
Turn on the device using the controller ( instruc�ons on page 4 ).
When finished place the controller in the pouch at the side of the cushion.
Detachable intensity control flap for back lets you choose a so�er or more intense
massage.
①
Install the flap onto the cushion to get a so�er massage.
② Place a blanket or towel between you and the massager to achieve a far so�er massage
intensity if you s�ll feel too strong shiatsu a�er installing the flap onto the cushion.
If the shiatsu can’t reach neck, shoulder, your lower back area
③ If you want to massage your neck,shoulder or lower back, but the shiatsu nodes can not
reach the area in need. You may adjust the height of your back when si�ng, by placing
a seat cushion or a pillow on the si�ng part.
!A�en�on
If the Shiatsu is too strong,
Removable
flap
Seat cushion
Blanket
/Towel
① ② ③
31x17.3 inches (Back)
16.1x13.8inches (Seat)
12lbs
Input: AC 100-240V ~50/60Hz
Output:12VDC 3.0A
max. 36Wa�
15 minutes
Setup and Opera�on
• You should allow your body some rest periods. To avoid straining your
muscles too much, we recommend to Not exceed a con�nuous massage
of 15 Minutes per �me and Not exceed 3 �mes use one day.
• The device will automatically switch off after 15 minutes timer run out.
• Remove the adapter from the outlet when not in use.
• Do not setup or use the massager in a bathroom or similary wet / damp areas.
!A�en�on
4
Controller Instruc�ons
Press to set shiatsu
massage intensity at
Low or High Level.
Press to ac�vate the
seat vibra�on. You may
cycle mode1/mode2
or off se�ngs.
Press this bu�on to turn on
or off the heat.the
corresponding Indicator are
always on.
Neck intensity bu�on：
Back Spot Bu�on:
Press to keep back
shiatsu in one area.Use
the ARROW bu�ons to
adjust the roller
posi�on up or down.
Shiatsu Area Bu�on:
Vibra�on Bu�on:
Back Heat Bu�on:
Neck Heat Bu�on:
Neck Shiatsu Bu�on:
Press to turn on Shiatsu
massage, Press again to shi�
rota�on direc�on Press
once again to turn off neck
massage.
Press ARROW bu�ons to
adjust the roller posi�on up
or down.
Press to turn on or
off the device
Select Full ,Upper or Lower
Back to designate the area
covered by the shiatsu
massage.
Press this bu�on to turn on
or off the heat.the
corresponding Indicator are
always on.
5
Care and Cleaning Instruc�ons
TROUBLESHOOTING GUIDE
1. Do not wash in washing machine or immerse the product or the adapter in water.
2.
Always switch off before cleaning and remove the adapter from the socket with clean, dry hands.
3.
The massager should be wiped with a slightly moist cloth and dried thoroughly. Do not wipe the
product with alcohol or harsh chemicals such as thinner or bleach.
4. Do not overstretch the elas�c back straps.
5. Keep away from heat, fire or exposure to direct sunlight.
6.
Do not apply excessive pressure or impact onto massager/massage heads. Applica�on of a direct
force in excess of 110 lbs. may damage your massager and invalidate your warranty. Refrain from
over usage of the device.
7. Store the massager in a cool, dry place out of reach of children.
8. Avoid contact with sharp edges or pointed objects which might cut or puncture the cover of
massager.
Massage heads rota�ng at
reduced speed.
Massage heads only rotate in
the upper or lower region.
Device switches off suddenly
Jerky mo�on of massage heads /
Vibra�ons from device
Excessive pressure may have been applied onto the
device. Reduce the load and try again.
Device may be jammed. Remove pressure / load
from the device and press the 'Full Back' bu�on to try
again.
Infra-red lights are on but no
mo�on from massage heads
Fault Solutions
The load on the massage heads is excessive. Reduce
load and try again.
The massage has been ac�vated for the upper or
lower back region. Press the 'Full Back' bu�on for the
massage to cover both regions.
Device may have been in use for 15mins. Auto-shut-
off func�on ac�vated. Con�nue using by pressing the
‘power’ bu�on a�er res�ng the unit for 15mins.
Over-heat protec�on func�on ac�vated. Device is
switched off for your safety. Please rest device for 15-
30mins before restar�ng.
Check if adapter is plugged into socket.
Check if adapter output is connected to device
power inlet wire.
Check if device has been used for more than 15mins.
If so, let device rest for 15mins before con�nuing.
Device may require longer �me to cool in warmer
environments.
Device fail to start
6
WARRANTY
If the product(s) is damaged or defec�ve within a reasonable �me, Snailax offers the
warranty as below.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com)
or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly for
appropriate solu�on.
Snailax warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Snailax products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effec�ve only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limita�ons as below “Warranty
Limita�ons”. To obtain warranty service on Snailax products, follow “Warranty Claim
Procedures” below.
Warranty Claim Procedures:
1. Any product the customer believes is defec�ve and seeks for warranty, the customer must
provide to Customer Support:
a)) Val proof of purchase (see below the defini�on of valid proof of purchase);
b) Pict res and/or descrip�on are required to claim defec�ve merchandise;
c)) M el number and Series Number label a�ached to each product
2. If the warranty claim is jus�fied by Snailax Customer Support, customer(s) will obtain from
Snailax a Warranty/Return Authoriza�on Number (RMA Number)
3.Snailax reserves the right to specify that items be returned to the designated warehouse for
inspec�on or be inspected by our representa�ve in the field or be retained by customer.
4. Any claim for defec�ve merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
Period
Within 30 Days
31- 90 Days
91 Days - 1 Year
1 Year - 3 Years
Return for refund
Yes
Yes a�er being jus�fied
No
No
Return for replacement
Yes if undamaged
Yes a�er being jus�fied
Yes a�er being jus�fied
Who paid shipping?
Snailax
Snailax
Buyer
Only to buyers who have
received extended warranty
Buyer
7
WARRANTY
Extend Warranty for Free
2)) Alterna�vely, like our Snailax Facebook
page at h�ps://facebook.com/snailax or
scan the QR code below, to message us with
your purchase proof
Warranty Limita�ons(this warranty does not include):
Normal wear and tear; Any condi�on resul�ng from other than ordinary residen�al wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condi�on resul�ng from incorrect or inadequate maintenance or care;
Damage resul�ng from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental condi�ons temperatures, water, improper opera�on,improper installa�on,
improper use of electrical supply; transporta�on damage; the�,vandalism or;Damage
resul�ng from the a�achment or modifica�on of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (a�er 30 days of purchase);Free product/ Gi� offer by Snailax;
unauthorized repairs or modifica�on; Replaced or refurbished product.Dissa�sfac�on due to
buyer’s remorse (a�er 30 days of purchase).
Refund Procedures:
(Refer to h�ps://www.snailax.com/pages/refund-policy for detail instruc�ons)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1)1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FO PARTICULAR PURPOSE;
(2)2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, I OPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3)3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, L RATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpreta�on of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove por�ons of these terms at any
�me without prior no�fica�on.
1)) Extend your warranty to 3 years by
visi�ng our Snailax online service center
at h�p://support.snailax.com or by
scanning the QR code below:
Your applica�on for a free warranty extension must be completed within 60 days
of purchase.
2750 Carpenter Road, Suite 1 B, Ann Arbor, 48108
Tel: 734-709-6982 (
Monday-Friday 9:00AM-4:30PM)
Email: [email protected]
Web: www.snailax.com
FCC STATEMENT
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protec�on against harmful interference in a residen�al installa�on. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruc�ons, may cause harmful interference to radio communica�ons.
However, there is no guarantee that interference will not occur in a par�cular installa�on.
If this equipment does cause harmful interference to radio or television recep�on, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separa�on between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio / TV technician for help.
This device complies with Part 15 of the FCC Rules. Opera�on is subject to the following two
condi�ons:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired opera�on.
WARNING: Changes or modifica�ons to this unit is not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
*Please provide your order number before contac�ng customer support
SNAILAX CORPORATION
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