Dreo DR-HAC005S AC515S Air Conditioner

Question 1

#1 How do I connect my air conditioner with my mobile phone?

Answer

Launch Dreo and sign in or create an account by following in app instructions.Enable Bluetooth on your mobile device and plug in your air conditionerHold the Timer buttonTap +Add Device and select AC515S/AC516SFollow in app instructions to complete WiFi connection.You're now ready to control the appliance on your app.

Question 2

#2 What are the differences between AC515S and AC516S?

Answer

The two air conditioners have the same functions, with only a difference in cooling capacity in cool mode.AC515S: 12,000 Btu/h AC516S: 14,000 Btu/h

Question 3

#3 Are AC515S and AC516S Twincool/dual hose air conditioners?

Answer

No, they are single hose.

Question 4

#4 Why isn't my Air Conditioner turning on?

Answer

1. Confirm that the unit is securely plugged into the outlet.2. Press the RESET button if the current device has tripped.3. If the room temperature is lower than the set target temperature in Cool Mode, reset the temperature accordingly.4. If you encounter the P1 protection code, it indicates that the water collection tray is full. Turn off your air conditioner, drain the water from the tray, and then restart the unit.

Question 5

#5 Why isn't my Air Conditioner cooling effectively?

Answer

1. Ensure all windows and doors are tightly closed to prevent warm air from entering and cool air from escaping.2. Turn off the unit and clean the filter thoroughly.3. Restart the unit and lower the set temperature to provide a cooler airflow.4. Turn off the unit, disconnect the vent hose, check for blockage and reconnect the vent hose.

Question 6

#6 Is this a heater as well?

Answer

No, this unit does not have a heating function.

Question 7

#7 Why is the Air Conditioner making noise and vibrating?

Answer

1. Place the air conditioner on a flat, level surface.2. Turn off the unit and clean the filter. Note: It's normal that the unit makes a gurgling sound which is caused by the flow of refrigerant inside the unit.

Question 8

#8 Can I put this in either a vertical or horizontal sliding window?

Answer

Yes, you can put the hose in a vertical or horizontal sliding window.

Question 9

#9 What is the range of window openings?

Answer

Standard maximum and minimum window openings:MAXIMUM:53" MINIMUM: 18"

Question 10

#10 Is draining required during the cooling process?

Answer

Condensation occurs during cooling, but it's minimal. The condensed water is directed to the condenser via a water pumping motor below, where it evaporates. Our system features patented auto drain or self evaporating technology, which automatically expels condensation when humidity levels are below 85%.

Question 11

#11 What should I do if ice forms on the cooling coil behind the air outlet?

Answer

1. If indoor temperature is below 60°F , switch to FAN only mode.2. Check if the air filter is dirty. Clean the filter and switch the air conditioner to FAN only mode.

Question 12

#12 Does this unit require a special wall outlet?

Answer

The appliance is for use on a nominal 120V circuit and should be connected to a grounding outlet.

Question 13

#13 My remote control does not work. What should I do?

Answer

1. Install fresh batteries following the polarity guide inside the battery compartment.2. Ensure there are no obstructions between the remote and the unit. Point the remote directly at the LED display screen of the device.3. Operate the remote control within a maximum distance of 26 feet from the unit, preferably at an angle of less than 45 degrees for optimal performance.

Question 14

#14 What's the length of the power cord?

Answer

1.8 metres

Question 15

#15 Where can I get a replacement accessory ?

Answer

Please contact our Customer support. Please be sure to have your product model number for reference.

Question 16

#16 Error codes E0/E1/E2 and Solution

Answer

If the air conditioner occasionally displays Error codes E0/E1/E2, please try turning it off. After allowing the unit to cool down, you can turn it back on.If the error codes occur frequently, please contact our Customer support at 888 290 1688 or email: [email protected].