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10
WINCO
commercial appliances are warranted when installed in
accordance with instructions in this manual and subjected to normal use.
WINCO commercial appliances are warranted only to the rst
purchaser from the dealer/distributor.
WINCO equipment (parts and labor) are warranted for a period of
one (1) year from the date of purchase, provided that the product
warranty registration has been received by WINCO within 30 days
from the date of purchase.
Examples of circumstances NOT covered under WINCO’s warranty, but
not limited to these circumstances are:
• Acts of God, re, water damage, burglary, accident, theft.
• Freight damage.
• Improper alteration or installation of equipment.
• Use of after market or generic parts.
• Services made by anyone other than an authorized service agent.
• Unauthorized lubricants.
• Normal wear of parts including: feet, fuses, switches, lamps, etc.
• Improper cleaning or use of improper cleaning agents on appliance
• Misuse or abuse (this includes but is not limited to dropping the
unit or any of it's components).
Procedure To Submit
A Warranty Claim
Warranty may not be honored if warranty registration has not
been previously submitted to WINCO within 30 days of purchase.
Attempts to service appliance by unauthorized personnel may
void the warranty.
1. Warranty registration must have been received within 30 days
from the date of purchase.
2. RETURN AUTHORIZATION MUST BE ISSUED
from WINCO customer service. For warranty service
West of the Mississippi River, contact
Customer Service @ WINCO
12765 166th Street, Cerritos, CA, 90703
Phone: 1-888-946-2652
East of the Mississippi River, contact
Customer Service @ WINCO
65 Industrial Road, Lodi, NJ, 07644
Phone: 1-888-946-2682
E-mail: warr[email protected]
Limited Equipment Warranty
3. You will be asked to provide item #, date of purchase, receipt
of purchase, company/dealer item was purchased from, and a
detailed description of the issue you are having.
4. The customer service rep will determine the best course of
action. If it is determined item needs to be returned, a return
authorization will be issued. You will be given complete details on
how to complete the return process.
5. If item is to be returned to WINCO, it must be packaged in its
original carton. This ensures there will be no freight damage of
item coming back to WINCO. Freight damage will not be covered
by the warranty.
NOTE:
• Freight to our repair centers must be prepaid. We strongly
recommend that you SAVE THE ORIGINAL PACKAGING for the
duration of this warranty. WINCO will not be responsible for any
claims for damages that may occur during inbound transportation
to our service facility.
• Freight on return services or replacements will be prepaid by
WINCO, the manufacturer.
• This warranty does not cover product failures caused by: improper
maintenance as outlined in our operations manuals; neglect;
abuse; damage due to excess water, re, improper set up; or use
of inadequate or faulty electrical systems.
• WINCO reserves the right to inspect returns and determine if
product received shows any of the signs of misuse or abuse
as listed above.
THE FOREGOING WARRANTY PROVISIONS ARE A COMPLETE
AND EXCLUSIVE STATEMENT BETWEEN BUYER AND WINCO.
WINCO NEITHER ASSUMES NOR AUTHORIZES ANY PERSONS
TO ASSUME FOR THEM ANY OTHER OBLIGATION OF LIABILITY
IN CONNECTION WITH SAID EQUIPMENT.
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