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Problem: I received 5 rapid beeps when programming.
b. Wrong entry
Solution
: a. Complete each step within 5 seconds.
b. Change the default master code before programming.
c. Enter a new code in correct format and within 4 to 10 digits.
Cause: a. Tme-out
Problem: When attempting to lock the deadbolt electronically, the latch goes in and out for a few times.
Cause: The latch and strike are misaligned.
Solution: a. Make sure the bolt hole on the door frame is at least 1 inch deep so the bolt fully extends.
b. Check if the door closes properly. Make sure when the deadbolt is extended, it is going into the bolt hole
and not hitting the deadbolt strike or door frame.
c. Check for loose door hinges.
Problem: The batteries run low quickly.
impacted.
Solution: Make sure your door locks and unlocks smoothly. Re-install your lock and make sure the latch and strike are
properly aligned.
Cause: The deadbolt and the strike plate could be misaligned, especially when there’s change in temperature and
humidity, doors can become ‘warped’. As a result, there could be strong ‘friction’ as the deadbolt tries to extend.
More friction means that the motor needs to work harder to lock your door, so your batteries life may be
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Problem: When attempting to unlock the deadbolt electronically, the latch goes in and out for a few times.
especially if the door has warped due to a change in the weather.
Solution: a. Check if the door closes properly. Make sure when the deadbolt is extended, it is going into the bolt hole and not
hitting the deadbolt strike or door frame.
b. Check for loose door hinges
Cause: As in the problem with locking the bolt, the bolt may be binding against the strike plate. There may be interference,
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Problem: I lost all the preset codes after door handing.
Cause: Door handing is the same as factory reset. You lock has restored to factory default.
Solution: Re-program your codes.
Problem: I forgot my Master Codes.
Solution: Perform a factory reset. Once the reset is completed, all codes and settings will be erased and the Master code will
return to the default value ( 12345678) .
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Problem
: The keypad doesn’t respond when touched (no lights are visible and no beeping is heard) .
Cause: The lock has no power.
Solution: a. Make sure the cable is properly connected.
b. Change the batteries with 4 fresh AA standard alkaline batteries. Do not mix old and new batteries.
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* I
f none of the above resolves your issue, please contact us.
* Installation video: https://www.amazon.com/vdp/78e7ffc8ca2e4f45befd77c60cc13e86
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