OWNER'S MANUAL
FRIDGE & FREEZER
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
MFL71667955
Rev.00_112423
www.lg.com
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................4
WARNING............................................................................................................4
CAUTION ...........................................................................................................10
INSTALLATION
Before Installation ...........................................................................................12
Removing the Fridge and Freezer Door........................................................13
Levelling and Door Alignment........................................................................14
Turning on the Power......................................................................................16
Moving the Appliance for Relocation ............................................................17
OPERATION
Before Use ........................................................................................................18
Product Features..............................................................................................20
Control Panel ....................................................................................................23
InstaView...........................................................................................................24
Drawer...............................................................................................................24
Extra Space .......................................................................................................26
Shelf ...................................................................................................................26
Icemaker ...........................................................................................................27
Door Basket ......................................................................................................28
Colour Mode .....................................................................................................28
SMART FUNCTIONS
LG ThinQ Application.......................................................................................30
Smart Diagnosis ...............................................................................................32
MAINTENANCE
Cleaning ............................................................................................................33
Air Filter .............................................................................................................34
TROUBLESHOOTING
4
SAFETY INSTRUCTIONS
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into
‘WARNING’
and
‘CAUTION’
as
described below.
Safety Messages
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
• This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
5
SAFETY INSTRUCTIONS
ENGLISH
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
• This appliance is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure
that they do not play with the appliance.
• Children aged from 3 to 8 years are allowed to load and unload
refrigerating appliances.
• This appliance is intended to be used in household and similar
applications such as:
- staff kitchen areas in shops, offices and other working
environments;
- farm houses and by clients in hotels, motels and other residential
type environments;
- bed and breakfast type environments;
- catering and similar non-retail applications.
• This refrigerating appliance is not intended to be used as a built-in
appliance.
•
• This appliance contains a small amount of isobutane refrigerant
(R600a), but it is also combustible. When transporting and installing
the appliance, care should be taken to ensure that no parts of the
refrigerating circuit are damaged.
• The refrigerant and insulation blowing gas used in the appliance
require special disposal procedures. Consult with service agent or a
similarly qualified person before disposing of them.
• Do not damage the refrigerant circuit.
• If the power cord is damaged or the hole of the outlet socket is loose,
do not use the power cord and contact an authorized service centre.
This symbol alerts you to flammable materials that can
ignite and cause a fire if you do not take care.
6
SAFETY INSTRUCTIONS
• Do not locate multiple portable socket-outlets or portable power
supplies at the rear of the appliance.
• Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
• Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
• Keep ventilation openings, in the appliance enclosure or in the built-
in structure, clear of obstruction.
• Do not store explosive substances such as aerosol cans with a
flammable propellant in this appliance.
• Do not tilt the appliance to pull or push it when transporting.
• When positioning the appliance, ensure the supply cord is not
trapped or damaged.
• Do not use mechanical devices or other means to accelerate the
defrosting process.
• Do not use a hair drier to dry the inside of the appliance or place a
candle inside to remove the odours.
• Do not use electrical appliances inside the food storage
compartments of the appliance, unless they are of the type
recommended by the manufacturer.
• Make sure not to get a body part such as a hand or foot stuck while
moving the appliance.
• Disconnect the power cord before cleaning the appliance interior or
exterior.
• Do not spray water or inflammable substances (toothpaste, alcohol,
thinner, benzene, flammable liquid, abrasive, etc.) over the interior or
exterior of the appliance to clean it.
• Do not clean the appliance with brushes, cloths or sponges with
rough surfaces or which are made of metallic material.
• Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
7
SAFETY INSTRUCTIONS
ENGLISH
Risk of Fire and Flammable Materials
• If a leak is detected, avoid any naked flames or potential sources of
ignition and air the room in which the appliance is standing for
several minutes. In order to avoid the creation of a flammable gas air
mixture if a leak in the refrigerating circuit occurs, the size of the
room in which the appliance is used should correspond to the
amount of refrigerant used. The room must be 1 m² in size for every
8 g of R600a refrigerant inside the appliance.
• Refrigerant leaking out of the pipes could ignite or cause an
explosion.
• The amount of refrigerant in your particular appliance is shown on
the identification plate inside the appliance.
Installation
• This appliance should only be transported by two or more people
holding the appliance securely.
• Install the appliance on a firm and level floor.
• Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
• Do not place the appliance in direct sunlight or expose it to the heat
from heating appliances such as stoves or heaters.
• Be careful not to expose the rear of the appliance when installing.
• Install the appliance in a place where it is easy to unplug the power
plug of the appliance.
• Be careful not to let the appliance door fall during assembly or
disassembly.
• Be careful not to pinch, crush, or damage the power cable during
assembly or disassembly of the appliance door.
• Be careful not to point the power plug up or let the appliance lean
against the power plug.
• Do not connect a plug adapter or other accessories to the power
plug.
8
SAFETY INSTRUCTIONS
• Do not modify or extend the power cable.
• Ensure that the outlet socket is properly grounded, and that the earth
pin on the power cord is not damaged or removed from the power
plug. For more details on grounding, inquire at an LG Electronics
customer information centre.
• This appliance is equipped with a power cord having an equipment-
grounding conductor and a grounding power plug. The power plug
must be plugged into an appropriate outlet socket that is installed
and grounded in accordance with all local codes and ordinances.
• Never start up an appliance showing any signs of damage. If in doubt,
consult your dealer.
• Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
• Do not plug the appliance into a multi socket adapter which does not
have a power cable (mounted).
• The appliance should be connected to a dedicated power line which
is separately fused.
• Do not use a multi socket outlet which is not properly grounded
(portable). In case of using a properly-grounded multi socket outlet
(portable), use the multi socket outlet with the current capacity of the
power cord rating or higher and use the multi socket outlet only for
the appliance.
Operation
• Do not use the appliance for any purpose (storage of medical or
experimental materials or shipping) other than any domestic
household food storage use.
• If water penetrates electrical parts of the appliance, disconnect
power plug and contact an LG Electronics customer information
centre.
• Unplug the power plug during a severe thunderstorm or lightening
or when not in use for a long period of time.
9
SAFETY INSTRUCTIONS
ENGLISH
• Do not touch the power plug or the appliance controls with wet
hands.
• Do not bend the power cable excessively or place a heavy object on it.
• Immediately unplug the power plug and contact an LG Electronics
customer information centre if you detect a strange sound, odour, or
smoke coming from the appliance.
• Do not place hands or metallic objects inside the area emitting the
cold air, cover or heat releasing grille on the back.
• Do not apply excessive force or impact to the back cover of the
appliance.
• Be careful of nearby children when you open or close the appliance
door. The door may bump the child and cause injury.
• Avoid the danger of children getting trapped inside the appliance. A
child trapped inside the appliance can cause suffocation.
• Do not put animals, such as pets into the appliance.
• Do not place heavy or fragile objects, containers filled with liquid,
combustible substances, flammable objects (such as candles, lamps,
etc.), or heating devices (such as stoves, heaters, etc.) on the
appliance.
• Do not place any electronic appliance (such as heater and mobile
phone) inside the appliance.
• If there is a gas leakage (isobutane, propane, natural gas, etc.), do not
touch the appliance or power plug and ventilate the area
immediately. This appliance uses a refrigerant gas (isobutane,
R600a). Although it uses a small amount of the gas, it is still
combustible gas. Gas leakage during appliance transport, installation
or operation can cause fire, explosion or injury if sparks are caused.
• Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, insecticide, air
freshener, cosmetics, etc.) near the appliance.
• This appliance incorporates an earth connection for functional
purposes.
• Connect to potable water supply only.
10
SAFETY INSTRUCTIONS
- If connected to a water supply, connect to a potable water supply
only.
• Fill with potable water only.
- If using an icemaker or dispenser water tank, make sure to fill it with
potable water only.
Disposal
• When discarding the appliance, remove the door gasket while leaving
the shelves and baskets in place and keep children away from the
appliance.
CAUTION
CAUTION
To reduce the risk of minor injury to persons, malfunction, or damage
to the product or property when using this product, follow basic
precautions, including the following:
Installation
• After unpacking, check the appliance for any damage that may have
occurred during transit.
• Wait for at least 3 to 4 hours in order to ensure the refrigerant circuit
is fully efficient.
• This appliance does not require changes in installation or use based
on altitude.
• Move the appliance carefully on sensitive floors to avoid damage to
the floor.
Operation
• Do not touch frozen food or the metal parts in the freezer
compartment with wet or damp hands. It may cause frostbite.
11
SAFETY INSTRUCTIONS
ENGLISH
• Do not place glass containers, bottles or cans (especially those
containing carbonated drinks) in the freezer compartment, shelves or
ice bin that will be exposed to temperatures below freezing.
• The tempered glass on the front side of the appliance door or the
shelves can be damaged by an impact. If it is broken, do not touch it
with hands.
• Do not hang from the appliance doors, storage room, shelf or climb
up into it.
• Do not store an excessive amount of water bottles or containers for
side dishes on the door baskets.
• Do not open or close the appliance door with excessive force.
• If the hinge of the appliance door is damaged or operates
improperly, stop using the appliance and contact an authorized
service centre.
• Prevent animals from nibbling on the power cable or water hose.
• Never eat frozen foods immediately after they have been taken out in
the freezer compartment.
• Make sure not to get a hand or foot stuck upon opening or closing the
appliance door or door in door.
Maintenance
• This appliance is equipped with maintenance-free LED interior light.
Do not remove cover or LED lamp in any attempt to repair or change
it. Contact an LG Electronics customer information centre.
• Do not clean glass shelves or covers with warm water when they are
cold. They may shatter if exposed to sudden temperature changes.
• Do not insert the shelves upside down. The shelves may fall.
• To remove frost from the appliance, contact an LG Electronics
customer information centre.
• Dispose of the ice inside the ice bin in the freezer compartment
during an extended power outage.
12
INSTALLATION
INSTALLATION
Before Installation
Dimensions and Clearances
Too small of a distance from adjacent items may
result in the degradation of freezing capability and
increased electricity costs. Allow over 50 mm of
clearance between the back of the appliance and
the wall when installing the appliance.
Ambient Temperature
• The appliance is designed to operate within a
limited range of ambient temperatures,
depending on the climate zone.
• The internal temperatures could be affected by
the location of the appliance, the ambient
temperature, the frequency of door opening and
so on.
• The climate class can be found on the rating
label.
* Australia, India, Kenya
** Argentina
NOTE
• The appliances rated from SN to T are intended
to be used at an ambient temperature between
10 ºC and 43 ºC.
- Size (mm)
A914
B1 865
C687
D615
E679
F687
G1 094
H1 182
A
C
H
D E
F
G
B
Climate Class Ambient Temperature
Range ºC
SN (Extended
Temperate)
+10 - +32
N (Temperate) +16 - +32
ST (Subtropical) +16 - +38 / +18 - +38**
T (Tropical) +10 - +43* / +16 - +43 /
+18 - +43**
13
INSTALLATION
ENGLISH
Accessories
a
Spanner
b
C-Clip (Snap Ring)
c
Top Cover
d
Screw
Removing the Fridge and
Freezer Door
If your entrance door is too narrow for the
appliance to pass through, remove the appliance
doors and pass the appliance laterally.
WARNING
• Disconnect the power cord, house fuse or circuit
breaker before installing, removing the doors, or
cleaning the appliance. Failure to follow these
instructions may result in death, fire or electric
shock.
Removing the Hinge Cover
Remove the screws from the hinge cover at the top
of the appliance. Lift the hook (not visible), located
at the bottom of the front side of the cover with a
flat-head screwdriver.
Removing the Left/Right Fridge
Door
The number of wire harnesses may vary depending
on the model.
1
Disconnect all wire harnesses
a
.
2
Rotate the hinge lever
b
clockwise. Lift the top
hinge
c
free of the hinge lever latch
d
.
CAUTION
• When lifting the hinge free of the hinge lever
latch, be careful that the door does not fall
forward. It is recommended that two or more
people carry out the door removal and refitting.
3
Lift the fridge door until it is free of the middle
hinge assembly.
14
INSTALLATION
CAUTION
• Place the door on a non-scratching surface with
the inner side facing up.
Removing the Freezer Doors
1
Unscrew the screw
a
that attaches the lower
hinge cover and remove the cover.
2
Disconnect all wire harnesses.
3
Remove the two hinge bolts.
4
Twist the hinge to raise the pivoting end so that
the door can be lifted off.
5
Remove the door by lifting it off the lower
hinge pin.
Refitting the Fridge and Freezer
Door
Refit the doors in the reverse sequence of their
removal once the appliance has been passed
through all access doors.
Levelling and Door
Alignment
Before Beginning
When the appliance doors appear to be uneven,
follow the instructions below to align the doors.
NOTE
• The spanner may differ depending on the model.
You will be provided with either spanner type A
or B.
- Spanner Type A
15
INSTALLATION
ENGLISH
- Spanner Type B
Levelling the Appliance
The appliance has two front levelling legs. Adjust
the legs to alter the tilt from front to back or side to
side. If the appliance seems unsteady, or the doors
do not close easily, adjust the appliance’s tilt using
the instructions below:
1
Turn the nut in the door hinge to adjust the
height. It may take several turns of the leveling
leg to adjust the tilt of the appliance.
NOTE
• A flare nut wrench works best, but an open-end
wrench will suffice. Do not over-tighten.
2
Open both doors and check to make sure that
they close easily. If the doors do not close
easily, tilt the refrigerator slightly more to the
rear by turning both levelling legs to the left. It
may take several more turns, and be sure to
turn both levelling legs the same amount.
Door Alignment
The fridge and freezer doors have adjustable nuts,
located on the bottom hinge, to raise and lower the
door for proper alignment.
If the space between the doors is uneven, follow
the instructions below to align the door using the
wrench (included with the owner's manual).
Freezer Door
Open the freezer door and use the wrench to turn
the nut in the door hinge to adjust the height.
Fridge Door
The door alignment method may differ depending
on the model.
Fridge Type A
Both the left and right fridge doors have an
adjustable nut, located on the bottom hinge, to
raise and lower them to align properly.
If the space between the doors is uneven even
after the door bins are filled, follow the instructions
below to align the doors evenly:
Use the wrench (included with the owner's manual)
to turn the nut in the door hinge to adjust the
height. Turn the nut to the right to raise the door or
to the left to lower it.
16
INSTALLATION
Fridge Type B
Left Fridge Door
The left fridge door has an adjustable nut, located
on the bottom hinge, to raise and lower the door
for proper alignment.
If the space between the doors is uneven, follow
the instructions below to align the left door:
Use the wrench (included with the owner's manual)
to turn the nut in the door hinge to adjust the
height. Turn the nut to the right to raise the door or
to the left to lower it.
Right Fridge Door
The right fridge door does not have an adjustable
nut.
If the space between the doors is uneven, follow
the instructions below to align the right door:
1
Lift up both the inner and outer door sections
of the right door to raise them at the middle
hinge. (It may be easier to lift them with the
doors open.)
2
While the door is lifted, have an assistant insert
the C-Clip on the middle hinge. The C-Clip may
differ depending on the model.
• Type A
Use pliers to insert the C-Clip on the middle
hinge of the inner door section as shown. Insert
additional C-Clips until the right door is aligned.
• Type B
Insert only one C-Clip on the middle hinge of the
inner door section as shown.
- If a C-Clip is already inserted on the middle
hinge, remove the C-Clip before inserting a
new C-Clip.
CAUTION
• The door is heavy. To avoid injury, use two or
more people to lift and align the fridge door.
• Small parts are a swallowing hazard for small
children. Keep C-Clips out of the reach of
children.
• Do not insert the C-Clip on the hinge of the outer
door section.
Turning on the Power
Connecting the Appliance
To turn on the appliance, connect the power plug
into the outlet socket. Do not double up with other
appliances on the same outlet.
NOTE
• After connecting the power supply cord (or plug)
to the outlet, wait 3 or 4 hours before you put
food into the appliance. If you add food before
the appliance has cooled completely, your food
may spoil.
17
INSTALLATION
ENGLISH
• To turn off the appliance, disconnect the power
plug from the outlet socket.
Moving the Appliance for
Relocation
Moving the Appliance
1
Remove all food from inside the appliance.
2
Fix the power plug.
• Models with a power plug hook:
Pull the power plug out, insert and fix it into
the power plug hook at the rear or on top of
the appliance.
• Models without a power plug hook:
Pull the power plug out and fix the power
supply cable with a tape to the side of the
appliance where the power socket is located
at the installation site.
3
Tape parts such as shelves and the door handle
to prevent from falling off while moving the
appliance.
4
Move the appliance with more than two people
carefully. When transporting the appliance
over a long distance, keep the appliance
upright.
CAUTION
• Move the appliance carefully on sensitive floors
to avoid damage to the floor.
- Use cardboard, floor mat or carpet to prevent
scratches on the floor when installing or
moving the appliance.
- Do not move the appliance in zigzags.
5
After installing the appliance, connect the
power plug into a mains outlet socket and
switch it on.
18
OPERATION
OPERATION
Before Use
Notes for Operation
• Users should keep in mind that frost can form if
the door is not closed completely or if the
humidity is high during the summer.
• Ensure there is sufficient space between food
stored on the shelf or door basket to allow the
door to close completely.
• Opening the door for long periods can cause a
significant increase of the temperature in the
compartments of the appliance.
• If the refrigerating appliance is left empty for
long periods, switch off, defrost, clean, dry, and
leave the door open to prevent mould
developing within the appliance.
• Note that a temperature rise after defrosting has
a permissible range in the appliance
specifications. If you wish to minimise the impact
on the food storage due to a temperature rise,
seal or wrap the stored food in several layers.
Door Open Alarm
This feature is only available on some models.
The alarm sounds if the door is left open or not
completely closed.
NOTE
• Contact the LG Electronics customer information
centre if the alarm sound continues even after
closing all doors.
Failure Detection
The appliance can automatically detect problems
during the operation.
NOTE
• If a problem is detected, the appliance may not
operate and an error code is displayed even
when any button is pressed.
• If an error code is indicated on the display, do
not turn off the power. Immediately contact the
LG Electronics customer information centre and
report the error code. If you turn off the power,
the repair technician from the our information
centre may have difficulty finding the problem.
Suggestion for Energy Saving
• For the most efficient use of energy, keep all
inner parts (e.g. door bins, drawers and shelves)
on their original location.
• Ensure there is sufficient space between stored
foods. This allows cold air to be circulated evenly
and lowers electricity bills.
• Store hot food only after it has cooled in order to
prevent dew or frost.
• When storing food in the freezer compartment,
set the freezer temperature lower than the
temperature indicated on the food.
• Do not set the temperature of the appliance
lower than needed.
• Do not put food near the temperature sensor of
the fridge compartment. Keep a distance of at
least 3 cm from the sensor.
Storing Foods Effectively
• Food may freeze or spoil if stored at the wrong
temperature. Set the refrigerator to the correct
temperature for the food being stored.
• Store frozen food or refrigerated food inside
sealed containers.
• Check the expiration date and label (storage
instructions) before storing food in the
appliance.
• Do not store food for a long period of time if it
spoils easily at a low temperature.
• Do not place unfrozen food in direct contact with
food that is already frozen. It could be necessary
to reduce the quantity to be frozen if freezing
every day is anticipated.
19
OPERATION
ENGLISH
• Place the refrigerated food or frozen food in
each fridge or freezer compartment
immediately after purchasing.
• Store raw meat and fish in suitable containers in
the refrigerator, so that it is not in contact with or
drip onto other food.
• Refrigerated foods and other food items can be
stored on top of the vegetable drawer.
• Avoid refreezing any food which has been
completely thawed. Freezing any food which has
been completely thawed again will lower its taste
and nutrition.
• Do not overfill the appliance. Cold air can not
circulate properly if the appliance is overfilled.
• Cool hot food before storing. If too much hot
food is placed inside, the internal temperature of
the appliance can increase and negatively affect
other foods stored in the appliance.
• If you set an excessively low temperature for
food, it may become frozen. Do not set a
temperature lower than the required
temperature for the food to be stored correctly.
• If there are chill compartments in the appliance,
do not store vegetables and fruits with higher
moisture content in the chill compartments as
they may freeze due to the lower temperature.
• In the event of a blackout, call the electricity
company and ask how long it is going to last.
- You should avoid door openings while the
power is off.
- When the power supply gets back to normal,
check the condition of the food.
Maximum Freezing Capacity
• For maximum freezing capacity, set the freezer
temperature to the coldest temperature setting.
•
Express Freeze
function will allow the freezer to
reach its maximum freezing capacity. This
generally takes up to 24 hours and automatically
switches off.
•
Express Freeze
must be switched on right after
fresh products are placed in the freezer
compartment.
• To freeze food items quickly, store the food in
the front of the top and middle freezer trays.
Food items will freeze most quickly on the
freezer trays.
• To get better air circulation, insert all inner parts
like baskets, drawers, and shelves.
Freezing the Maximum Amount
of Food
If large quantities of food are to be stored, all the
freezer drawers should be taken out of the
appliance except the bottom one and the food
should be stacked directly on the freezer shelves in
the freezer compartment.
CAUTION
• To remove the drawers, first remove the food
from drawers and then pull out the drawers
carefully. Not doing so could cause injury or
damage to the drawers.
NOTE
• The shape of each drawer may be different,
insert in the right position.
20
OPERATION
Product Features
The appearance or components of the appliance may differ from model to model.
Exterior
*1 This feature is only available on some models.
a
Illumination Sensor
Detects the level of ambient light and adjusts the LED lighting on the door accordingly.
This feature works only when Colour Mode is turned on.
b
InstaView
*1
Knock twice on the glass to turn the LED light inside the
InstaView
on or off.
c
Proximity Sensor
The LED on the doors automatically turns on when you approach the appliance.
Do not attach anything in front of the proximity sensor. If the proximity sensor is covered, it may not
work.
21
OPERATION
ENGLISH
Interior
*1 This feature is only available on some models.
a
Bluetooth Speaker
*1
Connect a Bluetooth-supported device to your appliance to use the Bluetooth speaker. Refer to the
Operation section for more information.
b
Control Panel
Sets the fridge temperature and freezer temperature.
c
LED Lamp
The LED lamps inside the fridge light up when you open the door.
d
Air Filter
*1
Reduces odours inside the fridge compartment.
e
Fridge Door Basket
Stores small packages of refrigerated foods, drinks and sauce containers.
f
Door Mullion
22
OPERATION
Prevents cold air from leaking from the appliance.
CAUTION
• To reduce the risk of scratching the door or breaking the center door mullion, make sure that the folding
door mullion is folded in before closing the left-hand door.
• The door alarm will sound every 30 seconds if the door remains open longer than one minute.
g
Fridge Shelf
Stores refrigerated foods and fresh foods.
• Store foods with higher moisture content at the front of the shelf.
• Adjust the shelf height by inserting the shelf in another groove at a different height.
• The actual number of shelves will differ from model to model.
h
Folding Shelf
*1
This is adjustable to meet individual storage needs.
i
Fridge Drawer
Stores fruits and vegetables to keep fresh.
j
Extra Space
Stores small food items such as cheese and ham.
k
LED Lamp
The LED lamp on the bottom of the fridge door lights up when you open the freezer door.
l
Icemaker
*1
This is where ice is manually produced and stored.
m
Freezer Tray
Stores small packaged frozen food or frequently-used foods. The sliding trays allow easy access and
convenience of use.
n
Freezer Drawer
Stores frozen food for longer storage.
23
OPERATION
ENGLISH
Control Panel
The actual control panel may differ from model to model.
Control Panel and Functions
a
BT Speaker
Press the
BT Speaker
button for 3 seconds to connect the Bluetooth speaker to other Bluetooth-
supported devices.
b
Express Freeze
This function can quickly freeze a large amount of ice or frozen foods.
• This function is enabled and disabled in turn each time you press the button.
• This function automatically terminates after a specific period has passed.
c
Freezer
Press this button repeatedly to select a desired temperature between -23 °C and -15 °C.
• The default freezer temperature is -18 °C.
d
Fridge
Press this button repeatedly to select a desired temperature between 1 °C and 7 °C.
• The default freezer temperature is 3 °C.
e
Colour Mode
Press the
Colour Mode
to turn the LED lighting in the refrigerator door panels ON or OFF.
f
Wi-Fi
This button allows the appliance to connect to a home Wi-Fi network. Refer to Smart Functions for
information on the initial setup of the
LG ThinQ
application.
g
Air Filter
Replace the air filter when the indicator light turns on. After replacing the air filter, press and hold the
Air Filter
button for 3 seconds to turn the indicator light off. Replace the air filter approximately every
six months.
NOTE
• For optimal food preservation, increasing or decreasing 1 ℃ from the default temperature is
recommended for each compartment.
• When the appliance is in the energy saving mode, the display remains off until a door is opened or a
button is pressed. Once on, the display remains on for 20 seconds.
• If there is any finger or skin contacts to the control panel while cleaning it, the button function may
operate.
• The displayed temperature is the target temperature, and not the actual temperature of the appliance.
The actual appliance temperature depends on the food inside the appliance.
24
OPERATION
NOTE
• This appliance incorporates an earth connection for functional purposes only.
InstaView
This feature is only available on some models.
Using the InstaView
The
InstaView
lets you see if you’re running low on
frequently used items like beverages and snacks,
without opening the fridge door.
1
Knock twice on the glass to turn the LED light
inside the
InstaView
on or off.
2
The LED light turns off automatically after ten
seconds.
NOTE
• The
InstaView
function is disabled for 2 seconds
after closing the left or right freezer door.
• Knock near the center of the glass. Knocking
near the edges of the glass may not activate the
InstaView
function.
• Knock hard enough so that the knocking sound
is audible.
• The
InstaView
function may activate if a loud
noise occurs near the refrigerator.
• Clean the glass door with a dry cloth. To remove
stubborn stains, slightly moisten a clean cloth
with lukewarm water or a glass cleaner. Do not
spray glass cleaner directly at the glass door.
Drawer
CAUTION
• Always empty the drawers before removing
them, and use both hands when removing and
refitting them.
• Make sure that the fridge doors are fully open
before removing and refitting the drawers.
Using the Fridge Drawer
This feature is only available on some models.
The crispers provide fresher tasting fruit and
vegetables by letting you easily control humidity
inside the drawer.
You can control the amount of humidity in the
moisture-sealed crispers by adjusting the control
to any setting between
Vegetables
and
Fruit
.
•
Vegetables
keeps moist air in the crisper for
best storage of fresh, leafy vegetables.
•
Fruit
lets moist air out of the crisper for best
storage of fruit.
25
OPERATION
ENGLISH
Removing/Refitting the Fridge
Drawer
This feature may vary depending on model
purchased.
1
Open both fridge doors completely. Hold the
cover with both hands and tilt the cover slightly
while pulling it out.
2
Remove the contents of the drawer. Hold the
handle of the vegetable drawer and gently pull
it out.
3
Mount the fridge drawer in the reverse order of
the removal process.
Using the Fresh Tray
This feature is only available on some models.
Use the fresh tray to store frequently-used items
that require easy access.
1
Hold and lift up the fresh tray in the vegetable
drawer.
2
Insert the fresh tray into the holder under the
fridge shelf. Push the fresh tray completely
until it stops.
• The holder may not be provided depending
on model purchased.
NOTE
• You can move the fresh tray left or right to find
the proper position.
Using the Freezer Drawer
The sliding freezer drawers allow easy access and
convenience of use.
• Use the upper compartment to store packaged
frozen foods and frequently-used foods.
26
OPERATION
• Use the lower compartment for larger frozen
foods and items stored for longer periods.
Removing/Refitting the Freezer
Drawer
This feature may vary depending on model
purchased.
1
Open both freezer doors completely. Pull out
the freezer drawer to full extension and
remove all of the contents.
2
With the drawer fully extended, lift up the front
and pull the drawer out to remove it.
3
Mount the freezer drawer in the reverse order
of the removal process.
CAUTION
• The drawers are heavy. Always use two hands
when removing or refitting the drawers to avoid
product damage or personal injury.
• Always open the freezer doors completely
before removing or refitting the drawers.
Extra Space
Using the Extra Space
This feature is only available on some models.
The Extra Space compartment is always slightly
cooler than the shelf or door bin areas, so it is a
convenient place to store dairy snacks or other
small items you want to keep especially cold. It is
also a handy place to defrost meat.
NOTE
• Be careful when handling and storing larger
eggs. They can break if the drawer is pushed in
or pulled out while the cover is not completely
closed.
• Items can also freeze in the Extra Space
compartments if the fridge compartment set
temperatures are too cold.
• Do not remove the transparent pad
a
from the
Extra Space
. The pad helps prevent food items
from freezing.
Shelf
CAUTION
• Glass shelves are heavy. Use special care when
removing them.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
Using the Folding Shelf
This feature is only available on some models.
Store taller items, such as a gallon container or
bottles, by pushing the front half of the shelf
27
OPERATION
ENGLISH
underneath the back half of the shelf. Pull the front
of the shelf forward to return to a full shelf.
Removing/Refitting the Shelf
This feature may vary depending on model
purchased.
1
Tilt up the front of the shelf and then lift the
shelf straight up.
2
Pull the shelf out.
3
Tilt the front of the shelf up and guide the shelf
hooks into the slots at a desired height.
4
Lower the front of the shelf so that the hooks
drop into the slots.
CAUTION
• Glass shelves are heavy. Use special care when
removing them.
• Do not clean glass shelves with warm water
while they are cold. Shelves may break if
exposed to sudden temperature changes or
impact.
Icemaker
Before Using the Icemaker
WARNING
• Fill with potable water only into icemaker or
dispenser water tank.
NOTE
• The icemaker produces ice normally once
approximately 48 hours have passed after the
appliance is initially installed.
• If half-frozen ice is put into the ice storage bin, it
will cause the exiting ice cubes to lump together.
It takes about 4 hours at - 20 °C for ice
production.
• If the freezer door is frequently opened, warm
air enters the freezer compartment. It may take
a longer time to freeze ice.
• Be careful not to twist the ice maker with force
since it can break.
• Do not freeze the ice in the ice storage bin. This
could break it and cause appliance damage or
injury.
Using the Icemaker
This feature is only available on some models.
28
OPERATION
1
To make ice, fill the ice tray with water and
insert it into its position.
2
Rotate the knob of the ice tray clockwise and
pull out the ice basket.
NOTE
• You can remove the icemaker or ice storage bin
to create more space inside the freezer if you do
not use it.
Door Basket
Removing/Refitting the Door
Basket
1
To remove the baskets, simply lift the basket
up and pull straight out.
2
To refit the the basket, slide the bin in the
above the desired support and gently push
down until it snaps into place.
Colour Mode
Using the Colour Mode
1
Press the
Colour Mode
button on the control
panel. After about 2 seconds, the door panel
LEDs will illuminate.
2
Set the LED colour and lighting duration of the
door panels in the
LG ThinQ
application.
• Use the
Colour Collection
function to
change the colour of the door panel LEDs.
• Use the
Colour Alert
function to set light
alarms on the door panels.
• The
Music Collection
function changes the
colours of the LEDs in the door panels in
response to music.
NOTE
• Energy consumption is calculated in accordance
with EN 62552-1:2020, EN 62552-2:2020, EN
62552-3:2020 which requires the MoodUP's LED
lighting feature be inactive (turned off) during
testing.
• Energy consumption may vary depending on
usage and when MoodUP function is activated.
• The handle and door panel may feel warm to the
touch when MoodUP function is activated.
• The sensitivity of the proximity sensor or the
illumination sensor may vary depending on the
installation environment of the appliance or the
conditions of use (such as the lighting location).
• The LED on the door panel turns off
automatically if the proximity sensor detects that
29
OPERATION
ENGLISH
no one is near the appliance or a set amount of
time after the door is opened.
• If the proximity sensor detects a pet, the LED on
the door panel may illuminate.
• The
Welcome Alert
and
Mood Alert
functions
operate only when the proximity sensor detects
a person.
• The illumination sensor detects the level of
ambient light and adjusts the LED lighting on the
door accordingly.
• If there is a light or shadow around the
illumination sensor, the colour mode may be
brighter or darker than the ambient light
requires.
• If two or more appliances are installed together,
there may be a time difference between when a
function operates on each appliance.
• The colours on the panels may differ slightly
depending on the size of the product, the angle
of view, and the surrounding installation
environment.
30
SMART FUNCTIONS
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with Wi-Fi.
The
LG ThinQ
application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Features
Communicate with the appliance from a
smartphone using the convenient smart features.
Smart Diagnosis
• If you experience a problem while using the
appliance, this smart diagnosis feature will help
you diagnose the problem.
Settings
• Allows you to set various options on the
appliance and in the application.
NOTE
• If you change your wireless router, internet
service provider, or password, delete the
registered appliance from the
LG ThinQ
application and register it again.
• The application is subject to change for
appliance improvement purposes without notice
to users.
• Functions may vary by model.
Installing LG ThinQ Application
and Connecting an LG
Appliance
Models with QR Code
Scan the QR code attached to the product using the
camera or a QR code reader application on your
smartphone.
Models without QR Code
1
Search for and install the
LG ThinQ
application
from the Google Play Store or Apple App Store
on a smartphone.
2
Run the
LG ThinQ
application and sign in with
your existing account or create an LG account
to sign in.
3
Touch the add (
~
) button on the
LG ThinQ
application to connect your LG appliance.
Follow the instructions in the application to
complete the process.
NOTE
• To verify the Wi-Fi connection, check that the Wi-
Fi indicator on the control panel is lit.
31
SMART FUNCTIONS
ENGLISH
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact
your Internet service provider or refer to your
wireless router manual.
•
LG ThinQ
is not responsible for any network
connection problems or any faults,
malfunctions, or errors caused by network
connection.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the distance between the appliance and the
wireless router is too far, the signal strength
becomes weak. It may take a long time to
connect or installation may fail.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The network connection may not work properly
depending on the Internet service provider.
• The Wi-Fi connection may not connect or may be
interrupted because of the home network
environment.
• The appliance cannot be connected due to
problems with the wireless signal transmission.
Unplug the appliance and wait about a minute
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Smartphone user interface (UI) may vary
depending on the mobile operating system (OS)
and the manufacturer.
• If the security protocol of the router is set to
WEP
, you may fail to set up the network. Please
change it to other security protocols (
WPA2
is
recommended) and connect the product again.
• To disable the Wi-Fi function, press and hold the
Wi-Fi
button for 3 seconds. The Wi-Fi indicator
will be turned off.
• To reconnect the appliance or add another user,
press and hold the
Wi-Fi
button for 3 seconds to
temporarily turn it off. Run the
LG ThinQ
application and follow the instructions in the
application to connect the appliance.
Wireless LAN Module
Specifications
Wireless function S/W version: V 1.0
For consideration of the user, this device should be
installed and operated with a minimum distance of
20 cm between the device and the body.
Declaration of Conformity
Hereby, LG Electronics declares that the radio
equipment type Refrigerator is in compliance with
Directive 2014/53/EU. The full text of the EU
declaration of conformity is available at the
following internet address:
http://www.lg.com/global/support/cedoc/cedoc#
Open Source Software Notice
Information
To obtain the source code that is contained in this
product, under GPL, LGPL, MPL, and other open
source licenses that have the obligation to disclose
source code, and to access all referred license
terms, copyright notices and other relevant
Model LAIWB3
Wi-Fi Specifications
Frequency
Range
2412 to 2472 MHz
Output Power
(Max.)
IEEE 802.11b: 18.02 dBm
IEEE 802.11g: 18.93 dBm
IEEE 802.11n: 19.01 dBm
Bluetooth module Specifications
Frequency
Range
2402 MHz - 2480 MHz
Output Power
(Max.)
9.66dBm
32
SMART FUNCTIONS
documents, please visit https://
opensource.lge.com.
LG Electronics will also provide open source code to
you on CD-ROM for a charge covering the cost of
performing such distribution (such as the cost of
media, shipping, and handling) upon email request
to openso[email protected]om.
This offer is valid to anyone in receipt of this
information for a period of three years after our
last shipment of this product.
Smart Diagnosis
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
• For reasons not attributable to LGE’s negligence,
the service may not operate due to external
factors such as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ
application.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions provided in the
LG ThinQ
application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the
LG ThinQ
application and select the
Smart Diagnosis
feature in the menu. Follow
the instructions for audible diagnosis provided
in the
LG ThinQ
application.
1
Open the fridge door and then hold the phone
on the upper right
ThinQ
logo.
2
Press and hold the
Freezer
button for three
seconds or longer while holding your phone to
the speaker until the data transfer is complete.
3
After the data transfer is complete, the
diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while
the tones are being transmitted.
33
MAINTENANCE
ENGLISH
MAINTENANCE
Cleaning
General Cleaning Tips
• Performing manual defrosting, maintenance or
cleaning of the appliance while food is stored in
the freezer can raise the temperature of the food
and reduce its storage life.
• Regularly clean any surfaces that can come in
contact with food.
• When cleaning the inside or outside of the
appliance, do not wipe it with a rough brush,
toothpaste, or flammable materials. Do not use
cleaning agents containing flammable
substances. This may cause discolouration or
damage to the appliance.
- Flammable substances: alcohol (ethanol,
methanol, isopropyl alcohol, isobutyl alcohol,
etc.), thinner, bleach, benzene, flammable
liquid, abrasive, etc.
• After cleaning, check if the power cable is
damaged.
Cleaning the Exterior
• The outside air vents and rear lower cover
should be cleaned periodically to remove dust
build up. Failure to do so could cause the
appliance to lose its cooling ability and cause the
compressor to overheat and malfunction
resulting in food loss.
• When cleaning the side vents and rear lower
cover by vacuuming, then the power cord must
be unplugged from the outlet to avoid any static
discharge that can damage the electronics or
cause an electric shock. Regular cleaning of the
rear and side ventilation covers is also necessary
to maintain reliable and economical operation of
the unit.
• Failure to keep the air vents on the exterior of
the appliance clean can also cause overheating,
appliance damage or property damage if the
defrosted water cannot evaporate from the rear
drain pan.
• For the appliance exterior, use a clean sponge or
soft cloth and a mild detergent in warm water.
Do not use abrasive or harsh cleaners. Dry
thoroughly with a soft dedicated cloth. Do not
use contaminated cloths when cleaning the
stainless steel doors and MoodUP panels.
Always use a dedicated cloth and wipe in the
same direction as the grain. This helps reduce
surface staining and tarnishing.
Cleaning the Interior
• When removing a shelf or drawer from inside
the appliance, remove all stored foods from the
shelf or drawer to prevent injury or damage to
the appliance. Otherwise, injury may occur due
to the weight of stored foods.
• Detach the shelves and drawers and clean them
with water, and then dry them sufficiently,
before replacing them.
• Regularly wipe the door gaskets with a wet soft
towel.
• Door basket spills and stains should be cleaned
as they can compromise storage ability of the
basket and could even be damaged.
• Never clean the shelves or containers in the
dishwasher. The parts may become deformed
due to the heat.
• The automatic defrosting system in the
appliance ensures that the compartment
remains free of ice buildup under normal
operating conditions. Users do not need to
defrost it manually.
Cleaning the Condenser Cover
Use a vacuum cleaner with a brush to clean the
condenser cover and vents. Do not remove the
panel covering the condenser coil area.
We strongly recommend that this be done every 12
months to maintain operating efficiency. Failing to
34
MAINTENANCE
do so could cause loss of cooling, higher energy
usage and compressor overheating.
Air Filter
Replacing the Air Filter
This feature is only available on some models.
• Replace the air filter:
- Approximately every 12 months.
- When the air filter indicator lights up.
• To purchase the air filter:
- Visit your local dealer or distributor or contact
the LG Electronics Customer Information
Centre. For further assistance, visit our
website at lg.com
1
Rotate the filter cover counterclockwise as far
as it can go to release the tabs, and remove the
cover. The cover will not release if it has not
been rotated all the way.
2
Remove the filter from the inside of the cover
by pressing the side of the filter in and pulling
the centre out.
3
Place the new filter inside of the cover with the
side that says
FRONT
facing outward.
4
Align tabs
a
on the filter cover with hooks
b
on the fridge wall.
5
Rotate the air filter cover clockwise until the
hooks engage and the cover locks in place.
6
Press and hold the
Air Filter
button on the
control panel for 3 seconds to reset the filter.
35
MAINTENANCE
ENGLISH
CAUTION
• If you wash the filter with water, the filter
performance may also deteriorate.
• Caution should be taken not to change the
direction of the filter to be inserted into the filter
cover.
36
TROUBLESHOOTING
TROUBLESHOOTING
Before Calling for Service
Cooling
Symptoms Possible Cause & Solution
There is no
refrigeration or
freezing.
Is there a power interruption?
• Check the power of other appliances.
Appliance is unplugged.
• Plug the power plug in the outlet properly.
A fuse in your home may be blown or the circuit breaker tripped. Or the
appliance is connected to a GFCI (Ground Fault Circuit Interrupter)
outlet, and the outlet's circuit breaker has tripped.
• Check the main electrical box and replace the fuse or reset the circuit
breaker. Do not increase fuse capacity. If the problem is a circuit overload,
have it corrected by a qualified electrician.
• Reset the circuit breaker on the GFCI. If the problem persists, contact an
electrician.
There is poor
refrigeration or
freezing.
Is the fridge or freezer temperature set to its warmest setting?
• Set the fridge or freezer temperature to a colder setting.
Is the appliance in direct sunlight, or is it near a heat generating object
such as cooking oven or heater?
• Check the installation area and reinstall it away from heat generating
objects.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer
compartment.
Did you put in too much food?
• Maintain an appropriate space between food.
Are the appliance doors completely closed?
• Completely close the door and make sure that stored food is not
obstructing in the door.
Is there enough space around the appliance?
• Adjust the installation position to make enough space around the
appliance.
The appliance contains
a bad smell.
Is the fridge or freezer temperature set to 'Warm'?
• Set the fridge or freezer temperature to a colder setting.
37
TROUBLESHOOTING
ENGLISH
Condensation & Frost
The appliance contains
a bad smell.
Did you put in food with a strong smell?
• Store foods with strong smells in sealed containers.
Vegetables or fruit may have spoiled in the drawer.
• Throw away rotten vegetables and clean the vegetable drawer. Do not
store vegetables too long in the vegetable drawer.
Symptoms Possible Cause & Solution
There is condensation
inside the appliance or
on the bottom of the
vegetable drawer
cover.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it inside the fridge or freezer.
Did you leave the appliance door open?
• Although the condensation will disappear soon after you close the
appliance door, you can wipe it with a dry cloth.
Do you open and close the appliance door too frequently?
• Condensation can form due to the temperature difference from the
outside. Wipe out the dampness with a dry cloth.
Did you put warm or moist food inside without sealing it in a container?
• Store food in a covered or sealed container.
Frost has formed in the
freezer compartment.
Doors may not be closed properly.
• Check if the food item inside the appliance is blocking the door and make
sure that the door is tightly closed.
Did you store hot food without cooling it first?
• Cool the hot food first before putting it in the fridge or freezer
compartment.
Is the air entry or exit of the freezer compartment blocked?
• Make sure that air entry or exit is not blocked so that the air can circulate
inside.
Is the freezer compartment overfilled?
• Maintain an appropriate space between items.
Frost or condensation
has formed inside or
outside the appliance.
Did you open and close the appliance door frequently or is the appliance
door improperly closed?
• Frosts or condensation can form if the outside air penetrates inside the
appliance.
Symptoms Possible Cause & Solution
38
TROUBLESHOOTING
Parts & Features
Frost or condensation
has formed inside or
outside the appliance.
Is the installation environment humid?
• Condensation can appear on the exterior of the appliance if the installation
area is too humid or on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
The side or front of the
appliance is warm.
There are anti condensation pipes fitted to these areas of the appliance
to reduce condensation forming from around the door area.
• The heat releasing pipe to prevent condensation is installed on the front
and side of the appliance. You may feel it particularly hot right after the
appliance is installed or during the summer. You can be assured that this
is not a problem and is quite normal.
There is water inside or
outside of the
appliance.
Is there water leakage around the appliance?
• Check if the water has leaked from a sink or another place.
Is there water on the bottom of the appliance?
• Check if the water is from the thawed frozen food or a broken or dropped
container.
Symptoms Possible Cause & Solution
The appliance door is
not closed tightly.
Is the appliance leaning forward?
• Adjust the front feet to raise the front side slightly.
Were the shelves properly assembled?
• Refit the shelves if needed.
Did you close the door with excessive force?
• If you apply too much force or speed when closing the door, it may remain
briefly open before closing. Make sure that you do not slam the door
closed. Close the door gently.
It is difficult to open
the appliance door.
Did you open the door right after you closed it?
• If you try to open the appliance door within one minute after you closed it,
you may have difficulties because of the pressure inside the appliance. Try
to open the appliance door again in a few minutes so that the internal
pressure stabilizes.
Door mullion does not
fold in and out
properly.
Are front levelling legs extended, the appliance level, and doors aligned?
• Once the door baskets are filled, the doors may become misaligned,
preventing the door mullion or the Auto Open Door function from working
properly. Extend both front levelling legs fully so they are in firm contact
with the floor. Follow the instruction in the Door Alignment section to raise
the left fridge door until the door mullion is once again working properly.
Adjust the right fridge door so it aligns with the left fridge door.
Symptoms Possible Cause & Solution
39
TROUBLESHOOTING
ENGLISH
Noises
The inside lamp in the
appliance does not
turn on.
Lamp failure
• Close the door and re-open. If the lamp does not turn on, please contact
the LG Electronics customer information centre. Do not attempt removal
of the lamp.
Symptoms Possible Cause & Solution
The appliance is noisy
and generates
abnormal sounds.
Is the appliance installed on a weak floor or improperly levelled?
• Install the appliance on a solid and flat area.
Does the rear of the appliance touch the wall?
• Adjust the installation position to allow enough clearance around the
appliance.
Are objects scattered behind the appliance?
• Remove the scattered objects from behind the appliance.
Is there an object on top of the appliance?
• Remove the object on top of the appliance.
Clicking noises The defrost control will click when the automatic defrost cycle begins
and ends. The thermostat control (or appliance control on some models)
will also click when cycling on and off.
• Normal Operation
Rattling noises Rattling noises may come from the flow of appliance, the water line on
the back of the unit (for plumbed models only), or items stored around
the appliance.
• Normal Operation
Appliance is not resting evenly on the floor.
• Floor is weak or uneven or levelling legs need to be adjusted. See the Door
Alignment section.
Appliance with a compressor was moved while operating.
• Normal operation. If the compressor does not stop rattling after three
minutes, turn the power to the appliance off and then on again.
Whooshing noises Evaporator fan motor is circulating air through the fridge and freezer
compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Symptoms Possible Cause & Solution
40
TROUBLESHOOTING
Wi-Fi
Customer Care and Service
Contact an LG Electronics customer information centre.
• To find information on LG authorized service centre, visit our website at www.lg.com
.
• Only qualified service personnel from LG authorized service centre should disassemble, repair, or
modify the appliance.
• The minimum warranty period of this refrigerating appliance is 24 months.
Gurgling noises Appliance flowing through the cooling system.
• Normal Operation
Popping noises Contraction and expansion of the inside walls due to changes in
temperature.
• Normal Operation
Vibrating If the side or back of the appliance is touching a cabinet or wall, some of
the normal vibrations may make an audible sound.
• To eliminate the noise, make sure that the sides and back do not make any
contact with any wall or cabinet.
Symptoms Possible Cause & Solution
Your home appliance
and smartphone are
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on
LG ThinQ
.
Mobile data for your smartphone is turned on.
• Turn off the
Mobile data
of your smartphone and register the appliance
using the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English
letters and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4
GHz and connect the appliance to the wireless router. To check the router
frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move
the location of the router so that it is closer to the appliance.
Symptoms Possible Cause & Solution
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• Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only door gaskets are
available for 10 years).
• To purchase spare parts, contact an LG Electronics customer information centre or our website at
www.lg.com
.
NOTE
• Regulation EU 2019/2019, valid from 1st March 2021, is related to the Energy Efficiency classes by
Regulation EU 2019/2016.
• For more information about the energy efficiency of the appliance, visit https://eprel.ec.europa.eu
and
search using the model name (valid from 1st March 2021).
• Scan the QR code on the energy label supplied with the appliance, which provides a web link to the
information related to the performance of the appliance in the EU EPREL database. Keep the energy
label for reference and all other documents supplied with the appliance (valid from 1st March 2021).
• The model name can be found on the rating label of the appliance.
• This product contains a light source of energy efficiency class G.
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CARING FOR THE ENVIRONMENT
Disposal of Your Old Appliance
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Memo
