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Problem Possible cause Solution
Water flows on the rear plate of
the refrigerator.
During the automatic defrosting
process, frost melts on the rear
plate.
This is correct.
There is too much condensed
water on the rear wall of the re‐
frigerator.
Door was opened too frequently. Open the door only when neces‐
sary.
Door was not closed completely. Make sure the door is closed
completely.
Stored food was not wrapped. Wrap food in suitable packaging
before storing it in the appliance.
Water flows inside the refrigera‐
tor.
Food products prevent the water
from flowing into the water collec‐
tor.
Make sure that food products do
not touch the rear plate.
The water outlet is clogged. Clean the water outlet.
Water flows on the floor. The melting water outlet is not
connected to the evaporative tray
above the compressor.
Attach the melting water outlet to
the evaporative tray.
Temperature cannot be set. The Shopping function is switch‐
ed on.
Switch off Shopping function
manually, or wait until the func‐
tion deactivates automatically to
set the temperature. Refer to
"Shopping function" section.
The temperature in the appliance
is too low/too high.
The temperature is not set cor‐
rectly.
Set a higher/lower temperature.
The door is not closed correctly. Refer to "Closing the door" sec‐
tion.
The food products' temperature is
too high.
Let the food products tempera‐
ture decrease to room tempera‐
ture before storage.
Many food products are stored at
the same time.
Store less food products at the
same time.
The door has been opened often. Open the door only if necessary.
The Shopping function is switch‐
ed on.
Refer to "Shopping function" sec‐
tion.
There is no cold air circulation in
the appliance.
Make sure that there is cold air
circulation in the appliance. Refer
to "Hints and tips" chapter.
ENGLISH 31
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