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Troubleshooting
English52
English
Information codes
If the dryer fails to operate, you may see an information code on the screen. Check the table below and try
the suggestions.
Information code Meaning Action
Door is open Dryer operation with the door open
• Close the door and start again.
• If this continues, call for service.
• Check if Child Lock is on. If Child Lock
is on, you may get this message when
you open the door even though the
dryer is not operating.
Open door & check
inside (Child Lock on)
Child Lock is on. Open the door and
check inside the drum.
• If Child Lock is on, turn off Child Lock
or the power.
Check filter Lint filter problem
• Check the lint filter assembly.
• If this continues, call for service.
Check inner cover of
heat exchanger
Internal heat exchanger cover
problem
• Check the internal heat exchanger
cover assembly.
• If this continues, call for service.
Check drainage /
Empty the tank
Draining malfunction
Draining pump malfunction
Frozen draining hose
Water tank full
• Make sure the draining hose is not
bent or damaged.
• If the hose is frozen, wrap the hose
with a towel soaked in warm water for
approximately ten minutes to thaw
the hose.
• Empty the water tank, turn on the
dryer, and start again.
• If this continues, call for service.
tC Air temperature sensor problem
• Clean the lint filter or the heat
exchanger.
• If this continues, call for service.
tC5
Compressor temperature sensor
problem
• Wait two to three minutes.
• Turn the power back on and start
again.
tC7
Check the Eva In temperature
sensor
• Turn the power back on and start
again.
• If this continues, call for service.
3C Check the motor for operation.
• Try restarting the cycle.
• If this continues, call for service.
B-PJT_DV9400B_SimpleUX_WEB_English.indd 52 2022/7/14 15:08:23
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