Use & care manual
MASSAGE CUSHION WITH HEAT
SL-262-APP
2
Safety Instruc�ons
Please read the following instruc�ons carefully before pu�ng your
massage device into use to ensure trouble-free opera�on and op�mum
efficiency. Please retain these opera�ng instruc�ons for further use!
• Do not wet,do not use pins, never remove cover.
• This items is NOT A TOY. Close supervision is necessary when this appliance is
used by , on, or near children or disabled persons.
• This appliance should never be le� una�ended when plugged in.
• Any possible repairs may only be carried out by authorized expert staff.
Improper use and unauthorized repairs are not permi�ed for safety reasons
and lead to loss of warranty.
• Never touch the power plug with wet hands.
• Please avoid contact of the device with water, high temperatures and direct
sunlight.
• Never operate under blankets where the air opening may be blocked.
• If cords are damaged, they must be replaced by the manufacturer,
a service representa�ve or by qualified personnel.
• In case of malfunc�on, disconnect immediately from the mains.
• Do not use if you have skin disorders, open wounds,or swollen or inflamed
areas.
• Misuse or incorrect use excludes any liability for damage.
• Do not use while you sleep.
• In order to avoid excessively s�mula�ng the muscles and nerves, the
recommended massage �me should not be exceeded 60 minutes at a �me.
• Each massage – even a hand massage – must be refrained from during
pregnancy or if one or more of the following complaints are present in the
massage area: recent injuries, thrombo�c diseases, all kinds of in flamma�ons
and swellings, and cancer. It is recommended to consult a doctor before
having a massage for the treatment of ailments and illnesses.
• If you are dependent on electrical aids e.g. pacemakers, please be sure to
consult your doctor for medical advice before taking a massage.
• The packaging material supplied should not be used as a toy.
• Do not use this product for medical treatment.
Tel: 734-709-6982
Monday-Friday 9:00AM-4:30PM
Email: [email protected]
Have ques�on ?
• Massage Cushion with Heat
• Home Adapter
3
Instruc�on
CONTENTS
Please read all the safety instruc�ons and warnings in manual before using
this product.
Thank you for purchase of the Snailax Massager. It combines Six
Invigora�ng Massage motors and two hea�ng pads on the back area, one
hea�ng pad on the seat to provide your full body with a soothing warmth and
gentle vibra�ng massage. You will feel more relaxed rejuvenated.
TECHNICAL DATA
Measurements:
Weight:
Voltage:
Nominal Power:
42 x 18.5 inches
2.8lbs
Input: AC 100-240V ~50/60Hz
Output: 12VDC 2.5A
max. 30 Wa�
Mat side
Adaptor side
4
Setup and Opera�on
1. A�ach the massager to a chair with elas�c straps or place it on other support.
2. Connect the adapter cable to the corresponding cable at the side of the cushion.
3. Plug the home adapter into an outlet.
4. Turn on the device using the controller (instruc�ons on page 5).
5.
Customize func�on se�ngs by opera�ng hand controller or
through smart APP.
6. When finished place the controller in the pouch at the side of the seat
cushion and unplug the adapter from the receptacle.
• Do not setup or use the massager when wet/damp, as such an environment
may reduce the lifespan of the massager mechanism.
• Ensure the massager is not exposed to direct sunlight or placed near sources
of heat.
Note:
This product produces a warming heat. It is not intended to be used as a
therapeu�c hea�ng pad. Please allow a few minutes to reach maximum
temperature. The cushion reaches a maximum temperature of 124F a�er
approx. 7 minutes.
Massage Regions:
Each massage region
may be turned off or on
as desired,
for any
combina�on of regions
and while any of the
five modes are ac�ve.
Intensity:
Press to choose
vibra�on intensity
(4 levels op�onal).
Mode:
Press to change the
mode.
Timer Button:
Press to set the massage
/ heat
�me at 15, 30, or
60 minutes.
Mode Indicators
Mode Descriptions:
Pulsate:
vibra�on increases and
decreases at regular
intervals.
Tapping:
short bursts of vibra�on.
Rolling:
moves through each
area,
from upper back to
thighs, and then repeats
at short intervals.
Auto:
cycles through various
massage pa�erns.
Kneading:
constant vibra�on.
Power:
Press to turn the
massager on or off.
Heat:
Press to ac�vate heat.
High: indicator light turn
“Red”
Low: indicator lgiht turn
“Orange”
The heat can be used
independently of other
func�ons, even with the
power bu�on off.
Controller instruc�ons
5
6
SNAILAX App Guide
STEP 1
1.Download and Install free SNAILAX App onto your smart phone.
Search SNAILAX in the Apple App store or Google play store, or Scan
below QR code
Through APP, you can easily operate massage device to get a wonderful
massage in a smart way.
2. Open the App and follow set-up pairing instruc�ons:
2.1 Register your account in the SNAILAX App using your email.
2.2 Enable bluetooth on your smart phone.
(For IOS：Please ensure that the mobile phone OS version is 12.0 or later )
For iOS users, please ensure that the iOS version is 12.0 or later,
iOS 13 requires Bluetooth permissions:
a. Go to se�ngs
b. Scroll down to find the SNAILAX App,
c. Switch on the Bluetooth permissions for the SNAILAX App.
For Android users,ensure loca�onal data is turned ON.
7
SNAILAX App Guide
STEP 2
b.Tap+ and Choose“Massager”
on the App page.
a.Connect the adapter cable
to the massage cushion ,then
open the
SNAILAX App
c.Tap the device name on the
pairing page.
d.Pairing is successful when
'connected' shows on the
App page.
Pairing the SNAILAX Massager with your smart phone.
SL-256
Now you can use the App on your smartphone to control your massager
as you wish!
1. Do not wash in washing machine or immerse the product or the adapter in
water.
2. Always switch off before cleaning and remove the adapter from the socket with
clean, dry hands.
3. The massager should be wiped with a slightly moist cloth and dried
thoroughly. Do not wipe the product with alcohol or harsh chemicals such as
thinner or bleach.
4. Do not overstretch the elas�c back straps.
5. Keep away from heat, fire or exposure to direct sunlight.
6. Store the massager in a cool, dry place out of reach of children.
7. Avoid contact with sharp edges or pointed objects which might cut or puncture
the fabric surface.
TROUBLESHOOTING GUIDE
Fault Solutions
The massage is not ac�ve in
all regions.
The massage motor for that region may
have been switched off. Press the bu�on
that corresponds to that region to ac�vate.
Device switches off suddenly
The device will switch off when the �mer
runs out. Con�nue using by pressing the
‘Power’ bu�on. If the device has run for
60 mins., turn back on a�er res�ng the
unit for 15 mins.
The device has an overhea�ng protec�on
system be ac�vated, device is switched off
for your safety. Please rest device for
15-30mins before restar�ng.
Device fail to start
Check if device has been used for more
than 30 mins. If so, let device rest for 15
mins before con�nuing. Device may
require longer �me to cool in warmer
environments.
Check if adapter is plugged into socket.
Check if adapter output is connected to
device power inlet wire.
Jerky mo�on of vibra�ons
from device
Excessive pressure may have been applied
onto the device. Reduce the load and try
again.
Care and Cleaning Instruc�ons
8
9
WARRANTY
If the product(s) is damaged or defec�ve within a reasonable �me, Snailax offers the
warranty as below.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com)
or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly for
appropriate solu�on.
Warranty Claim Procedures:
1. Any product the customer believes is defec�ve and seeks for warranty, the customer must
provide to Customer Support:
2. If the warranty claim is jus�fied by Snailax Customer Support, customer(s) will obtain from
Snailax a Warranty/Return Authoriza�on Number (RMA Number)
3.Snailax reserves the right to specify that items be returned to the designated warehouse for
inspec�on or be inspected by our representa�ve in the field or be retained by customer.
4. Any claim for defec�ve merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
a) Valid proof of purchase (see below the defini�on of valid proof of purchase);
b) Pictures and/or descrip�on are required to claim defec�ve merchandise;
c) Model number and Series Number label a�ached to each product
Period
Within 30 Days
31- 90 Days
91 Days - 1 Year
1 Year - 3 Years
Return for refund
Yes
Yes a�er being jus�fied
No
No
Return for replacement
Yes if undamaged
Yes a�er being jus�fied
Yes a�er being jus�fied
Who paid shipping?
Snailax
Snailax
Buyer
Only to buyers who have
received extended warranty
Buyer
Snailax warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Snailax products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effec�ve only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limita�ons as below “Warranty
Limita�ons”. To obtain warranty service on Snailax products, follow “Warranty Claim
Procedures” below.
WARRANTY
Extend Warranty for Free
1) Enter the following URL or scan the QR code below to find Snailax facebook page and
like it, enter“Warranty” to messenger to extend your warranty from 1 year to 3 years.
h�ps://www.facebook.com/snailax
OR 2) Send message“Warranty” and email us [email protected] to extend your
warranty from 1 year to 3 years.
Warranty Limita�ons(this warranty does not include):
Refund Procedures:
(Refer to h�ps://www.snailax.com/pages/refund-policy for detail instruc�ons)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpreta�on of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove por�ons of these terms at any
�me without prior no�fica�on.
Normal wear and tear; Any condi�on resul�ng from other than ordinary residen�al wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condi�on resul�ng from incorrect or inadequate maintenance or care;
Damage resul�ng from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental condi�ons temperatures, water, improper opera�on,improper installa�on,
improper use of electrical supply; transporta�on damage; the�,vandalism or;Damage
resul�ng from the a�achment or modifica�on of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (a�er 30 days of purchase);Free product/ Gi� offer by Snailax;
unauthorized repairs or modifica�on; Replaced or refurbished product.Dissa�sfac�on due to
buyer’s remorse (a�er 30 days of purchase).
10
2750 Carpenter Road, Suite 1 B, Ann Arbor, 48108
Tel: 734-709-6982 (
Monday-Friday 9:00AM-4:30PM)
Email: [email protected]
Web: www.snailax.com
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protec�on against harmful interference in a residen�al installa�on. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruc�ons, may cause harmful interference to radio communica�ons.
However, there is no guarantee that interference will not occur in a par�cular installa�on.
If this equipment does cause harmful interference to radio or television recep�on, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separa�on between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio / TV technician for help.
This device complies with Part 15 of the FCC Rules. Opera�on is subject to the following two
condi�ons:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired opera�on.
WARNING: Changes or modifica�ons to this unit is not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC STATEMENT
*Please provide your order number before contac�ng customer support
SNAILAX CORPORATION
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