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Solutions When Wireless Authentication Fails
If you cannot authenticate a wireless connection, try the following solutions:
• Make sure your Wi-Fi router and modem are working properly. Rebooting these devices may solve the
network connection problem.
• Check for obstacles between the Wi-Fi router and the projector and change their positions to improve
communication.
• You can check the network settings from the menu displayed when you press the
Android TV settings button on the remote control.
• If you initialize the projector, you need to select the network settings again on the initial setup screen.
Parent topic: Solving Network Problems
Related tasks
Setting Up Android TV
Where to Get Help (U.S. and Canada)
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select
your product for solutions to common problems with your projector. You can download utilities and
documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
To use the Epson PrivateLine Support service, call (800) 637-7661. This service is available for the
duration of your warranty period. You may also speak with a projector support specialist by dialing
(562) 276-4394 (U.S.) or (905) 709-3839 (Canada).
Support hours are Monday through Friday, 7 AM to 4 PM, Pacific Time.
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Before you call, have the following information ready:
• Product name
• Product serial number (located on the bottom or rear of the projector, or in the menu system)
• Proof of purchase (such as a store receipt) and date of purchase
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