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Note: For Android TV support, visit https://support.google.com/androidtv/.
Solutions to Projector Power or Shut-Off Problems
Solutions to Remote Control Problems
Solutions to HDMI Link Problems
Parent topic: Solving Problems
Solutions to Projector Power or Shut-Off Problems
If the projector does not come on when you press the power button or it shuts off unexpectedly, try the
following solutions:
• Make sure the power cord is securely connected to the projector and to a working electrical outlet.
• If the projector shuts off unexpectedly, it may have entered standby mode after a period of inactivity.
Press the power button on the projector or remote control to wake the projector. After waking the
projector, the Sleep Timer setting is automatically set to Off.
• If the projector's laser shuts off and the Status light is orange, the projector has overheated and shut
off. Check the solutions for this light status.
• Turn off the HDMI CEC setting. If this resolves the issue, check the settings on connected devices and
make sure the projector is not receiving shut down requests over CEC.
• If the power button on the remote control does not turn on the projector, check its batteries.
• The power cord may be defective. Try another power cord. If that doesn't work, disconnect the cord
and contact Epson.
• The cooling fans may run in standby status depending on the projector settings. Also, when the
projector wakes from standby status, the fans may cause an unexpected noise. This is not a
malfunction.
• Make sure there are no obstacles interfering with the projection window. Clean the obstacle sensor if
there are no obstacles.
Parent topic: Solving Projector or Remote Control Operation Problems
Related references
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Projector Light Status
Projector Feature Settings - Settings Menu
Image Quality Settings - Picture Menu
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