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Samsung UN43DU7100FXZC User Manual
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Samsung UN43DU7100FXZC 43 Inch Crystal Uhd Du7100 4k Tizen Os Smart Tv 2024
User Manual - Page 27
For UN43DU7100FXZC.
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8*D/S9*D/DU8/DU9 Series / DU75**/DU77** model)
About the Remote Control (DU6/DU7/BED Series)(except for DU75**/DU77** model)
About the Samsung Smart Remote (The Terrace)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
Learn how to use Samsung Smart Remote
Learn how to use Game Controller
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a USB keyboard, mouse, or gamepad
Connecting a Bluetooth keyboard, mouse, or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Daily+ Home screen
Using Samsung Gaming Hub
Using the Home Function
About the For You Home Screen
About the Live Home Screen
About the Apps Home Screen
Installing an app
Launching an app
Managing installed apps
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Controlling your Galaxy device with the keyboard and mouse
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the User guide
Launching the User guide
Using the buttons in the User guide
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Discover Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using Daily Board
Starting Bixby with voice
Starting Daily Board through user detection
Information provided in Daily Board
Changing the Settings of Daily Board
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz / 165 Hz / 240 Hz game settings
Troubleshooting of the game screen and audio problems
Using Auracast
Using Auracast
Using a password
Changing your password
TV Viewing and Recording
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programs
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a program
Using the viewing schedule management screen
Using Timeshift
Getting to know Recording and Timeshift controls and options
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favorites List
Creating a Favorites List
TV-Viewing Support Functions
Scanning for available channels
Using Program Rating Lock
Watching blocked / restricted programs
Enable Data Service
Configuring advanced broadcasting audio settings
Setting the functions for the service provider
Viewing broadcast service provider info
Using Secure Channel Viewing
Checking digital channel signal info and strength
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Changing the Picture Size and Position
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimized screen
Setting the Game Mode details
Using Cable Box IP Remote
Using Input Signal Plus
Using HDMI Black Level
Using Media Switching Settings
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Playing TV sounds by configuring Q-Symphony Settings
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the power consumption of the TV
Using the Panel Care Functions
Setting the Panel Care (S8*D/S9*D Series only)
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Security updates information
Using the Parental Settings function
Using the Gesture function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
Enabling audio for the audio (video) description function
Setting the audio subtitles
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the outline emphasis feature for viewers with low vision
Enlarging the font (for the visually impaired)
Setting the screen to black and white
Inverting the screen color
Setting the color correction feature for users with color blindness
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Showing captions
Adjusting the caption position
Splitting the caption
Selecting the caption language
Setting the digital caption related options
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Listening to the TV through Bluetooth devices (for the hearing impaired)
Configuring the repeat settings for remote control buttons
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Using the Maintenance Mode
Using the Cold Weather Mode
Managing External Devices
Controlling your Galaxy device with the keyboard and mouse
Using AirPlay
Restoring the TV to the factory settings
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video, or Music Files
Limitations to the use of photo, video, and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q7*D Series, 85DU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN8**D Series)
Supported video codecs (QN9**D Series)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Supported Resolutions for HDBT
CEA-861
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Blocking programs based on their TV Rating
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Blocking programs based on their Canadian English Rating
Blocking programs based on their Canadian French Rating
Blocking Programs based on their Downloadable U.S. Rating
Licenses
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colors do not look clear
The picture colors are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store
Displayed video looks blurry
The picture is distorted
There is a dotted line on the edge of the screen
The picture wonât display in full screen
The Caption function in the TV menu is deactivated
Captions appear on the TV screen
The HDR of the connected external device turns off
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC/ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The captions are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I cannot find the app I want.
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP (TVâs internal banner ad) appears on the screen.
The screen is off, but I hear noise.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Broadcast Signal in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
Accessibility Guidance
Learn Menu Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility Menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using program information
Using the guide
To view a program on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the program you are watching
Scheduling recording from the program info window
Changing the recording time
Viewing recorded programs
Deleting a recorded program
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the User guide
Using Bixby
Running Bixby
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Contents
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About the Samsung Smart Remote (The Terrace)
Learn about the buttons on the Samsung Smart Remote.
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File type: PDF
File name: 14330051_un43du7100fxzc.pdf
File size: 3.94 MB
File Language: English
Pages: 249
Author: Samsung
File created: 2024-04-12
Published:
2024-05-16
Updated: 2024-05-16
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Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting an Antenna
7
Connecting to the network
8
Establishing a wired network connection
8
Establishing a wireless network connection
9
Checking the network connection status
10
Resetting Your Network
10
Turning on the TV with a mobile device
11
Connecting an IP control device to the TV
11
Allowing to connect a wireless network
11
Changing the name of the TV
11
Displaying your mobile device screen on the TV
12
Using Screen Sharing (Smart View)
12
Using Apple AirPlay
12
Using Screen Sharing (Tap View)
13
Enabling Tap View
13
Connection Cables for External Devices
14
Switching between external devices connected to the TV
16
Editing the name and icon of an external device
16
Using additional functions
17
Connection Notes
18
Connection notes for HDMI
18
Connection notes for audio devices
19
Connection notes for computers
19
Connection notes for mobile devices
20
Connection notes for Portrait Mode
20
Remote Control and Peripherals
21
About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8*D/S9*D/DU8/DU9 Series / DU75**/DU77** model)
21
About the Remote Control (DU6/DU7/BED Series)(except for DU75**/DU77** model)
24
About the Samsung Smart Remote (The Terrace)
27
Connecting the Samsung Smart Remote to the TV
30
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
31
Learn how to use Samsung Smart Remote
31
Learn how to use Game Controller
31
Using Anynet+ (HDMI-CEC)
32
Connecting an external device through Anynet+ and using their menus
32
Read before connecting an Anynet+ (HDMI-CEC) device
32
Controlling the TV with a Keyboard, Mouse, or Gamepad
33
Connecting a USB keyboard, mouse, or gamepad
33
Connecting a Bluetooth keyboard, mouse, or gamepad
33
Using the keyboard and mouse
34
Using the Gamepad
35
Using the controller
37
Setting up the input devices
38
Entering Text using the On-Screen Virtual Keyboard
38
Entering Text using the remote control's microphone and the on-screen virtual keyboard
39
Smart Features
40
Using Smart Hub
40
Displaying the Home Screen
41
Launching Smart Hub automatically
43
Launching the last used app automatically
43
Automatic Mirroring from Multi View
43
Automatic casting in Multi View
44
Launching Multi View automatically When rotating
44
Testing Smart Hub connections
44
Resetting Smart Hub
44
Using Ambient Mode
45
Entering the TV viewing screen from Ambient Mode
50
Using Art Mode
51
About the Art Home screen
52
Import images from USB memory
55
Using Art mode with the SmartThings app
56
Precautions when using Art mode
57
About the Daily+ Home screen
58
Using Samsung Gaming Hub
59
Using the Home Function
61
About the For You Home Screen
62
About the Live Home Screen
65
About the Apps Home Screen
66
Installing an app
67
Launching an app
67
Managing installed apps
68
About the Menu Home Screen
70
Using a Samsung account
74
Signing in to a Samsung account
74
Creating a new account
74
Managing your Samsung account
74
Using Workspace
76
Using Screen Sharing (Windows PC) / AirPlay (Mac)
76
Using Easy Connection to Screen
76
Connecting a Remote PC
77
Playing Multimedia Content on a Remote PC
79
Controlling your Galaxy device with the keyboard and mouse
80
Using Samsung DeX
80
Using Microsoft 365
80
Adding the Web Service
80
Using Web Service
81
Using the User guide
82
Launching the User guide
82
Using the buttons in the User guide
82
Using the Internet
84
Using SmartThings
85
SmartThings Quick access
87
Use the SmartThings Hub features
87
Register and manage devices via SmartThings
88
Use the screen's sensors via SmartThings
89
Control SmartThings with Bixby
89
Control the display device from the mobile SmartThings app
89
Playing pictures/video/music
90
Playing multimedia content on a PC or mobile device
91
Playing multimedia content on a USB device
91
Listening to your mobile device sound through the TV speaker using Sound Mirroring
92
Buttons and functions available while playing multimedia content
92
Using Multi View
96
Using Bixby
98
Starting Bixby with voice
98
Starting Bixby using buttons on the Samsung Smart Remote
99
Learning about the Discover Bixby Screen
100
Read Before Using Bixby
102
Provisions for using Bixby
102
Using Daily Board
103
Starting Bixby with voice
103
Starting Daily Board through user detection
103
Information provided in Daily Board
104
Changing the Settings of Daily Board
105
Using the Game Bar
106
Starting the Game Bar
106
Learning about the Game Bar
106
Using FreeSync
108
Setting the Super Ultra Wide Game View
109
Changing the Super Ultra Wide Screen position
109
Configuring 144 Hz / 165 Hz / 240 Hz game settings
110
Troubleshooting of the game screen and audio problems
110
Using Auracast
111
Using Auracast
111
Using a password
111
Changing your password
111
TV Viewing and Recording
112
Using the Guide
112
About the Guide screen
112
Using additional features from the Guide
113
Recording Programs
114
The Instant and Timer Recording options from the Guide
114
Recording while watching a broadcast
114
Using the recording schedule management screen
115
Setting Up Schedule Viewing
117
Using the schedule viewing options from the guide screen
117
Using the schedule viewing options while watching a program
117
Using the viewing schedule management screen
118
Using Timeshift
119
Getting to know Recording and Timeshift controls and options
119
Using the Channel List
121
Accessing the channel list
121
Using the functions on the channel list screen
121
Using the channel edit function
122
Accessing the channel edit screen
122
Using the channel edit functions
122
Using a Personal Favorites List
123
Creating a Favorites List
123
TV-Viewing Support Functions
124
Scanning for available channels
124
Using Program Rating Lock
124
Watching blocked / restricted programs
124
Enable Data Service
125
Configuring advanced broadcasting audio settings
125
Setting the functions for the service provider
126
Viewing broadcast service provider info
126
Using Secure Channel Viewing
126
Checking digital channel signal info and strength
126
Picture and Sound
127
Using Intelligent Mode
127
Adjusting the Picture Quality
130
Choosing a picture mode
130
Configuring advanced picture settings
131
Changing the Picture Size and Position
134
Changing the picture size settings
134
Setting the Viewing Environment for External Devices
135
Playing games on an optimized screen
135
Setting the Game Mode details
136
Using Cable Box IP Remote
137
Using Input Signal Plus
138
Using HDMI Black Level
138
Using Media Switching Settings
138
Configuring a Sound Mode and Expert Settings
139
Choosing a sound mode
139
Configuring advanced sound settings
139
Using the Sound Support Functions
141
Selecting speakers
141
Listening to the TV through Bluetooth devices
142
Playing TV sounds by configuring Q-Symphony Settings
143
System and Support
144
Using the Time Functions and the Timers
144
Setting the clock automatically
144
Adjusting the clock for DST and time zone
145
Changing the current time
145
Setting the clock manually
146
Using the sleep timer
146
Turning off the TV using the off timer
146
Using the Power and Energy Saving Functions
147
Reducing the power consumption of the TV
147
Using the Panel Care Functions
149
Setting the Panel Care (S8*D/S9*D Series only)
149
Updating the TV's Software
150
Updating through the network
150
Updating through a USB device
150
Updating the TV automatically
150
Security updates information
150
Using the Parental Settings function
151
Using the Gesture function
151
Audio and Video Functions for the Visually or Hearing Impaired
152
Running the accessibility functions
152
Running Accessibility Shortcuts
152
Enabling voice guides for the visually impaired
152
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
152
Enabling audio for the audio (video) description function
153
Setting the audio subtitles
153
The TV screen is turned off but audio continues
153
Enlarge the screen
153
White text on black background (high contrast)
154
Setting the outline emphasis feature for viewers with low vision
154
Enlarging the font (for the visually impaired)
154
Setting the screen to black and white
154
Inverting the screen color
155
Setting the color correction feature for users with color blindness
155
Learning about the remote control (for the visually impaired)
155
Learning about the TV menu
155
Showing captions
156
Adjusting the caption position
156
Splitting the caption
156
Selecting the caption language
156
Setting the digital caption related options
157
Enlarging the sign language screen for the hearing impaired
157
Configure Sign Language Guide options
157
Listening to the TV through Bluetooth devices (for the hearing impaired)
157
Configuring the repeat settings for remote control buttons
157
Using Voice Assistants on the TV
158
Select the Voice Assistant
158
Using Other Functions
159
Changing the menu language
159
Setting up a password
159
Selecting Usage or Retail Mode
159
Using the Maintenance Mode
160
Using the Cold Weather Mode
160
Managing External Devices
160
Controlling your Galaxy device with the keyboard and mouse
161
Using AirPlay
161
Restoring the TV to the factory settings
161
Precautions and Notes
162
Before Using the Recording and Timeshift Functions
162
Before using the recording and schedule recording functions
162
Before using the timeshift function
163
Read Before Using Apps
164
Read Before Using the Internet Function
165
Read before setting up a wireless network connection
166
Precautions for wireless network
166
Wireless security protocols
166
Read Before Playing Photo, Video, or Music Files
167
Limitations to the use of photo, video, and music files
167
Supported subtitles
168
Subtitle formats
168
Video formats with subtitles
168
Supported image formats and resolutions
169
Supported music formats and codecs
169
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
170
Other restrictions
171
Video decoders
171
Audio decoders
171
Supported video codecs (Q7*D Series, 85DU8 Series)
172
Other restrictions
173
Video decoders
173
Audio decoders
173
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
174
Other restrictions
175
Video decoders
175
Audio decoders
175
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
176
Other restrictions
177
Video decoders
177
Audio decoders
177
Supported video codecs (QN8**D Series)
178
Supported video codecs (QN9**D Series)
179
Other restrictions
180
Video decoders
180
Audio decoders
180
Read After Installing the TV
181
Picture sizes and input signals
181
Installing an anti-theft lock
181
Supported Resolutions for UHD Input Signals
182
If Input Signal Plus is set to Off
182
If Input Signal Plus is set to On
182
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
183
If Input Signal Plus is set to Off
183
If Input Signal Plus is set to On
183
Supported Resolutions for FreeSync (VRR)
184
Read Before Connecting a Computer (Supported Resolutions)
186
IBM
186
MAC
186
VESA DMT
187
VESA CVT
188
CTA-861
188
Supported Resolutions for Video Signals
189
CTA-861
189
VESA CVT
190
Supported Resolutions for HDBT
191
CEA-861
191
Read Before Using Bluetooth Devices
192
Restrictions on using Bluetooth
192
Blocking programs based on their TV Rating
193
Blocking movies based on their Motion Picture Association of America (MPAA) rating
194
Blocking programs based on their Canadian English Rating
194
Blocking programs based on their Canadian French Rating
195
Blocking Programs based on their Downloadable U.S. Rating
195
Licenses
196
Troubleshooting
197
Picture Issues
197
The screen is flashing or has become dark
197
The picture is not bright, or the picture colors do not look clear
197
The picture colors are black and white or do not look the way they should look
198
The TV automatically turns off by itself
199
TV (The Frame TV) cannot be turned off.
199
Unable to power on
199
The TV remains on or does not turn on automatically.
200
Unable to find a Channel
200
The TV image does not look as good as it did in the store
201
Displayed video looks blurry
201
The picture is distorted
202
There is a dotted line on the edge of the screen
202
The picture wonât display in full screen
202
The Caption function in the TV menu is deactivated
202
Captions appear on the TV screen
203
The HDR of the connected external device turns off
203
Sound and Noise Issues
204
How can I connect an audio device to the TV?
204
There is no sound or the sound is too low at maximum volume.
204
The picture is good but there is no sound.
204
HDMI (eARC/ARC) is connected, and there is no sound.
205
The speakers are making an odd sound.
205
The sound is interrupted.
205
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
206
The TV audio is not being played through the Soundbar or A/V receiver.
206
The sound is not heard clearly.
206
The volume of the external device cannot be adjusted.
207
I want to turn the TV and audio device off and on at the same time.
207
Channel and Broadcast Issues
208
"Weak or No Signal" displayed in TV mode or cannot find channel.
208
The TV is not receiving all channels.
208
The captions are not provided on a digital channel.
208
Broadcasting is deactivated.
208
External Device Connectivity Issues
209
The "Mode Not Supported" message appears.
209
The video is OK but there is no audio.
209
I want to connect to a PC and mobile device via screen mirroring.
209
No screen appears when connecting the TV to an external device.
210
I want to connect to a Bluetooth speaker.
210
The PC screen does not appear or it flickers.
210
Network Issues
211
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
211
Wired network connection failed.
211
Connected to a local network, but not to the Internet.
211
Anynet+ (HDMI-CEC) Issues
212
What is Anynet+?
212
Anynet+ does not work. The connected device is not displayed.
212
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
213
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
213
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
213
The Anynet+ device won't play.
213
Remote Control Issues
214
The remote control does not work.
214
External devices cannot be operated with the TV remote control.
214
Recording Issues
215
The Timeshift or recording function cannot be used.
215
Cannot record videos received from an external device or Samsung TV Plus.
215
The "Format Device" message appears when the Timeshift or recording function is used.
216
The recorded files on the TV are not played back on a PC.
216
Apps
217
I cannot find the app I want.
217
I launched an app, but it's in a different language. How can I change the language?
217
The app does not work properly. Its image quality is poor.
217
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
217
Media Files
218
Some files are interrupted during playback.
218
Some files can't be played.
218
Voice Assistant Issues
219
The microphone is off.
219
The voice commands do not work well.
219
Bixby/Alexa answers although I did not call it.
219
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
220
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
220
During voice recognition, the heavy load message appears and the function does not work.
220
I want to see weather information of the desired area.
220
Other issues
221
The TV is hot.
221
The TV smells like plastic.
221
The settings are lost after 5 minutes or every time the TV is turned off.
221
The TV is tilted to the side.
221
The stand is wobbly or crooked.
222
I want to know how to attach and remove the TV stand.
222
A POP (TVâs internal banner ad) appears on the screen.
222
The screen is off, but I hear noise.
222
The TV is making a popping noise.
223
The TV is making a humming noise.
223
The TV narrates the screen events in voice-over.
223
Diagnosing TV operational issues
224
Self Diagnosis
224
Cannot select Broadcast Signal in Self Diagnosis.
226
Reset Smart Hub
226
Reset picture
226
Reset sound
226
Getting Support
227
Getting support through Remote Management
227
Finding the contact information for service
227
Requesting service
227
Accessibility Guidance
228
Learn Menu Screen
228
Using the Remote control
228
Orientation of the Samsung Smart Remote or Remote Control
228
Description of the Samsung Smart Remote or Remote Control
228
Using the Accessibility Menu
230
Running the Accessibility Shortcuts menu
230
Running the Accessibility menu functions using the General menu
230
Running the Accessibility menu functions using Bixby
231
Learning about the Accessibility menu functions
232
Using the TV with Voice Guide on
236
Changing channel
236
Using on-screen number entry via the Samsung Smart Remote or Remote Control
236
Changing volume
237
Using program information
237
Using the guide
238
To view a program on now
239
Other options in the guide
239
Using Schedule Viewing
241
Setting up a schedule viewing
241
Cancelling a scheduled viewing
241
Using the Channel List
242
Recording
243
Using the instant and schedule recording options from the guide screen:
243
Recording the program you are watching
244
Scheduling recording from the program info window
244
Changing the recording time
244
Viewing recorded programs
245
Deleting a recorded program
245
Using Smart Hub
246
Smart Hub
246
Using the Smart Hub Home Screen
246
Launching the User guide
248
Using Bixby
249
Running Bixby
249
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