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Samsung F-65LS03DQ801D User Manual
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Samsung F-65LS03DQ801D 65" Frame TV with S801D Soundbar
User Manual - Page 24
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8*D/S9*D/DU8/DU9 Series / DU75**/DU77** model)
About the Remote Control (DU6/DU7/BED Series)(except for DU75**/DU77** model)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
Learn how to use Samsung Smart Remote
Learn how to use Game Controller
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a USB keyboard, mouse, or gamepad
Connecting a Bluetooth keyboard, mouse, or gamepad
Using the keyboard and mouse
Using the Gamepad
Using the controller
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Daily+ Home screen
Using Samsung Gaming Hub
Using the Home Function
About the For You Home Screen
About the Live Home Screen
About the Apps Home Screen
Installing an app
Launching an app
Managing installed apps
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the User guide
Launching the User guide
Using the buttons in the User guide
Using the Internet
Using SmartThings
SmartThings Quick access
Use the SmartThings Hub features
Register and manage devices via SmartThings
Use the screen's sensors via SmartThings
Control SmartThings with Bixby
Control the display device from the mobile SmartThings app
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Chat Together
Entering the Chat room
Using the chat option
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Discover Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz / 165 Hz / 240 Hz game settings
Troubleshooting of the game screen and audio problems
Using Auracast
Using Auracast
Using a password
Changing your password
TV Viewing and Recording
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programs
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a program
Using the viewing schedule management screen
Using Timeshift
Getting to know Recording and Timeshift controls and options
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favorites List
Creating a Favorites List
TV-Viewing Support Functions
Scanning for available channels
Using Program Rating Lock
Watching blocked / restricted programs
Enable Data Service
Configuring advanced broadcasting audio settings
Setting the functions for the service provider
Viewing broadcast service provider info
Using Secure Channel Viewing
Checking digital channel signal info and strength
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Changing the Picture Size and Position
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimized screen
Setting the Game Mode details
Using Cable Box IP Remote
Using Input Signal Plus
Using HDMI Black Level
Using Media Switching Settings
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Playing TV sounds by configuring Q-Symphony Settings
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the power consumption of the TV
Using the Panel Care Functions
Setting the Panel Care (S8*D/S9*D Series only)
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Security updates information
Using the Parental Settings function
Using the Gesture function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
Enabling audio for the audio (video) description function
Setting the audio subtitles
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the outline emphasis feature for viewers with low vision
Enlarging the font (for the visually impaired)
Setting the screen to black and white
Inverting the screen color
Setting the color correction feature for users with color blindness
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Showing captions
Adjusting the caption position
Splitting the caption
Selecting the caption language
Setting the digital caption related options
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Listening to the TV through Bluetooth devices (for the hearing impaired)
Configuring the repeat settings for remote control buttons
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Using the Maintenance Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video, or Music Files
Limitations to the use of photo, video, and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q7*D Series, 85DU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
Other restrictions
Video decoders
Audio decoders
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN8**D Series)
Supported video codecs (QN9**D Series)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Blocking programs based on their TV Rating
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Blocking programs based on their Canadian English Rating
Blocking programs based on their Canadian French Rating
Blocking Programs based on their Downloadable U.S. Rating
Licenses
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colors do not look clear
The picture colors are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store
Displayed video looks blurry
The picture is distorted
There is a dotted line on the edge of the screen
The picture wonât display in full screen
The Caption function in the TV menu is deactivated
Captions appear on the TV screen
The HDR of the connected external device turns off
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC/ARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Soundbar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The captions are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I cannot find the app I want.
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The microphone is off.
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
I want to know how to attach and remove the TV stand.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Broadcast Signal in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
Accessibility Guidance
Learn Menu Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility Menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using program information
Using the guide
To view a program on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the program you are watching
Scheduling recording from the program info window
Changing the recording time
Viewing recorded programs
Deleting a recorded program
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the User guide
Using Bixby
Running Bixby
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Contents
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About the Remote Control (DU6/DU7/BED Series)(except for DU75**/
DU77** model)
Learn about the buttons on the Remote Control.
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File type: PDF
File name: 69617725_qn65ls03dafxzc.pdf
File size: 3.87 MB
File Language: English
Pages: 242
Author: Samsung
File created: 2024-03-19
Published:
2024-05-16
Updated: 2024-05-16
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Table of Contents
×
Contents
2
Guide
6
Connections
6
Connection Guide
6
Connecting an Antenna
7
Connecting to the network
8
Establishing a wired network connection
8
Establishing a wireless network connection
9
Checking the network connection status
10
Resetting Your Network
10
Turning on the TV with a mobile device
11
Connecting an IP control device to the TV
11
Allowing to connect a wireless network
11
Changing the name of the TV
11
Displaying your mobile device screen on the TV
12
Using Screen Sharing (Smart View)
12
Using Apple AirPlay
12
Using Screen Sharing (Tap View)
13
Enabling Tap View
13
Connection Cables for External Devices
14
Switching between external devices connected to the TV
16
Editing the name and icon of an external device
16
Using additional functions
17
Connection Notes
18
Connection notes for HDMI
18
Connection notes for audio devices
19
Connection notes for computers
19
Connection notes for mobile devices
20
Connection notes for Portrait Mode
20
Remote Control and Peripherals
21
About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8*D/S9*D/DU8/DU9 Series / DU75**/DU77** model)
21
About the Remote Control (DU6/DU7/BED Series)(except for DU75**/DU77** model)
24
Connecting the Samsung Smart Remote to the TV
27
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
28
Learn how to use Samsung Smart Remote
28
Learn how to use Game Controller
28
Using Anynet+ (HDMI-CEC)
29
Connecting an external device through Anynet+ and using their menus
29
Read before connecting an Anynet+ (HDMI-CEC) device
29
Controlling the TV with a Keyboard, Mouse, or Gamepad
30
Connecting a USB keyboard, mouse, or gamepad
30
Connecting a Bluetooth keyboard, mouse, or gamepad
30
Using the keyboard and mouse
31
Using the Gamepad
32
Using the controller
34
Setting up the input devices
35
Entering Text using the On-Screen Virtual Keyboard
35
Entering Text using the remote control's microphone and the on-screen virtual keyboard
36
Smart Features
37
Using Smart Hub
37
Displaying the Home Screen
38
Launching Smart Hub automatically
40
Launching the last used app automatically
40
Automatic Mirroring from Multi View
40
Automatic casting in Multi View
41
Launching Multi View automatically When rotating
41
Testing Smart Hub connections
41
Resetting Smart Hub
41
Using Ambient Mode
42
Entering the TV viewing screen from Ambient Mode
47
Using Art Mode
48
About the Art Home screen
49
Import images from USB memory
52
Using Art mode with the SmartThings app
53
Precautions when using Art mode
54
About the Daily+ Home screen
55
Using Samsung Gaming Hub
56
Using the Home Function
58
About the For You Home Screen
59
About the Live Home Screen
62
About the Apps Home Screen
63
Installing an app
64
Launching an app
64
Managing installed apps
65
About the Menu Home Screen
67
Using a Samsung account
71
Signing in to a Samsung account
71
Creating a new account
71
Managing your Samsung account
71
Using Workspace
73
Using Screen Sharing (Windows PC) / AirPlay (Mac)
73
Using Easy Connection to Screen
73
Connecting a Remote PC
74
Playing Multimedia Content on a Remote PC
76
Using Samsung DeX
77
Using Microsoft 365
77
Adding the Web Service
77
Using Web Service
78
Using the User guide
79
Launching the User guide
79
Using the buttons in the User guide
79
Using the Internet
81
Using SmartThings
82
SmartThings Quick access
84
Use the SmartThings Hub features
84
Register and manage devices via SmartThings
85
Use the screen's sensors via SmartThings
86
Control SmartThings with Bixby
86
Control the display device from the mobile SmartThings app
86
Playing pictures/video/music
87
Playing multimedia content on a PC or mobile device
88
Playing multimedia content on a USB device
88
Listening to your mobile device sound through the TV speaker using Sound Mirroring
89
Buttons and functions available while playing multimedia content
89
Using Multi View
93
Using Chat Together
95
Entering the Chat room
95
Using the chat option
96
Using Bixby
97
Starting Bixby with voice
97
Starting Bixby using buttons on the Samsung Smart Remote
98
Learning about the Discover Bixby Screen
99
Read Before Using Bixby
101
Provisions for using Bixby
101
Using the Game Bar
102
Starting the Game Bar
102
Learning about the Game Bar
102
Using FreeSync
104
Setting the Super Ultra Wide Game View
105
Changing the Super Ultra Wide Screen position
105
Configuring 144 Hz / 165 Hz / 240 Hz game settings
106
Troubleshooting of the game screen and audio problems
106
Using Auracast
107
Using Auracast
107
Using a password
107
Changing your password
107
TV Viewing and Recording
108
Using the Guide
108
About the Guide screen
108
Using additional features from the Guide
109
Recording Programs
110
The Instant and Timer Recording options from the Guide
110
Recording while watching a broadcast
110
Using the recording schedule management screen
111
Setting Up Schedule Viewing
113
Using the schedule viewing options from the guide screen
113
Using the schedule viewing options while watching a program
113
Using the viewing schedule management screen
114
Using Timeshift
115
Getting to know Recording and Timeshift controls and options
115
Using the Channel List
117
Accessing the channel list
117
Using the functions on the channel list screen
117
Using the channel edit function
118
Accessing the channel edit screen
118
Using the channel edit functions
118
Using a Personal Favorites List
119
Creating a Favorites List
119
TV-Viewing Support Functions
120
Scanning for available channels
120
Using Program Rating Lock
120
Watching blocked / restricted programs
120
Enable Data Service
121
Configuring advanced broadcasting audio settings
121
Setting the functions for the service provider
122
Viewing broadcast service provider info
122
Using Secure Channel Viewing
122
Checking digital channel signal info and strength
122
Picture and Sound
123
Using Intelligent Mode
123
Adjusting the Picture Quality
126
Choosing a picture mode
126
Configuring advanced picture settings
127
Changing the Picture Size and Position
130
Changing the picture size settings
130
Setting the Viewing Environment for External Devices
131
Playing games on an optimized screen
131
Setting the Game Mode details
132
Using Cable Box IP Remote
133
Using Input Signal Plus
134
Using HDMI Black Level
134
Using Media Switching Settings
134
Configuring a Sound Mode and Expert Settings
135
Choosing a sound mode
135
Configuring advanced sound settings
135
Using the Sound Support Functions
137
Selecting speakers
137
Listening to the TV through Bluetooth devices
138
Playing TV sounds by configuring Q-Symphony Settings
139
System and Support
140
Using the Time Functions and the Timers
140
Setting the clock automatically
140
Adjusting the clock for DST and time zone
141
Changing the current time
141
Setting the clock manually
142
Using the sleep timer
142
Turning off the TV using the off timer
142
Using the Power and Energy Saving Functions
143
Reducing the power consumption of the TV
143
Using the Panel Care Functions
145
Setting the Panel Care (S8*D/S9*D Series only)
145
Updating the TV's Software
146
Updating through the network
146
Updating through a USB device
146
Updating the TV automatically
146
Security updates information
146
Using the Parental Settings function
147
Using the Gesture function
147
Audio and Video Functions for the Visually or Hearing Impaired
148
Running the accessibility functions
148
Running Accessibility Shortcuts
148
Enabling voice guides for the visually impaired
148
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
148
Enabling audio for the audio (video) description function
149
Setting the audio subtitles
149
The TV screen is turned off but audio continues
149
Enlarge the screen
149
White text on black background (high contrast)
150
Setting the outline emphasis feature for viewers with low vision
150
Enlarging the font (for the visually impaired)
150
Setting the screen to black and white
150
Inverting the screen color
151
Setting the color correction feature for users with color blindness
151
Learning about the remote control (for the visually impaired)
151
Learning about the TV menu
151
Showing captions
152
Adjusting the caption position
152
Splitting the caption
152
Selecting the caption language
152
Setting the digital caption related options
153
Enlarging the sign language screen for the hearing impaired
153
Configure Sign Language Guide options
153
Listening to the TV through Bluetooth devices (for the hearing impaired)
153
Configuring the repeat settings for remote control buttons
153
Using Voice Assistants on the TV
154
Select the Voice Assistant
154
Using Other Functions
155
Changing the menu language
155
Setting up a password
155
Selecting Usage or Retail Mode
155
Using the Maintenance Mode
155
Managing External Devices
156
Using AirPlay
156
Restoring the TV to the factory settings
156
Precautions and Notes
157
Before Using the Recording and Timeshift Functions
157
Before using the recording and schedule recording functions
157
Before using the timeshift function
158
Read Before Using Apps
159
Read Before Using the Internet Function
160
Read before setting up a wireless network connection
161
Precautions for wireless network
161
Wireless security protocols
161
Read Before Playing Photo, Video, or Music Files
162
Limitations to the use of photo, video, and music files
162
Supported subtitles
163
Subtitle formats
163
Video formats with subtitles
163
Supported image formats and resolutions
164
Supported music formats and codecs
164
Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
165
Other restrictions
166
Video decoders
166
Audio decoders
166
Supported video codecs (Q7*D Series, 85DU8 Series)
167
Other restrictions
168
Video decoders
168
Audio decoders
168
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
169
Other restrictions
170
Video decoders
170
Audio decoders
170
Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series)
171
Other restrictions
172
Video decoders
172
Audio decoders
172
Supported video codecs (QN8**D Series)
173
Supported video codecs (QN9**D Series)
174
Other restrictions
175
Video decoders
175
Audio decoders
175
Read After Installing the TV
176
Picture sizes and input signals
176
Installing an anti-theft lock
176
Supported Resolutions for UHD Input Signals
177
If Input Signal Plus is set to Off
177
If Input Signal Plus is set to On
177
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
178
If Input Signal Plus is set to Off
178
If Input Signal Plus is set to On
178
Supported Resolutions for FreeSync (VRR)
179
Read Before Connecting a Computer (Supported Resolutions)
181
IBM
181
MAC
181
VESA DMT
182
VESA CVT
183
CTA-861
183
Supported Resolutions for Video Signals
184
CTA-861
184
VESA CVT
185
Read Before Using Bluetooth Devices
186
Restrictions on using Bluetooth
186
Blocking programs based on their TV Rating
187
Blocking movies based on their Motion Picture Association of America (MPAA) rating
188
Blocking programs based on their Canadian English Rating
188
Blocking programs based on their Canadian French Rating
189
Blocking Programs based on their Downloadable U.S. Rating
189
Licenses
190
Troubleshooting
191
Picture Issues
191
The screen is flashing or has become dark
191
The picture is not bright, or the picture colors do not look clear
191
The picture colors are black and white or do not look the way they should look
192
The TV automatically turns off by itself
193
TV (The Frame TV) cannot be turned off.
193
Unable to power on
193
The TV remains on or does not turn on automatically.
194
Unable to find a Channel
194
The TV image does not look as good as it did in the store
195
Displayed video looks blurry
195
The picture is distorted
196
There is a dotted line on the edge of the screen
196
The picture wonât display in full screen
196
The Caption function in the TV menu is deactivated
196
Captions appear on the TV screen
197
The HDR of the connected external device turns off
197
Sound and Noise Issues
198
How can I connect an audio device to the TV?
198
There is no sound or the sound is too low at maximum volume.
198
The picture is good but there is no sound.
198
HDMI (eARC/ARC) is connected, and there is no sound.
199
The speakers are making an odd sound.
199
The sound is interrupted.
199
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
200
The TV audio is not being played through the Soundbar or A/V receiver.
200
The sound is not heard clearly.
200
The volume of the external device cannot be adjusted.
201
I want to turn the TV and audio device off and on at the same time.
201
Channel and Broadcast Issues
202
"Weak or No Signal" displayed in TV mode or cannot find channel.
202
The TV is not receiving all channels.
202
The captions are not provided on a digital channel.
202
Broadcasting is deactivated.
202
External Device Connectivity Issues
203
The "Mode Not Supported" message appears.
203
The video is OK but there is no audio.
203
I want to connect to a PC and mobile device via screen mirroring.
203
No screen appears when connecting the TV to an external device.
204
I want to connect to a Bluetooth speaker.
204
The PC screen does not appear or it flickers.
204
Network Issues
205
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
205
Wired network connection failed.
205
Connected to a local network, but not to the Internet.
205
Anynet+ (HDMI-CEC) Issues
206
What is Anynet+?
206
Anynet+ does not work. The connected device is not displayed.
206
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
207
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
207
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
207
The Anynet+ device won't play.
207
Remote Control Issues
208
The remote control does not work.
208
External devices cannot be operated with the TV remote control.
208
Recording Issues
209
The Timeshift or recording function cannot be used.
209
Cannot record videos received from an external device or Samsung TV Plus.
209
The "Format Device" message appears when the Timeshift or recording function is used.
210
The recorded files on the TV are not played back on a PC.
210
Apps
211
I cannot find the app I want.
211
I launched an app, but it's in a different language. How can I change the language?
211
The app does not work properly. Its image quality is poor.
211
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
211
Media Files
212
Some files are interrupted during playback.
212
Some files can't be played.
212
Voice Assistant Issues
213
The microphone is off.
213
The voice commands do not work well.
213
Bixby/Alexa answers although I did not call it.
213
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
214
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
214
During voice recognition, the heavy load message appears and the function does not work.
214
I want to see weather information of the desired area.
214
Other issues
215
The TV is hot.
215
The TV smells like plastic.
215
The settings are lost after 5 minutes or every time the TV is turned off.
215
The TV is tilted to the side.
215
The stand is wobbly or crooked.
215
I want to know how to attach and remove the TV stand.
216
A POP (TVâs internal banner ad) appears on the screen.
216
The TV is making a popping noise.
216
The TV is making a humming noise.
216
The TV narrates the screen events in voice-over.
216
Diagnosing TV operational issues
217
Self Diagnosis
217
Cannot select Broadcast Signal in Self Diagnosis.
219
Reset Smart Hub
219
Reset picture
219
Reset sound
219
Getting Support
220
Getting support through Remote Management
220
Finding the contact information for service
220
Requesting service
220
Accessibility Guidance
221
Learn Menu Screen
221
Using the Remote control
221
Orientation of the Samsung Smart Remote or Remote Control
221
Description of the Samsung Smart Remote or Remote Control
221
Using the Accessibility Menu
223
Running the Accessibility Shortcuts menu
223
Running the Accessibility menu functions using the General menu
223
Running the Accessibility menu functions using Bixby
224
Learning about the Accessibility menu functions
225
Using the TV with Voice Guide on
229
Changing channel
229
Using on-screen number entry via the Samsung Smart Remote or Remote Control
229
Changing volume
230
Using program information
230
Using the guide
231
To view a program on now
232
Other options in the guide
232
Using Schedule Viewing
234
Setting up a schedule viewing
234
Cancelling a scheduled viewing
234
Using the Channel List
235
Recording
236
Using the instant and schedule recording options from the guide screen:
236
Recording the program you are watching
237
Scheduling recording from the program info window
237
Changing the recording time
237
Viewing recorded programs
238
Deleting a recorded program
238
Using Smart Hub
239
Smart Hub
239
Using the Smart Hub Home Screen
239
Launching the User guide
241
Using Bixby
242
Running Bixby
242
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