Loading ...
Loading ...
Loading ...
24 TROUBLESHOOTING
LG ThinQ
A strange odor
comes out of the air
outlet as well as the
filter.
Is the product used in a place where there is lots of smoke or odors?
• If the air purifier is operated after an air freshener, diffuser, or scented candle has been
used, or interior work or wallpaper replacement have occurred, the filter may absorb and
emit an odor. Ventilate the room first before using the product.
Does the filter have a bad smell?
• The filter replacement cycle may vary depending on the usage environment. If there is an
odor, replace the filter with a new one.
Is it in an environment in which food is prepared?
• If you use the product for a long period of time where you cook or broil fish/meat, the filter
lifespan may be significantly decreased.
• If possible, open a window for ventilation while cooking, and use the product to remove
any odors left following ventilation.
Is it a humid environment?
• The filter may emit an odor if used in a humid environment. Dry the filter in sunlight before
use.
Problem Possible Cause & Solution
The product and the
smartphone cannot
be connected
through Wi-Fi.
Is the Wi-Fi password used to connect to the smartphone correct?
• Press the Settings button on your smartphone, and then find your Wi-Fi in the network list.
Press and hold the button to select [Clear Network], and then proceed with product
registration again from the beginning.
Is your smartphone using mobile data rather than Wi-Fi?
• In the smartphone's settings, turn off Mobile Data, turn on Wi-Fi, and then register the
product.
Does the name (ID) of the wireless router contain special characters?
• Set the name (ID) of the wireless router as a combination of numbers and English letters.
Wi-Fi connection may be difficult if you enter special characters.
Is the frequency of the wireless router not 2.4 GHz?
• When connecting the product via Wi-Fi, only a 2.4 GHz network can be used. Set the
wireless router to 2.4 GHz and then connect. To check the frequency of your wireless
router, contact your Internet carrier or router manufacturer.
Are the product and the wireless router too far apart?
• If the distance between the product and the wireless router is too great, the wireless signal
may be weak, and the connection may not be smooth. Move the wireless router closer to
the product.
Problem Possible Cause & Solution
Loading ...
Loading ...
Loading ...