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instantpot.com.au | 41
Troubleshooting
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Get in touch with Customer Care by email at support@instantpot.com.au or by phone at 1800
251 643 or (02) 9317 1000.
Problem Possible reason Try this
Occasional
clicking or light
cracking sound.
The sound of power switching and
expanding pressure board when
changing temperatures.
This is normal; no action needed.
Bottom of the inner pot is wet.
Wipe exterior surfaces of the inner pot. Make
sure the heating element is dry before inserting
the inner pot back into the multi-cooker base.
Difficulty closing
the lid.
Sealing ring is not properly installed.
Reposition the sealing ring. Make sure it is snug
behind the sealing ring rack.
Float valve is in the popped-up position.
Gently press the float valve downward with
a long utensil.
Contents in multi-cooker are still hot.
Hold the quick release switch in the Vent
position as you lower the lid onto the multi-
cooker base slowly, allowing heat
to dissipate.
Difficulty opening
the lid.
Contents may be under pressure. To avoid scalding injury,
DO NOT attempt to force the lid open.
Pressure inside the multi-cooker.
Release pressure according to recipe.
Only open the lid after the float valve
has dropped down.
Float valve stuck in the popped-up
position due to food debris
or residue.
Release pressure completely, then tap the float
valve gently with a long utensil.
Open the lid cautiously, then thoroughly clean
the float valve, surrounding area, and
lid before next use.
The inner pot is
stuck to the lid
when the multi-
cooker is opened.
Cooling of the inner pot may create
suction, causing the inner pot to
adhere to the lid.
To release the vacuum, move the quick release
switch to the Vent position.
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