About this Document
This manual is intended for administrators and users of the AXIS
P3384–V Fixed Dome Network Camera, and is applicable to firmware
5.4 and later. It includes instructions for using and managing the
product on your network. Previous experience of networking will be of
use when using this product. Some knowledge of UNIX or Linux-based
systems may also be beneficial, for developing shell scripts and
applications. Later versions of this document will be pos ted t o th e Axis
website, as required. See also the product’s online help, available v ia
the web-based interface.
Liability
Every care has been taken in the preparation of this manual. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical e rrors and reserves the right to make changes to the
product and manuals without prior notice. Axis Communications AB
makes no warranty of any kind with regard to the material c ontained
within this document, includin g , but not limited to, the implied
warranties of me r chantability and fi tness for a particula r p urpose. Axis
Communications AB shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance
or use of th is material. This product is only to be used for its intended
purpose.
Intellectual Property Rights
Axis AB has intellectual property rights relating to technology embodied
in the product described in this document. In particular, and without
limitation, these intellectual property rig hts may in clude one or more
of the patent s listed at http://www.axis.com/patent.htm and on e or
more additional patents or pending patent applica tions in the US and
other countries.
This product conta ins licensed third-party software. Se e the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
http://www.opensource.ap ple.com/apsl). The source code is available
from http://developer.apple.com/darwin/projects/bonjou r/
Equipment M odifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains
no user-se rviceable components. Unauthorized equ ipment chan ges or
modifications will invalidate a ll applicable regulatory certifications
and approvals.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux , Microso
ft,
Mozilla, Real, SMPTE, Qui ckTi me, UNIX, W in dows, Windows Vista and
WWW are registered tradema rks of the respective holders. Java and
all Java-based trademarks and logos are trademarks or registe
red
trademarks of Oracle and/or its affiliates. UPnP
TM
is a cer ti fication
mark of the UPnP
TM
Implementers Corporation.
Safety
This product complies with EN/IEC /UL 60950-1 and
EN/IEC/UL 60950-22, Safety of Information Technology
Equipment.
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot
be answered immediately, your
reseller will forward your queries t hrough the appropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrase
• report problems to Axis support staff by logging in to your private
support area
• chat with Axis sup port staff (selected countries only)
• visit Axis Support at www.axis.com/techsup/
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill applicable
standards for:
• Radio frequency emission when installed according to th e
instructions and used in its in tended environment.
• Immunity to electrical and electromagnetic phenomena when
installed according t o the instructions and used in its intended
environment.
USA
This equipment has been tested using a shielded network cable (STP)
and found to comply with the limit s for a Class B digital device,
pursuant to part 15 of the FCC Rules . These limits are designed
to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance
with the instructions, m ay cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is conn ected.
• Consult the dealer or an experienced radio/TV technician for h elp.
Canada
This Class B d igita l apparatus complies w ith Canadian ICE S-003.
Europe
This digital equipment fulfills the requirements for RF emission
according to the C lass B lim it of E N 55022.
This product fulfills the requirements for emissions and immunity
according to EN 50121-4 and IEC 62236-4 railway applications.
This product fulfills the requirements for immunity according
to EN 61000-6-1 residential, commercial and light-industrial
environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 office and commercial environm en ts.
Australia/New Zealand
This digital equipme nt fulfills the requirements for RF em ission
according to the Class B limit of AS/NZS CISPR 22.
Korea
이 기기는 가정용( 급) 전자파적합기기로서 주로 가정에서 사
용하는 것을 목적으로 하며, 모든 지역에서 사용할 수 있습니 다.
Japan
この装置は、クラス 情報技術装置です。この装
置は、家
庭
環境で
使
用することを目 的としていますが、この装置がラジ
オやテレビジョン受
信
機に
近
接して
使
用されると、 受
信
障
害を
引
き起こすことがあります。 取扱説
明書に従って正し
い取り扱いをして下さい。
AXIS P3384–VE Network Camera
Table of Contents
HardwareOverview .......................................... 4
Connectors .................................................... 5
LEDIndicators .................................................. 5
AccessingtheProduct ....................................... 7
AccessfromaBrowser ........................................... 7
AccessfromtheInternet .......................................... 8
SettheRootPassword ........................................... 8
TheLiveViewPage .............................................. 9
MediaStreams ............................................. 12
HowtoStreamH.264 ............................................ 12
MJPEG ........................................................ 12
AXISMediaControl(AMC) ........................................ 12
AlternativeMethodsofAccessingtheVideoStream .................... 13
AccessingAudioStreams ......................................... 14
SettingUptheProduct ...................................... 15
BasicSetup .................................................... 15
VideoandAudio ............................................ 16
VideoStream ................................................... 16
Stream Profiles ................................................. 17
CameraSettings ................................................ 18
ViewAreas ..................................................... 19
Overlay ........................................................ 20
PrivacyMask ................................................... 21
Focus & Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
AudioSettings .................................................. 22
AudioClips .................................................... 23
Live View Config ............................................ 24
PTZ ( Pan Tilt Zoom) ......................................... 27
PresetPositions ................................................. 27
GuardTour ..................................................... 28
Advanced ...................................................... 28
Detectors .................................................. 29
CameraTampering .............................................. 29
MotionDetection ............................................... 29
AudioDetection ................................................ 31
Applications . .............................................. 32
Events .................................................... 33
SettingUpanActionRule ........................................ 34
Recipients ..................................................... 35
Schedules ...................................................... 35
Recurrenc
es ....................................................
36
Recordings ................................................. 37
RecordingList .................................................. 37
ContinuousRecording ............................................ 37
SystemOptions ............................................. 39
Security ....................................................... 39
Date&Time .................................................... 41
Network ....................................................... 42
Storage ....................................................... 46
Ports&Devices ................................................. 47
Maintenance ................................................... 47
Support ....................................................... 48
Advanced ...................................................... 49
ResettoFactoryDefaultSettings ................................... 49
Troubleshooting ............................................ 50
CheckingtheFirmware ........................................... 50
UpgradingtheFirmware .......................................... 50
EmergencyRecoveryProcedure .................................... 50
Symptoms,PossibleCausesandRemedialActions ..................... 51
Technical Specifications ...................................... 55
PerformanceConsiderations ....................................... 57
3
AXIS P3384–VE Network Camera
Hardware Overview
Hardware Overview
7
6
2
1
5
4
3
1
Mounting bracket
2
Unit casing
3
Camera unit
4
Fan output connector
5
Heater. C aution! The heater may be hot.
6
Dome cover
7
Weather shield
2
1
3
4
5
6
7
8
1
Product ID and Serial number (S/N)
2
SD card slot
3
Network connector (PoE)
4
Audio out
5
Networ
k, Status and Power LED indicators
6
Audio in
7
I/O connector
8
Co
ntrol button
4
AXIS P3384–VE Network Camera
Hardware Overview
Connectors
For technical specifications, see page 55.
Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).
NOTICE
The pro duct shall be connected using a shielded network cable (STP). All cables connecting the product to the network switch
shall be shielded (STP) and intended for their sp ecific use. Make sure that the network switch is properly grounded. See
Electromagnetic Compatibility (EM C) for regulatory requirements.
Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker
with a built-in amplifi er. A stereo connector mu st be used for audio out.
SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage.
NOTICE
To prevent corruption of recordings, the SD card should be unmounted before removal. To unmount, go to Setup > System
Options > Storage > SD Card and click Unmount.
Control button - The control button is u sed for:
• ConnectingtoanAXISVideoHostingSystemservice.Seepage 42. To connect, press and hold the button for about
1 second until the Status LED flashes green.
• ConnectingtoAXISInternetDynamicDNSService. Seepage 42. To connect, p ress and hold the button for
about 3 seconds.
• Resetting the product to factory default settings. See page 49.
I/O terminal connector - Use in applications for e.g . motion dete c tion, event triggering, time lapse recording and alarm notifications.
In addition to an auxili ary power and a GND pin, the I/O terminal connector provides the interface to:
• Digital output – For connecting external devices such as relays and LEDs
. Connected devices can be activated by
the VAPIX® Application Programming Interface, output b u ttons on the Live View page or by an Action Rule. The
output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.
• Digital input – An alarm input for connecting devices that can toggle between an open and closed circuit, for
example: PIRs, doo r/window contacts, gla
ss break detectors, etc. W hen a signal is received the state changes and
the input becomes a ctive (shown under System Options > Ports & Devices).
LED Indicators
LED
Color
Indication
Green
Steady for connec
tion to a 100 MBit/s network. Flashes for network activity.
Amber
Steady for connection to a 10 MBit/s network. Flashes for network activity.
Network
Unlit No network connection.
Green Steady g reen for normal operation.
Amber
Steady during startup and when restoring settings.
Status
Red
Slow flash for failed upgrade.
5
AXIS P3384–VE Network Camera
Hardware Overview
Green
Normal operation.
Power
Amber
Flashes green/amber during firmware upgrade.
Note
• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options >
Ports & Devices > LED. See the online help for more information.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash fo r identifying the unit. Go to Setup > System Options > Maintenance .
6
AXIS P3384–VE Network Camera
Accessing the Product
Accessing the Product
To install the Axis product, refer to the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are Internet Explorer with Windows,
Safari with Macintosh and Firefox with other operating systems. See Technical Specifications on page 55.Toviewstreamingvideoin
Internet Exp lore r, allow installation of AXIS Media Control (AMC) when prompted.
Note
• QuickTime
TM
is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software compo nents, the product can be configured to use a Java
applet for viewing Motion JPEG.
Access from a Browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or h ost name of the Axis prod uct in the browser’s Location/Address field. To access the product from a
Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.
If you do n ot know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to
discover and assign an IP address, refer to the Installation Guide.
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
configured; for instructions see Set the Root Password on page 8 .
4. The product’s Live View page appears in your browser.
Note
The controls and layout of the Live View page may have been customized to meet specific installa tion requirements and
user preferences. Consequently, some of the exa m ples and functions featured here may differ from those displayed in
your own Live View page.
7
AXIS P3384–VE Network Camera
Accessing the Product
Access from the Internet
Once connected, the Axis product is accessible o n your local network (LAN). To access the product from the Internet you m ust
configure your network router to allow incoming data traffic to the product. To do this, enable the NA T-trave rsal feature, wh ich
will attempt to automat ically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Ad vanced.
For more information, please see NAT traversal (port mapping) for IPv4 on page 44. See also AXIS Internet Dynamic DNS Service a t
www.axiscam.net For T echnical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup
Set the Root Password
To gain access to the Axis product, you must set the password for the default administrator user root. This is done in the Configure
Root Password dialog, which appears when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS c onnection, which requires an HTTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information.
To set the password via a standard HTTP connection, enter it directly in the first dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Create self-signed certificate.
2. Provide the requested information and click OK.Thecertificate is created and the password can now be set securely. All
traffic to and from the product is encrypted from this point on.
3. Enter a password and then re-enter to confirm the spelling. Click OK. The password has now been confi gured.
Note
• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See Reset to Factory Default
Settings on page 49.
Set Power Line Frequency
Power line frequency is set the first time the Axis product is accessed and can only be changed fro m Plain Config(seepage 49)
or by resetting the product to factory default.
8
AXIS P3384–VE Network Camera
Accessing the Product
Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause
image flickeriftheproductisusedinfluorescent light environments.
When using 50 Hz, the maximum frame rate is limited to 25 fps.
Note
Power line frequency is different in different geographic regions. In the Americas, 60 Hz is usually used; most other parts of
the world use 50 Hz. Local variatio ns may apply, always check with the local authorities.
The Live View Page
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user
preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View
page. The following provides an overview of each available control.
Controls on the Live View Page
Click View size to scale the image down to 800 pixels wide or to full scale. Only available in MJPEG.
Click WDR on to enable WDR in intense backlight conditions; see Wide Dynamic Range on page 18. Click
Lightfinder Mode to enable this mode; see Lightfinder Mode on p age 18.
The Stream Profile drop-d own list allows you to select a customized or pre-programmed stream profile. Stream
profiles are configured under Video & Audio > Stream Profiles.SeeStream Profiles on page 17.
Click Pulse to activate the output for a defined pe riod of time, such as switching on an exte rnal light for 20 seconds .
Click the Active/Inactive buttons to manually start and stop a connected device — e.
g. switch an external light
on and off.
The Manual Trigger button is used to trigger an a ction rule from the Live View page; see . E nable this button
from Live View Config > Action Buttons.
Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your
computer. This button is p rimarily intended for use when the AXIS Media Control viewer toolbar is not available.
Enable this button from Live View Config > Action Buttons.
The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio
clip and click the Play button.
Activate the product’s fan with this button. Enable this button from Live View Config > Action Buttons. The Fan
button is activated automatically. Press this button to activate it manually.
Activate or de-activate IR illumination from Setup > Video & Audio > Camera Settings.Movetheslidertoincrease
or decrease the intensity of the LEDs. Enable this button from Live View Config > Action Buttons.
9
AXIS P3384–VE Network Camera
Accessing the Product
AXIS Media Control viewer toolbar
The AXIS M edia Control viewer toolbar is availa ble in Internet Explorer only. See AXIS Media Control (AMC) on page 12 for more
information. The toolbar displays the follow ing buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the media stream.
The Snapshot button takes a snapshot of the video i mage. The location where the image is saved can be specified
in the AMC Control Panel.
Click the View Full Screen button and the video image w ill fill the entire screen. Press ESC (Escape) on the computer
keyboard to cancel full screen view.
The Record button is u sed to record the current video stream. The location wh ere the recording is saved can be specified
in the AMC Control Panel.
AMC Audio Controls
AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when
audio is enabled.
Speaker button — Click to turn the speakers on or off.
Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode,theMicrophone and Talk
buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission.
Use the slider to control the volume of the speakers and the microphone.
Half-duplex mode
The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured
from the Audio tab in the AMC Control panel:
• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.
• Toggle mod e: Click once to switch between talking and listening.
Simplex – speaker only mode
To send audio, the Talk and Microphone buttons must both be active. Click either button to stop audio
transmission.
PTZ Controls
The Live View page also displays Pan/Tilt/Zoom (PTZ) controls. The administrator can enable/disable controls for specified users under
System Options > Security > Users.
Note
These controls are available if di
gital PTZ is enabled in the selected view area, see View Areas on page 19.
Click the Emulate joystick mode button and click in the image to mo v e the camera view in the direction of the
mouse pointer.
Click the Center mode button and click in the image to center the camera view on that p ositio n. The center mode
button could also be u
sed to zoom in on a specific area. Click in the image and drag to draw a rectangle surrounding
theareatobemagnified. To zoom out, rotate the mouse wheel.
10
AXIS P3384–VE Network Camera
Accessing the Product
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.
User-defined buttons can also appear in the Control panel. See Controls on page 28.
To view a specific view area or preset positio n, select the view area or preset position f rom the
Source list.
Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a position o n the bar to ste er the
camera view to that position.
Zoom bar – Use the arrows to zoom in and o ut, or click on a position on the bar to zoom to that position.
Focus bar – Click on a position on the focus bar to set the focus position. This will disable the product’s autofocus. To
re-enable, use the PTZ control panel which is opened by clicking the Ctrl panel button (see above).
The PTZ controls can be disabled unde r PTZ > Advanced > Controls,seeControls on page 28.
11
AXIS P3384–VE Network Camera
Media Streams
Media Streams
The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will
determine the type you use.
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available
stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.
How to Stream H.264
The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.
Deciding which combination of protocols and methods to use de pend s on your viewing requirements, a nd on the properties of
your network. The available options in AXIS Media Control are:
Unicast RTP
This unicast method (RTP over UDP) is used
for live unicast video, especially when it is
important to always have an up-to-date video
stream, even if some images are dropped.
RTP over RTSP
This unicast method (RTP tunneled over RTSP )
is useful as it is relatively simple to configure
firewallstoallowRTSPtraffic.
RTP over RTSP over HTTP
This unicast method can be used to traverse
firewalls. Firewalls are commonly configured to
allow the HTTP protocol, thus allowing RTP to
be tunneled.
Unicasting is used for video-on-demand
transmission so that there is no video traffic
on the network until a client connects and
requests the stream.
Note that there are a maximum of 20
simultaneous unicast connections.
Multicast RTP
This method (RTP over UDP) should be used for l ive multicast video. The video stream is always
up-to-date, even if some im ages are dropped.
Multicasting provides the most efficient usage of bandwidth w he n there are large numbers of
clients viewing simultaneously. A multicast cannot however, pass a network router unless the
router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers c ount as one unicast viewer in the maximum total of 20
simultaneous connections.
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be chang ed and the options disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed
copies of the client is prohibited. To
purchase additional licenses, contact your Axis reseller.
MJPEG
This format uses standa rd JPEG still images for the video stream. These images are then displayedandupdatedataratesufficient
to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image qualityandaccesstoeveryimage
contained in the stream. The recommended method of accessing Motion JPEG live vid eo from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.
AXIS Media Control (AMC)
AXIS Media Control (AMC) in Internet Explorer in Windows is the re commended method of accessing live video from the Axis product.
12
AXIS P3384–VE Network Camera
Media Streams
TheAMCControlPanelcanbeusedtoconfigure various video and audio settings. Please see the AXIS Media Control User’s
Manual for more information.
The AMC C ontrol Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
• Windows Co ntrol Panel (from the Start menu)
• Alternatively, right-click the video image in Internet Explorer and click Settings.
Alternative Methods of Accessing the Video Stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if supported by the client, Firefox, for example). This option maintains an open HTTP connection
to the brow s er and send s data as a n d when requi red, for as long as required.
• Still JPEG images in a browser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths
can be used:
- Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
TM
. The following paths can be used:
- rtsp://<ip>/axis-media/media.amp
- rtsp://<ip>/axis-media/media.3gp
13
AXIS P3384–VE Network Camera
Media Streams
Note
• <ip>= IP addess
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime adds latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis do es not guarantee
this.
Accessing Audio Streams
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:
• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer
• Windows Media Player supports simplex a udio. The following paths can be used:
- Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
- Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
TM
supports G.711 and AAC audio encoding. The following paths can be used:
- rtsp://<ip>/axis-media/media.amp
- rtsp://<ip>/axis-media/media.3gp
•TheJava applet supports simplex audio with G.711 encoding.
14
AXIS P3384–VE Network Camera
Setting Up the Product
Setting Up the Product
The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in
the top right-hand corner of the Live View page.
• Administrators have unrestricted access to all s ettings.
• Operators have access to all settings except System Options
See also the online help
.
Basic Setup
Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:
1. Users. See page 39.
2. TCP/IP. See page 42.
3. Date & Time. See page 41.
4. Video Stream. See page 16.
5. Focus & Zoom. See page 21.
6. Audio Settings. See page 22.
The Basic Setup menu can be disabled from System Options > Security > Users.
15
AXIS P3384–VE Network Camera
Video and Audio
Video and Audio
The video and audio settings can be used to optimize video and audio quality. You ca n configure the following:
• Video stream settings. See page 16.
•Streamprofiles. See page 17.
• Camera settings. See page 18.
•Viewareas.Seepage 19.
• Overlay image. See page 20.
•Privacymask.Seepage 21.
• Focus and zoom. See page 21.
• Audio settings. See page 2 2.
• Audio clips. See page 23.
Video Stream
You can define the following video stream settings from Video & Audio > Video Stream:
•Image.Seepage 16.
• H.264. See page 17.
•MJPEG.Seepage 17.
Image
The default image settings c an be configured under Video & Audio > Video Stream.SelecttheImage tab.
The following settings are available:
16
AXIS P3384–VE Network Camera
Video and Audio
• Resolution. Select the default resolution.
• Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
• Rotate image. If required, the image can be rotated.
• Mirror. If required, the image can b e mirrored.
• Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be limited.
• Overlay settings.SeeOverlay on page 20.
Click Save to apply the new settings.
H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image wh e reas
P-frames only contain the differences from previous frames.
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on
bandwidth requirements in some cases, but may also have an adve rse affect on imag e quality.
The Axis product supports two H.264 profiles.TheMainprofile provides higher compression than the Baseline profile with the same
video quality, but requires more processing power to decode.
ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image
complexity, using up more bandwidth for increased activity in the ima ge , and less for lower image activity. CBR allows you to set a
fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate would usually need to increase for increased
image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it i s
possible to prioritize either frame rate or image quality. Not setting a priorit
y means that frame rate and image quality are equally
affected. You must save your settings before they can take effect.
The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay
Settings and enter the modifier #b in the field.
MJPEG
Sometimes the ima ge size is large due to low
light or complex scenery. Adjusting the maximum frame size helps to control the
bandwidth and storage used by the Motio n JPEG video stream in these situations. Setting the frame size to the Default setting
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame
size optimizes bandwidth and storag
e usage, but may give poor image quality. To prevent increased bandwidth and storage usage,
the maximum frame size should be set to an optimal value.
Stream Profiles
Astreamprofile is a set of pre-configured stream settings including resolution, compression, frame rate and overlay settings.
Stream profiles can be used:
• When setting up recording using action rules, see Events on page 33.
• When setting up a continuous recording, see Continuous Recording on page 37.
• In the Live View page — select the stream profile from the Stream profile drop-down list.
Four pre-programmed stream profiles are available for quick s et up. Each pre-programmed profile has a desc riptive nam e, indicating
its purpose. If required, the pre-programmed stream profiles can be modified and new customized stream profiles can be created.
To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.
To select a default stream profile for the Live View page, go to Setup > Live View Config.
17
AXIS P3384–VE Network Camera
Video and Audio
Camera Settings
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.
Image Appearance
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation. The value 0 gives a
black and white image.
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
Increasing the Sharpness can increase bandwidth usage. A sharper image m ight increase image noise especially in lo w light
conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
The Contrast change s the relative difference bet ween light and dark. It can be adjusted u sing the s lidebar.
White Balance
White balance is used to make colo rs in the image appear the same regardless of the color temperature of the lig ht source. The Axis
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light
source from the drop -dow n list. For a description of each available setting, see the online he lp
.
The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop-down
list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the
default settings for the Automatic and Automatic outdoor options (in the White balance drop-down list). Select Custom to manually
set a refer ence window for white balance in the view area.
Wide Dynamic Range
Wide dynamic r ange (WDR - Dynamic Capture) can improve the exposure when there is a considerable contrast between light and
dark areas in the image. Enable WDR in intense backlight conditions. Disable WDR in low light conditions for optimal exposure.
Important
Use WDR in combination with automatic exposure control. Other exposure settings could give undesirable results.
Lightfinder Mode
Select the Lightfinder Mode option from the drop-down list from Camera Settings > Wide Dynamic Range. This mode enables
heightened visibility in the product, and better imag
e quality in low light conditions such as in parking lots, city surveillance
and construction sites.
Exposure Settings
Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth
considerations.
Exposure value - Click in the
bar to fine-tune the exposure.
Exposure control - Thes
e settings is used to adapt to the amount of light used. Automatic is the default settings can be used in most
situations. The shutter speed is automati cally set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove
flicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.
Enable Backlight compensation - Enable this option if a bright spo t of light, for example a light bulb, causes other a reas in
the image to
appear too dark.
Exposur
ezones-This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto
setting can be used. For particular requirement, select a predefined area.
18
AXIS P3384–VE Network Camera
Video and Audio
Shutter & Gain
The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available
storage space and bandwidth, it is often necessar y to prioritize e ither low motion blur or low noise. The Axis product allows
using different prioritization in normal light and in low light.
Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s). A slow shutter speed allows
more light to reach the sensor and can help produce a brighter image in low light situations. On the other hand, a slow shutter
speed can cause moving objects to appear blurry.
Set Shutter to
• Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame
rate from being reduced. For example, to get 30 fps, set Max shutter to 1/30.
• Fixed to use a fixed shutter speed.
Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low
light si tuations but will incre ase the amount of image noise.
Set Gain to
• Auto to set the gain automatically. If required, use Max gain to limit the applie d gain.
• Fixed to use a fixed gain.
When Shutter and Gain are both set to Auto, it is possible to set the Priority between low motion blur and low noise manually and to
use a differ ent Priority in Normal Light and in Low Light.
Example
Consider an area where people or vehicles move during the day, but where there should be no movements during night. To be able to,
for example, recognize faces or license plates, m ove the normal light prior ity s lide r toward low motion blur. At nighttime, mo tion
detection is more important than identifica tion. Motion blur is accepta ble and since low light can cause a lot of noise, move
the low light priority slider toward low noise.
Example
If s tora ge space or bandwidth is limited, try using a lower gain. Thi
s will reduce image noise and produce smaller image files.
Iris adjustment
Select Enable automatic iris a djustment to a u tomati cally compensate for changing light conditions. This option is not available
if a fixed iris is used.
Day/Night
The IR cut filter prevents infrared (IR) light fro m reaching the image sensor. In poor lighting conditions, for example at night, or
when using an IR lamp, se
ttheIRcutfilter to Off. This increases light sensitivity and al lows the product to “see” infrared light. The
image is shown in black and white when the IR cut filter is off.
If using automatic Exposure control,settheIRcutfilter to
Auto to automatically switch between On and Off accordingtothe
lighting conditions.
View Areas
A view area is a cropped part of the full view. Each view area is treated as a video source in Live View and has its own video
st
ream and PTZ settings.
To enable view areas, go to Video & Audio > Camera Settings and select Enable View Areas.
When setting up a view area it is recommended that the video strea m resolution is the same size as or smaller t han the view area
size. Setting the video stream resolution larger than the view area si z e implies digitally scaled up video after sensor capture,
requiring more bandwidth without adding image information.
19
AXIS P3384–VE Network Camera
Video and Audio
To add a new view area:
1. Go to Video & Audio > View Areas.
2. Click Add.
3. The new view area appears under Selected view area. Enter a descriptive name in the Name field.
4. Select an Aspect ratio and a Video stream resolution.
5. A new view area covers the whole image. Usethemousetomoveandresizetheviewarea.
6. Select Enable PTZ to enable digital PTZ for this view area.
7. Click Save to save the settings.
To modify a view area, select the view area in the list and modify the settings as required. Click Save.
To remove a view area, select the view area and click Remove .
Note
The PTZ functio n ality is useful during installation of the Axis product. Use a view area to crop out a specificpartofthe
full view.
Overlay
Overlays are used to provide extra information, for example for forensic video analysis or durin g product installation and
configuration. Overlays are superimposed over the v ideo stream.
An overlay text can display the current d ate and time, or a text string. When using a text string, modifiers can be used to display
information such as the current bit rate or the current frame rate. For information ab out available modifiers, see File Naming &
Date/Time Formats in the online help
.
To enable overlays:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to
the A xis product, see Overlay Image.
3. To include date and time, select Include date and Include time.
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &
Date/Time Formats
in the online help
.
5. Select the
text color, the text backg round color and the position of the overlay.
6. Click
Save.
T
o modify the date and time format, go to System Options > Date & Time.SeeDate & Time on page 41.
Overlay Image
An overlay image is a static image superimposed over the video stream. The image, for example company logo, is used to provide
extra info rmation or to mask a part of the image.
Since it is static, the position and size of an overlay image will remain the same regar dless of resolution and digital Pan/Tilt
movements. To set up a d ynamic mask, which will always mask a specified part of the monitored area, see Privacy Mask.
To use an overlay image, the image must first be uploaded to the Axis product:
1. Go to Video & Audio > Overlay Ima ge.
20
AXIS P3384–VE Network Camera
Video and Audio
2. Click Browse andbrowsetothefile.
3. Click Upload.
4. Select the image to use from the Use overlay image list.
5. Click Save.
To display the overlay image:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. Under Overlay Settings,selectInclude overlay image at the coordinates and e nter the X and Y coordinates.
3. Click Save.
For information about supported image formats, see the online help
.
Privacy Mask
A privacy mask is an area of solid color that prohibits us ers from viewing parts of the monitored area. Privacy masks cannot b e
bypassed via the VAPIX® Application Programming Interface (API).
The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and
indicates if they are enabled.
You can add a new mask, re-siz e the mask with the mouse,chooseacolorforthemask,andgivethemaskaname.
For more information, see the online help
Important
Adding many p rivacy masks may affect the product’s performance.
Focus & Zoom
Focus and zoom should only be configured when installing or re insta lling the product. For installation instructions, refer to the
product’s Installation Guide.
To set focus and zoom:
1. Install the camera as described in the Installation Guide.
2. Go to Video & Audio > Focus & Zoom.
3. On the Basic tab, set the zoom level using the slider. The buttons < and > move the zoom position one step in either
direction. The buttons << and >> move the zoom position in multiple steps in either direction.
4. Click Perform auto focus to focus the camera auto matically.
5. If more adjustments are needed, go to the Advanced tab.
Note
• Changing the zoom level moves the fo cus position. Focus should always be adjusted after changing the zoom.
• M ovements in front of the camera should be avoided during automatic focusing.
The Pixel counter shows the number of pixels in an area of the image and can be used to ensure that the size of the image
fulfills certain requirements, for example for face recognition. Use the mouse to move a nd resize the pixel counter, or enter the
number of pixels in the Width and Height fields and click Apply.
On the Advanced tab, focus can be adjusted manually:
21
AXIS P3384–VE Network Camera
Video and Audio
1. Click Open iris to open the iris to its maximum position. This gives the smallest depth of field and provides the best
conditions for focusing.
2. FocusissetintheFocus w indow. Use the mouse to move and resize the focus w indow.
3. Set the zoom level using the slider and click Perform auto focus to focus the camera automatically.
4. Click in the Focus position bar to focus on a desired location. The buttons < and > move the focus position one step in
either direction. The buttons << and >> move the focus position in multiple steps in either direction.
5. When satisfied, click Enable iris to enable the iris.
Audio Settings
The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.
Audio Modes
The Axis product supports the following audio modes:
Full duplex - Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time. There is no
echo cancellation; if feedback loops appear, try moving the microphone or the speaker.
Half-duplex - Audio can be transmitted to a nd from the Axis product but only in one direction at a time. To transmit audio using the
Live View page, use the Talk and Listen buttons, s ee AMC Audio Controls on page 10 .
Simplex — speaker only - Audio is transmitted from a client to the Axis product and can be played by a speaker connected
to the product. To transmit audio using the Live View page, the Talk and Microphone buttons must both be active, see AM C
Audio Controls on page 10.
Simplex — microphone only - Audio captured by the product microphone is transmitted from the Axis product to one or more clients.
To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.
Audio Input
An external microphone or a line source can be connected to the product’s Audio-in connector. Configure the audio input se ttings
under Video & Audio > Audio Settings.
Note
The internal microphone is used
by default; the external microphone is used w hen connected. It is possible to disable the
internal microphone by connecting a plug to the mic input.
Source - Select Microphone for an external microphone or Line for a Line in device, e.g. an audio mixer for multiple microphones or
a microphone with a built-in amplifier.
Microphone power - The Enable microphone power option provides DC power for an external micro phone. Microphone power should
only be used with microphones that have no battery and when using the internal microphone. This setting should not be enabled
when using a dynamic or battery powered microphone. Microphone power will not h arm the microphone; if you are uncertain, try
switching it off and on. To use a professional microphone requiring 48V phantom power, you need an external power supply and a
balanced-unbalanced converter (audio transformer) in betwee n.
Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB, to amplify the
sound. If the sound is too high, choose a lower dB. The Level bar gives a visual representation of the audio signal le v el in dB
relative to the full-scale input level.
• Green — the signal is at a good level.
• Yellow — the signal is becoming distorted.
• Red — the signal is distorted.
22
AXIS P3384–VE Network Camera
Video and Audio
Encoding - Select digital audio encoding format.
• AAC requires a license for both encoding and decoding. AAC is the least complicated a nd most widely used codec.
If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license
is included in the Axis product.
• G711
• G726
Sample rate - The number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but
also requires a greater bandw idth.
Bit rate - Set the required bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit
rate may have latency or delay, but w ill require less bandwidth.
For more information about these settings, please see the online help
.
Audio Output
An external speaker can be connected to the product’s Audio-out connector (a built-in amplifier is required for this). The output can
be connected to another amplifier with speakers. A stereo connector must be used for the audio out.
Configure the audio output settings under Video & Audio > Audio Settings.
Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the
sound is too high, choose a lower dB.
Audio Clips
An audio clip is a sound file that can be played when events occur or directly from the Live Vi ew page. The audio clip must first be
uploaded to the Axis product or recorded by a microphone connected to the produc
t.
To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help
.
To configure the Axis product to play audio clips when an event occurs, a n action r ule must be set up. For more information,
see Events on page 33.
Note
Audio clips cannot be used if the produc
t’s audio functionality is e nabled. The audio functio nality is enabled on the Audio
tab under Video & Audio > Video Stream.
23
AXIS P3384–VE Network Camera
Live View Config
Live View Con fig
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of
theLiveViewpage.
•StreamProfile. See page 17.
• Default Viewer for Browser. See page 24.
• Viewer Settings. See page 25.
• Action Buttons. These are the buttons described in Controls on the Live View Page on page 9 .
•UserDefined Links. See page 25.
• Output Buttons. See page 25.
Default Viewer for Browsers
From Live View Config > Default Viewer select the default method for viewing video i mages in your browser. The product attempts
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and
selects the best available combination.
24
AXIS P3384–VE Network Camera
Live View Config
Browser Viewer Description
AMC
Recommended viewer in Internet Explo rer (H.264/M otion JPEG).
QuickTime
H.264.
Java applet
A slower imaging alternative to AMC (Motion JPEG). Requires o ne of the
following installed o n the client:
• JVM (J2SE) 1.4.2 or higher.
• JRE (J2SE) 5.0 or higher.
Windows Internet Explorer
Still image Displays still images only. Click the Refresh button in your browser to view a
new image.
Server Push
Recommended vi ewer for other brow sers (Motion JPEG).
QuickTime
H.264.
Java applet
A slower imaging alternative to Server Push (Motion JPEG only ).
Other browsers
Still image Displays still images only. Click the Refresh button in your browser to view a
new image.
For more informa tion, ple ase see the online help .
Viewer Settings
To configure options for the viewer, go to Live View Config > Viewer Settings.
•SelectShow viewer toolbar to display the AXIS Media Control (AM C) or the QuickTime viewer toolbar under the video
image in your browser.
• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.
•SelectShow crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick mode.
•SelectUse PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the PTZ
control panel.
•SelectEnable recording button to enable recording from the Live View page. This button is available when using
the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Contro l
(AMC) on page 12.
User Defined L inks
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL
to link to. W hen defining a web link do not remove the 'http://' from the URL address. Custom links can be used to run scripts or
activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the
script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.
Output Buttons
External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page.
To display output buttons in the Live View page:
1. Go to Setup > Live View Config.
2. Under Output Buttons, select the type of control to use:
- Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60
seconds.
25
AXIS P3384–VE Network Camera
PTZ (Pan Tilt Zoom)
PTZ (Pan Tilt Zoom)
The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabl ed in the selected view a re a. For more information on view areas,
see View Areas on page 19.
Preset Positions
A preset position is a predefined view that can b e used to quickly steer the camera to a specific location. Preset positions can
be accessed in several ways:
• By selecting the preset from the Preset positions drop-down list in the Live View Page.
• When setting up action rules. See page 33.
• When setting up Guard Tour. See page 28.
Each view area has its o wn preset positions.
To add a preset position:
1. Go to PTZ > Preset Positions.
2. Use the pan, tilt and zoom controls to steer the camera view to the desired position.
3. Enter a descriptive name in the Current position field.
4. Click Add. The camera’s position is saved as a preset pos ition.
TheentireviewareaistreatedastheHome position which is readily accessible by clicking the Home buttonontheLiveView
page and in the Preset Positions setup window.
The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of
time. Enter the leng t h o f time i n the Return to home after field and click Save.Setthetimetozerotopreventtheproductfrom
automatically returning to the Home pos ition.
To include the preset position name in the overlay text, go to Video & Audio,selectInclude overlay text and enter the mo difier #P in
the field. For more information about modifiers, see File Naming & Date/Time Formats intheonlinehelp
.
27
AXIS P3384–VE Network Camera
PTZ (Pan Tilt Zoom)
Guard Tour
A guard tour displays the video stre am from different preset positions, one-by-one, in a predetermined order or at random and for
configurable time periods. The enabled guard tour will keep running after the user has logged off or closed the browser.
Toaddaguardtour:
1. Go to PTZ>GuardTourand click Add.
2. Enter a descriptive name.
3. Specify the pause length between runs.
4. Select an avai lable prese t position and click Apply.
5. Specify the View Time in seconds or minutes.
6. Specify the View Order or select the Random view order option.
7. Click Save.
To modify or rem ove guard tours, go to PTZ>GuardTour, select the guard tour in the Guard Tour List and click Modify/Remove.
For m ore information see the online help
.
Advanced
Controls
Panel Shortcut Command Buttons can be configured to provide direct access to commands issued via the VA PIX® Application
Programming Interface. The buttons will be displayed in the PTZ control panel, which is available in the Live View pag e through
the Ctrl panel button, see page 10.
28
AXIS P3384–VE Network Camera
Detectors
Detectors
Camera Tampering
Camera Tampering can generate an alarm w hene ver the camera is repositioned, or when the lens is covered, sprayed or severely
defocused. To send an alarm, for examp le an email, an action rule must be set up.
To configure tampering:
1. Go to Detectors > Camera Tampering.
2. Set the Minimum duration, that is, the time that must elapse befo re an alarm is generated. This ca n help prevent false
alarms for known conditions that affect the image.
3. Select Alarm for dark images if an alarm should be gen erated if lights are dimmed or turned off, or if the lens is sprayed,
covered, or rendered severely out of focus.
4. Click Save.
To configure the product to send an alarm when tampering occurs:
1. Go to Events > Action Rules.
2. Click Add to set up a new action rule.
3. Enter a Name for the action rule.
4. Under Condition,selectDetectors from the Trigger list.
5. Select Tampering from the list of detectors.
6. Optionally, select a schedule and set additional conditions.
7. Select the a ction. To send an email, s elect Send Notification a
nd select a Recipient from the list o f define d recipients.
Note
The While the rule is active option under Duration cannot be used with camera tamp ering, since camera tampering does not
have a duration and once it has been triggered it will not automatically return to its untriggered state.
For more information on actions rules, see Events on page 33.
Motion Detection
Motion detection is used to generate an alarm when ever movement starts or stops in the camera view.
Motion detection i s configured by defining up to 10 Include and Exclude windows:
• Include windows —define areas where motion should be detected
• Exclude windows —define areas w ithin an Include window that should b e ignored (areas outside Include windows
are automatically ignored).
For instructions, see Set Up Motion Detection Windows on page 30.
To control the num ber of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See
Motion Detection Parameters on pag e 30.
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.
Possible actions include uploading images and start recording. For more i nformation, see Setting Up an Action Rule on page 34.
29
AXIS P3384–VE Network Camera
Detectors
Note
Using the motion detection feature may decrease the product’s overall performance.
Set Up Motion Detection Windows
To set up a motion detecti o n Include Window , follow these instructions:
1. Go to Detectors > Motion Detection.
2. Select a desired resolution for viewing while setting up Motion Detecti on from the View in list.
3. Select the Configure Included Windows option and click New. Select the new window in the list of windows and enter
adescriptivename.
4. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired
position) of the window.
5. Adjust the Object Size, History and Sensitivity profile sliders (see Motion Detection Parameters for details). Any detected
motion within an active window is indicated by red peaks in the Activity window
.
6. Click Save.
To exclude parts of the include window, select t
he Configure Excluded Windows and position the exclude window within the
include window.
To delete an include or exclude window, s elect the window in the list of windows and click Del.
Motion Detection Parameters
The parameters controlling motion detection are described in the table below:
Parameter
Object Size
History
Sensitivity
Description
Object size relative to window
size.
Object memory length.
Difference in lumi nance
between background and
object.
High level (100%)
Only very large objects trigger
motion detection.
An object that appears in
the win
dow triggers motion
detection for a long time
before it is considered as
no
n-moving.
Ordinary colored objects on
ordinary backgrounds trigger
motion detection.
30
AXIS P3384–VE Network Camera
Detectors
Medium level (50%)
A large difference in luminance
is required to trigger motion
detection.
Low level (0%)
Even very small objects trigger
motion detection.
An object that appears in
the window triggers motion
detection only for a very short
time before it is considered as
non-moving.
Only very bright objects on
a dark background trigger
motion detection.
Recommended values
5–15% 60–90% 75–95%
Default values
15% 90% 90%
Note
• To trigger on small objects or movements, use several small motion detection windows rather than one large window
and s elect a low object size.
• To avoid triggering on small objects, select a high object size.
• If no objects should app ear in the Include Window, select a high history level. This will cause motion detection to
trigger as long as the object is present in the window.
• To only detect flashing light, select a low sensitivity. In other c as es high sensitivity is recommended.
Audio Detection
The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The thresho ld
value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.
1. Go to Detectors > Audio Detection.
2. Set the audio alarm level and click Save.
3. Go to Events > Action Rules and set up an action rule, see Setting Up an Action Rule on page 34.
Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls
below the threshold value, w hich is represented by the bar.
31
AXIS P3384–VE Network Camera
Applications
Applications
Third party applications can be uploaded to and installed on the Axis product. For information about available applications,
downloads, trials and licenses, go to www.axi s.com/a pplica t ions
To upload an a pplication, go to Applications > Overview, click Browse to locate the file and then c lick Upload Package. Click on the
uploaded application’s name to open the menu options Settings, License and About.Forconfiguration instructions, please refer to
the documentation provided with the a pplication.
Most applications need a license to run. To install the license, select the License menu option. If the product is connected
to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to
www.axis.com/applications to acquire a Li cense ke y . You will need a license code and the product’s serial number (found on the label
and under System Options > Support > System Overview) to receive a license key.
Installed Applications l ists instal led applications with information about the version and the vendor, the status of the application
(running or not r unning), and information about the license.
Use the Start and Stop buttons to start and stop the application.
To generate a log file for the application, select the application and click Log.
Note
It is recommended to run one application at a time. Avoid running applications when motion detection is active.
32
AXIS P3384–VE Network Camera
Events
Events
The Axis product can be configured to perform actions when different events occur, for example, start a rec ording when motion is
detected. The set of conditions that defines how and when the action is triggered is called an Action Rule.
Available Action Rul e triggers and conditions include:
• Applications — use installed applications to trigger the rule, see Applications on page 32.
• Detectors
- Audio Detection — trigger the rule when audio is detected, see Audio D etection on page 31.
- Day/Night Mode — trigger the rule when the product switches between day mode (IR cut filter on) and night
mode (IR cut filter off). This can for example be used to control an external infrared (IR) light connected
to an output port.
- Motion Detection — trigger the rule when motion is detected, see Motion Detection on page 29.
- Tampering — trigger the rule when tampering is detected, see Camera Tampering on page 29.
• Hardware
- Fan — trigger the rule if the fan is malfunctioning. Thiscanforexamplebeusedtosendmaintenance
notifications.
- Network — trigger the rule if network connectio n is lost or restored. This can for example be used to start
recording to the SD card.
- Temperature — t rigge r the rule if the temperature falls outside or inside the operating range of the product. This
canforexamplebeusedtosendmaintenancenotifications.
• Input Signal
- Digital Input Port — trigger the rule when an I/O port receives a signal from a connected device, see I/O
Ports on page 47.
- Manual Trigger — trigger the rule using the Manua
l Trigger button in the Live View page, see Controls on
the Live View Page on page 9 . This can for example be used to validate actions during product installation
and configuration.
• PTZ
- Moving — trigger the rule when the cam era view moves due to a PTZ operation. This can for example be used
as an additi onal co
ndition to prevent an action rule triggered by motion detection to record video while the
camera view moves due to a PTZ operation.
- Preset Reached —triggertherulewhenthecamerastopsatapresetposition.Thiscanbeforexamplebeused
with the Send Images action to upload images from the preset position.
•
Storage
- Available — trigger the rule when the storage device is unmounted or removed. This can for example be
used to send maintenance no tifications.
- Full — trigger the rule when the storage device is full. Under normal op eration, the oldest recordings will be
overwritten to prevent the storage device from becoming full.
- Locked —triggertheruleifthestoragedeviceislocked(writeprotected).
• System
33
AXIS P3384–VE Network Camera
Events
- System Initializing — trigger the rule w h e n the product is being starte d. This can for ex amp le be used to send a
notification when the product restarts.
• Time
- Recurrence — trigger the rule periodically, see Recurrences on page 36. This can for example be used to upload
an image every 5 minutes.
- Use Schedule — trigger the rule according to the selected schedu le, see Schedules on page 35.
Available actions include:
• IR light — activate/de-activate IR light.
• Day/Night Vision Mode —setdaymode(IRcutfilter on) or night mode (IR cut filter off).
• Output Port — activate an I/O port to control an external device.
• Play Audio Clip —seeAudio Clips on page 23.
• PTZ Control
- Preset Position — go to a preset position.
- Guard Tour — start a guard tour, see Guard Tour on page 28.
• Record Video — record video to a selected storage.
• Send Images —sendimagestoarecipient.
• Send Notifications —sendanotification message to a recipient.
• Status LED — flash the LED indicator. This can fo r examp le be used to validate triggers such as motion detection during
product installation and configuration.
Setting Up an Action Rule
An action rule defines t he conditions that must be met for the product to perform an action, for example record video or send email
notifications. If multiple conditions are de fined, all m ust be met to trigger the action.
The following example describes how to set up an action rule to record video to a netwo rk share if there is movement in the
camera’s field of view.
Set up motion detection and add a network share:
1. Go to Detectors > Motion Detection and configure a motion detection window, see page 30
2. Go to System Options > Storage and set up the network share, see page 47.
Set up the action rule:
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the m otion detection window to use.
5. Optionally, select a Schedule and Additional conditions,seebelow.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
34
AXIS P3384–VE Network Camera
Events
8. Select Network Share from the Storage drop-down list.
To add additional criteria, select the Additional conditions option and add additional triggers. To prevent an action from being
triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds, during which the trigger
should be ignored before the ac tion rule can be activated again.
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time
and/or Post-trigger time and e nter the number of seconds. W hen W hile the rule is active is enabled and the action is triggered
again during the post-trigger time, the recording time will be extended with another post-trigger time period.
For m ore information, see the online help
.
Recipients
Recipients receive media files and notification message s . The following r ecipi ents are available:
Recipient Use with action
Email
Send Images
Send Notification
FTP
Send Images
HTTP
Send Images
Send Notification
Network Share Send Images
TCP Send Notification
Note
A network share can also b e used as a storage device for recorded video. Go to System Options > Storage to configure a
network share before setting up a continuous recordingoranactionruletorecordvideo. SeeStorage on page 46 for more
information about storage devices.
To add a recipient:
1. Go to Events > Recipients a
nd click Add.
2. Enter a descriptive
name.
3. Select a recip
ient Type.
4. Enter
the information needed for the recipient type.
5
.
C
lick Test to test the connection to the recipient.
6. Click OK.
Schedules
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside
office hours. Use one of the predefined schedules or create a new schedule as described below.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, wee kly, monthly or yearly schedule.
35
AXIS P3384–VE Network Camera
Events
3. Click OK.
To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.
Recurrences
Recurrences are used to trigger Action Rules re peatedly, for example every 5 minutes or e v ery hour.
To set up a recurrence:
1. Go to Events > Recurrences and click Add.
2. Enter a descripti ve name and recurrence pattern.
3. Click OK.
To use the recurrence in a n Action Rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and
then select the recurrence from the second drop-down list.
To modify or remove recurrences, selec t the r ecurrence in the Recurrences List and click Modify or Remove.
36
AXIS P3384–VE Network Camera
Recordings
Recordings
TheAxisproductcanbeconfigured to record video continuously or according to a n action rule:
• To start a continuous recording, see page 37.
• To set up action rules, see pa ge 34 .
• To access recordings, see Recording List on page 37.
•Toconfigure camera controlled storage, see Storage on page 46.
Recording List
Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the
event that triggered the recording.
To play or download a recording, follow these steps:
1. Go to Recordings > List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take
a long time to complete.
3. Select the recording.
4. Click Play to play the recording, or click Download to download the recording.
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file
containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped
with the date and time they were downloaded (that is, not the date the
recordings were made).
Note
To play record ings in Windows Media Player, AXIS Matroska File Splitter must be installed. AXIS Matroska File Splitter
can be downloaded from www.axis.com/techsup/software
For detailed recording and video information, select a recording and click Properties.
To remove a recording, select the recording and click Remove.
Continuous Recording
The Axis product can be configured to continuously save video to a storage device. See Storage on page 46 for more information
about storage devices. To prevent the disk from becoming full, it is recomm ended to configure the dis k to automatically remove
old recordings.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select type of storage device from the Disk lis t.
4. Select a Stream profile to use for continuous recordings.
5. Click Save to save and start the recording.
37
AXIS P3384–VE Network Camera
Recordings
Note
If a new stream profile is selected while a recording is ongoing, the recording w ill be stopped and saved in the recording list
and a new recording with the new stream profile will star t. All previous c ontinuous re cordings will remain in the recording
list until they are removed manually or through automatic remova l of old recordings.
38
AXIS P3384–VE Network Camera
System Options
System Options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means
that anybody may access the Live View page.
The user list displays authorized users and user groups ( acces s levels):
Viewer - Access to the Live V iew page
Operator - Access to the Live View pag e and to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there
are viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be configuredtousethisfunctionality.
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick a ccess to settings that should be
made before using the Axis product.
ONVIF
ONVIF (Open Netw ork Video Interface Forum) is a global interface standard that makes it easie r for end users, integrators, consultants ,
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables intero p erablity between
different vendor products, increased flexibility, red
uced cost and future-proof systems.
By creating a user you automaticall
y e nable ONVIF communication. U se the user name and password with all ONVIF communication
with the product. For more information see www.onvif.org
IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are
allowed or denied acces
s to the Axis product. Select Allow or Deny from the list a nd click Apply to enable IP address filtering.
The administr
ator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.
A self-signed certificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed
certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only
implemented after the installatio n of a signed certificate issued by a Certificate Authority.
To obtain a signe d certificate from an issuing Certificate Authority, click Create Certificate Request. When the signed certificate
is returned, click Install signed certificate to import the certificate. The prop erties of any certificate request currently resident in
the product or installed can be viewed by clicking Properties.
To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.
For more information, see the online help
.
39
AXIS P3384–VE Network Camera
System Options
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is performed by a
third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft
Internet Authentication Service.
In Axis' implementation, the n etw ork device and the authentication server authenticate themselves with the help of digital
certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by an
Certification Authority (CA). You need:
•aCAcertificate to validate the identity of the authentication server
• a CA-signed clie nt certificate and a private key to authenticate the network device.
To allow the network device to access a network protected by IEEE 802.1X:
1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the
client private key.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
4. Check the box to enable IEEE 802.1X and click Save.
Certificates
CA Certificate The CA certificate is used to validate the identity of the authentication server. Enter the path to
the certificate directly, or lo cate the file using the Browse button. Then click U
pload.Toremove
acertificate , click Remove.
Client certificate
Client private key
The client certificate and private key are used to authenticate the network device. They can be
uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client
private key field if uploading one combined file. Fo r each file, e nter the path to the fi le , or locate the
fi
le using the Browse button. Then click Upload.Toremoveafile, click Remove.
Settings
EAPOL version
SelecttheEAPOLversion(1or2)asusedinyournetworkswitch.
EAP identity
Enter the user identity (maximum 16 characters) associated with your certificate.
Private key password
Enter the password (maximum
16 characters) for the private key.
Enable IEEE 802.1X
Check the box to enable the IEEE 802.1X protocol.
Certificates
Certificates are used to authenticate devices on a network. Typical applications include e ncrypted web browsing (HT TPS), network
protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates
can be
used with the Axis product:
S
erver/Client certificates - to authenticate the Axis product
CA certificates - to authenticate peer certificates, for example the certifi cate of an authentication server in case the Axis product is
connected to an IEEE 802.1X protected network.
Note
Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled
CA certificates that have bee n deleted will be reinstalled.
40
AXIS P3384–VE Network Camera
System Options
A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-sig ned certificate offers limited
protection and can be used before a CA-issued certificate has been obtained.
To install a self-signed certificate:
1. Go to System Options > Security > Certificates.
2. Click Create self-signed certificate and provide the r eque ste d information.
To create and install a C A-signed certificate:
1. Create a self-signed certificate as described above.
2. Go to System Options > Security > Certificates.
3. Click Create certificate signing request and provide the requested information.
4. Copy the PEM-formatted request and send to the CA of your choice.
5. When the signed certificate is returned, click Install certificate and upload the certificate.
Server/Client certificate s c an be installed as Certificate from signing request or as Certificate and private key.SelectCertificate
and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.
The Axis product is shipped with s everal preinstalled CA certificates. If required, additional CA certificates can be installed:
1. Go to System Options > Security > Certificates
2. Click Install certificate and upload the certificate.
Audio Support
Select Enable audio support to allow c lie nts to ret rie ve audio st re ams from the Axis product. For information on how to configure
audio settings, see Audio Settings on page 22.
Note
Deselecting this option will disable a udio globall y in the Axis product, for config ured events and profiles with audio as well .
Date & T ime
The Axis product’s date and time s ettings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see
below).
To change the date a nd time settings, select the preferred Time mode under New Server Time:
• Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and
time are set once and will not be updated automatically.
• Synchronize with NTP Server obtains date and time from an NTP server. With this option, date and time settings are
updated continuously. For information on NTP settings, see NTP Configuration on page 43.
If using a host name for the NTP server, a DNS server m ust be configured. See DNS Configuration on pa ge 43.
• Set manually allows you to manually set date and time.
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date a nd time format displayed as a text overlay in the video stream. Use the
predefined formats or see File Naming & Date/Time Formats in the online help
for information on how to create custom date and
time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.
41
AXIS P3384–VE Network Camera
System Options
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version
must always be enabled.
IPv4 Address Configuration
By default, the Axis p roduct is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is
then possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the netwo rk for connected Axis products, or reset
the product to the factory default settings (see page 49) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask a nd default router.
IPv6 Address Con figuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The IP address can be set using ARP and Ping. For instructions, see the product’s Installation Guide.
ARP/Ping is enabled by default. T o disable, uncheck the box under System Options > Network > TCP/IP > Basic.
The ARP/ Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is s et. To reset the
IP address, the product must be restarted to activate ARP/Ping f or an additio
nal two minutes.
Pinging the product is still possible when this service is disabled.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from
any location. For more information and he
lp to find a local AVHS Service Provider go to www.axis.com/hosting
AVHS is enabled by default. The sett
ings are configured under System Options > N etwork > TCP IP > Basic.
One-click enabled - Pre
ss the product’s control button (see Hardware Overview on page 4 ) to connect to an AVHS service over the
Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not
registered within 24 hours from w hen the button is pressed, the product will disconnect from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVH S service over the Internet. Once registered the product will
stay connecte
d to the service. This option can be used when the product is already installed and it is not convenient to use the
one-click installation.
AXIS Internet Dynamic DNS Service
AXIS
Internet Dynamic DNS Service assigns a host n ame for easy acces s to the product. For more information, s ee www.ax isca m .ne t
T
o register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > B asic.Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain nam e currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
42
AXIS P3384–VE Network Camera
System Options
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by
semicolons. The host name is always the firstpartofafullyqualified domain name, for example, myserver is the host name in the
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The seconda ry DNS server is
optional a nd will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP ad dress changes.
For m ore information, see the online help
.
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-supplied IP address at the sam e time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the
default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > A dvanced. In addition to
the default setting, which is 443, any port in the range 1024–65535 can be used.
To enable HTTPS, g o to System Options > Security > HTTPS. For more information, s e e pa ge 39.
43
AXIS P3384–VE Network Camera
System Options
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private netw ork (LAN) is increased
since m ost routers are pre-configured to stop attempts to access the private netw ork (LAN) from the public network (Internet).
Use NAT traversal w h e n the Axis product is loca ted on an intranet (LAN) and you wish to make it available from the other
(WAN) side of a NAT route r. With NAT travers al properly c on figured, all HTTP traffic to an external HTTP port in the NA T router
isforwardedtotheproduct.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the ro uter. The router m ust also support UPnP
TM
.
• The router has many diffe re nt names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband
sharing device” or “Home firewall” but the essential purpose of the device is the same.
Enable/Disable - When enabled, the A xis product attempts to configure port mapping in a NAT router on your network, using UPnP
TM
.
Note that UPnP
TM
must be enabled in the product (see System Options > Network > UPnP).
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is
found, the default router i s selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is
entered here , a port number is automatically selected whe n NAT travers al is enabled.
Note
• A n alterna tive HTTP port can be used or be active even if NAT traversal is disabled . This is use ful if your NAT router does
not support UPnP and you need to manually configure port forwa rding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• W hen the port is selected au tomatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload o f new firmware, user applications, etc. The FTP server can be disabled
under System Options > Network > TCP/IP > Advanced.
Note
This FTP serve r has nothing to do with the product’s ability to transfer images via FTP to othe r locations and servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video streams will not be available if the RTSP se rver is d isabled.
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, an d
notifications, uploads, alarms, etc need to be sent to a destination outside the lo cal networ k (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help
.
44
AXIS P3384–VE Network Camera
System Options
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater ne twork reliability by controlling the amount of bandwidth an application may use.
TheQoSsettingsareconfigured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark the following types of traffic: live video, live audio, event/alarm traffic and management traffic.
Note
Live audio DSCP will be equal to live vide o DSCP if H.264 over RTSP is used.
SMTP (email)
To send email messages from the Axis product via SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This
is done under System Options > Network > SMTP (email).
Enter the host names or IP addresses and port numbers for the primary and secondary mail servers in the fields provided . A From
email address is also required. If the mail server requires a u thentication, check Use authentication to log in to this server and enter
the necessary information.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the
group of devices and management station running SNMP. Community names are used to identify groups.
The Axis product can be configured to s upport SNMP on the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNM P to use.
SNMP v1/v2 provides the lowest level of security. The community name can be specified as a password for read or read/ write
access to all supported SNMP devices. The default password for the Read community is public and the default password for the
Write community is write.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis p roduct to send messages to a management system on important events and status
changes. Check Enable traps and enter the I P address where the trap message should be sent and the Trap community that
should receive the mes sage.
The following traps are available:
•Coldstart
•Warmstart
•Linkup
• Authentication failed
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 39. To enable SNMP v3, check the box and provide the initial user
password.
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to Factory Default Settings on page 49.
45
AXIS P3384–VE Network Camera
System Options
UPnP
TM
The Axis product includes support for UPnP
TM
.UPnP
TM
is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
UPnP
TM
can be disabled under System Options > N etwork > UPnP
TM
.
RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video/audio ports are automatically selected. For multicas t streams,
only certain IP addresses and port numbers should be used.
Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.
Bonjour
The Axis product includes support for Bonjour. Bonjo ur is enabled by default and the prod uct is automatically detected by operating
systems and clients that support this protocol.
Bonjour can be disabled under System Options > Network > Bonjour .
Storage
SD Card
NOTICE
To prevent corruption of recordings, the SD card should always be unmounted befo re it is ejected.
The Axis product supports SD cards with the following fi le systems:
• ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access
data stored on the card from the Windows operating system, a third- party ex
t4 driver or application is required.
• vFAT — most SD cards are pre-formatted with vFAT wh
en purchased.
If required, the SD card can be re-formatted
to the desired file system. To format the SD card:
1. Insert the SD card in the SD card slot.
2. Go to System Options > Storage an
d click SD Card.
3. Click Format and select th
e desired file system.
Note
During formatting any pre vious data stored on the disk will be lost.
Mounting i
s done automatically when the card is inserted or when the product is sta rted. A manual mount is only required if the
card has been unmounted and not ejected and re-inserted.
To unmount the SD card:
1. Go to System Options > Storage and click SD Card.
2. Click Unmount.
3. The card can now be removed.
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.
46
AXIS P3384–VE Network Camera
System Options
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only
available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or w eeks.
To stop writing to the card and protect recording s from being removed, select Lock under Recording Settings.
Network Share
Network share allows you to add network storage such as a N AS (Network Attached Storage) or any server that uses CIFS (Common
Internet File System) a nd use them for storage of recordings.
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field.
5. If required, select The share requires login and enter the user name and password.
6. Click Connect.
To clear all recor dings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
To avoid fi lling the share, it is recommended to remove recordings continuously. Under Recording Settings,selectRemov
e recordings
older than and select the number of days or w eeks.
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.
Ports & Devices
I/O Ports
The Axis product provides one input port and one output port for connection of external devices. For information on h ow to
connect external devices, see Connectors on pag e 5 .
The I/O p orts are configured under System Options > Ports & Devices > I/O Ports. The ports can be given descriptive names and their
Normal states can be con
figured as Open circuit or Grounded circuit.
Port Status
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.
Mai
ntenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current
settings.
Click Restore to reset m ost settings to the factory default values. The following settings are not affected:
• the boot pro tocol (DHCP or static)
• the static IP address
47
AXIS P3384–VE Network Camera
System Options
• the default router
• the subnet mask
•thesystemtime
• the IEEE 802.1X settings
• the focus position
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 49.
To reset the optics to the factory default position, click Calibrate under Optics. This may be necessary in situations where the optics
has lost its calibration during transport or has been exposed to extreme vibrations.
To identify the p roduct or test the Status LED, click Fla sh LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product am ong other products installed in the same location.
For information about firmware upgrade, see Upgrading the Firmware on page 50.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
See a lso Troubleshooting on pa ge 5 0.
System Overview
To g et an overview of the Axis product’s status and settings, go to S
ystem Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. M any of the captions are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Re
ports page generates logs and repor ts useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a v alid Server Report with your query.
System Log - Provides info rmation about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Serv
er Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image > Im age Appearance. T he server report .zip file should
always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media stream s.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
48
AXIS P3384–VE Network Camera
System Options
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info). If required, a different log
level can be used when sending emails.
Advanced
Scripting
Scripting allows experienced users to customize and use thei r own scripts.
NOTICE
Improper use may cause unexp ected behavior and loss of contact with the Axis product.
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problems with customized scripts.
To open the Script Ed itor, go to System Options > Advanced > Scripting. It is recommended to create a backup file before
customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 49.
For more information, see www.axis.com/developer
File Upload
Files, for example we b pages and images, can b e uploaded to the Axis product and used as custom settings. To upload a file, go
to System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the
selected user group (viewer, operator or administrator) for the uploaded file.
Plain Config
Plain C on fig is for advanced users with experience of A xis product configuration. Most parameters can be set and modified from this
page. Help is available fro m the standard help pages.
To open Plain C on fig, go to System Options > Advan c ed > Plain Config.
Reset to Factory Default Settings
This will reset all parameters, including the IP address, to the fac tory default settings :
1. Disconnect power from the product.
2. Press and hold the Control button and reconnect power (see Hardware Overview on page 4 ).
3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber.
4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The
product has been reset to the factory default settings. The default IP address is 192.168.0.90
5. Re-assign the IP address.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
49
AXIS P3384–VE Network Camera
Troubleshooting
Troubleshooting
Checking the Firmware
Firmware is software that determines the f unctionality of network devices. One of your first actions when tro u bleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrading the Firmware
When you upgrade the product with the latest firmware from Axis website, the product receives the latest functionality available.
Always read the upgrade instructions and release notes available with each new release, before upgrading the firmw are.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmw are is available free o f charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the products web pages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the
upgrade has failed.
AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmware is upgraded
(providing the features are available in
the new firmware) although this is not guaranteed b y Axis Communications AB.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To r ecover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
50
AXIS P3384–VE Network Camera
Troubleshooting
ping -s 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command pro m pt as
an administrator):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade
file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for
detailed instructions.
The product is located on a
different s u bnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis p roduct from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product:
•Ifyoureceive:Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a n ew IP address from the network administrator and reinstall the product.
•Ifyoureceive:Request timed out, this means that the IP address is available for
use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with another device on the
same subnet.
The static IP address in the Axis product is used before the D HCP server sets a dynamic address .
This means that if the same default static IP a ddressisalsousedbyanotherdevice,theremay
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.
If the password for root is lost, the product must be r eset to the factory default settings. See
Reset to F
actory Default Settings on page 49.
The IP address has been
changed by DHCP
If the product and the client are on the same network, run AXIS IP Utility to locate the product.
Identify the product using its model or serial numb er.
Move the Axis product to an isolated netwo rk, or to one with no DHCP or BOOTP server. Set the IP
address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). O pen the Setup pages
and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product
now has a fixed IP address that will not change.
Certificate error when using
IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See Date & Time on page 41.
51
AXIS P3384–VE Network Camera
Troubleshooting
The product is accessible locally but not externally
Router configuration To config ure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automa t ically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4 on page 44. The router must sup port UPnP
TM
.
Firewall protection
Check the Internet firewall with your network administrator.
Default routers required
Check if you need to configure the router settings.
Problems with the H.264 format
No H.264 displayed in the
client
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See AX IS Media Control (AMC) on page 12.
In the AM C Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that R TSP is enabled under System Options > Network > TCP/IP > Advanced.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis product
arevalidforyournetwork.
Check with your network administrator to see if there i s a firewall preventing viewing.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of H .264
images
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The la tes t drivers can usually be
downloaded fro m the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.
Lower frame rate than
expected
Reduce the number of a pplications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag ) that video processing is NOT set to Decode only
key fra mes.
Lower the image resolution.
Why do I not get maximum
f
rames per second?
See Performance Considerations on page 57.
Image degeneration
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
to modify the GOV length.
Status and Network indicator LEDs are flashing red rapidly
Hardware failure
Contact your Axis reseller.
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has
been interrupted or the
firmware has otherwise been
damaged
See Emergency Recovery Procedure on page 50.
52
AXIS P3384–VE Network Camera
Troubleshooting
No images displayed on web page
Problems with AXIS Media
Control (Internet Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make su re that AXIS Media Control is installe d on y our computer.
Installation of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet unde r Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
Slow image update Configuring pre-buffers, m otion detection, high-resolution images or high frame rates wil l affe ct
the performance of the Axis product.
Poor performance Poor performance may be caused by heavy network traffi c, multiple users accessing the product,
low performance clients, use of features such as motion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or may b e too large. See Overlay Image
Settings in the online help for more information.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox can sometimes
freeze on a slow computer
Lower the image resolution
Problems uploading files
Limited space There is only limited space a vailable for
the upload of your own files. Dele te e xis ting files to free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on ch
anges in luminance in the image. This means that if there are
sudden changes in the lighting, motion detecti o n may trigger mistakenly. Lower the sensitivity
setting to avoid problems w ith luminance.
53
AXIS P3384–VE Network Camera
Troubleshooting
No audio
Incorrect setup
Check the sound card in the computer. E nsure that mute is not selected and that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mod e instead.
Storage and disk management problems
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
Focus, zoom, a nd fan
Remote focus and zoom do
not work
In subzero temperatures, function in these hardware parts is suspended until the camera is heated
to approximately 0 °C (32 °F)
Fan cannot be a ctivated In subzero temperatures, function in this hardware part is suspended until the camera is heated to
approximately 0 °C (32 °F)
54
AXIS P3384–VE Network Camera
Technical Specifications
Technical Specifications
Function/group
Item
Specifications
Models
AXIS P3384–VE
Image sensor
Progressive scan RGB CMOS 1/3” (effective)
Lens Varifocal, remote focus and zoom, IR corrected, P-Iris control, megapixel resolution 3-9
mm, 84° - 30° view (horizontal angle of view, F1.2
Horizontal angle of view: 84° - 30°
Vertical angle of view: 63° - 22°
Diagonal angle of view: 105° - 37°
Day and Night Automatically removable infra re d-cut filter
Minimum
illumination
Color: 0.5 lux, F1.2 B/W: 0.08 lux, F1.2
Shutter time
1/35500 s to 1/6 s
Pan/Tilt/Zoom
Digital PTZ, preset positions, guard tour
Camera angle
adjustment
Pan 360°, tilt 160°, rotation 340°
Video
compression
H.264 Baseline and Main Profile (MPEG-4 Part 10/AVC)
Motion JPEG
Resolutions
1280 x 960 (approx. 1.3 MP) to 160 x 120
Frame rate H.264 30 fps in all resolutions
Frame rate
Motion JPEG
30 fps in all resolutions
Video streaming
Multiple streams in H.264 and Motion JPEG.
H.264andMotionJPEG:1streaminresolutionandframerateasspecified above. More
streams if identical or limited in frame rate or resolution.
Controllable frame rate and bandwidth
VBR/CBR H.264
Image settings
Compression, color, b rightne ss, sharpness, contrast, white balance, exposure control,
exposure zones, backli
ght compensation, fine tuning of behavior at low l ight, wide
dynamic range - dynamic contrast
Rotation: 0°, 90°, 180°, 270°, including Corridor
Format Text and im
age overlay, privacy mask, mirroring of im age s
WDR: Up to X dB (y-z lux) depending on scene
Video
Users Up to 20 simultaneous users
Unlimited number of users using multicast (H.264)
Audio streaming Two-way
Audio
compression
AAC LC 8 kHz 8 to 32 kbit/s, 16 kHz 12 to 64 kbit/s
G.711 PCM 8 kHz 64 kbit/s
G.726ADPCM8kHz24to32kbit/s
Audio
Audio
input/output
External microphone input or line input, line level output
55
AXIS P3384–VE Network Camera
Technical Specifications
Function/group
Item
Specifications
Security Password protection, IP address filtering, HTTPS encryption*, IEEE 802.1X network access
control*, digest authentication, user access log
Network
Supported
protocols
IPv4/v6, HTTP, HTTPS, SSL /TLS*, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjo ur,
UPnP™, SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, N TP, RTSP, RTP, TCP, UDP, IGMP, RTCP,
ICMP, DHCP, ARP, SOCKS, etc.
*This product includes softw are developed by the Open SSL Project for use in the Open
SSL Tool kit (www.openssl.org)
Application
Programming
Interface
Open API for software integration, including the ONVIF specification available at
www.onvif.org, VAPIX® and AXIS Camera Application Platform from Axis Communications;
specifications available at www.axis.com
Event trigger data in video stream
Quality of Service (QoS) layer 3, DiffServ Model
Embedded Linux operating system
Support for AXIS Video Hosting System (AVHS) with One-Click Camera connection
Intelligent video Video motion detection, active tampering alarm, Audio detection
Support for AXIS Camera Application Platform enabling installation of additional
applications
Events Intelligent video
External input
Event triggers Intelligent video, external input, edge storage events
Event actions
File upload: FTP, HTTP, network share and email; notifi cation: email, H TTP and TCP;
external output activation; pre- and post-alarm video buffering; video and audio
recording to edge storage; PTZ preset; guard tour; play audio clip
Video access from
web brows er
Camera live view
Video recording to file (ASF)
Windows 7, Vista, XP, 2000, 2003 server
DirectX 9c or higher
For other operating systems and browers see www.axis.com/techsup
System
Integration
Installation,
management and
maintenance
AXIS Camera Management tool on CD and web-based configuration
Configuration of backup and restore
Firmware upgrades over HTTP or FTP, firmware available on www.axis.com
Casing
Polycarbonate transparent cover Aluminum inner camera module with e ncapsulated
electronics Casing Color: whit
e NCS S 1002-B
IP66- and NEMA 4X-rated, IK10 impact-resistant aluminum casing with integrated
dehumidifying membrane
Processor,
memory
ARTPEC-4, 256 MB RAM,
128 MB Flash
Battery backed-up real-time clock
Power
Power over Ethernet (PoE) IEEE 802.3af
Class 3; max 12.1 W
Connectors
RJ-45 10BASE-T/100BASE-TX PoE
Terminal block for 1 alarm input a nd 1 output
3.5 mm mic/line in, 3.5 mm line out
IR illumination Highly efficient, long-life IR LED's with adjustable intensity and angle of illumination.
Range of r each up to 20 m in zoomed-in position.
Edge storage
SD/SDHC memory card slot (card not included)
Support for recording to network share (Network Attached Storage or file server)
Operating
conditions
-40°Cto55°C(-40°Fto131°F)
Humidity 10 - 100% RH (condensing)
Approvals
CE: Emission: EN 55022:2006+A1 Class B Immunity: EN 55024, EN 61000-6-1, EN
61000-6-2 Safety: IEC/EN/UL 60950-1
General
56
AXIS P3384–VE Network Camera
Technical Specifications
Function/group
Item
Specifications
FCC:FCC Part 15, Subp art B, Class B demonstrated by compliance with EN 55022 (CISPR
22)
Japan: VCCI-2008, Class B, ITE • C-tick AS/NZS CISPR 22, demonstrated by compliance
with EN 55022 (CISPR 22)
Canada: ICES-003 Canadian ICES-003, Class B digital, demonstrated by compliance
with EN 55022 (CISPR 22)
Korea: Emission: KN22, Immunity: KN24
Australia: AS/NZS CISPR 22
Environmental:IEC IEC/EN/UL 60950-22, IEC 60068-2-30, IEC 60529 IP66, EN 50121-4
and IEC 62236-4, NEMA 250 Type 4X, EN 50121-4, IEC 62236-4
Dimensions
(HxWxD)
117 x 178 x 178 mm (4.6" x 7.0" x 7.0"); 123 x 178 x 178 mm (4.8" x 7.0" x 7.0") with
weather shield
Weight
1.6 kg (3.5 lb.); 1.7 kg (3.7 lb.) with weather shield
Included
accessories
Installation Guide, CD w ith ins tallation tools and recording software, Windows decoder
1-user license, smoked transparent cover, Connector kit
Video
management
software (not
included)
AXIS Camera Companion - Basic surveillance, typical for s m all busine s ses, where video is
recorded to edge storage
AXIS Camera Station - Fully feat ure d s urveillance, typical for medium-sized businesses,
where video is recorded on a system server (not included) For more software application
via partners, see www.axis.com/products/video/software/
Optional
accessories
Optional accessories for indoor models: IP51-rated drop-ceiling m ount Pendant adapter
kit A XIS T91A Brackets kit with transparent or smoked cover, Mounting bracket, Pendant
adapter kit, AXIS T91A Brackets.
Performance Considerations
When settings up your system, it is important to con sider how various settings and situations will affect performance. Some factors
affect the amount of bandwidth (the bit rate) required , others can affect the frame rate, and some affect both. If the load on the
CPU reache s its maximum, this will also affect t he frame rate.
The following factors are among the most important to consider:
• High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
• Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.
• Heavy usage of event settings affect the product’s CPU load. Frame rate affected.
• Heavy network utilization due to poor infrastructure. Bandwidth affected.
• Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.
57
User Manual Ver. M2.2
AXIS P3384–
VE Network Camera Date: July 2012
© Axis Communications AB, 2012
Part No. 47
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