Installation
and Operation
Manual
READ AND KEEP THIS MANUAL FOR REFERENCE
CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION INSPECTION REQUIREMENTS IN THE
AREA.
READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS WOOD INSERT. FAILURE TO FOLLOW THESE
INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE, BODILY INJURY OR EVEN DEATH.
US Environmental Protection
Agency phase II certified
2020 cord wood insert.
Safety tested according to
ULC S628, UL 1482 and
UL 737 by an accredited
laboratory.
Printed in Canada
46112A
2023-01-20
ARCHWAY 2300
INSERT
(Model SF00613)
Page 3
The following pages provide
general advice on wood
heating, detailed instructions
for safe and effective
installation, and guidance
on how to get the best
performance from this insert.
It is highly recommended
that this wood burning hearth
product be installed and
serviced by professionals who
are certified by NFI (National
Fireplace Institute®) or CSIA
(Chimney Safety Institude
of America) in the United
States or in Canada by WETT
(Wood Energy Technology
Transfer) or in Quebec
by APC (Association des
Professionnels du Chauffage).
Contact local building or fire
officials about restrictions
and installation inspection
requirements in the area.
A building permit might be
required for the installation of
this insert and the chimney
that it is connected to. It
is also recommended to
inform your home insurance
company.
Please read this entire manual
before installing and using this
insert.
A primary alternative heat
source should be available in
the home. This heating unit
may serve as a supplementary
heat source. The manufacturer
cannot be responsible for
additional heating costs
associated with the use of an
alternative heat source.
THANK YOU FOR CHOOSING
THIS WOOD INSERT.
If this insert is not
installed properly,
combustible materials
near it may overheat
and catch fire.
To reduce the
risk of fire, follow
the installation
instructions in this
manual.
Page 4
TABLE OF CONTENTS
PART A - OPERATION AND MAINTENANCE .......................................................................... 7
1. Safety Information ............................................................................................................... 7
2. General Information ............................................................................................................ 8
2.1 Performances ................................................................................................................8
2.2 Specifications ................................................................................................................9
2.3 Dimensions ................................................................................................................10
2.5 Materials .....................................................................................................................13
2.6 Zone Heating...............................................................................................................13
2.7 Emissions and Efficiency ..............................................................................................14
3. Fuel .................................................................................................................................... 14
3.1 Tree Species ...............................................................................................................15
3.2 Log Length .................................................................................................................15
3.3 Piece Size ...................................................................................................................15
3.4 Compressed Wood Logs ..............................................................................................15
3.5 Drying Time ................................................................................................................. 16
4. Operating the Insert .......................................................................................................... 17
4.1 Blower ........................................................................................................................17
4.2 Fire Screen .................................................................................................................18
5. Burning Wood Efficiently .................................................................................................. 18
5.1 First Use .....................................................................................................................18
5.2 Lighting Fires ............................................................................................................... 18
5.3 Combustion Cycles ...................................................................................................... 19
5.4 Rekindling a Fire ..........................................................................................................20
5.5 Removing Ashes .......................................................................................................... 21
5.6 Air Intake Control ........................................................................................................21
5.7 Fire Types ...................................................................................................................21
6. Maintenance ...................................................................................................................... 23
6.1 Cleaning and Painting ..................................................................................................23
6.2 Refractory Material and Baffle ........................................................................................23
6.3 Glass Door ..................................................................................................................24
6.4 Door ........................................................................................................................... 25
6.5 Exhaust System ........................................................................................................... 26
PART B - INSTALLATION ........................................................................................................ 28
7. Masonry Fireplace Requirements .................................................................................... 28
7.1 Fireplace and Chimney Condition ..................................................................................28
7.2 Chimney Caps .............................................................................................................28
7.3 Adjacent Combustibles.................................................................................................28
7.4 Opening Size ..............................................................................................................28
7.5 Masonry Fireplace Throat Damper .................................................................................28
8. Safety Information and Standards ................................................................................... 29
Page 5
8.1 Regulations Covering Insert Installation ........................................................................... 29
8.2 Certification Label ........................................................................................................29
9. Clearances to Combustible Material ................................................................................ 30
9.1 Installation of a Combustible Mantel Shelf ....................................................................... 30
9.2 Floor Protection ...........................................................................................................30
9.3 Minimum Masonry Opening and Clearances to Combustibles ...........................................34
10. The Venting System .......................................................................................................... 35
10.1 General .....................................................................................................................35
10.2 Block-off Plate ............................................................................................................. 35
10.3 Suitable Chimneys .......................................................................................................35
10.4 Chimney Liner Installation .............................................................................................36
10.5 Liner Connection .........................................................................................................36
10.6 Minimum Chimney Height .............................................................................................38
10.7 Chimney Location ........................................................................................................38
10.8 Supply of Combustion Air .............................................................................................39
Appendix 1: Blower Installation ............................................................................................ 40
Appendix 2: Door Overlay Installation .................................................................................. 41
Appendix 3: Optional Fresh Air Intake Installation .............................................................. 42
Appendix 4: Faceplate Installation ....................................................................................... 43
Appendix 5: Optional Fire Screen Installation ...................................................................... 45
Appendix 6: Air Tubes and Baffle Installation ...................................................................... 46
Appendix 7: Removal Instructions ........................................................................................ 48
Appendix 8: Log retainers installation .................................................................................. 49
Appendix 9: Exploded Diagram and Parts List .................................................................... 50
EMPIRE Limited Lifetime Warranty ...................................................................................... 53
Dealer:
Installer:
Phone Number:
Serial Number:
Page 6
CERTIFICATION PLATE
Page 7
PART A - OPERATION AND MAINTENANCE
1. Safety Information
• This insert has been tested for use with an open door in conjunction with a fire screen, sold
separately. The door may be opened, or fire screen removed only during lighting procedures or
reloading. Always close the door or put back on the fire screen after ignition. Do not leave the insert
unattended when the door is opened with or without a fire screen.
• WARNING : OPERATE ONLY WITH THE DOOR FULLY CLOSED OR FULLY OPEN WITH THE
FIRE SCREEN IN PLACE. IF THE DOOR IS LEFT PARTLY OPEN, GAS AND FLAME MAY BE
DRAWN OUT OF THE OPENING, CREATING RISKS FROM BOTH FIRE AND SMOKE.
• HOT WHILE IN OPERATION, KEEP CHILDREN, CLOTHING AND FURNITURE AWAY.
CONTACT MAY CAUSE SKIN BURNS. GLOVES MAY BE NEEDED FOR INSERT OPERATION.
• Using an insert with cracked or broken components, such as glass, firebricks or baffle may produce
an unsafe condition and may damage the insert.
• Open the air control fully before opening the loading door.
• NEVER USE GASOLINE, LANTERN FUEL (NAPHTHA), FUEL OIL, MOTOR OIL, KEROSENE,
CHARCOAL LIGHTER FLUID, OR SIMILAR LIQUIDS OR AEROSOLS TO START A FIRE IN
THIS INSERT. KEEP ALL SUCH LIQUIDS OR AEROSOLS WELL AWAY FROM THE INSERT
WHILE IT IS IN USE.
• Do not store fuel within heater minimum installation clearances.
• Burn only seasoned natural firewood.
• This wood heater needs periodic inspection and repair for proper operation. It is against federal
regulations to operate this wood heater in a manner inconsistent with operating instructions in this
manual.
• This appliance should always be maintained and operated in accordance with these instructions.
• Do not elevate the fire by means of grates, andirons or other means.
• A smoke detector, a carbon monoxide detector and a fire extinguisher should be installed in the
house. The location of the fire extinguisher should be known by all family members.
• Do not use makeshift materials or make any compromises when installing this insert.
This product can expose you to chemicals including carbon monoxide, which is
known to the State of California to cause cancer, birth defects or other reproductive
harm. For more information go to
www.P65warnings.ca.gov/
Page 8
2. General Information
2.1 Performances
Values are as measured per test method, except for the recommended heating area, firebox volume,
maximum burn time and maximum heat output.
Models Archway 2300
Combustion technology Non-catalytic
Fuel Type Dry Cordwood
Recommended heating area (sq. ft.
.
)
1
500 to 2,100 ft
2
(47 to 195 m
2
)
Overall firebox volume
2
2.4 ft
3
(0.068 m
3
)
EPA loading volume 1.95 ft
3
(0.055 m
3
)
Maximum burn time
1
8 hours
Maximum heat output (dry cordwood)
3
75,000 BTU/h (22 kW)
Overall heat output rate (min. to max.)
2 4
14,200 BTU/h to 44,500 BTU/h
(4.16 kW to 13.04 kW)
Average overall efficiency
3
Dry cordwood
72 % (HHV)
5
77 % (LHV)
6
Optimum overall efficiency
7
79 %
Optimum heat transfer efficiency
8
76 %
Average particulate emissions rate
9
2.3 g/h (EPA / CSA B415.1-10)
10
Average CO
11
69 g/h
1
Recommended heating area and maximum burn time may vary subject to location in home, chimney draft,heat loss factors, climate, fuel type
and other variables. The recommended heated area for a given appliance is dened by the manufacturer as its capacity to maintain a minimum
acceptable temperature in the designated area in case of a power failure.
2
The overall rebox calculation is an approximation and is not intended to be used for loading. This volume includes a buffer zone to allow an easier
fuel insertion, prevent ash spillage and allow the air wash to work properly.
3
The maximum heat output (dry cordwood) is based on a loading density varying between 15 lb/ft
3
and 20 lb/ft
3
. Other performances are based on
a fuel load prescribed by the standard. The specied loading density varies between 7 lb/ft³ and 12 lb/ft
3
. The moisture content is between 19%
and 25%.
4
As measured per CSA B415.1-10 stack loss method.
5
Higher Heating Value of the fuel.
6
Lower Heating Value of the fuel.
7
Optimum overall efciency at a specic burn rate (LHV).
8
The optimum heat transfer efciency is for the low burn rate and represents the appliance's ability to convert the energy contained in the wood logs
into energy transferred to the room in the form of heat and does not take into account the chemical losses during combustion.
9
This appliance is ofcially tested and certied by an independent agency.
10
Tested and certied in compliance with CFR 40 part 60, subpart AAA, section 60.534(a)(1(ii) and ASTM E3053-17. Based on ALT-125 sent by EPA on
February 28th, 2018.
11
Carbon monoxide.
Page 9
2.2 Specifications
Recommended log length 16 in (406 mm) east-west
Maximum log length
12
20 in (508 mm) east-west
Flue outlet diameter 6 in (150 mm)
Recommended connector pipe diameter 6 in (150 mm)
Type of chimney ULC S635, CAN/ULC-S640, UL 1777
Minimum chimney height 12 feet
Baffle material C-Cast
Approved for alcove installation Not applicable
Approved for mobile home installation
13
No
Type of door Simple, glass with cast iron frame
Type of glass Ceramic glass
Blower Included (up to 144 CFM)
Particulate emission standard
14
EPA / CSA B415.1-10
USA Standard (Safety) UL 1482, UL 737
Canada Standard (Safety) ULC-S628
12
North-south: ends of the logs visible, East-west: sides of the logs visible.
13
Mobile homes (Canada) or manufactured homes (USA): The US Department of Housing and Urban Development describes “manufactured homes”
better known as “mobile homes” as follows; buildings built on xed wheels and those transported on temporary wheels/axles and set on a permanent
foundation. In Canada, a mobile home is a dwelling for which the manufacture and assembly of each component is completed or substantially
completed prior to being moved to a site for installation on a foundation and connection to service facilities and which conforms to the CAN/CSA-
Z240 MH standard.
14
Tested and certied in compliance with CFR 40 part 60, subpart AAA, section 60.534(a)(1(ii) and ASTM E3053-17. Based on ALT-125 sent by EPA on
February 28th, 2018.
Page 10
2.3 Dimensions
28 1/2"
725mm
26 7/8"
684mm
13 1/2"
342mm
Ø
6"
150m
m
6 3/4"
172mm
18 3/8"
467mm
MAX
2 3/4"
70mm
MIN
Figure 1: Top View Figure 2: Side View - Minimum Insert Projection
25 1/2"
648mm
10 1/2"
267mm
16 3/4"
426mm
21 1/4"
539mm
16 1/4"
413mm
MIN
4 7/8"
125mm
MAX
10"
254mm
21 1/8"
537mm
27 1/8"
688mm
22 3/8"
567mm
22 7/8"
580mm
Figure 3: Front View Figure 4: Side View - Maximum Insert Projection
Page 11
9"
227mm
17 1/2"
444mm
Figure 5: Door Opening
21"
533mm
16 3/4"
425mm
11 7/8"
302mm
5/16"
8mm
3/16"
5mm
14 1/2"
370mm
Figure 6: Front View - Combustion Chamber Figure 7: Side View - Combustion Chamber
Page 12
2.4 EPA Certification Loading
For EPA Certification testing, wood logs were 16 ± 1 inches long and the specie used was hard
maple.
2.4.1 Air Control
The air control is located underneath the ash shelf.
To open the air control, pull the air control handle
completely (High). This will increase the burn rate.
To close the air control, push the air control handle
completely (Low). This will decrease the burn rate.
2.4.2 High burn rate
Open the air control completely. Place height small
pieces (2" x 2") of wood in the firebox crossing them
at the greatest possible angle. Criss cross 10 to 16
kindling wood pieces on the small pieces of wood in
three layers at the greatest possible angle. Tie knot
with five sheets of paper and place them on top of the
kindling wood. Light up the paper and let the door ajar
at 90° until all the kindling wood is on fire and the first
row of small pieces of wood is on fire too. Close the door. When there is no more fire in the
front of the firebox and there are only faint flames on the wood in the back of the firebox, break
ashes, level the coal bed and put five logs in the firebox. Put 3 pieces on the coal bed, without
air space between them. Leave one inch of air space between the rear firebrick and the first
piece. The two other pieces should be added on top of the first 3, in an East-West configuration.
Let the door ajar to leave a space of one inch on the door handle’s side for 1 minute maximum
and then close the door.
2.4.3 Medium and low burn rate
On a two inches thick coal bed that is still red, place three logs in an East-West orientation.
There should be air space between each log and between the logs and the bricks. The two other
pieces should be added on top of the first three, slightly angled of 20°. Let the door ajar at 90°
for approximately 5 min. Then, close the door with the primary air control open. Leave to burn
with the primary air control open for approximately 10 more minutes and then close the primary
air control completely for the low burn rate and halfway for the medium burn rate. For better
results, close the air control gradually from the closing of the door to the complete closing of
the air control.
Page 13
2.5 Materials
The SBI team is committed to protecting the environment, so they do everything they can to use
only materials in their products that will have no lasting negative impact on the environment.
The body of this insert, which is most of its weight, is carbon steel. Should it ever become
necessary many years in the future, almost the entire insert can be recycled into new products,
thus eliminating the need to mine new materials.
The paint coating on the insert is very thin. Its VOC content (Volatile Organic Compounds) is
very low. VOCs can be responsible for smog, so all the paint used during the manufacturing
process meets the latest air quality requirements regarding VOC reduction or elimination.
The air tubes are stainless steel, which can also be recycled.
The baffle is made of C-Cast compressed with a binder to form a rigid board. C-Cast can
withstand temperatures above 2,000°F. It is not considered hazardous waste. Disposal at a
waste management center is recommended.
The firebrick is mainly composed of silicon dioxide, also known as silica, a product processed
from a mined mineral. It is most commonly found in nature in the form of sand and clay. Disposal
at a waste management center is recommended.
The door and glass gaskets are fibreglass which is spun from melted sand. Black gaskets
have been dipped into a solvent-free solution. Disposal at a waste management center is
recommended.
The door glass is a 5/32" (4 mm) thick ceramic material that contains no toxic chemicals. It
is made of natural raw materials such as sand and quartz that are combined in such a way to
form a high temperature glass. Ceramic glass cannot be recycled in the same way as normal
glass, so it should not be disposed of with the regular household products. Disposal at a waste
management center is recommended.
2.6 Zone Heating
This insert is a space heater, which means it is intended to heat the area it is installed in, as well
as spaces that connect to that area, although to a lower temperature. This is called zone heating
and it is an increasingly popular way to heat homes or spaces within homes.
Zone heating can be used to supplement another heating system by heating a particular space
within a home, such as a basement, a family room or an addition that lacks another heat source.
Houses of moderate size and relatively new construction can be heated with a properly sized
and located wood insert. Whole house zone heating works best when the insert is in the part of
the house where the family spends most of its time. This is normally the main living area where
the kitchen, dining and living rooms are located.
Locating the insert in this area will give the maximum benefit of the heat it produces and will
achieve the highest possible heating efficiency and comfort. The space where the most time is
spent will be warmest, while bedrooms and basement (if there is one) will stay cooler. In this
way, less wood is burned than with other forms of heating.
Page 14
Although the insert may be able to heat the main living areas of the house to an adequate
temperature, it is strongly recommended to also have a conventional oil, gas or electric heating
system to provide backup heating.
The success of zone heating will depend on several factors, including the correct sizing and
location of the insert, the size, layout and age of the home and the climate zone. Three-season
vacation homes can usually be heated with smaller inserts than houses that are heated all winter.
2.7 Emissions and Efficiency
The low smoke emissions produced by the special features inside this insert firebox means
that the household will release up to 90% less smoke into the outside environment than if an
older conventional insert was used. But there is more to the emission control technologies than
protecting the environment.
The smoke released from wood when it is heated contains about half of the energy content of
the fuel. By burning the wood completely, this insert releases all the heat energy from the wood
instead of wasting it as smoke up the chimney. Also, the features inside the firebox allow control
of the air supply meaning controlling the heat output, while maintaining clean and efficient
flaming combustion, which boosts the efficient delivery of heat to the home.
The emission control and advanced combustion features of this insert can only work properly
if the fuel used is in the correct moisture content range of 15% to 20%. Refer to the following
section for suggestions on preparing fuelwood and judging its moisture.
3. Fuel
Good firewood has been cut to the correct length for the insert, split to a range of sizes and
stacked in an open area until its moisture content is down to 15% to 20%.
DO NOT BURN:
• COAL;
• GARBAGE;
• LAWN CLIPPINGS OR YARD WASTE;
• MATERIALS CONTAINING RUBBER,
INCLUDING TIRES;
• MATERIALS CONTAINING PLASTIC;
• WASTE PETROLEUM PRODUCTS,
PAINTS OR PAINT THINNERS, OR
ASPHALT PRODUCTS;
• MATERIALS CONTAINING ASBESTOS;
• CONSTRUCTION OR DEMOLITION
DEBRIS;
• RAILROAD TIES OR PRESSURE-
TREATED WOOD;
• MANURE OR ANIMAL REMAINS;
• SALT WATER DRIFTWOOD OR OTHER
PREVIOUSLY SALT WATER SATURATED
MATERIALS;
• UNSEASONED WOOD; OR
• PAPER PRODUCTS, CARDBOARD,
PLYWOOD, OR PARTICLE BOARD.
THE PROHIBITION AGAINST BURNING
THESE MATERIALS DOES NOT
PROHIBIT THE USE OF FIRE STARTERS
MADE FROM PAPER, CARDBOARD,
SAW DUST, WAX AND SIMILAR
SUBSTANCES FOR THE PURPOSE OF
STARTING A FIRE IN AN AFFECTED
WOOD HEATER.
BURNING THESE MATERIALS MAY RESULT IN THE RELEASE OF TOXIC FUMES
OR RENDER THE HEATER INEFFECTIVE AND CAUSE SMOKE.
Page 15
3.1 Tree Species
The tree species the firewood is produced from is less important than its moisture content. The
main difference in firewood from various tree species is the density of the wood. Hardwoods are
denser than softwoods.
Homeowners with access to both hardwood and softwood use both types for different purposes.
Softer woods make good fuel for mild weather in spring and fall because they light quickly and
produce less heat. Softwoods are not as dense as hardwoods so a given volume of wood
contains less energy. Using softwoods avoids overheating the house, which can be a common
problem with wood heating in moderate weather. Harder woods are best for colder winter
weather when more heat and longer burn cycles are desirable.
Note that hardwood trees like oak, maple, ash and beech are slower growing and longer lived
than softer woods like poplar and birch. That makes hardwood trees more valuable. The advice
that only hardwoods are good to burn is outdated. Old, leaky cast iron inserts wouldn’t hold a
fire overnight unless they were fed large pieces of hardwood. That is no longer true.
3.2 Log Length
Logs should be cut at least 1" (25 mm) shorter than the firebox so they fit in
easily. Pieces that are even slightly too long makes loading the insert very
difficult. The most common standard length of firewood is 16" (400 mm).
3.3 Piece Size
Firewood dries more quickly when it is split. Large unsplit rounds can take years to dry enough
to burn. Even when dried, unsplit logs are difficult to ignite because they don’t have the sharp
edges where the flames first catch.
Wood should be split to a range of sizes, from about 3» to 6» (75 mm to 150 mm) in cross
section. Having a range of sizes makes starting and rekindling fires much easier.
3.4 Compressed Wood Logs
Compressed wood logs made of 100% compressed sawdust can be
burned with caution in the number of these logs burned at once. Do
not burn compressed logs made of wax impregnated sawdust or logs
with any chemical additives. Follow the manufacturer’s instructions
and warnings.
Page 16
3.5 Drying Time
Firewood that is not dry enough to burn is the cause of most complaints about wood inserts.
Continually burning green or unseasoned wood produces more creosote and involves lack of
heat and dirty glass door.
Firewood with a moisture content between 15% and 20% will allow the insert to produce its
highest possible efficiency.
Here are some facts to consider in estimating drying time:
− Firewood bought from a dealer is rarely
dry enough to burn, so it is advisable
to buy the wood in spring and dry it
yourself;
− Drying happens faster in dry weather
than in a damp climate;
− Drying happens faster in warm summer
weather than in winter weather;
− Small pieces dry more quickly than
large pieces;
− Split pieces dry more quickly than
unsplit rounds;
− Softwoods like pine, spruce, poplar, and aspen take less time to dry than hardwoods. they can be
dry enough to burn after being stacked to air dry only for the summer months;
− Hardwoods like oak, maple and ash can take one, or even two years to dry fully, especially if the
pieces are big;
− Firewood dries more quickly when stacked outside in a location exposed to sun and wind; it takes
much longer to dry when stacked in a wood shed;
Use these guidelines to find out if the firewood is dry enough to burn:
− Cracks form at the ends of logs as they dry;
− The wood turns from white or cream colored to grey or yellow;
− Two pieces of wood struck together sounds hollow;
− Dry wood is much lighter in weight than wet wood,
− The face of a fresh cut feels warm and dry;
− The moisture content read by a moisture meter is between
15% to 20%.
Page 17
4. Operating the Insert
Before using the insert, the following steps should be completed :
• Install the air control handle (A) with the set screw (B) as shown below:
• Install the blower (see
«Appendix 1: Blower Installation»);
• Install the door overlay (see «Appendix 2: Door Overlay Installation»);
• Install the faceplate (See «Appendix 4: Faceplate Installation»).
The following step is optional :
• Install the fresh air intake (See «Appendix 3: Optional Fresh Air Intake Installation»).
4.1 Blower
A blower is already installed on this insert. It is located
underneath the ash lip, in front of the insert. Its function
is to increase airflow through the heat exchanger and
improve hot air circulation in the room. When used
regularly, the blower can provide a small increase in
efficiency, up to 2%. However, the use of a blower
should not be used as a way to gain more output from
an insert that is undersized for the space it is intended
to heat.
Figure 8: Blower location
This wood heater has a manufacturer-set minimum low burn rate that
must not be altered. It is against federal regulations to alter this setting or
otherwise operate this wood heater in a manner inconsistent with operating
instructions in this manual.
A
B
Ensure the blower cord is not in contact
with any surface of the insert to prevent
electrical shock or fire damage. Do not
run cord beneath the insert.
Page 18
The blower has a variable speed control that can be adjusted
in three different positions; either from high (HI) to low (LO) or
closed (OFF).
Allow the insert to reach operating temperature (approximately one
hour) before turning on the blower, since increased airflow from
the blower will remove heat and affect the start up combustion
efficiency.
The insert is also equipped with a heat sensor who works with the blower. When the blower is
on (position between LO and HI), the thermodisc will start the blower automatically when the
insert is hot enough and it will stop it when the insert has cooled down. Therefore, the variable
speed control can be left at the desired setting.
4.2 Fire Screen
In the United States or in provinces with a particulate emission limit (eg US EPA), the
use of wood stoves with open door with and fire screen is prohibited.
This stove has been tested for use with an open door in conjunction with a fire screen, sold
separately. Make sure the fire screen is properly secured on the stove to avoid any risk of fire.
When the fire screen is in use, it is important not to leave the stove unattended to respond
promptly in the event of smoke spillage into the room. Potential causes of smoke spillage are
described in Section
«10. The Venting System» of this manual. See «Appendix 5: Optional Fire
Screen Installation»
for installation instructions.
5. Burning Wood Efficiently
5.1 First Use
Two things happen when burning the first few fires; the paint cures and the internal components are
conditioned. As the paint cures, some of the chemicals vaporize. The vapors are not poisonous,
but they smell bad. Fresh paint fumes can also trigger false alarms in smoke detectors. When
lighting the heater for the first few times, it may be wise to open doors and windows to ventilate
the house.
Burn two or three small fires to begin the curing and conditioning process. Then build bigger
and hotter fires until there is no longer paint smell from the insert. As hotter and hotter fires are
burned, more of the painted surfaces reach the curing temperature of the paint. The smell of
curing paint does not disappear until one or two very hot fires have been burned.
5.2 Lighting Fires
Each person heating with wood develops its own favorite way to light fires. Regardless of the
method chosen, the goal should be to have a hot fire burning, quickly. A fire that ignites fast
produces less smoke and deposits less creosote in the chimney.
Never use gasoline, gasoline-type lantern fuel (naphtha), fuel oil, motor oil,
kerosene, charcoal lighter fluid, or similar liquids or aerosols to start or
‘freshen up’ a fire in this wood insert. Keep all such liquids well away from
the insert while it is in use.
OFF
HI
LO
Page 19
Here are three popular and effective ways to ignite wood fires.
5.2.1 Conventional Method
The conventional method to build a wood fire is to crumple 5 to 10
sheets of newspaper and place them in the firebox and hold them in
place with ten pieces of kindling wood. The kindling should be placed
on and behind the newspaper. Then add two or three small pieces
of firewood. Open the air intake control completely and ignite the
newspaper. Leave the door slightly ajar.
Once the fire has ignited, the door can be closed with the air control still
fully open. When the kindling is almost completely burned, standard
firewood pieces can be added.
Do not leave the insert unattended when the door is slightly open.
Always close and latch the door after the fire ignites.
5.2.2 The Top Down Method
This method is the opposite of the conventional method and only works properly if well-seasoned
wood is used. Place three or four small, split, dry logs in the firebox. Arrange the kindling wood
on the logs in two layers at right angles and place a dozen finely split kindling on the second
row.
It is possible to use ragged paper but it may not hold in place since it tends to roll while it is
burning. The best is to wrap a sheet on itself, grab the ends of the roll and make a knot. Use
four or five sheets of paper tied together and put them on top and around the kindling. Open the
air intake control completely, ignite the paper and close the door.
The top down fire method has two advantages over the traditional method: first, the fire does
not collapse on itself, and it is not necessary to add wood gradually since the combustion
chamber is full before the fire is lit.
5.2.3 Two Parallel Logs Method
Two spit logs are placed in the firebox with a few sheets of twisted newspapers in between the
logs. Fine kindling is added across the two logs and some larger kindling across those, log cabin
style. Newspaper is lit.
5.2.4 Using Fire Starters
Commercial fire starters can be used instead of a newspaper. Some of these starters are made
of sawdust and wax and others are made of specialized flammable solid chemicals. Always
follow the package directions when using. Gel starters can also be used, but only to light a fire,
in a cold combustion chamber without hot embers inside.
5.3 Combustion Cycles
Wood heating with a space heater is very different than other forms of heating. There will be
temperature variations in different parts of the house and there will be temperature variations
throughout day and night. This is normal, and for experienced wood burners these are advantages
of zone heating wood burning.
Page 20
Wood heaters don’t have a steady heat output. It is normal for the temperature to rise after
a new load of wood is ignited and for its temperature to gradually decrease throughout the
burning cycle. This increasing and decreasing temperature can be matched with the household
routines. For example, the temperature in the area can be cooler when the household is active,
and it can be warmer when it is inactive.
Wood burns best in cycles. A cycle starts when a new load of wood is ignited by hot coals and
ends when that load has been consumed down to a bed of charcoal about the same size as it
was when the wood was loaded.
Trying to produce a steady heat output by placing a single log on the fire at regular intervals
is not recommended. Always place at least three, and preferably more pieces on the fire at a
time so that the heat radiated from one piece helps to ignite the pieces next to it. Each load of
wood should provide several hours of heating. The size of each load may vary depending on the
amount of heat required.
Burning in cycles means the loading door does not need to be opened while the wood is flaming.
This is an advantage since it is preventing smoke leaking from the heater when the door is
opened as a full fire is burning. This is especially true if the chimney is on the outside wall of the
house.
5.4 Rekindling a Fire
When the temperature of the room is lower and all that remains is embers, it is time to reload.
Remove excess ash from the front of the firebox and bring the ashes forward. Place a new load
of wood on, and at the back of the embers. Open the air control completely and close the door.
Raking the coals is useful for two reasons. First, it brings them near where most of the combustion
air enters the firebox. This will ignite the new load quickly. Secondly, the charcoal will not be
smothered by the new load of wood. When the embers are simply spread inside the combustion
chamber, the new load smoulder for a long time before igniting.
Close the air control only when the firebox is full of bright turbulent flames, the wood is charred,
and its edges are glowing.
The heater should not be left unattended during ignition and the fire should not burn at full
intensity for more than a few minutes.
When lighting a new load, the appliance produces a heat surge. This heat surge is pleasant when
the room temperature is cool but can be unpleasant when the room is already warm. Therefore,
it is best to let each load of wood burn completely so that the room cools down before putting
a load of wood back on.
If the door must be opened while the fire is flaming, fully open air control for a few
minutes then open the door slowly.
Page 21
5.5 Removing Ashes
Ash should be removed from the firebox every two to three days of full time heating. Ash should
not accumulate excessively in the firebox since it will affect the proper operation of the appliance.
The best time to remove ash is in the morning, after an overnight fire when the insert is relatively
cold, but there is still a little chimney draft to draw the ash dust into the insert and prevent going
out into the room.
Ashes almost always contain live embers that can stay hot for days and which release carbon
monoxide gas. Ashes should be placed in a tightly covered metal container. The container
must be placed on a non-combustible floor or on the ground well away from all combustible
materials. If the ashes are disposed of by burial in soil or otherwise locally dispersed, they
should be kept in a closed metal container until they are completely cooled. No other waste
should be placed in this container.
5.6 Air Intake Control
Once the firewood, firebox and chimney are hot, air intake can be reduced to achieve a steady
burn.
As the air intake is reduced, the burn rate decreases. This has the
effect of distributing the thermal energy of the fuel over a longer
period of time. In addition, the flow rate of exhaust through the
appliance and flue pipe slows down, which increases the duration
of the energy transfer of the exhaust gases. As the air intake is
reduced, the flame slows down.
If the flames diminish to the point of disappearing, the air intake has
been reduced too early in the combustion cycle or the wood used is
too wet. If the wood is dry and the air control is used properly, the
flames should decrease, but remain bright and stable.
On the other hand, too much air can make the fire uncontrollable,
creating very high temperatures in the unit as well as in the chimney
and seriously damaging them. A reddish glow on the unit and on the
chimney components indicates overheating. Excessive temperatures
can cause a chimney fire.
5.7 Fire Types
Using the air intake control is not the only way to match the insert heat output to the desired
temperature in the house. A house will need far less heating in October than in January to
maintain a comfortable temperature. Filling the firebox full in fall weather will overheat the space.
Otherwise, the combustion rate will have to be reduced to a minimum and the fire will be smoky
and inefficient.
NEVER STORE ASHES INDOORS OR IN A NON-METALLIC CONTAINER
OR ON A WOODEN DECK.
CENDRES
ASHES
Page 22
Here are some suggestions for building fires suitable for different heating needs.
5.7.1 Flash Fire
To build a small fire that will produce a low heat output, use small pieces of firewood and load
them crisscross in the firebox. The pieces should only be 3" (76 mm) to 4" (102 mm) in diameter.
After raking the coals, lay two pieces parallel to each other diagonally in the firebox and lay two
more across them in the other direction. Open the air control fully and only reduce the air after
the wood is fully flaming.
This kind of fire is good for mild weather and should provide enough heat for up to four hours.
Small fires like this are a good time to use softer wood species and avoid overheating the house.
5.7.2 Low and Long Output Fires
For a fire that will last up to eight hours but will not produce intense heat, use soft wood and
place the logs compactly in the firebox. Before reducing the air intake, the load will have to burn
at full heat for long enough for charring the surface of the logs. The flame must be bright before
letting the fire burn by itself.
5.7.3 High Output Fires
When heating needs are high during cold weather, the fire should burn steadily and brightly. This
is the time to use larger pieces of hardwood. Place the biggest pieces at the back of the firebox
and place the rest of the pieces compactly. A densely built fire like this will produce the longest
combustion this insert is capable of. Special attention must be paid when building fires like this
since if the air intake is reduced too quickly, the fire could smoulder. The wood must be flaming
brightly before leaving the fire to burn.
5.7.4 Maximum Burn Cycle Times
The burn cycle time is the period between loading wood on a coal bed and the consumption of
that wood back to a coal bed of the same size. The flaming phase of the fire lasts for roughly
the first half of the burn cycle and the second half is the coal bed phase during which there is
little or no flame. The burning time expected from this insert, including both phases, will vary
depending on a number of things, such as:
− firebox size,
− the amount of wood loaded,
− the species of wood,
− the wood moisture content,
− the size of the space to be heated,
− the climate zone where the house is, and
− the time of the year.
The table below gives an approximate maximum burn cycle times, based on firebox volume.
Table 1 : Approximate Maximum Burn Cycle Time
FIREBOX VOLUME MAXIMUM BURN CYCLE TIME
<1.5 cubic feet 3 to 5 hours
1.5 c.f. to 2.0 c.f 5 to 6 hours
2.0 c.f. to 2.5 c.f. 6 to 8 hours
2.5 c.f. to 3.0 c.f. 8 to 9 hours
>3.0 c.f. 9 to 10 hours
Page 23
A longer burning time is not necessarily an indication of efficient insert operation. It is preferable
to build a smaller fire that will provide three or four hours of heating than to fully load the firebox
for a much longer burn. Shorter burn cycles make it easier to match the heat output of the insert
to the heat demand of the space.
5.7.5 Logs Orientation
In a relatively square firebox, the wood can be loaded north-south (ends of the logs visible) or
east-west (sides of the logs visible).
North-south loads allow more wood to be loaded at the same time. On the other hand, they
break into smaller pieces faster. North-south loading is good for high output, long lasting fires
for cold weather.
East-west loads allow a limited amount of wood since too many logs could cause them to fall
on the glass. East-west loads, placed in a compact way, take a long time before breaking down.
They are excellent for low-intensity, long-lasting fires in relatively mild weather.
5.7.6 Carbon Monoxide
When there is no more flame in the firebox and there are still some unburned logs, check outside
if there is smoke coming out of the chimney. If this is the case, it means that the fire is out of
air to burn properly.
In this situation, the level of CO increases and it is important to react. Open the door slightly
and move the logs with a poker. Create a passage for the air below by making a trench with the
ember bed. Add small pieces of wood to restart the combustion.
6. Maintenance
This heater will give many years of reliable service if used and maintained properly. Internal
components of the firebox such as firebricks or refractory panels, baffle and air tubes will
wear over time. Defective parts should always be replaced with original parts see
«Appendix 1:
Blower Installation»
.
To avoid premature deterioration, follow the lighting and reloading procedures in section «5.
Burning Wood Efficiently»
and also avoid letting the heater run with the air intake fully open for
entire burn cycles.
6.1 Cleaning and Painting
Painted and plated surfaces can be wiped down with a soft, damp cloth. If the paint is scratched
or damaged, it is possible to repaint the insert with a heat-resistant paint. Do not clean or
paint the insert when it is hot. Before painting, the surface should be sanded lightly with
sandpaper and then wiped off to remove dust. Apply two thin layers of paint.
6.2 Refractory Material and Baffle
Inspect the firebricks or the refractory panels and the baffle for damage periodically and replace
anything that is cracked or broken.
Operation of the heater with a cracked or missing baffle may cause unsafe temperatures
and hazardous conditions and will void the warranty.
Page 24
6.3 Glass Door
6.3.1 Cleaning
Under normal conditions, the door glass should stay relatively clear. If the firewood is dry
enough and the operating instructions in this manual are followed, a whitish, dusty deposit will
form on the inner surface of the glass after a week or so of use. This is normal and can be easily
removed when the heater is cold by wiping with a damp cloth or paper towel and then drying.
When the insert runs at a low combustion rate, light brown stains may form, especially in the
lower corners of the glass. This indicates that the fire has been smoky and some of the smoke
has condensed on the glass. It also indicates incomplete combustion of the wood, which also
means more smoke emissions and faster formation of creosote in the chimney.
The deposits that form on the glass are the best indication of the fuel quality and success in
properly using the insert. These stains can be cleaned with a special wood insert glass cleaner.
Do not use abrasive products to clean the glass.
The goal should be having a clear glass with no brown stains. If brown stains appear regularly
on the glass, something about the fuel or the operating procedure needs to be changed. When
brown streaks are coming from the edge of the glass, it is time to replace the gasket around the
glass. Always replace the gasket with a genuine one.
6.3.2 Replacement
The glass used is a ceramic glass, 5/32" (4 mm) thick, 16 ¾" x 10 ½" (426 mm x 267 mm),
tested to reach temperatures up to 1400º F. If the glass breaks, it must be replaced with one
having the same specification. Tempered glass or ordinary glass will not withstand the
high temperatures of this unit.
To remove or replace the glass (D):
1. Remove the door from its hinges and lay it on a soft,
flat surface.
2. Remove the screws (A), the glass retainers (B), and
the metal frames (C).
3. Remove the glass (D). If it is damaged install a new
one in place. The replacement glass must have a
gasket all around (see procedure below).
4. Reinstall the glass, being careful to centre the glass
in the door and not to over-tightening the retaining
screw.
The two main causes of broken door glass are uneven placement in the door and over-
tightening the retaining screws.
Do not clean the glass when the insert is hot.
Do not abuse the glass door by striking or slamming shut.
Do not use the insert if the glass is broken.
E
D
C
2x
A
8x
B
8x
Page 25
6.3.3 Gasket
The glass gasket is flat, adhesive-backed, woven fibreglass. The gasket must be centred on the
edge of the glass.
1. Follow the steps of the previous section to remove the glass.
2. Remove the old gasket and clean the glass thoroughly.
3. Peel back a section of the paper covering the adhesive and place the
gasket on a table with the adhesive side up.
4. Stick the end of the gasket to the middle of one edge, then press the
edge of the glass down onto the gasket, taking care that it is perfectly
centred on the gasket.
5. Peel off more of the backing and rotate the glass. The gasket must not be
stretched during installation.
6. Cut the gasket to the required length. Pinch the gasket onto the glass in
a U-shape, all around the glass.
6.4 Door
In order for the insert to burn at its best efficiency, the door must
provide a perfect seal with the firebox. Therefore, the gasket
should be inspected periodically to check for a good seal. The
tightness of the door seal can be verified by closing and latching
the door on a strip of paper. The test must be performed all
around the door. If the paper slips out easily anywhere, either
adjust the door or replace the gasket.
6.4.1 Adjustment
The gasket seal may be improved with a simple latch mechanism adjustment:
1. Remove the split pin by pulling and turning it using pliers.
2. Turn the handle one counterclockwise turn to increase pressure.
3. Reinstall the split pin with a small hammer.
Figure 9: Removing the split pin Figure 10: Installing the split pin
Page 26
6.4.2 Gasket
It is important to replace the gasket with another having the same diameter and density to
maintain a good seal.
1. Remove the door and place it face-down on something soft
like a cushion of rags or a piece of carpet.
2. Remove the old gasket from the door. Use a screwdriver to
scrape the old gasket adhesive from the door gasket groove.
3. Apply a bead of approximately 3/16» (5 mm) of high
temperature silicone in the door gasket groove. Starting from
the middle, hinges side, press the gasket into the groove.
The gasket must not be stretched during installation.
4. Leave about ½» long of the gasket when cutting and press
the end into the groove. Tuck any loose fibers under the
gasket and into the silicone.
5. Close the door. Do not use the insert for 24 hours.
6.5 Exhaust System
Wood smoke can condense inside the chimney, forming a inflammable deposit called creosote.
If creosote builds up in the system, it can ignite when a hot fire is burned in the insert. A very
hot fire can progress to the top of the chimney. Severe chimney fires can damage even the best
chimneys. Smouldering, smoky fires can quickly cause a thick layer of creosote to form. When
the insert is operated properly, the exhaust from the chimney is mostly clear and creosote builds
up more slowly.
«Creosote - Formation and Need to Removal
When wood is burned slowly, it produces tar and other organic vapors, which combine with
expelled moisture to form creosote. The creosote vapors condense in the relatively cooler
chimney flue of a slow-burning fire. As a result, creosote residue accumulates on the flue
lining. When ignited this creosote makes an extremely hot fire.
The chimney connector and chimney should be inspected at least once every two months
during the heating season to determine if a creosote buildup has occurred. If creosote has
accumulated (⅛» [3mm] or more it should be removed to reduce the risk of a chimney fire»
6.5.1 Cleaning frequency
It is not possible to predict how much or how quickly creosote will form in the chimney. It is
important, therefore, to check the build-up in the chimney monthly until the rate of creosote
formation is determined. Even if creosote forms slowly in the system, the chimney should be
cleaned and inspected at least once each year.
Establish a routine for the fuel, wood burner and firing technique. Check daily for creosote
build-up until experience shows how often you need to clean to be safe. Be aware that the
hotter the fire, the less creosote is deposited and weekly cleaning may be necessary in mild
weather even though monthly cleaning may be enough in the coldest months. Contact your local
municipal or provincial fire authority for information on how to handle a chimney fire. Have a
clearly understood plan to handle a chimney fire.
Page 27
6.5.2 Sweeping the Chimney
Chimney sweeping can be a difficult and dangerous job.
People with no chimney sweeping experience will often
prefer to hire a professional chimney sweep to inspect
and clean the system for the first time. After seeing the
cleaning process, some will choose to do it themselves.
The chimney should be checked regularly for creosote
build-up. Inspection and cleaning of the chimney can be
facilitated by removing the baffle. See
«Appendix 6: Air
Tubes and Baffle Installation»
for more details.
6.5.3 Chimney Fire
Regular chimney maintenance and inspection can prevent chimney fires. If you have a chimney
fire, follow these steps:
1. Close the insert door and the air intake control;
2. Alert the occupants of the house of the possible danger;
3. If you require assistance, alert the fire department;
4. If possible, use a dry chemical fire extinguisher, baking soda or sand to control the fire. Do not
use water as it may cause a dangerous steam explosion;
Do not use the appliance again until the insert and its chimney have been inspected by
a qualified chimney sweep or a fire department inspector.
Page 28
PART B - INSTALLATION
7. Masonry Fireplace Requirements
The masonry fireplace must meet the minimum requirements found in the building code
enforced locally, or the equivalent, for a safe installation. Contact the local building inspector for
requirements in the area. An inspection of the fireplace should include the following:
7.1 Fireplace and Chimney Condition
The masonry fireplace and chimney should be inspected prior to installation, to confirm that they
are free from cracks, loose mortar, creosote deposits, blockage, or other signs of deterioration.
If evidence of deterioration is noted, the fireplace or chimney should be upgraded and cleaned
prior to installation.
Masonry or steel, including the damper plate, may be removed from the smoke shelf and
adjacent damper frame if necessary to accommodate the insert’s chimney liner, provided that
their removal will not weaken the structure of the fireplace and chimney, and will not reduce
protection for combustible materials to less than what is required by the building code.
Removal of any parts, which render the fireplace unfit for use with solid fuel, requires the
fireplace to be permanently labelled by the installer as being no longer suitable for solid fuel, until
the removed parts are replaced and the fireplace is restored to its original certified condition.
Also, any air vents, grilles, or louvers that allow air circulation around the fireplace must not be
removed or blocked.
7.2 Chimney Caps
Mesh type chimney caps must have provision for regular cleaning, or the mesh should be
removed to eliminate the potential of plugging.
7.3 Adjacent Combustibles
The fireplace should be inspected to make sure that there is adequate clearance to combustibles,
both exposed combustibles to the top, side, and front as well as concealed combustibles, in
the chimney and mantle area. The local inspector should have information on whether older
fireplaces are of adequate construction.
7.4 Opening Size
Refer to section
«9.3 Minimum Masonry Opening and Clearances to Combustibles» for suitable
size fireplace openings.
7.5 Masonry Fireplace Throat Damper
If the fireplace draft control system is to remain in the masonry fireplace, it must be locked
open for easy access to the chimney liner or removed entirely. If it is removed from the masonry
hearth, the notice plate 27009 must be installed in a visible place, inside the masonry hearth.
The plate can be found in the owner’s manual kit.
Page 29
8. Safety Information and Standards
• The information given on the certification label affixed to the appliance always overrides the
information published, in any other media (owner’s manual, catalogues, flyers, magazines and web
sites).
• Mixing of appliance components from different sources or modifying components may result in
hazardous conditions. Where any such changes are planned, Empire Comfort System should be
contacted in advance.
• Any modification of the appliance that has not been approved in writing by the testing authority
violates CSA B365 (Canada), and ANSI NFPA 211 (USA).
• Connect this insert only to a listed stainless steel chimney liner for use with solid fuel.
• If required, a supply of combustion air shall be provided to the room.
• CAUTION: DO NOT CONNECT TO OR USE IN CONJUNCTION WITH ANY AIR DISTRIBUTION
DUCTWORK UNLESS SPECIFICALLY APPROVED FOR SUCH INSTALLATION.
• CAUTION: DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER
APPLIANCE.
• The insert and its stainless steel chimney liner are to be installed only within a lined masonry
chimney and masonry fireplace conforming to building codes for use with solid fuel. Do not remove
bricks or mortar from the existing fireplace when installing the insert.
• To be installed as a freestanding room heater with the clearances in the manufacturer’s installation
instructions. It is strictly forbidden to install this room heater in any factory-built fireplace.
8.1 Regulations Covering Insert Installation
When installed and operated as described in these instructions, this wood insert is suitable for
use in residential installations but is not intended for installation in a bedroom.
In Canada, the CSA B365 Installation Code for Solid Fuel Burning Appliances and Equipment
and the CSA C22.1 Canadian National Electrical Code are to be followed in the absence of local
code requirements. In the USA, the ANSI NFPA 211 Standard for Chimneys, Fireplaces, Vents
and Solid Fuel-Burning Appliances and the ANSI NFPA 70 National Electrical Code are to be
followed in the absence of local code requirements.
This insert must be installed with a continuous chimney liner of 6" diameter extending from the
insert to the top of the chimney. The chimney liner must conform to the Class 3 requirements
of CAN/ULC-S635, Standard for Lining Systems for Existing Masonry or Factory-built Chimneys
and Vents, or CAN/ULC-S640, Standard for Lining Systems for New Masonry Chimneys or
UL 1777,Standard for Safety for Chimney Liners.
The insert is not approved for use with a so-called “positive flue connection” to the clay tile
of a masonry chimney.
8.2 Certification Label
Since the information given on the certification label attached to the appliance always overrides
the information published in any other media, it is important to refer to it to have a safe and
compliant installation. The model and the serial number can also be found on the label.
The certification label is located underneath the insert, behind the blower. It is recommended
Page 30
to note the insert serial number on page 5 of this manual. It will be needed to identify the
version of the appliance in the event replacement parts or technical assistance is required.
9. Clearances to Combustible Material
When the insert is installed so that its surfaces are at or beyond the minimum clearances
specified, combustible surfaces will not overheat under normal and even abnormal operating
conditions.
NO PART OF THE INSERT MAY BE LOCATED CLOSER TO THE COMBUSTIBLE THAN THE
MINIMUM CLEARANCE FIGURES GIVEN.
9.1 Installation of a Combustible Mantel Shelf
It is possible to install a combustible shelf with a maximum depth of 12" (305 mm) at a height of
at least 27" (686 mm) above the insert. At a height of more than 27" (686 mm), the shelf must
still have a maximum depth of 12" (305 mm).
Table 2 : Mantel Shelf Clearances
MAXIMUM MANTEL
SHELF DIMENSION (X)
MANTEL SHELF
CLEARANCES (I)
12" (305mm) max. 27" (686 mm) min.
X
I
Figure 11: Shelf Clearances
9.2 Floor Protection
It is necessary to have a floor protection made of non-combustible materials that meets the
measurements specified in the «Table 3 : Floor Protection» below.
Page 31
Table 3 : Floor Protection
FLOOR PROTECTION
Canada USA
B
15
18" (457 mm)
16" (406 mm)
1
M 8" (203 mm) N/A
N N/A 8" (203 mm)
N
M
B
DOOR
Figure 12: Floor Protection
To determine the need to add floor protection (D) beyond the hearth extension (A), the following
calculation must be done using the data in «Table 4 : Data for Floor Protection Calculation» of
this section: D = B - G, where G=A-C.
HEARTH SLAB:
NON-COMBUSTIBLE MATERIAL
FLOOR PROTECTOR:
NON-COMBUSTIBLE MATERIAL
B
C
D
E
F
A
G
HEARTH SLAB:
NON-COMBUSTIBLE MATERIAL
FLOOR PROTECTOR:
NON-COMBUSTIBLE MATERIAL
B
C
D
E
F
A
G
Figure 13: Additional Floor Protection - Raised Installation Figure 14: Additional Floor Protection - Not Raised Installation
Table 4 : Data for Floor Protection Calculation
A B C D E Air Jacket
Maximum
Extended
Dimension
of the hearth
extension
See section
9.2.1 and
9.2.2
4 ⅞"
(102 mm)
G = (A-C)
D=B- G
9 ½"
(181 mm)
Flush with
fireplace
facing
Minimum
Extended
Dimension
of the hearth
extension
See section
9.2.1 and
9.2.2
2 ¾"
(70 mm)
G = (A-C)
D=B- G
11 ⅞"
(216 mm)
Back from
fireplace
facing 2 ⅝"
If the value (D) is negative or zero, additional floor protection in front of the unit is not needed
15
From door opening. The depth of the hearth extension in front of the insert is included in the calculation of the oor protector’s dimensions. The
masonry hearth should be at least 5" (127 mm) higher than the combustible oor in front of it and a oor protection must extend at least 16" (406
mm USA) and at least 18" (457 mm Canada) without an R value. If the hearth elevation is lower than 5" (127 mm), the non-combustible (B) oor
protector in front of the insert should have an R value equal or greater than 1.00 and shall extend 23" (584 mm) in front of the unit.
Page 32
because the masonry fireplace hearth extension is long enough. If the value (D) is positive, an
additional floor protection in front of the hearth extension at least equivalent to the result (D)
must be added.
9.2.1 Installation Raised of 5" (127 mm) and Less
If non-combustible material floor protection needs to be added in front of and level with the
hearth extension of the masonry fireplace (F = 5" [127 mm) or less), an R-value equal to or
greater than 1.00 is required and should extend at least 23" (584 mm) in front of the unit (B).
Refer to
«Figure 14: Additional Floor Protection - Not Raised Installation»
9.2.2 Installation Raised of More Than 5" (127 mm)
If the extension of the masonry hearth is raised at least 5" (127mm) from the floor protection, a non-
combustible material, without an R-value, must extend at least 16" (406 mm in USA) or 18" (457 mm
in Canada) in front of the unit (B). Refer to
«Figure 13: Additional Floor Protection - Raised Installation».
9.2.3 R Value
There are two ways to calculate the R-value of the floor protection. First, by adding the R-values of
materials used, or by the conversion if the K factor and thickness of the floor protection are given.
To calculate the total R value from R values of the materials used, simply add the R-values of materials.
If the result is equal to or greater than the R-value requirements, the combination is acceptable.
R-values of some selected materials are shown below :
Table 5 : Thermal Characteristics of Common Floor Protection Materials*
MATERIAL
CONDUCTIVITY (K)
PER INCH
RESISTANCE (R) PER INCH
THICKNESS
Micore® 160 0.39 2.54
Micore® 300 0.49 2.06
Durock® 1.92 0.52
Hardibacker® 1.95 0.51
Hardibacker® 500 2.3 0.44
Wonderboard® 3.23 0.31
Cement mortar 5.00 0.2
Common brick 5.00 0.2
Face brick 9.00 0.11
Marble 14.3 – 20.00 0.07 – 0.05
Ceramic tile 12.5 0.008
Concrete 1.050 0.950
Mineral wool insulation 0.320 3.120
Limestone 6.5 0.153
Ceramic board (Fibremax) 0.450 2.2
Horizontal still air (⅛"thick)
0.135 0.920**
Example:
*Information as reported by manufacturers and other resources
** Horizontal still air can’t be «stack» to accumulate R-values; each layer must be separated with another non-combustible material.
Page 33
Required floor protection R of 1.00. Proposed materials: four inches of brick and one inch of
Durock® board.
Four inches of brick (R = 4 x 0,2 = 0,8) plus 1 inch of Durock® (R = 1 x 0.52 = 0.52).
0.8 + 0.52 = 1.32.
This R value is larger than the required 1.00 and is therefore acceptable.
In the case of a known K and thickness of alternative materials to be used in combination,
convert all K values to R by dividing the thickness of each material by its K value. Add R values
of the proposed materials as shown in the previous example.
Example:
K value = 0.75
Thickness = 1
R value = Thickness/K = 1/0.75 = 1.33
Page 34
9.3 Minimum Masonry Opening and Clearances to Combustibles
COMBUSTIBLE MANTEL SHELF
COMBUSTIBLE
TOP SURROUND
COMBUSTIBLE
SIDE SURROUND
ADJACENT SIDE WALL
FLOOR PROTECTION
J
I
H
Q
G
F
K
L
O
P
Figure 15: Masonry Opening and Clearances
MINIMUM CLEARANCES
F 16" (406 mm)
G 9" (229 mm)
H 27" (686 mm)
I 27" (686 mm)
Q 84" (213 cm)
MAXIMUM THICKNESS
O 5" (127 mm)
P 12" (305 mm)
MINIMUM MASONRY OPENING
J 24" (610 mm)
K
16
29 ½" (750 mm)
L 19" (483 mm)
16
If a fresh air intake is required, it is recommended to add at least 4" to the width of the minimum opening of the hearth.
Page 35
10. The Venting System
10.1 General
The venting system, made of the chimney and the liner inside the chimney, acts as the engine
that drives the wood heating system. Even the best insert will not function safely and efficiently
as intended if it is not connected to a suitable chimney and liner system.
The heat in the flue gases that pass from the insert into the chimney is not waste heat. This heat
is what the chimney uses to make the draft that draws in combustion air, keeps smoke inside
the insert and safely vents exhaust to outside. The heat in the flue gas can be seen as the fuel
the chimney uses to create draft.
10.2 Block-off Plate
To reduce the possibility of a cold air back draft from the masonry chimney into the room, the
installation of a sheet metal block-off plate (A) is recommended. When fabricating the block-off
plate, cut the pipe hole slightly larger than the liner diameter and pass the liner through the hole.
Install the block-off plate and secure it with masonry nails. Seal the joints between the plate and
the chimney with high temperature silicone and use stove cement to seal between the pipe and
the plate.
In Canada, the CSA B365 Standard permits «Roxul» type wool to be stuffed around the liner as
it passes through the throat area as an alternative to a sheet metal block-off plate. However, this
method is less efficient than using a plate.
A
Figure 16: Block-off Plate Figure 17: Block-off Plate
10.3 Suitable Chimneys
This wood insert will provide optimum efficiency and performance when connected to a 6"
(150 mm) diameter chimney liner. The connection to a chimney having a diameter of at least 5"
(130 mm, Canada only) is permitted if it allows the proper venting of combustion gases and that
such application is verified and authorized by a qualified installer. Otherwise, the diameter of the
flue should be 6" (150 mm). The reduction of the liner diameter should only be done if the total
height of the masonry chimney is greater than 20' (6,1 m).
Page 36
10.4 Chimney Liner Installation
The use of a chimney liner (rigid or flexible) is
recommended to ensure the best performance. To
ensure an optimal draft, it is also strongly recommend
adding a minimum of 12" rigid liner between the top of
the masonry chimney and the rain cap. In all cases,
liners should be installed in accordance with the liner
manufacturer’s instructions, including instructions for
extension above the masonry.
Use chimney liners listed UL 1777, ULC S635 or CAN/
ULC S640.
In order to connect the insert to the liner, refer to
section
«10.5 Liner Connection».
ATTENTION INSTALLER:
When positioning the unit in a fireplace opening,
prior to the flue installation, install the insert into the
opening until the top lip of air jacket is flush with
fireplace facing.
If lag bolts or anchors are to be used to secure the
insert, the holes location should be marked with
the unit in place. Remove the insert and locate the
anchors.
6" STAINLESS STEEL
R
IGID OR FLEX LINER
RAIN CAP
MASONRY FLUE
FLASHING
RIGID LINER
12"
305mm
MIN.
36"
914mm
MIN.
Figure 18: Liner Installation
10.5 Liner Connection
Two options are possible to connect the liner to the insert :
10.5.1 Liner Starter Adaptor
Install the chimney liner starter adapter, provided with
the chimney liner. Follow the chimney liner starter
adapter manufacturer’s instructions.
In order to connect the chimney liner starter adapter
to the flue outlet, install three brackets with the three
screws, all provided in the user manual, on top of the
insert. The long end of the brackets must be attached
to the insert. Insert the chimney liner into the flue
collar of the unit and secure the liner to the brackets
with three self-tapping screws (not included).
Figure 19: Securing the brackets
Page 37
The dealer may offer a liner fastening system, sold separately. Follow the installation instructions
provided with the liner fastening system.
Figure 20: Liner fastening system
10.5.2 Liner Offset Adapter
A liner offset adapter, sold separately, can also be installed. This should only be installed if no
other option is possible and if the total height of the fireplace and chimney is at least 20 feet.
This kind of adaptor is restricting the free flow of exhaust gases and may result in smoke roll-
out from the insert when the door is open for reloading. When installing a liner offset adapter,
secure the three brackets provided in the user manual on top of the insert. The long end of the
brackets must be attached to the insert. Then, follow the instructions in the manual provided
with the liner offset adapter kit.
Figure 21: Securing the brackets Figure 22: Offset liner adaptor
Page 38
10.6 Minimum Chimney Height
The top of the chimney should be high enough to be above the air turbulence caused when
wind blows against the house and its roof. The chimney must extend at least 3 ft. (1 m) above
the highest point of contact with the roof, and at least 2 ft.(60 cm) higher than any roof line
or obstacle within a horizontal distance of 10 ft. (3 m). The total system height, from the floor
the appliance is mounted on to the top of the chimney, should never be less than 15 feet
(4.6 m).
2' (0.61 M)
MINIMUM
LESS THAN 10' (3.1 M)
CHIMNEY: 3' (0.92 M)
MINIMUM
2' (0.61 M)
MINIMUM
10' (3.1 M)
MORE THAN 10' (3.1 M)
CHIMNEY: 3' (0.92 M)
MINIMUM
NOTE: HEIGHT ABOVE ANY
ROOF SURFACE WITHIN
10' (3.1 M) HORIZONTALLY
CHIMNEY
CHIMNEY
RIDGE
CHIMNEY: 3' (0.92 M)
MINIMUM
2' (0.61 M)
MINIMUM
2' (0.61 M)
MNIMUM
LESS THAN 10' (3.1 M)
NOTE: NO HEIGHT
ABOVE PARAPET
SHALL BE REQUIRED
WHEN DISTANCE
FROM WALLS OR
PARAPET IS MORE
THAN 10' (3.1 M)
CHIMNEY: 3' (0.92 M)
MINIMUM
MORE THAN 10' (3.1 M)
CHIMNEY
CHIMNEY
CHIMNEY
WALL OR
PARAPET
WALL OR
PARAPET
10.7 Chimney Location
The location of the chimney is crucial for
the proper functioning of the appliance.
The chimney should be installed within the
house rather than up an outside wall and
should rise straight up through the tallest
part of the house. This installation benefits
from being enclosed within the warm house
environment, produce stronger draft,
accumulate fewer creosote deposits and
will be unaffected by cold temperatures or
harsh winds.
Outside chimneys will lead to cold back
drafting when there is no fire in the insert, slow kindling of new fires, and smoke roll-out when
the door is open for loading.
On the other hand, excessive draft will make the fire uncontrollable, creating very high
temperatures in the unit as well as in the chimney and seriously damaging them. A reddish glow
on the unit and on the chimney components indicates overheating. Excessive temperatures can
cause a chimney fire.
Page 39
10.8 Supply of Combustion Air
The safest and most reliable supply of combustion air for a wood insert is from the room in
which it is installed. Room air is already preheated so it will not chill the fire, and its availability
is not affected by wind pressures on the house. Almost all houses have enough natural leakage
to provide the small amount of air needed by the insert. The only case in which the wood insert
may not have adequate access to combustion air is if the operation of a powerful exhaust device
(such as a kitchen range exhaust) causes the pressure in the house to become negative relative
to outdoors.
Figure 23: Air supply in conventional houses
If an air intake is installed through the wall of the house, its pressure can vary during windy
weather. If smoke puffs from the insert, the air duct should be disconnected from the insert to
determine if it is the cause of the problem. In some windy conditions, negative pressure near
hood may draw hot exhaust gases from the insert to outdoors. Check the outdoor air duct for
soot deposits when the full system is cleaned and inspected at least once each year.
Page 40
APPENDIX 1: BLOWER INSTALLATION
Center the blower on the ash lip and push it against the firebox. Then push it until it clips.
B
Page 41
APPENDIX 2: DOOR OVERLAY INSTALLATION
Position the overlay (C) on the door frame and secure it in place from behind using the screws
(D). To ease the installation, do not tighten the screws until they are all installed.
Note: It is not necessary to remove the glass to install the overlay.
8x
C
D
Page 42
APPENDIX 3: OPTIONAL FRESH AIR INTAKE INSTALLATION
Note : The fresh air intake kit may be installed on the right or left-hand side of the unit.
1. Using pliers, open the rectangular outlet on the side of the unit by gently removing the material
held in place by micro joints.
2. Install the fresh air intake adapter (E) with four screws (F) then secure the flexible pipe
17
(H) (not
included) to the adapter using one of the pipe clamps (G). Secure the other end of the pipe to
the outside wall termination (J) using the other pipe clamp. The outside wall termination must
be installed outside of the home.
4x
2x
E
F
G
J
H
17
The pipe must be HVAC type, insulated, and must comply with ULC S110 and/or UL 181, Class 0 or Class 1.
Page 43
APPENDIX 4: FACEPLATE INSTALLATION
1. Remove the faceplate extension (A) secured between the firebox and the convection air jacket.
A
2. Line up the holes of panels B, C and D and secure them together using the bolts (E) and
nuts (F) provided.
D
B
C
E
F
Page 44
3. Align the holes of the faceplate extension (A) with the holes in the faceplate panels B, C
and D. Screw them using bolts (G) and nuts (H) provided.
G
6x
H
6x
A
D
B
C
4. Center the insert into the fireplace opening.
If necessary, adjust the height of the insert using the levelling bolts (M) on each side
of the insert until the faceplate is properly seated on the floor of the hearth extension.
5. Align the notch in the faceplate extension with the bolt (J) welded to the air jacket located and
slide the faceplate assembly just over the washer (K). Then push towards the fireplace.
6. Once the faceplate is in place, secure the assembly by tightening nut (L) using a 7/16" (11 mm)
open wrench.
L
K
J
M
2x
Page 45
APPENDIX 5: OPTIONAL FIRE SCREEN INSTALLATION
1. Open the door.
2. Hold the fire screen by the two handles and bring it close to the door opening.
3. Lean the upper part of the fire screen against the top door opening making sure to insert the top
fire screen brackets behind the primary air deflector.
4. Lift the fire screen upwards and push the bottom part towards the insert then let the fire screen
rest on the bottom of the door opening.
Warning: Never leave the insert unattended while in use with the fire screen.
Page 46
APPENDIX 6: AIR TUBES AND BAFFLE INSTALLATION
1. Starting with the rear tube, lean and insert the right end of the secondary air tube into the rear
right channel hole. Then lift and insert the left end of the tube into the rear left channel.
2. Align the notch in the left end of the tube with the key of the left air channel hole. Using a «
Wise grip » hold the tube and lock it in place by turning the tube as shown. Make sure the notch
reaches the end of the key way.
3. Install the baffle.
4. Repeat steps 1 and 2 for the three other tubes.
5. To remove the tubes use the above steps in reverse order.
Page 47
Note that secondary air tubes (A) can be replaced without removing the baffle board (B) and that
all tubes are identical.
A
B
Page 48
APPENDIX 7: REMOVAL INSTRUCTIONS
For inspecting purposes, the insert may need to be removed. To remove the insert, follow these
instructions:
1. Unscrew the faceplate fastener (B) holding the faceplate (C) on the insert.
2. Remove faceplate (C) by pulling on it.
3. Remove the blower assembly (D).
4. Remove the three screws securing the pipe connector (A).
5. Unscrew the bolts securing the insert to the floor on each side of the unit (E).
A
C
D
E
B
Page 49
APPENDIX 8: LOG RETAINERS INSTALLATION
1. 2.
3.
Page 50
APPENDIX 9: EXPLODED DIAGRAM AND PARTS LIST
2
1
3
6
7
4
5
11
12
13
14
15
16
17
19
19
31
30
26
27
28
29
22
23
23
21
9
24
25
20
32
34
34
34
33
33
34
35
34
35
34
34
34
34
34
34
33
33
34
36
34
34
34
37
38
42
43
40
44
47
46
48
54
53
52
51
50
49
8
18
39
41
45
A
DETAIL A
2
9
10
55
IMPORTANT: THIS IS DATED INFORMATION. When requesting service or replacement parts
for this unit, please provide the model number and the serial number. We reserve the right to
change parts due to technology upgrades or availability. Contact an authorized dealer to obtain
any of these parts. Never use substitute materials. Use of non-approved parts can result in poor
performance and safety hazards.
# Item Description Qty
1 WBS2BL FIRESCREEN 1
2 30898 ROUND WOODEN BLACK HANDLE DULL BLACK FINISH 3
3 WD2NB 2300 NICKEL DOOR OVERLAY 1
3 WD2BL 2300 BLACK DOOR OVERLAY 1
4 SE24302 GATEWAY 2300 DOOR ASSEMBLY 1
5 AC06500 SILICONE AND 5/8" X 8' BLACK DOOR GASKET KIT 1
6 SE65024 REPLACEMENT HANDLE WITH LATCH KIT 1
7 AC09185 DOOR LATCH KIT 1
8 SE46112 USER MANUAL ARCHWAY 2300 1
9 30187 STAINLESS WASHER ID 17/64" X OD 1/2" 1
10 30025 1/4-20 X 1/2" PAN-HEAD QUADREX BLACK SCREW 1
11 30101 SPRING TENSION PIN 5/32"Ø X 1 1/2"L 1
12 SE65170 2.3 EMPIRE GLASS 1
13 AC06400 3/4" (FLAT) X 6' BLACK SELF-ADHESIVE GLASS GASKET 1
14 PL65156 LEFT GLASS FRAME 1
15 PL65155 RIGHT GLASS FRAME 1
16 SE53585 GLASS RETAINER KIT WITH SCREWS (12 PER KIT) 1
17 30507 BLACK TORX SCREW WITH FLAT HEAD TYPE F 1/4-20 X 3/4" 3
18 SE65188 ASH LIP 1
19 PL65182 DECORATIVE SIDE 2
20 WA5IN 5"Ø FRESH AIR INTAKE KIT OVAL 1
21 PL65579 AIR CONTROL DAMPER 1
22 30064 3/16" X 1" CLEVIS PIN 1
23 30059 5/32" ID PUSHNUT 2
24 30206 ZINC WASHER 5/16"ID X 3/4"OD 1
25 30060 THREAD-CUTTING SCREW 1/4-20 X 1/2" F HEX STEEL SLOT WASHER C102 ZINC 1
26 30102 1/4'' CAST STEEL AIR CONTROL HANDLE INCLUDES MOUNTING SCREW 1
27 SE65559 AIR CONTROL ROD ASSEMBLY 1
28 30160 METAL SCREW #8 X 3/4" QUADREX SELF TAPPING TEK BLACK 2
29 PL65562 AIR CONTRÔL DAMPER GUIDE 1
30 AC05959 METALLIC BLACK STOVE PAINT - 342 g (12oz) AEROSOL 1
31 PL34052 LINER FIXATION BRACKET 3
32 PL53869 FACEPLATE EXTENSION 1
33 PL36056 2" X 9" 1 1/4" REFRACTORY BRICK 4
34 29020 4 1/2'' X 9'' X 1 1/4'' REFRACTORY BRICK HD 15
35 PL36636 REFRACTORY BRICK 4 1/4" X 9'' X 1 1/4'' HD 2
36 PL36084 4" X 4 1/2'' X 1 1/4'' REFRACTORY BRICK 1
Page 52
# Item Description Qty
37 PL65514 SECONDARY AIR TUBE 4
38 21389 C-CAST BAFFLE 20" X 12 1/2" X 1 1/4" 1
39 WS2350TBL 32'' X 50'' TRIMABLE FACEPLATE (18 GAUGES) 1
40 WS2344BL REGULAR FACEPLATE (29" X 44") 1
41 PL53732 RIGHT PANEL REGULAR FACEPLATE 1
42 PL53730 TOP PANEL REGULAR FACEPLATE 1
43 PL53731 LEFT PANEL REGULAR FACEPLATE 1
44 WS2350BL LARGE FACEPLATE (32" X 50") 1
45 PL53737 RIGHT PANEL LARGE FACEPLATE 1
46 PL53735 TOP PANEL LARGE FACEPLATE 1
47 PL53736 LEFT PANEL LARGE FACEPLATE 1
48 SE65191 BLOWER ASSEMBLY 1
49 60013 POWER CORD 96" X 18-3 type SJT (50 pcs per carton) 1
50 44028 CERAMIC THERMODISC F110-20F 1
51 44089 DOUBLE CAGE BLOWER 144 CFM 115V - 60Hz - 1.1A 1
52 44080 RHEOSTAT WITHOUT NUT (MODEL KBMS-13BV) 1
53 44087 RHEOSTAT NUT 1
54 44085 RHEOSTAT KNOB 1
55 30337 SQUARE HEAD SET SCREW 1/2-13 X 1-3/4" 2
Page 53
EMPIRE LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory.
Proof of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty
claim to the EMPIRE dealer.
This warranty applies to normal residential use only. This warranty is void if the unit is used to burn material other
than cordwood (for which the unit is not certified by EPA) and void if not operated according to the owner's manual.
Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident
during transportation, power failures, downdrafts, venting problems or under-estimated heating area are not covered
by this warranty. The recommended heated area for a given appliance is defined by the manufacturer as its capacity
to maintain a minimum acceptable temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused
by the use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must
perform the installation in accordance with the instructions supplied with this product and all local and national
building codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship
the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed
at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer. All
parts and labour costs covered by this warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation
of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be
responsible for any uncommon, indirect, consequential damages of any nature, which are in excess of the original
purchase price of the product. A one-time replacement limit applies to all parts benefiting from lifetime coverage. This
warranty applies to products purchased after March 1
st
2019.
DESCRIPTION
WARRANTY APPLICATION*
PARTS LABOUR
Combustion chamber (welds only) and cast iron door frame. Lifetime 5 years
Ceramic glass**, plating (manufacturing defect**) and convector air-mate. Lifetime N/A
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), C-Cast
baffle**, vermiculite baffle**, secondary air tubes**, removable stainless steel combustion
chamber, deflectors and supports.
7 years N/A
Handle assembly, glass retainers and air control mechanism. 5 years 3 years
Removable carbon steel combustion chamber components. 5 years N/A
Standard and optional blower, heat sensors, switches, rheostat, wiring and electronics. 2 years 1 year
Paint (peeling**), gaskets, insulation, ceramic fiber blankets, firebricks and other options. 1 year N/A
All parts replaced under the warranty. 90 days N/A
*Subject to limitations above. **Picture required.
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and
must not exceed the wholesale price of the replacement part.
Shall your unit or a components be defective, contact immediately your EMPIRE dealer. To accelerate processing of
your warranty claim, make sure to have on hand the following information when calling:
• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Installation configuration;
• Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from
your EMPIRE dealer. Any merchandise shipped to our plant without authorization will be refused automatically
and returned to sender.
Last revised : March 2019
Manufactured by : Stove Builder International inc., 250, rue de Copenhague, St-Augustin-de-Desmaures, Qc, Canada. G3A 2H3, 1-877-356-6663
