Notices
This manual is intended for administrators and users of
AXIS Q1910/-E/AXIS Q1921/-E Thermal Network Camera, and is
applicable for firmware release 5.11 and later. It includes instructions
for using and managing the camera on your network. Previous
experience of networking will be of use when using this product. Some
knowledge of UNIX or Linux-based systems may also be beneficial for
advanced users, for developing shell scripts and applications. Later
versions of this document will be posted to the Axis Website, as
required. See also the product’s online help, available via the
Web-based interface.
Liability
Every care has been taken in the preparation of this manual. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and manuals without prior notice. Axis Communications AB
makes no warranty of any kind with regard to the material contained
within this document, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance
or use of this material.
Intellectual Property Rights
Axis Communications AB has intellectual property rights relating to
technology embodied in the product described in this document. In
particular, and without limitation, these intellectual property rights
may include one or more of the patents listed at
http://www.axis.com/patent.htm and one or more additional patents or
pending patent applications in the US and other countries.
This product contains licensed third-part
y software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code
copyright Apple Computer, Inc.,
under the terms of Apple Public Source License 2.0 (see
http://www.opensource.apple.com/apsl/).
The source code is available from:
http
://developer.apple.com/darwin/projects/bonjour/
Equipment Modifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains
no user-serviceable components. Unauthorized equipment changes or
modifications will invalidate all applicable regulatory certifications and
approvals.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux, Microsoft,
Mozilla, Netscape Navigator, OS/2, Real, SMPTE, QuickTime, UNIX,
Windows, WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or
registered trademarks of Sun Microsystems, Inc. in the United States
and other countries. Axis Communications AB is independent of Sun
Microsystems Inc.
UPnP
TM
is a certification mark of the UPnP
TM
Implementers Corporation.
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be answered immediately, your
reseller will forward your queries through the appropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and firmware updates
• find answers to resolved problems in the FAQ database. Search by
product, category, or phrases
• report problems to Axis support by logging in to your private support
area
• visit Axis Support at www
.axis.com/techsup
Safeguards and Warnings
To install AXIS Q1910/-E/AXIS Q1921/-E Thermal Network Camera, refer
to the Installation Guide supplied with your product.
Caution!
• When transporting the Axis product, use the original packing or
equivalent to prevent damage to the product.
• Store the Axis product in a dry and ventilated environment. Keep the
storage and operating temperature within the limits stated in this
User’s Manual.
• Avoid exposing the Axis product to vibration, shocks or heavy pressure
and do not install the camera on unstable brackets, unstable or vibrating
surfaces or walls, since this could cause damage to the product.
• Only use handtools when installing the Axis product, the use of electrical
tools or excessive force could cause damage to the product.
• Do not aim the camera lens toward the sun or other high-intensity
ra
diation sources since this could cause damage to the sensor.
• Do not use chemicals, caustic agents, or aerosol cleaners. Use a damp
c
loth for cleaning.
• Only use accessories and spare parts provided or recommended by Axis.
•
Do not attempt to repair the product by yourself, contact Axis or your
Axis reseller for service matters.
Important!
• This Axis product must be used in compliance with local laws and
regulations.
• To use AXIS Q1910/AXIS Q1921 outdoors, it must be installed in an
approved outdoor housing. Please install AXIS Q1910-E/AXIS Q1921-E
for outdoor use
or see www.axis.com for more information on outdoor
housing and other accessories.
• Do not install the camera near heat sources since fluctuating
t
emperatures may affect image quality.
• The camera should be installed by a trained professional. Please observe
relevant national and local regulations for the installation.
AXIS Q1910/-E/AXIS Q1921/-E Thermal Network Camera
User’s Manual
Rev. 2.2
Copyright© Axis Communications AB, 2010-2011
January 2011 Part no. 41753
3
AXIS Q1910/-E/AXIS Q1921/-E - Table of contents
Table of contents
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Key features
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Hardware overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Unit connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
LED indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Accessing the camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Access from a browser
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting the root password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Video Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
How to stream H.264
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Motion JPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Alternative methods of accessing the video stream . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setup Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Basic Setup
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Video & Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Video Stream
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Overlay Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audio Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Live View Config . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Layout
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Installing a Pan Tilt device
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Event Servers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Event Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Camera tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Port Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Recording List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Security
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
LED Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Resetting to the factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Checking the firmware
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Upgrading the firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Symptoms, possible causes, and remedial action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
General performance considerations
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
4
AXIS Q1910/-E/AXIS Q1921/-E - Product overview
Product overview
This manual applies to the following products:
• AXIS Q1910 Thermal Network Camera (indoor use)
• AXIS Q1910-E Thermal Network
Camera (outdoor use)
• AXIS Q1921 Thermal Network Camera (indoor use)
• AXIS Q1921-E Thermal Network
Camera (outdoor use)
AXIS Q1910/-E/AXIS Q1921/-E Thermal Network Camer
as use thermal imaging technology to detect and convert thermal
radiation to images. Thermal radiation, or heat, is a type of electromagnetic radiation emitted by all objects, even by cold
objects like ice. Thermal cameras do not require any visible light and can operate in complete darkness and difficult weather
conditions such as smoke, haze, dust and light fog.
Images produced by a thermal camera show th
e temperature variations in the scene. Thermal images are often displayed in
bright, intense colors which are created digitally to help the human eye distinguish details in the scene. Each color represents
a different temperature; white and red are usually used for higher temperatures, while green, blue and violet are used for
colder ones.
AXIS Q1910/-E/AXIS Q1921/-E have all the features of Axi
s other high-end network video products and can be seamlessly
integrated into an existing IP-surveillance system. Due to export regulations for dual-use goods, the frame rate of
AXIS Q1910/-E is limited to 8.33 fps and i
n some contries AXIS Q1921/-E is delivered supporting only up to 9 fps.
Standard lenses and housings cannot be used with thermal network cameras because glass blocks thermal radiation.
For more information on thermal imaging, please refer to the white paper on thermal
cameras available at www.axis.com
Key features
• Thermal imaging for IP-Surveillance
AXIS Q1910/-E and AXIS Q1921/-E offer - for their class - competitive thermal imaging capabilities that allow the
user to detect people, objects and incidents in complete darkness and during challenging weather conditions - 24
hours a day, seven days a week.
• Lens
alternatives for different applications
With a resolution of 384x288 and the possibility of using different lenses AXIS Q1921/-E has the ability to detect
objects at greater distances and providing a wider field of view. All lenses can be changed in the field. The new lenses
in combination with advance image processing software improve the image quality.
• Out
door-ready model with window heater
AXIS Q1910-E and AXIS Q1921-E are out-of-the-box, outdoor
-ready thermal network cameras and come with a
built-in heater for the germanium window.
• Power o
ver Ethernet
Power over Ethernet (IEEE 802.3af) supplies power to the cameras via the network, eliminating the need for power
cables and reducing installation costs.
• Multi
ple H.264 streams with individual palette settings
AXIS Q1910/-E and AXIS Q1921/-E are among the first thermal
cameras with H.264 support, which provides up to
80% lower bandwidth and storage needs than Motion JPEG. The cameras provide multiple, individually configurable
video streams in H.264 and Motion JPEG, and each stream can have its own color palette setting.
• Intelligent video
capabilities
AXIS Q1910/-E and AXIS Q1921/-E offer intelligent video capabilities such as video motion detection, audio detection,
and detection of tampering attempts. The cameras also provide capacity for third-party analytics modules and AXIS
Camera Application Platform.
• Local storage
The cameras come with a built-in slot for an SDHC memory ca
rd, enabling storage of more than a month of record-
ings, without any external equipment.
• Audi
o support
AXIS Q1910/-E and AXIS Q1921/-E support two-way audio.
• Ext
ended support for Pan/Tilt heads
AXIS Q1910/-E and AXIS Q1921/-E support Axis Pan/Tilt heads as well as products from other suppliers. See
www.axis.com for a full list of supported products.
5
AXIS Q1910/-E/AXIS Q1921/-E - Product overview
Hardware overview
Status indicator LED
Screw mount for wall/ceiling stand
AXIS Q1910/AXIS Q1921
AXIS Q1910-E/AXIS Q1921-E
Audio in
Audio out
Network connector (PoE)
Control button
I/O terminal connector
Power indicator LED
Network indicator LED
Window heater connector
RS-422/485 connector
Connector (not used)
SD memory card slot
Power connector
Serial number label
Rear view
Bottom view
Internal microphone
(AXIS Q1910/AXIS Q1921 only)
Example images: AXIS Q1910/-E
6
AXIS Q1910/-E/AXIS Q1921/-E - Product overview
Unit connectors
Network connector - RJ-45 Ethernet connector. Supports PoE (Power over Ethernet, class 3). Shielded cables should be used
to comply with EMC.
Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono s
ignal (left channel is used from a stereo signal).
Audio out (green) - 3.5 mm output for audio (line level), can be connected to a public address
(PA) system or an active
speaker with a built-in amplifier. A pair of headphones can also be connected. A stereo connector must be used for audio out.
SD memory card slot - A standard or high capacity SD memory card (not included) can be used for local recording with
removable storage.
Note:
Bef
ore removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to
Setup > Systems Options > Storage > SD Card and click Unmount.
Window heater connector - 3-pin terminal block for connection of the AXIS Q1910-E/AXIS Q1921-E window heater.
Serial number label - Part number (P/N) and Serial number (S/N). The serial
number may be required during installation.
Power connector - 3-pin terminal block for power input. 8-20 V DC or 20-24 V AC.
Caution!
Incorrect connection of the wires could cause damage to the camera.
Control button - The control button is used for
• Restoring the camera to factory default settings, see
Resetting to the factory default settings,
on page 43.
• Connecting to AXIS Internet Dynamic DNS Service, see page 36. To connect, press the button once.
• Connecting to an AXIS Video Hosting System service, see page 36. To connect, press and hold the button until the sta-
tus LED flashes green.
Model DC power input AC power input
AXIS Q1910 8-20 V DC, max 8.2 W 20-24 V AC, max 12.7 VA
AXIS Q1910-E 8-20 V DC, max 11.2 W 20-24 V AC, max 17.4 VA
AXIS Q1921 8-20 V DC, max 6 W 20-24 V AC, max 10 VA
AXIS Q1921-E 8-20 V DC, max 10 W 20-24 V AC, max 16 VA
DC power input
AC power input
7
AXIS Q1910/-E/AXIS Q1921/-E - Product overview
RS-485/422 connector - Two 2-pin terminal blocks for RS-485/422 serial interface used to control auxiliary equipment, e.g.
PT devices.
The RS-485/422 serial port can be configured in the following port modes:
• Bidirectional RS-485 half-duplex port for data transmission
using two wires, one combined
RX/TX pair.
• Bidirectional RS-485 full-duplex port for data transmission usi
ng four wires, one RX pair and
one TX pair.
• Unidirectional RS-422 port for transmitting or receiving data using two wires, RX- or TX
pair.
• Bidirectional RS-422 full duplex port for data transmission (point-t
o-point) using four wires, one RX pair and one TX
pair
I/O terminal connector
Used in applications for e.g. motion detection, event triggering and alarm notifications. In addition to an
auxiliary power and a GND pin, the network camera has 2 pins
that can be configured as either input or
output. These pins provide the interface to:
• Transistor output - For connecting external devices suc
h as relays and LEDs. Connected devices can
be activated by VAPIX® application programming interface (API), by output buttons on the Live View page or by an
Event Type. The output will show as active (shown under Events > Port Status) if the alarm device is activated.
• Digital input - An alarm input for connecting devices that
can toggle between an open and closed circuit, for exam-
ple: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input
becomes active (shown under Events > Port Status.)
Function Pin Notes
RS 485/422TX(A) 1 TX pair for RS-422 and 4-wire RS-485
RS 485/422TX(B) 2
RS-485A alt RS-485/422RX(A) 3 RX pair for all modes (combined RX/TX for 2-wire RS-485)
RS-485B alt RS-485/422RX(B) 4
Function Pin Notes Specifications
GND 1 Ground
3.3 V DC Power 2 Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
Max load = 250 mA
Configurable (Input
or Output)
3 - 4 Digital input - Connect to GND to activate, or leave
floa
ting (or unconnected) to deactivate.
Min input = - 40 V DC
Max input = + 40 V DC
Recommended range:
0 V DC to + 20 V DC
Digital output - Uses an open
-drain NFET transistor
with the source connected to GND. If used with an
external relay, a diode must be connected in parallel
with the load, for protection against voltage tran-
sients.
Max load = 100 mA
Max voltage = + 40 V DC
Recommended voltage:
Up to +20 V DC
4
321
RS-485/422
RX/TX TX
4321
8
AXIS Q1910/-E/AXIS Q1921/-E - Product overview
LED indicators
LED Color Indication
Network Green Steady for connection to a 100 Mbit/s network. Flashes for network activity.
Amber Steady for connection to 10 Mbit/s network. Flashes
for network activity.
Unlit No network connection.
Status Green Steady green for normal operation.
Note: The Status LED can be configured to be unlit
during normal operation, or to flash only
when the camera is accessed. To configure, go to Setup > System Options > LED. See the
online help files for more information.
Amber Steady during startup, during reset to factory
default or when restoring settings.
Red Slow flash for failed upgrade.
Power Green Normal operation.
Amber Flashes green/amber during firmware upgrade.
9
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera
Accessing the camera
To install the thermal network camera, refer to the Installation Guide supplied with your product.
The thermal network camera can be used with most standard operating systems and
browsers. The recommended browsers are
Internet Explorer with Windows, Safari with Macintosh and Firefox with other operating systems. For more information, see
www.axis.com
Notes:
•
To view streaming video in Internet Explorer, set your browser to allow ActiveX controls and install AXIS Media
Control (AMC) on your workstation.
• QuickTime
TM
is also supported for viewing streaming H.264 video and for audio.
• If your workstation restricts the use of additional software components, the camera can be configured to use a Java
applet for viewing Motion JPEG.
• The network camera includes one (1) decoder license for viewing H.264 video streams and one (1) AAC audio license.
These are automatically installed with AMC. The administrator can disable the decoder installation, to prevent
installation of unlicensed copies.
Access from a browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the camera in the Location/Address field of your browser.
To access the camera from a Macintosh computer (Mac OSX), click on the Bonjour tab and select your camera from
the drop-down list.
3. If this is the first time you are accessing the camera, see
Setting the root password,
on page 10. Otherwise enter your
user name and password, set by the administrator.
4. The camera’s Live View page appears in your browser.
Note:
The layout of t
he Live View page may have been customized to specific requirements. Consequently, some of the
examples and functions featured here may differ from those displayed on your own Live View page.
Setup - Provides all the tools for config-
uring the camera to requirements.
Help - Displays online
help on all aspects of
using the camera.
10
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera
Access from the Internet
Once connected, the camera is accessible on your local network (LAN). To access the camera from the Internet you must
configure your broadband router to allow incoming data traffic to the camera. To do this, enable the NAT-traversal feature,
which will attempt to automatically configure the router to allow access to the camera. This is enabled from Setup > System
Options > Network > TCP/IP Advanced.
For more information, please see
NAT traversal (port mapping) for IPv4,
on page 37. See also the AXIS Internet Dynamic DNS
Service at www.axiscam.net For Technical notes on this and other topics, visit Axis Support web at www.axis.com/techsup
Setting the root password
To gain access to the product, the password for the default administrator user ‘root’ must be set. This is done in the Configure
Root Password dialog, which is displayed when the network camera is accessed for the first time. To prevent network
eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS certificate.
Note:
HTTPS (Hypertext Transfer
Protocol over SSL) is a protocol used to encrypt the traffic between web browsers and serv-
ers. The HTTPS certificate controls the encrypted exchange of information.
To set the password via a standard HTTP connection, enter it direct
ly in the first dialog shown below.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click the Create self-si
gned certificate button.
2. Provide the requested information and click OK. The certificate is created and the password can now be set securely.
All traffic to and from the network camera is encrypted from this point on.
3. Enter a password and then re-enter it to confirm the spelling. Click OK. The password has now been configured.
Notes:
•
The default administrator user root cannot be deleted.
• If the password for root is lost, the network camera must be reset to the factory default settings. See page 43.
• If prompted, click Yes to install AXIS Media Control, which allows viewing of the video stream in Internet Explorer.
You will need administrator rights on the computer to do this. If using Windows Vista or Windows 7 you must also run
Internet Explorer as administrator; right-click the Internet Explorer icon and select Run as administrator.
• If required, click the link to install missing decoders.
To configure the password
directly via an unencrypted
connection, enter the password here.
To create an HTTPS connection,
start by clicking this button.
11
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera
Focus adjustment - AXIS Q1921/-E
If required, follow these instructions to focus AXIS Q1921/-E :
1. Unscrew the stop screw on the lens, using a slotted screwdriver 1.8 mm.
2. Adjust lens to focus as required.
3. Tighten the stop screw.
Note:
AXIS Q1910/-E has a fixed-focus lens set to infinity and cannot be adjusted.
Stop screw
12
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera
The Live View page
If your network camera has been customized to meet specific requirements the buttons and other items described below may
or may not be displayed on the Live View page. The following provides an overview of each available button.
General controls
AXIS Media Control toolbar
The AXIS Media Control viewer toolbar is available in Internet
Explorer only. See
AXIS Media Control (AMC),
on page 15 for
more information. The toolbar displays the following buttons:
The St
ream Profile drop-down list allows you to select a customized or pre-programmed stream
profile on the Live View page. Stream profiles are configured under Video & Audio > Stream Pro-
files, s
ee
Stream Profiles,
on page 19, for more information.
The Palette drop-down list allows you to apply a palette to the image. See
Image Appearance,
on
page 17.
The Trigger buttons can trigger an event directly from the Live View page. These are configured
under Setup > Live View Config > Layout.
The Snapshot button saves a snapshot of the video image currently on display. Right-click on the
video image to save it in JPEG format on your computer. This button is primarily intended for use
when the AXIS Medial Control viewer toolbar is not available.
The Ou
tput buttons control the output directly from the Live View page. These buttons are config-
ured under Setup > Live View Config > Layout:
Pulse – Click this
button to activate the output for a defined period of time, e.g. switching a light on
for 20 seconds.
Active/Inactive – Click these buttons to manually start and stop a connected device, e.g. switch a
light on/off.
Audio clips can be played manually from the Live View page. Select the audio clip from the
drop-down list and click play.
The Play button connects to the product and playing a live video stream.
The Stop button stops the live video stream being played.
The Snapshot button saves a snapshot of the video image on display. The image is saved in the folder specified in
the AMC Control Panel.
Click the View Full Screen button to make the video image fill the entire screen area. Press Esc (Escape) on the
computer keyboard to exit full screen, or right-click and select the option to exit.
The Record button is used to start a recording directly from the Live View page. The recording is saved in the folder
specified in the Recording tab in the AMC Control Panel.
13
AXIS Q1910/-E/AXIS Q1921/-E - Accessing the camera
AMC audio controls
AMC audio buttons control the speakers and microphone connected to the computer. The buttons are only visible when audio
is enabled.
Speaker buttons – Click to switch the sound on or off.
Microphone buttons – Click to switch the sound on or off.
In Simplex - Network Camera speaker only mode, click this button to stop sending audio to
the camera.
Use the slider to control the volume on the speaker and microphone.
Half-duplex mode
The Talk/Listen button is used to switch between sending and receiving audio. The button can
be configured from the Audio tab in the AMC control panel:
• Push-To-Talk mode: Click and hold the button to talk/send; release the button to
listen
• Toggle mode: Click once to switch between talking and listening
Simplex - Thermal Network Camera speaker only mode
To send audio, the Talk and Microphone buttons must both be enabled. Click either button to
stop audio transmission.
14
AXIS Q1910/-E/AXIS Q1921/-E - Video Streams
Video Streams
The network camera provides several image and video stream formats. Your requirements and the properties of your network
will determine the type you use.
The Live View page in the network camera provides access to
H.264 and Motion JPEG video streams, and to the list of
available stream profiles. Other applications and clients can also access these video streams/images directly, without going via
the Live View page.
How to stream H.264
This video compression standard makes good use of bandwidth, and can provide high quality video streams at less than
1 Mbit/s.
Deciding which combination of protocols and methods to use depends
on your viewing requirements, and on the properties of
your network. The available options in AXIS Media Control are:
AXIS Media Control negotiates with the camera to
determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Important!
H.2
64 and AAC are licensed technologies. The network camera includes one H.264 viewing client license and one AAC
audio client license. Installing additional unlicensed copies of the clients is prohibited. To purchase additional licenses,
contact your Axis reseller.
Motion JPEG
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate
sufficient to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but
provides excellent image quality and access to every
image contained in the stream. The recommended method of accessing Motion JPEG live video from the network camera is to
use the AXIS Media Control (AMC) in Internet Explorer in Windows.
Unicast RTP This unicast method (RTP over UDP) is used for live
unicast video, especially when it is important to
always have an up-to-date video stream, even if
some images are dropped.
Unicasting is used for video-on-demand transmission, so
t
hat there is no video traffic on the network until a client
connects and requests the stream.
Note that there are a maximum
of 10 simultaneous uni-
cast connections.
RTP over RTSP This unicast method (RTP t
unneled over RTSP) is
useful as it is relatively simple to configure firewalls
to allow RTSP traffic.
RTP over RTSP over HTTP This unicast method can be used to traverse fire-
walls. Firewalls are commonly configured to allow
t
he HTTP protocol, thus allowing RTP to be tunneled.
Multicast RTP This method (RTP over UDP) should be us
ed for live multicast video. The video stream is always up-to-date, even
if some images are dropped.
Multicasting provides the most efficient usage of bandw
idth when there are large numbers of clients viewing
simultaneously. A multicast cannot however, pass a network router unless the router is configured to allow this.
It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers co
unt as one unicast viewer in the maximum total of 10 simultaneous con-
nections.
15
AXIS Q1910/-E/AXIS Q1921/-E - Video Streams
AXIS Media Control (AMC)
The recommended method of accessing live video from the network camera
is to use the AXIS Media Control (AMC) in Internet Explorer in Windows.
The AMC Control Panel can be used to configure various video and audio
se
ttings. Please see the readme file included in the tool for more
information.
The AMC Control Panel is automatically installed on first
use, after which it
can be configured. Open the AMC Control Panel from:
• Windows Control Panel (from the Start menu)
• Alternatively, right-click the video image in In
ternet Explorer and
click Settings
Alternative methods of accessing the video stream
Video/images from the network camera can also be accessed in the
following ways:
• Motion JPEG server push (if supported by the client, Firef
ox, for example). This option maintains an open HTTP con-
nection to the browser and sends data as and when required, for as long as required.
• Still JPEG images in a browser. Enter the path -
http://<ip>/axis-cgi/jpg/image.cgi?
• Windows Media Player. This requires AXIS Media Control and the H.264 viewing client to be installed. The paths that
can be used are listed below in the order of preference:
• Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
•
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
• Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
• Multicast: axrtpm://<ip>/axis-media/media.amp
• To access the video stream from Qu
ickTime™ the following paths can be used:
• rtsp://<ip>/axis-media/media.amp
•
rtsp://<ip>/axis-media/media.3gp
Notes:
• The network camera supports QuickTime 6.5.1 and later
• QuickTime adds latency to the video and audio stream (up to 3 seconds)
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not
guarantee this
• For input parameters to media.amp, refer to the VAPIX® Application Programming Interface (API) specification.
Accessing audio streams
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following
ways:
VAPIX®
Audio can be accessed through the VAPIX® application programming i
nterface (API). For more information visit
http://www.axis.com/techsup
QuickTime and Windows Media Player
Simplex audio can be accessed via QuickTime and Windows Media Player by using
the same paths as for video streams (see
above). QuickTime supports G.711 and AAC audio encoding.
Java applet
The Java applet supports simplex audio with G.711 encoding.
<ip> = IP address
16
AXIS Q1910/-E/AXIS Q1921/-E - Setup Tools
Setup Tools
The network camera can be configured by users with administrator or operator rights. To access the product’s Setup tools,
click Setup in the top right-hand corner of the Live View page.
• Admi
nistrators have unrestricted access to all settings
• Operators have access to
Video & Audio, Live View Config, PTZ, Applications, Events and Recording List
See also the online help available by clicking on each Setup page.
Basic Setup
Basic Setup provides shortcuts to settings that should be made before using the network camera:
1. Users, see page 33
2.
TCP/IP, see page 35
3. Date & Time, see page 35
4. Video Stream, see page 17
5. Audio Settings, see page 20
Setup
17
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio
Video & Audio
Click to access the online help that explains the Setup tools.
Video Stream
The video stream settings are in four tabs:
•Image
• Audio
• H.264
•MJPEG
Image
Image Appearance
Use these settings to modify the image
resolu
tion and compression. Setting the
compression level affects the image quality
and the amount of bandwidth required, the
lower the compression, the higher the image
quality with higher bandwidth requirements.
The camera is designed to be installed with
the logotype
facing up but if the installation requires another position, the image can be rotated to the correct orientation.
Select the appropriate value from the drop-down list. The image can also be mirrored (reversed).
The image can be colored by applying a pale
tte. Colors in the image indicate temperature differences and can be used to
improve visibility of fine details. The palette selected here is used as the default palette, other palettes can be selected on the
Live View page.
Video Stream
To avoid bandwidth problems on the network, the frame
rate allowed to each viewer can be limited. Select the Unlimited
radio button to allow the highest available frame rate or select the Limited to... radio button and enter a value in the field.
Overlay Settings
To place an overlay image at specific coordinates in th
e live view image, check the Include overlay image at the coordinates
box and enter the X and Y coordinates. The overlay image must first be uploaded to the camera, see
Overlay Image,
on page
19.
Text, date and time can also be used as an
over
lay. Click for information on available
options.
Preview
For a preview of the image before saving, select
video
format and Open. When satisfied with the
settings, click Save.
Text, date and time overlay
18
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio
Audio
Enable Audio
Check the Enable audio box to enab
le audio in the video stream.
The Audio configuration settings are the same for all video streams and configured under Video & Audio > Audio Settings,
see page 20. The current audio configuration is displayed under Current Au
dio Settings.
Note:
The checkbox Enable Audio Support on the System Options > Security > Audio Support must also be checked to
enable sound in the product. See
Audio Support,
on page 34.
H.264
GOV Settings
The GOV structure describes the composition of the video stream and sett
ing the GOV-length to a higher value saves
considerably on bandwidth but may have an adverse effect on image quality.
Bit Rate Control
The bit rate can be set as Va
riable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image
complexity, using up bandwidth for increased activity in the image, and less for lower activity in the monitored area.
CBR allows you to set a fixed Target bit rate th
at consumes a predictable amount of bandwidth. As the bit rate would usually
need to increase for increased image activity, but in this case cannot, the frame rate and image quality are affected
negatively. To partly compensate for this, it is possible to prioritize either frame rate or image quality. Not setting a priority
means frame rate and image quality are equally affected.
Note:
To determi
ne a reasonable bit rate, go to Setup > Video & Audio > Video Stream > Image. Under Overlay Settings,
check the Include text checkbox and enter the code #b in the field. The current bit rate will display as a text overlay
on the Live View page.
To view the image stream while configuring the GOV
settings and Bit rate control, select Open... under Preview.
MJPEG
Frame Size Control
To control the bandwidth and storage used by the Motion JPEG video stream
the maximum frame size can be limited. The
Default option provides consistently good image quality at the expense of increased bandwidth and storage usage whenever
image activity increases. To prevent increased bandwidth and storage usage, set the maximum frame size to a fixed value.
19
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio
Stream Profiles
Pre-programmed stream profiles are available for quick set-up. These settings can be adjusted and new, customized profiles
can be created. Each profile has a descriptive name, describing its usage and/or purpose. The profiles can be accessed from the
Live View page.
• To create a new stream profile, click Add t
o bring up the Stream Profile Settings dialog.
1. Enter a unique name and a description for the profile.
2.
Select a Video encoding (H.264 or MJPEG) from the drop-down list.
3. Modify the stream settings under the Image, Audio, H.264 and MJPEG tabs. See
Video Stream,
on page 17.
4. Click OK to save the profile.
• To copy and existing stream profile, click Copy... and e
nter a new name, Change the stream profile settings as above.
• Choose the form of Video encodi
ng you wish to use from the drop-down list:
• To modify an existing stream profile, click Mo
dify... and change the settings as above. The original settings for the
pre-programmed profiles can always be restored by clicking Restore.
• To remove a stream profile, click Re
move. Pre-programmed profiles cannot be removed.
Camera Settings
This page provides access to the image settings for the network camera.
Image Appearance
Brightness - The image brightness can be adjusted in the range 0-100, wh
ere a higher value produces a brighter image.
Contrast - Adjust the image’s contrast by
raising or lowering the value in this field.
Exposure Settings
Configure the exposure settings to suit the image quality requirements in relation
to temperature variations in the scene.
Exposure control - This setting is used to adapt to the amount of thermal radiation. For most si
tuations, the Automatic
setting can be used.
Exposure zones - This setting determines which part of the image is used to c
alculate the exposure. For most situations, the
Auto setting can be used, but for particular requirements, check Defined and then click Edit... and select one of the
predefined areas.
Gain - This setting controls the gain. Lowering the gain reduces image
noise but can result in a darker image.
Once satisfied, click Save. Click View... to view the video stream
with the current configuration.
Please see the online help files for a description of each available setting.
Overlay Image
An overlay image is a static image superimposed over the video image. The overlay image can be used to provide extra
information, or to mask a part of the video image. See the online help for supported image formats and sizes.
To use your own image, e.g. a logo, it must first be
uploaded to the network camera. Click Browse and locate the image file on
the computer. Click Upload. When uploaded, the file can be selected in the Use overlay image drop-down list.
To place the overlay image at specific coordinates in the live view image,
the box Include overlay image at the coordinates
under Video & Audio > Video Stream > Image must be checked, see
Overlay Settings,
on page 17.
Once satisfied, click Save.
20
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio
Privacy Mask
A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Up to three privacy
masks can be used. Privacy masks cannot be bypassed via the VAPIX® Application Programming Interface (API).
Privacy Mask List
The Privacy Mask List shows all masks that are curren
tly configured and if they are enabled.
Add/Edit Mask
To define a new mask:
1. Click Add. A rectangle
appears on the image.
2. Use the mouse to move the rectangle over the area to be concealed. To resize, click and pull the bottom right-hand
corner.
3. Enter a descriptive name in Mask name field.
4. Click Save.
To edit a privacy mask, select the mask and re
shape or move as needed.
To change the Privac
y mask color, select the a new color from the drop-down list.
Audio Settings
This section describes how to configure the basic audio
settings for the network camera. The audio functionality for
each video stream is enabled under Video & Audio > Video
Stream > Audio.
Audio Channels
Audio mode - The avai
lable audio modes are:
• Half dupl
ex. Audio is transmitted in both directions
between the network camera and the client com-
puter, but only in one direction at a time. You must
actively transmit/r
eceive sound using the Talk/Listen
button available on the Live View page (see
AXIS
Media Control toolbar,
on page 12). In Push-To-Talk
mode, click and hold the button to speak and release it when finished speaking. In Toggle mode, click once to switch
between speaking and listening.
Note: The Talk/Listen button is configured from the Audio tab in the AMC Control panel (see
AXIS Media Control
(AMC),
on page 15).
• Simplex
- Thermal Network Camera speaker only. Audio is transmitted from the client to the camera and played by
the speakers connected to the camera. To send audio, the Talk and Microphone buttons in the AMC toolbar must both
be enabled. Click either button to stop audio transmission.
• Simplex
- Thermal Network Camera microphone only. Audio captured by the microphone connected to the camera
is transmitted from the camera to one or more clients.
Audio Input
An external microphone or a line source can be connected to the Audio in connect
or. If an external microphone or line source
has been connected, the internal microphone is automatically disconnected. The audio source must be set to Microphone or
Line depending on the connected device.
Notes:
•
To prevent unauthorized listening, disable the internal microphone by inserting a plug in the Audio in connector.
• The internal microphone on AXIS Q1910-E/AXIS Q1921-E cannot be used.
The Enable microphone power option provides DC power for an external microphone. If using a small electret condenser
microphone such as a clip-on microphone or a PC microphone, enable this option.
21
AXIS Q1910/-E/AXIS Q1921/-E - Video & Audio
Notes:
•If Enable microphone power is unchecked (disabled), the internal microphone is also disabled.
• To use a high impedance dynamic microphone, do not enable DC power. DC power will not harm the microphone;
if you are uncertain, try switching it off and on. The default value is DC power enabled. To use a professional
microphone requiring 48V phantom power, you need an external power supply and a balanced-unbalanced
converter (audio transformer) in between.
If the sound input is too low or too high, adjust the input gain for the microphone attached to the network camera.
Select the desired audio Encoding format, G711 ?-law, G726 or AAC.
Select the required Sample rate (nu
mber of times per second the sound is sampled). The higher the sample rate, the better the
audio quality and the greater the bandwidth required.
Changing the Bit
rate affects the audio compression level and hence audio quality. A higher bit rate can improve audio quality
but requires more bandwidth.
The network camera can be configured to trigger an
event if the incoming sound level rises above, falls below, or passes the
set Alarm level.
Audio Output
If the sound from the speaker is too low or too high, adjust the outpu
t gain for the active speaker attached to the network
camera.
Note:
To receive sync
hronized video in H.264 and audio, it is recommended that the time settings in the camera and client
computer are synchronized with an NTP Server. This is enabled in the camera under System Options > Date & Time.
Please refer to the help pages for more information.
Audio Clips
An audio clip is a sound file that can be played when an event occurs or manually from the Live View page. Audio clips can be
uploaded to the camera or recorded using camera’s microphone.
Add a new audio clip
To add a new audio clip, click Add... The dialog expands with three choices Record, Upload and Location.
Record
To record a new clip using the microphone:
1. Select the Re
cord radio button.
2. Enter a descriptive Name.
3. If the recording should not start immediately upon clicking the Record... button, enter the number of seconds to wait
before recording actually starts.
4. Enter the number of seconds to record.
5. Click Record... to start the recording. Once started the recording cannot be aborted.
Notes:
• The Status indicator flashes amber while waiting to record and flashes red while recording.
• If audio quality is not satisfactory, try adjusting the Input gain under Audio Settings.
• Recording time is limited to 60 seconds.
Upload a sound file
To upload a clip from a local hard drive or network disk, select the Upload radio button. Enter a descriptive name, click the
Browse button and navigate to the desired file. Click Upload.
To specify a clip location, select the Loc
ation radio button and enter the Name and location under Location. Click Add clip.
22
AXIS Q1910/-E/AXIS Q1921/-E - Live View Config
Live View Config
Layout
The settings on this page are used to customize the appearance of the Live View page.
Stream Profile
From the Str
eam Profile drop-down list, select the stream profile that is to be used for the Live View page. Listed are the
pre-programmed stream profiles as well as the ones created under Video & Audio > Stream Profiles.
Disable Sho
w stream profile selection and Show palette selection to remove the Stream Profile and Palette drop-down lists
from the Live View page.
Default Viewer
From the drop-down lists, select the default method for viewing video
images for your browser. The camera attempts to show
the video images in the selected video format and viewer. If this is not possible, the camera overrides the settings and selects
the best available combination.
Browser Viewer Description
Windows
Internet Explorer
AMC Recommended viewer in Internet Explorer (H.264/Motion JPEG)
QuickTime H.264
Java applet A slower imaging alternative to AMC. Requires one
of the following installed on the client:
• JVM (J2SE) 1.4.2 or higher
•
JRE (J2SE) 5.0 or higher
Still image Displays still images only. Hit the Refresh button in your browser to view a new image.
Other browsers
Server Push Recommended viewer for other browsers (Motion JPEG only)
QuickTime H.264
Java applet A slower imaging alternative to Server
Push (Motion JPEG only)
Still image Displays still images only. Hit the Refresh button in your browser to view a new image.
23
AXIS Q1910/-E/AXIS Q1921/-E - Live View Config
Viewer Settings
Check Show
viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image
in your browser.
The administrator can disable the installation of the H.264 decoder included
with AMC. This is used to prevent the
installation of unlicensed copies. Further decoder licenses can be purchased from your Axis reseller.
Enable Show
crosshair in PTZ joystick mode and a crosshair will indicate the center of the image in PTZ joystick mode.
Check Use PTZ joystick mode as default to use joystick mode. The mode can be changed temporarily from the PTZ control
panel.
Check the Enable rec
ording button to enable recording from the Live View page. The recordings are saved to the location
specified in the AMC Control Panel, see
AXIS Media Control (AMC),
on page 15.
Action Buttons
Check the boxes to display action buttons on th
e Live View page.
The m
anual trigger button can be used to manually trigger and stop an event. See
Applications,
on page 26.
The snapsh
ot button can be used to save a snapshot from the video stream. This button is mainly intended for use with
browsers other than Internet Explorer, or when not using AXIS Media Control (AMC) to view the video stream.
AXIS Media Control for Internet Explorer has its own snapshot button.
Check Play au
dio clip enabled to display the Audio clip drop-down list, allowing users to manually play audio clips from the
Live View page.
User Defined Links
User-defined links can link to web pages or can be
used to
run scripts or activate and control external
devices connected to the network camera. Once
configured, the links appear on the Live View page.
To set up a link, check the Show
custom link box,
select the cgi or web link radio button, enter the
URL and a descriptive name in the provided fields.
A link defined as a web link will open in a new
window, while a cgi link
will run for example a
script in the background.
User-defined cgi links can be used to issu
e API
requests. For information on the VAPIX®
Application Programming Interface (API), see the
Developer pages at Axis web site www.axis.com/developer.
Output Buttons
The output buttons are used to manually activate and inactivate devices connected to the output ports, for example to switch
a light on and off. To display output buttons on the Live View page, select the type of control to use for the port from the
drop-down list:
• Pulse -
Activates the output for a defined period of time
• Acti
ve/Inactive - Displays two buttons, on for each action (on/off)
The camera’s I/O ports can be configured as input or output under System Opt
ions > Ports & Devices > I/O Ports. See
I/O
Ports,
on page 40.
User-defined link
24
AXIS Q1910/-E/AXIS Q1921/-E - PTZ (Pan Tilt Zoom)
PTZ (Pan Tilt Zoom)
Installing a Pan Tilt device
The network camera can be placed in a P/T device, in order to enable Pan/Tilt control from the camera. See www.axis.com for
a list of compatible devices. To install a Pan Tilt device follow these instructions:
1. Connect the Pan Tilt device to t
he RS-485/422 connector. See
Unit connectors,
on page 6.
2. Go to Setup > System Options > Ports & Devices > COM Port and select the appropriate port mode, RS-485 2-wire,
RS-485 4 wire or RS-422 2/4-wire.
3. Select Pan Tilt Zoom from the Usage drop-down list. Click Apply.
4. Under PTZ Driver Management, click Upload to install a PTZ driver. A new window is opened. Click Browse and locate
the driver in the file system. Click Upload.
5. Optionally, click Port Options to modify the port settings.
6. Check the box Video 1 and click Apply.
Drivers can be downloaded from www.axis.com
Once PTZ has been installed, PTZ appears in the menu
to the left and PTZ controls become available on the Live View page.
Preset Positions
A preset position is a pre-defined camera view that can quickly and easily be accessed.
From Preset Position
Setup, use the (Pan/Tilt) Zoom control to zoom in to the required position. When satisfied with the
camera's position, enter a descriptive name. Click Add to save the camera’s view as a preset position.
The camera will take the exact position when the
preset's name is selected from the Preset position’s drop-down list. Preset
positions can be selected in Live View, and in events.
One position can be set as the Home position, which
is readily accessible by clicking on the Home button in both the Preset
Position Setup window and the Live View window. The position's name will have (H) added, for example, Entrance (H).
25
AXIS Q1910/-E/AXIS Q1921/-E - PTZ (Pan Tilt Zoom)
Advanced
Device
Available settings depend on the connected PT unit and uploaded driver, please refer to the online help files and to the
documentation provided with the PT unit and driver.
Controls
Panel Shortcut Command Buttons - Here are the controls for creating and saving shortcut
command buttons. These buttons can provide direct access
to various built-in auxiliary commands
provided by the PT driver. The buttons are displayed in the Control Panel, which is available on the
Live View page by clicking the Ctrl panel button.
Enable/Disable controls - Enable or disable the PTZ by checking/unchecking t
hese boxes. When disabled, the Pan and Tilt
sliders will not be available on the Live View page or any other page with the video stream included.
OSD Menu
If the PT unit supports an internal configuration menu, the menu can be accessed using the On-Screen Display (OSD).
Configure the PT unit by opening and navigating through the internal menu.
Control Queue
The PTZ Control Queue is a system for placing PTZ control requests in a queue. The control queue fields on the Live View page
show the user's current status and position in the queue and the amount of time remaining until PTZ control is given, or if the
user already has control - the amount of control time remaining.
Control Queue Settings
Enable PTZ Control Queue - This enables the queuing function and displays the user's status and position in the queue on
the Live View page.
Limit number of users in queue to - This can be specified up to 100. The default value is 20.
Control queue poll time - To keep the control queue up-to-date, the waiting cli
ents must regularly poll the camera to keep
their place in the queue. If the client does not send a new poll query within the time set here (in seconds), the client will be
dropped from the queue.
Setting a higher value can lead to greater numbers of 'dead' reques
ts in the queue, i.e. when clients leave the queue. Setting
too low a value, so that clients are required to send frequent poll queries, may result in the camera becoming overloaded.
Click Save to sav
e the settings.
26
AXIS Q1910/-E/AXIS Q1921/-E - Applications
Applications
The Applications feature allows you to upload third-party applications for use on this device. Listed under Setup >
Applications > Packages are the applications that have already been installed. Click on the name to view the menu options –
Settings, License and About.
Settings - Application-specific settings
License - Some applications require a license. If there is an Internet
connection Automatic Installation appears on the web
page. If there is no Internet connection, visit www.axis.com from another computer to acquire a License key file. To receive the
license key, you will need a license code and the camera’s serial number (found on the product’s label, see page 5).
About - Details about the installed application.
Upload Applications
To upload an application, browse to the package and click Upload Package.
Installed Applications
Uploaded applications are listed under Installed Applications together with information about the application’s version,
vendor, status (running or not running) and license information.
To start and stop an application, click the Start and St
op buttons.
To remove an uploaded application, select the application and click Re
move.
Click Lo
g to generate a log of the application happenings. The log is helpful when requesting support from the application’s
vendor.
For information on how to use the uploaded application, please ref
er to the documentation of the application package.
Note:
It is recommended to
run one application at a time. Avoid running applications when motion detection is active.
27
AXIS Q1910/-E/AXIS Q1921/-E - Events
Events
An event or Event Type triggers actions when activated. An event type is a set of parameters that defines the actions. A
common event type is an alarm that causes the camera to upload images. Many event types require an Event Server, to
receive uploaded images.
This section describes how to conf
igure the camera to perform certain actions when events occur.
Definitions
Event Servers
Event Servers are used to receive uploaded image files and/or notification messages. To set up Event Server connections in
your camera, go to Setup > Events > Event Servers and enter the required information for the required server type.
For details on each setting, see the online help available from each web page.
When the setup is complete, the connection can be tested by clicking the Te
st button (the connection test takes
approximately 10 seconds).
Event Types
An Event Type describes how and when the camera is to perform certain actions.
Example: If a person or object
passes in front of the camera and an
ev
ent has been configured to detect
and respond to motion, the camera
can record and save images to an FTP
server, and can send a notification
e-mail to an e-mail address. Images
can be sent as e-mail attachments.
Event type A set of parameters describing how and when the camera performs certain actions
Triggered Event - see page 28
An event that is started by some sort of signal,
for example, an external device such as a door
switch, motion detection, or system event.
Scheduled Event - see page 29 An event that runs during pre-prog
rammed time period(s).
Action
This occurs when the event runs, for example, uploading
of images to an FTP server, or email
notification.
Server type Purpose Information required
FTP Server
•
Receives uploaded images • Descriptive name
• Network address (IP address or host name)
• User name and password
HTTP Server
• Receives notification messages
• Receives uploaded images
• Descriptive name of your choice
• URL (IP address or host name)
• User name and password
• Proxy settings
TCP Server
• Receives notification messages • Descriptive name
• Network address (IP address or host name)
• Port number
28
AXIS Q1910/-E/AXIS Q1921/-E - Events
Triggered Event
A triggered event can be activated (triggered) by:
• Input ports – A signal from an alarm device connected to an input port
• Manual trigger – The event is activated manually
using the manual trigger button on the Live View page or through
the VAPIX® Application Programming Interface
• Application trigger – Using an uploaded application, see page 26
• Motion detection – Detected movement in a configured motion detection window
• Audio – When the sound level rises above or f
alls below the alarm level (configured under Video & Audio > Audio
Settings, see page 20.
• On boot – On restart, for example after power loss
• Pan Tilt Zoom – When the camera stops at a preset position
• Camera tampering – If the camera is repositioned o
r the lens is covered, see page 29
• Disk full – When the SD memory card has less
than 1 MB free memory
• Fan malfunction
How to set up a triggered event
The following example describes how to configure a triggered event to upload images when motion is detected.
1. Go to Setup > Events > Event Types.
2.
Click Add triggered... to open the Triggered Event Type Setup page.
3. Enter a descriptive Name for the event.
4. Set the Priority - High, Normal or Low (see the online help).
5. Set the minimum time interval between triggers to avoid repeated triggers for the same event.
6. Set the Respond to Trigger... parameters to define when the event is active, for example, after office hours.
7. From the Triggered by... drop-down list, select Motion detection. Select a motion detection window and specify if the
event is to be triggered when motion starts or stops.
8. Set the When Triggered... parameters, that is, define what the camera should do when motion is detected. To upload
images, select Save stream and enter the required information, see
Save stream
, on page 28.
9. Click OK to save the event in the Event Types list.
Please see the online help for descriptions of each available option.
Note:
Up to 10
event types can be configured in the camera, and up to three of these can be configured to upload images.
File names can be formatted according to specific requirements. See File Naming & Date/Time Formats online help.
Save stream
To upload images to an FTP or HTTP server, save the video stream to the local storage disk, or to send images by email, check
the Save stream box.
Image frequency – Set the image frequency to
a desired frame rate.
Pre- and post-trigger buffers
This function is very useful when checking
to see what happened immediately before and/or after a trigger, for example, 20
seconds before and after a door was opened. All uploaded images are JPEG images.
Include pre-trigger buffer – Images
stored internally in the server from the time immediately preceding the trigger. Check the
box to enable the pre-trigger buffer and specify the buffer length in seconds, minutes or hours.
Include post-trigger buffer
– Contains images from the time immediately after the trigger. The post-trigger buffer is
configured in the same way as the pre-trigger buffer.
29
AXIS Q1910/-E/AXIS Q1921/-E - Events
Notes:
• Pre-trigger and post-trigger buffers will be lost if the connection to the event server fails
• The maximum length of the pre-/post-buffer depends on the video image size and selected frame rate
• If the pre- or post-buffer is too large for the camera’s internal memory, the buffer length is reduced. If this occurs, an
entry is created in the unit's log file
Continue image upload (unbuffered) – Upload video images for a fixed length of time or for as long as the trigger is active.
The frame rate will be the best possible, but might not be as high as specified under image frequency, especially if uploading
via a slow connection.
Select type – Upload i
mages to an FTP or HTTP server, send images by email or save the video stream to the local storage disk.
Create folder – Images uploaded to FTP and HTTP servers can be saved to designated folders. Folders can for example be
named using the current date and time, see File Naming & Date/Time Formats in the online help.
Base file name – Used t
o name all uploaded images. Add a suffix or use your own file format to give the images unique
names, see File Naming & Date/Time Formats in the online help.
Use stream profile – Select
the stream profile to upload, send as email or save to the local disk.
Scheduled Event
A Scheduled event can be activated at preset times, in a repeating pattern on selected weekdays.
How to set up a scheduled event:
The following example describes how to set up a scheduled event.
1. Go to Setup > Events > Event Types.
2.
Click Add scheduled... to open the Scheduled Event Type Setup page.
3. Enter a descriptive Name for the event, such as ‘Scheduled e-mail upload’.
4. Set the Priority (High, Normal or Low).
5. Set the Activation Time parameters (24h clock) for the event. For example, select Recurrence pattern and let the
event start on Sundays at 13.00 with a duration of 12 hours.
6. Set the When Activated... parameters, that is, define what the camera should do when the event is active. To upload
images, select Save stream and enter the required information.See
Save stream
, on page 28.
7. Click OK to save the Event in the Event Types list.
Please see the online help for descriptions of each available option.
Camera tampering
The network camera can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed, or
severely defocused.
The camera tampering settings are configured on the Ev
ents > Camera Tampering page as described below. For the camera to
send an alarm you must also create an event, see
How to set up a triggered event
, on page 28.
Camera Tampering Settings
The Minimum duration parameter sets the minimum tampering period, that is an alarm will not be triggered until this period
has elapsed, even if the tampering conditions are otherwise met. This can help prevent false alarms for known conditions that
affect the image.
30
AXIS Q1910/-E/AXIS Q1921/-E - Events
Motion Detection
Motion detection is used to generate an alarm whenever movement occurs (or stops) in the camera’s field of view. A total of
10 Include and Exclude windows can be configured.
• Inclu
ded windows target specific areas within the whole image
• Excluded windows define areas within an Include window that should be ignored (areas outside Include windows are
automatically ignored)
Once configured, motion detection appears in the list of avai
lable triggers, for triggering events. See
How to set up a triggered
event
, on page 28.
Note:
Using the motion detection feature may decrease the camera’s overall performance.
Set up a motion detection window
The following example describes how to configure the camera for motion detection.
1. Go to Setup > Events > Motion
Detection.
2. Create a new motion detection window:
a) Using AXIS Media Control (Internet Explorer): Select Configure Inclu
ded Windows and click New. Select the new
window in the list of windows and enter a descriptive name.
b) Using the Java applet: Click Add Window. Select
the Include radio button and enter a descriptive name in the
field.
3. Adjust the size (drag the bottom right-hand corner) and positi
on (click on the text at the top and drag to the desired
position) of the active window.
4. Adjust the Object Size, History and Sensitivity profile sliders (see table below for details). Any detected motion within
an active window is then indicated by red peaks in the Activity window (the active window has a red frame).
5. Click Save.
To delete an Include or Exclude window:
a) Using AXIS Media Control (Internet Explorer): Select the wi
ndow and click Del.
b) Using the Java applet: Select the window and click on th
e cross in the upper right corner.
To exclude parts of the Include window, select the Exclude option and position the
Exclude window as required, within the Include window.
31
AXIS Q1910/-E/AXIS Q1921/-E - Events
Please see the online help for descriptions of each available option.
Examples:
• Avoid triggering on small objects by setting the object size level to high.
• Use several small Motion Detection windows rather than one large window, if triggers on small movements or
objects are desired.
• To reduce the number of triggers if there is a lot of movement during a short period of time, select a high history
level.
Port Status
Under Setup > Events > Port Status there is a list showing the status for the camera’s input and output. This is for the
benefit of Operators who have no access to the System Options section.
Example: If the Normal state for a push button connected to an input is set to Open circuit - as long as the button is not
pushed, the state is inactive. If the button is pushed, the state of the input changes to active.
Object Size History Sensitivity
High level Only very large objects
t
rigger motion detection
An object that appears in the region will
trigger the motion detection for a long
period
Ordinary colored objects on ordinary
backg
rounds will trigger the motion
detection
Low level Even very small objects
t
rigger motion detection
An object that appears in the region will
trigger motion detection for only a very
short period
Only very bright objects on a dark back-
ground trigger motion detection
Default value Low High High
32
AXIS Q1910/-E/AXIS Q1921/-E - Recording List
Recording List
The Recording List window contains a list of
recordings made to the memory card. It shows
each recording's start time, length, the event
type used to start the recording, and indicates
if the recording is locked so that it can neither
be deleted nor recorded over.
To view a recording, select it from the list and
click the P
lay... button.
For detailed recording and video information,
select an
individual recording from the list and
click the Properties... button.
Use the Loc
k/Unlock button to define whether a recording can be removed or recorded over, or if the recording is important
and needs to be saved for future use. Locking the recording can help prevent its accidental removal.
The Re
move button is used to delete unlocked recordings.
Recordings are made to the SD memory card once an event has been set up on under Setup > Event Types > Add
triggered.../Add scheduled> Save stream > Select type. Select Local Storage from the drop-down list.
See Setup > System Opt
ions > Storage > SD Card to connect, format and monitor the status and available recording space
of the SD memory card.
Notes:
•
Audio recordings cannot be saved to the SD memory card.
• The SD memory card is optional and not included in the product.
• To play recordings in Windows Media Player, download and install AXIS Matroska File Splitter from
www.axis.com/techsup/software
33
AXIS Q1910/-E/AXIS Q1921/-E - System Options
System Options
Security
Users
User access control is enabled by default. An administrator can set up other users, by giving these user names and passwords.
It is also possible to allow anonymous viewer login, which means that anybody may access the Live View page, as described
below:
The user list displays the authorized u
sers and user groups (levels):
HTTP/RTSP Password Settings - Select the type of password to allow. You may need to all
ow unencrypted passwords if there
are viewing clients that do not support encryption, or if you recently upgraded the firmware and the existing clients do
support encryption, but need to log in again, and be configured to use this functionality.
User Settings
• Check the checkbox to enable an
onymous viewer login to allow any viewer direct access to the Live View page.
• Check the checkbox to enable anonymous PTZ control login to allow anonymous users to join a queue for
gaining control of the PTZ controls.
• Enable Basic Setup - before using the network camera, there are certain settings that should be made, most of
which require Administrator access privileges. To quickly access these settings, use the Basic Setup in the menu.
All settings are also available from the standard setup links in the menu. Basic Setup is enabled by default but can
be disabled and removed from the menu.
IP Address Filter
Enable IP Address Filtering to allow or deny access to the network camera. Once enabled, the IP addresses in the list are
allowed or denied access according to the choice made in the drop-down list Allow/Deny the following IP addresses.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addr
esses). The users
from these IP addresses need to be specified in the user list with the appropriate access rights. This is done from Setup >
System Options > Security > Users.
HTTPS
The network camera supports encrypted browsing using HTTPS.
A self-signed c
ertificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create
self-signed certificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection,
true security is only implemented after the installation of a signed certificate issued by a certificate authority.
A signed certificate can be obtained from an issuing Certificat
e Authority by clicking the Create Certificate Request button.
When the signed certificate is returned, click the Install signed certificate button to import the certificate. The properties of
any certificate request currently resident in the camera or installed can also be viewed by clicking the Properties... button. The
HTTPS Connection Policy must also be set in the drop-down lists to enable HTTPS in the camera.
For more information, refer to the online help .
Viewer Provides the lowest level of access, which only allows access to the Live View page.
Operator An operator can view the Live View page, create and
modify events, and adjust certain other settings.
Operators have no access to System Options.
Administrator An administrator has unrestricted ac
cess to the Setup tools and can determine the registration of all
other users.
34
AXIS Q1910/-E/AXIS Q1921/-E - System Options
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless
network devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devic
es must authenticate themselves. The authentication is performed by a
third-party entity called an authentication server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft
Internet Authentication Service. In Axis implementation, the network device and the authentication server authenticate
themselves with the help of digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
The certificates are provided by an Certification Authority (CA). You need:
• a CAcertificate to validate the identity of the auth
entication server
• a CA-signed client certificate and a private
key to authenticate the network device.
To allow the network device to access a netw
ork protected by IEEE 802.1X:
1. Obtain a CA certificate, a client certificate and a client
private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the
client private key.
3. Under Settings, select the EAPOL version, provide your EAP identity and private key password.
Check the box to enable IEEE 802.1X and click Save.
Certificates
CA Certificate - The CA certificate is used to validate the identity of the authent
ication server. Enter the path to the
certificate directly, or locate the file using the Browse button. Then click Upload. To remove a certificate, click Remove.
Client Certificate/Client
private key - The client certificate and private key are used to authenticate the network device.
They can be uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client private key field if
uploading one combined file. For each file, enter the path to the file, or locate the file using the Browse button. Then click
Upload. To remove a file, click Remove.
Settings
Eapol version - Select the EAPOL version (1 or 2) as used in your network switch.
Eap identity - Enter the user identity (maximum 16 characters) associated with your certificate.
Private key password - Enter the password (maximum 16 characters) for the private key.
Enable IEEE 802.1X - Check the box to enable the IEEE 802.1X protocol.
Audio Support
Enable audio support - Allow clients to retrieve audio streams from the camera. See also
Audio Settings,
on page 20 for
information on how to configure the audio settings.
Note:
This parameter
will enable/disable all audio functionality in the camera, even in configured events and profiles.
35
AXIS Q1910/-E/AXIS Q1921/-E - System Options
Date & Time
Current Server Time
Displays the current date and time (24h clock). The time
can be displayed in 12h clock format in the overlay (see below).
New Server Time
Select your time zone from the drop-down list. If you want the server clock to au
tomatically adjust for daylight savings time,
select the Automatically adjust for daylight saving time changes.
Note:
The time zone setting only
applies when the device’s time is synchronized with an NTP server.
From the Time Mode section, select the preferred method to use for setting the time:
• Synch
ronize with computer time - Sets the time from the clock on your computer.
• Synchronize with NTP Server - The camera will obtain the time from an NTP server
• Set manually - This option allows you to manually set the time and date.
Note:
If using a host name for the NTP server, a DNS server must be configured under TCP/IP settings. See
Basic TCP/IP Set-
tings
, below.
Date & Time Format Used in Images
- Specify the formats for the date and time (12h or 24h) displayed in the video streams.
Use the predefined formats or use your own custom date and time formats. See Advanced File Naming & Date/Time Formats
in the online help for information on how to create your own date and time formats.
Network
Basic TCP/IP Settings
The network camera supports both IP version 4 and IP version 6. Both versions may be enabled simultaneously, and at least
one version must always be enabled. When using IPv4, the IP address for the camera can be set automatically via DHCP, or a
static IP address can be set manually. If IPv6 is enabled, the network camera receives an IP address according to the
configuration in the network router. There are also options for using AVHS (AXIS Video Hosting System) and AXIS Internet
Dynamic DNS Service. For more information on setting the IP address, please see the online help.
Network Settings
Click the Vie
w button for an overview of the IP configuration of the network camera.
IPv4 Address Configuration
Check the box to enable IPv4.
Obtain IP address via DHCP - Dynamic Host Configuration Protocol (DHCP) is
a protocol that lets network administrators
centrally manage and automate the assignment of IP addresses on a network. DHCP is enabled by default. Although a DHCP
server is mostly used to set an IP address dynamically, it is also possible to use it to set a static, known IP address for a
particular MAC address.
Note:
DHCP should only
be enabled if using dynamic IP address notification, or if your DHCP server can update a DNS server,
which then allows you to access the camera by name (host name). If DHCP is enabled and you cannot access the unit,
run AXIS IP Utility to search the network for connected Axis products or reset the network camera to factory default
settings and then perform the installation again.
36
AXIS Q1910/-E/AXIS Q1921/-E - System Options
Use the following IP address - To use a static IP address for the network camera, check the radio button and then make the
following settings:
• IP address – Specify a unique IP address for your camera. (To ch
eck if the IP address you intend to use is available or
not, click the Test button)
• Subnet mask – Specify the mask for the subnet
the camera is located on
• Default router – Specify the IP address of the default router (gateway) used for connecting devices attached to differ-
ent networks and network segments.
IPv6 Address Configuration
Check the box to enable IPv6. Other settings for IPv6
are configured in the network router.
Services
Enable ARP/Ping setting of IP address –
The IP address can be set using the ARP/Ping method, which associates the unit's
MAC address with an IP address. Check this box to enable the service. Leave disabled to prevent unintentional resetting of the
IP address.
Notes:
• The ARP/Ping service is automatically disabled two minutes after the unit
is started, or as soon as an IP address is set.
In order to reset the IP address, the camera must be restarted to activate ARP/Ping for an additional two minutes.
• Pinging the unit is still possible when this service is disabled.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service provides easy and secure
Internet access to live and recorded video accessible
from any location. For more information and help to find a local AVHS Service Provider go to www.axis.com/products/avhs
Enable AVHS - Enabled by default; if AVHS is not to be
used this option can be disabled.
One-click enabled - Press the camera’s control button (see
Hardware overview,
on page 5) to connect to an AVHS service
over the Internet. Once registered, Always will be enabled and the camera will stay connected to the AVHS service. If the
camera is not registered within 24 hours from when the button was pressed, the camera will disconnect from the AVHS
service.
Always - The camera will constantly attempt to connect to the AVHS service over t
he Internet; once registered the camera
will stay connected to the service. This option can be used when the camera is already installed and it is not convenient to use
the one-click installation.
AXIS Internet Dynamic DNS Service
Enable this option to use AXIS Internet Dynami
c DNS Service to assign a host name for easy access to your network camera.
Click Se
ttings... to register the camera with AXIS Internet Dynamic DNS Service, or to modify the existing settings (requires
access to the Internet). The domain name currently registered at the Axis Internet Dynamic DNS Service for your product can
at any time be removed.
For more information, please refer to
www.axiscam.net and to the online help.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides
the translation of host names to IP addresses on your network.
Obtain DNS server address via DHCP -
Automatically use the DNS server settings provided by the DHCP server. Click the View
button to see the current settings.
37
AXIS Q1910/-E/AXIS Q1921/-E - System Options
Use the following DNS server address - Enter the desired DNS server by specifying the following:
• Domain name - Enter the domain(s) to search for the host name used by the network camera. Multiple domains can
be separated by semicolons (;). The host name is always the first part of a Fully Qualified Domain Name, for example,
myserver is the host name in the Fully Qualified Domain Name myserver.mycompany.com where mycompany.com is
the Domain name.
• DNS ser
vers - Enter the IP addresses of the primary, and secondary DNS servers.
Note: This is not mandatory with regard to secondary DNS servers.
NTP Configuration
Obtain NTP server address via DHCP -
Check this radio button to automatically look up and use the NTP server settings as
provided by DHCP. Click the View button to see the current settings.
Use the following NTP server address - To creat
e manual settings, check this radio button and enter the host name or IP
address of the NTP server.
Host Name Configuration
The network camera can be accessed using a host
name, instead of an IP address. The host name is usually the same as the
assigned DNS Name.
Link-Local IPv4 Address
This is enabled by default and assigns the network camera an
additional IP address for use with UPnP™. The camera can have
both a Link-Local IP and a static/DHCP-supplied IP address at the same time - these will not affect each other.
HTTP and HTTPS
The default HTTP/HTTPS port numbers (80 and 443 respectively) can be changed
to any port within the range 1024-65535.
This is useful for simple security port mapping, for example.
NAT traversal (port mapping) for IPv4
A broadband router allows devices on a private
network (LAN) to share a single connection to the Internet. This is done by
forwarding network traffic from the private network to the “outside”, that is, the Internet. Security on the private network
(LAN) is increased since most broadband routers are pre-configured to stop attempts to access the private network (LAN) from
the public network/Internet.
Use NA
T traversal when your network camera is located on an intranet (LAN) and you wish to make it available from the
other (WAN) side of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT
router is forwarded to the camera.
Notes:
•
For NAT traversal to work, this must be supported by the broadband router.The router must also support UPnP™.
• The broadband router has many different names: “NAT router”, “Network router“, Internet Gateway”, “Broadband
sharing device” or “Home firewall” but the essential purpose of the device is the same.
Enable/Disable - When ena
bled, the network camera attempts to configure port mapping in a NAT router on your network,
using UPnP™. Note that UPnP™ must be enabled in the camera (see System Options > Network > UPnP).
LAN (intranet)
WAN (internet)
Broadband
(NAT)
router
ISP
AXIS Q1910
AXIS Q1921
38
AXIS Q1910/-E/AXIS Q1921/-E - System Options
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router
in the field provided.
If a router is not manually specified, the network c
amera automatically searches for NAT routers on your network. If more
than one router is found, the default router is selected.
Alternative HTTP port - Select th
is option to manually define an external HTTP port. Enter the port number in the field
provided. If no port is entered here a port number is automatically selected when NAT traversal is enabled.
Notes:
•
An alternative HTTP port can be used/be active even if NAT traversal is disabled. This is useful if your NAT router does
not support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this enter a new port number and click
Save.
FTP
The FTP server running in the network camera enables the upload of new firmware, and user appli
cations. Check the box to
enable the service.
RTSP
The RTSP protocol allows a connecting client to star
t an H.264 stream. Check the box to enable the server and enter the RTSP
port number to use. The default setting is 554. Note that H.264 video streams will not be available if this service is not
enabled.
SOCKS
SOCKS is a networking proxy protocol. The network camera can be configured to use a SOCKS server to reach networks on the
other side of a firewall/proxy server. This functionality is useful if the network camera is located on a local network behind a
firewall, and notifications, uploads, alarms, and such need to be sent to a destination outside the local network (such as the
Internet). See the online help for more information.
QoS (Quality of Service)
Quality of Service (QoS) guarantees a certain level of a specified resource to selected traffic on a network. Quality can be
defined as a maintained level of bandwidth, low latency, and no packet losses. The main benefits of a QoS-aware network can
be summarized as:
• The ability to prioritize traffic and thus allow critical flo
ws to be served before flows with lesser priority.
• Greater reliability in the network, thanks to the control of the amount of bandwidth an appli
cation may use, and thus
control over bandwidth races between applications.
The QoS in Axis network video products marks the data packets for various
types of network traffic originating from the
product. This makes it possible for network routers and switches to reserve a fixed amount of bandwidth for these types of
traffic. The network camera marks the following types of traffic:
•video
•audio
•event/alarm
• management network traffic
QoS Settings - For each type of network traffic supported by your Axis network video
product, enter a DSCP (Differentiated
Services Codepoint) value. This value is used to mark the traffic’s IP header. When the marked traffic reaches a network router
or switch, the DSCP value in the IP header tells the router or switch the type of treatment to apply to this type of traffic, for
example, how much bandwidth to reserve for it. Note that DSCP values can be entered in decimal or hex form, but saved
values are always shown in decimal.
For more information on Quality of Service,
please see Axis support web at www.axis.com/techsup
39
AXIS Q1910/-E/AXIS Q1921/-E - System Options
SMTP (email)
Enter the host names (or IP addresses) and port numbers for your primary and secondary mail servers in the fields provided, to
enable the sending of notifications and image email messages from the camera to predefined addresses via SMTP.
If your mail server requires authen
tication, check the box for Use authentication to log in to this server and enter the
necessary information. See the online help for more information.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is
the group of devices and management station running SNMP. Community names are used to identify groups.
Depending on the level of security required, select the version of SNMP to use.
SNMP v1/v2
Select either SNMP v1 that includes no security, or SNMP v2c t
hat uses very simple security.
The community name can be specified as a password for read or read/write access to all
supported SNMP objects. The
community is the group of network devices using SNMP. The default password for the Read Community is public and the
default password for the Write community is write.
Traps for SNMP v1/v2
Traps are used by the camera to send messages to a mana
gement system for important events or status changes.
If En
able traps is selected, enter the email address where the trap message is to be sent as well as the Trap community that
should receive the message.
There are four types of traps available for the network camer
a:
• Cold start
•Warm start
•Link up
• Authentication failed
SNMP v3
SNMP v3 provides encryption and secure passwords. HTTPS mu
st be enabled. To use traps with SNMP v3 an SNMP v3
management application is required.
If the Enable SNMP v3 option is selected, provide th
e Initial user password. Note that the initial password is activated only
when HTTPS is enabled and can only be set once.
If HTTPS is enabled, SNMP v1 and
SNMP v2c should be disabled.
When the SNMP configuration is ready, click Save to u
se the new settings. Click Reset to return to the default values.
UPnP™
The network camera includes support for UPnP™. UPnP™ is enabled by default, and the network camera then is automatically
detected by operating systems and clients that support this protocol.
RTP/H.264
These settings are the port range, IP address, port number (video and audio), and Time-To-Live value to use for the video
stream(s) in multicast H.264 format. Only certain IP addresses and port numbers should be used for multicast streams. For
more information, please see the online help .
40
AXIS Q1910/-E/AXIS Q1921/-E - System Options
Bonjour
The network camera includes support for Bonjour. When enabled, the camera is automatically detected by operating systems
and clients that support this protocol.
Storage
SD Card
The Disk Management window is used to set up and manage local storage. It is used to connect memory cards for recording
video, monitoring a disk’s status, enabling automatic cleanup and preventing the memory card from being overwritten.
Storage Device
Storage device is used to identify and monitor the status of the
SD card. it shows the size of the memory card and how much
free space is available for storage. It is also used to mount and format SD cards for local storage.
Device Settings
Device settings is used to configure removal of recorded video. Automatic disk cleanup can be
enabled and set up according to
a schedule, and an SD card can be locked to prevent storage removal.
Ports & Devices
I/O Ports
The network camera has two configurable input/output ports for connection of external devices. Select the port direction
(Input or Output) from the drop-down list. The ports can be given descriptive names and their Normal state and be
configured as Open circuit or Grounded circuit.
See
Unit connectors,
on page 6, for information on how to connect external devices.
COM Port
This page contains settings for the RS-485/RS-422 serial interface. To enable support for a pan/tilt motor connected to the
camera’s RS-485/422 port, select Pan Tilt Zoom from the Usage drop-down list and click Save.
See also
PTZ (Pan Tilt Zoom),
on page 24.
See
Unit connectors,
on page 6, for wiring information.
LED Settings
The Status indicator LED on the camera can be set to flash at a configurable interval (or to not light up at all) when the unit is
accessed. For a listing of all LED behavior, see page 8, or the online help.
The LED does not flash when the stream
is retrieved using H.264 multicast.
Maintenance
Restart - The camera is restarted without changing any settings.
Restore - The camera is restarted and most settings are reset to factory default values. The settings that do not reset are:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
•the subnet mask
• the system time
• the IEEE 802.1x settings
41
AXIS Q1910/-E/AXIS Q1921/-E - System Options
Default - The default button should be used with caution. Click this returns the camera’s setting to the factory default values
(including the IP address).
Upgrade Server - See
Upgrading the firmware
, on page 44.
Support
Support Overview
The Support Overview page provides valuable information on troubleshooting and contact information, should you require
technical assistance.
System Overview
System Overview provides an overview of the camera’s status and settings. Information that can be found here includes the
camera’s firmware version, IP address, security, event and image settings and recent log items. Many of the captions are also
links to the proper Setup page to conveniently make adjustments in the camera’s settings.
Logs & Reports
When contacting Axis support, please be sure to provide a valid Server Report with your query. The Access Log is automatically
included in the server report.
Information
The Se
rver Report and Parameter List may prove useful
when troubleshooting a problem or when contacting Axis
support.
• Syst
em Log - Provides information about
system events.
• Access Log - By default, the Access Log lists all
failed attempts to access the camera but can
be configured to list all connections to the
camera, whether successful or not. Go to
Support > Logs & Reports > Configuration
and select the desired level of information from
the list. See below for more information. The
Access Log is useful for various purposes such
as tracking all access to the camera, system
analysis and troubleshooting.
• Server Report - Provides information about the server status and should always be included when requesting
support.
• Parameter List - Shows the unit's parameters and their current settings.
• Connection List - Lists all clients that are currently accessing video and audio. It is also used for system analysis
and troubleshooting.
• Crash Report – Generates an archive with debugging information. Note that the report takes several minutes to
generate.
Configuration
From the drop-down lists, select the level of information
to be added to the System Log and Access Log files and the
permitted size of the log files.
The default information level for the Access Log is set to Critical & Warnings, i.e.
failed connections. However, in an error
situation and when requesting support, set it to the highest information level - Critical & Warnings & Info.
For the Log Level for Email, select from the drop-down list the level
of information to send as email and enter the destination
email address.
42
AXIS Q1910/-E/AXIS Q1921/-E - About
Advanced
Scripting
Scripting is an advanced function that enables you to customize and use scripts.
Caution!
Incorrect scripting may cause unexpected behavior or even cause loss of contact with the unit. If a script does cause problems,
reset the unit to its factory default settings. A backup file may be of use to return the unit to its latest configuration.
Axis strongly recommends that you do not use this func
tion unless you understand the consequences. Note that Axis
support does not provide assistance for problems with customized scripts.
For more information, please visit the Developer pages at www.axi
s.com/developer
File Upload
Files (e.g. web pages and images) can be uploaded to the network camera and used as custom settings. Uploaded files are
accessed via http://<ip address>/local/<user>/<file name> where <user> is the selected user access group (viewer, operator
or administrator) for the uploaded file.
Plain Config
Plain Config is for the advanced user with experience of Axis network camera configuration. All parameters can be set and
modified from this page. Help is available from the standard help pages.
About
Here you can find basic information about your network camera. You can also view third party software licenses.
43
AXIS Q1910/-E/AXIS Q1921/-E - Resetting to the factory default settings
Resetting to the factory default settings
To reset the camera to the original factory default settings, go to the System Options > Maintenance web page (as described
in
Maintenance,
on page 40) or use the Control button on the side of the camera (see page 5) as described below:
Using the Control Button
To reset the camera to the factory default settings using the Control Button:
1. Disconnect power from the camera. If PoE is used,
disconnect the network cable.
2. Press and hold the Control button while reconnecting power.
3. Keep the Control button pressed until the Status Indicator color changes to amber (this may take up to 15 seconds).
4. Release the Control button. When the Status Indicator changes to green (which may take up to 1 minute), the process
is complete and the camera has been reset. The unit now has the default IP address 192.168.0.90
5. Re-assign the IP address, for instructions see the Installation Guide supplied with the camera.
44
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that determines the functionality of network cameras. One of your first actions when troubleshooting a
problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular
problem. The current firmware version in your camera is displayed on the page Setup > Basic Setup or under About.
Upgrading the firmware
When you upgrade your camera with the latest firmware from Axis web site, your camera receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release, before updating the
firmware.
Note:
P
reconfigured and customized settings are saved when the firmware is upgraded (providing the features are available
in the new firmware) although this is not guaranteed by Axis Communications.
1. Save the firmware file to your computer. The
latest version of the firmware is available free
of charge from Axis web site at
www.axis.com/techsup
2. Go to Setup > System Options >
Maintenance in the camera’s web pages.
3. In the Upgrade Server section, browse to the
desired firmware file on your computer. Click
Upgrade.
Notes:
• After starting the upgrade process, always
wait at least 5-10 minutes before restarting
the camera, even if you suspect the upgrade
has failed.
• Your dealer reserves the right to charge for
any repair attributable to faulty upgrading by the user.
• AXIS Camera Management can be used for multiple upgrades. Please see Axis web site at www.axis.com for more
information.
Emergency Recovery Procedure
If power or the network connection to the camera is lost during the upgrade, the process fails and the unit becomes
unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial
number is found on the label attached to the bottom of the camera.
1. UNIX/Lin
ux - From the command line, type the following:
arp -s <IP address of camera> <serial number> temp
ping -s 408 <IP address of camera>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of camera> <serial number>
ping -l 408 -t <IP address of camera>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to select the
upgrade file to use, for example, AXIS_Q1910.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade is complete (1-10 minutes), the unit automatically restarts and shows a steady green on the Power
and Status LEDs and flashing green or amber on the Network LED.
5. Reinstall the camera, referring to the installation guide.
If the emergency recovery procedure does n
ot get the camera up and running again, please contact Axis support at
www.axis.com/techsup/
45
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting
Axis Support
If you contact Axis support, please help us resolve your problem expediently by providing a Server Report and a detailed
description of the problem.
The Server Report contains important information about the server and its sof
tware, as well as a list of the current
parameters. The Access Log is also included in the Server Report. Go to Setup > System Options > Support > Support
Overview to generate a Server Report.
46
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting
Symptoms, possible causes, and remedial action
Problems setting the IP address
When using ARP/Ping Try the installation again. The IP address must be set within two minutes after power has
been applied to the camera. Ensure the Ping length is set to 408. See the Installation Guide.
The camera is located on a different
subnet
If the IP address intended for the camera and the IP address of your computer are located
on different subnets, you will not be able to set the IP address. Contact your network
administrator to obtain an appropriate IP address.
The IP address is being used by
another device
Disconnect the camera from the network. Run the Ping command. (In a Command/DOS win-
dow, type ping
and the IP address of the unit).
If you receive:
Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that
the IP address may already be in use by another device on your network. You must obtain a
new IP address and reinstall the unit.
If you see: Request timed out - this means that the IP address is available for use with your
camera. In this case, check all cabling and reinstall the unit.
Possible IP address conflict with
another device on the same subnet
The static IP address in the camera is used before the DHCP server sets a a dynamic address.
This means that if the same default static IP address is also used by another device, there
may be problems accessing the camera. To avoid this, set the static IP address to 0.0.0.0.
The camera cannot be accessed from a browser
The IP address has been changed by
DHCP
If the camera and client are on the same network, Run AXIS IP Utility to locate the camera.
Identify the camera using its model or serial number
Alternatively:
1) Move the camera to an isolated network or to
one with no DHCP or BOOTP server. Set the
IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping com-
mands.
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main net-
work. The unit now has a fixed IP address th
at will not change.
3) As an alternative to 2), if dynamic IP addre
ss via DHCP or BOOTP is required, select the
required service and then configure IP address change notification from the network set-
tings. Return the unit to the main network. The unit now has a dynamic IP address, but will
notify you if the address changes.
Other networking problems Test the network cable by connecting it to another network device, then Ping that device
from your workstation. See instructions above.
Camera is accessible locally, but not externally
Broadband router configuration To configure your broadband router to allow incoming data traffic to the camera, enable the
NAT-traversal feature which will attempt to automatically configure the router to allow
access to the camera.
This is enabled from Setup > System Options > Network > TCP/IP Advanced.
Firewall protection Check the Internet firewall with your system administrator.
Default routers required Check if you need to configure the default router settings.
Problems with the H.264 format
No H.264 displayed in the
client
Check that the correct network interface is selected in the AMC control panel applet
(streaming tab).
Check that the relevant H.264 connection methods are enabled in the AMC control panel
applet (streaming tab).
In the AMC control applet, select the H.264 tab and click the button Set to default H.264
decoder.
No multicast H.264 displayed in the
client
Check with your network administrator that the multicast addresses used by the
camera are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Multicast H.264 only accessible by
local clients
Check if your router supports multicasting, or if the router settings between the client and
the server need to be configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of H.264 images Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering from the H.264 tab in the AMC control panel applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can usually
be downloaded from the manufacturer's web site.
Image degeneration Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply Check your power supply.
47
AXIS Q1910/-E/AXIS Q1921/-E - Troubleshooting
For further assistance, please contact your reseller or see the support pages on Axis web site at www.axis.com/techsup
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure Contact your Axis dealer.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged
See the
Emergency Recovery Procedure
above.
No images displayed on web page
Problem with AMC.
(
Internet Explorer only
)
To enable the updating of video images in Microsoft Internet Explorer, set your browser to
allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is
installed on your workstation.
Installation of additional ActiveX
component restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for
more information.
Video/Image problems, general
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lower-
ing the frame rate or the upload period.
Slow image update Configuring pre-buffers, motion detection, high-resolution images, or high frame rates, will
affect the performance of the camera.
Image out of focus (AXIS Q1921/-E only) Unscrew the stop screw on the lens, using a slotted screwdriver
1.8
mm. Adjust lens to focus as required and re-tighten the stop screw.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or may be too large. Refer
to Overlay Image Requirements and Limitations in the online help for more information.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later)
can sometimes freeze on a slow com-
puter
Lower the image resolution.
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Try deleting existing
files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based on changes in luminance in the image. This means that if there
are sudden changes in the lighting, motion detection may be triggered mistakenly. Lower
the sensitivity setting to avoid problems with luminance.
No audio
Incorrect setup Check the sound card in the PC. Ensure that the mute button is not pressed and the volume
settings are correct.
No audio or
very poor audio quality
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select
Microphone for the internal microphone or for a connected external microphone. Select
Line for a connected line in source.
Audio volume too low/high
Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the
microphone in the toolbar on the Live View page.
Poor audio quality
CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and com-
pression.
Unsynchronized audio and video It is recommended that the camera's time setting is synchronized with an NTP Server. This is
enabled under System Options > Date & Time.
Distorted audio Check that the correct Audio Input source is selected under Setup > Audio Settings >
Source. Select Microphone for the internal microphone or for a connected external micro-
phone. Select Line for a connected line in source.
48
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1910/-E
Technical Specifications for AXIS Q1910/-E
Function/group Item Specification
Camera Models • AX
IS Q1910 (indoor)
• A
XIS Q1910-E (outdoor)
Image sensor Uncooled Micro bolometer 160x128 pixels
Lens • f 13 mm: F1.25, angle of view, horizontal: 17°
Detection range At least 200 m (220 yards) for humans (1.8m x 0.5 m)
At least 550 m (600 yards) for vehicles (2.3 m x 2.3 m)
Sensitivity NetD < 100 mK
Video Video compression • H.264 (MPEG-4 Part 10/AVC) Baseline profile
• Motion JPEG
Resolutions Sensor is 160x128. Image can be scaled up to 7
20x576 (D1) and to standard
VGA resolutions.
Frame rate H.264 8.3 fps
Frame rate
Moti
on JPEG
8.3 fps
Video streaming • At least 5 streams in H.264 and Motion JPEG: simultaneous, individually
c
onfigured streams in max. resolution at 8.33 fps
• Controllable frame rate and bandwidth
• VBR/CBR H.264
Image settings • Compression, brightness, exposure control, rotation, mirroring of images
• Text and image overlay
• Privacy mask
• Palettes
Palette White-hot and black-hot plus a multiple choice of pallettes
Audio Audio streaming Two-way, half-duplex
Audio compression • AAC LC 8/16 kHz
• G.711 PCM 8 kHz
• G.726 ADPCM 8 kHz
• Configurable bit rate
Audio Input/Output AXIS Q1910: Built-in microphone, external microphone or line input, line
output
AXIS Q1910-E: Exter
nal microphone or line input, line output
Network Security Password protection, IP address filtering,
HTTPS encryption, IEEE 802.1X
network access control, digest authentication, user access log
Supported protocols IPv4/v6, HTTP, HTTPS, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,
SNMPv1/
v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP,
ICMP, DHCP, ARP, SOCKS, etc.
Wide range of PT heads supported (dri
vers available for download at
www.axis.com
*This product includes software developed by the Open SSL Project for use in
the Open SSL Tool kit (www.openssl.org)
49
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1910/-E
System
Integration
Application
Programming
Interface
Open API for software integration, including ONVIF, specification available at
www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform,
specifications available at www.axis.com
Intelligent video • Video motion detection, active tampering alarm, audio detection
• Support for AXIS Camera Application Platform enabling installation of
third-party applications.
Alarm triggers Intelligent video, external input, disk full
Alarm events • File upload via FTP, HTTP and email
• Notification via email, HTTP and TCP
• External output activation
• Play audio clip
• Video recording to local storage
Video buffer 32 MB pre- and post alarm
Video access from
web browser
• Camera live view
• Video recording to file (ASF)
• Customizable HTML pages
• Windows 7, Windows Vista, XP, 2000, Server 2003
• DirectX 9c or higher
• For other operating systems and browers see
www.axis.com/techsup
General Casing AXIS Q1910: Zinc
chassis
AXIS Q1910-E: IP66-rated aluminum c
asing with germanium window and
integrated dehumidifying membrane
Processors and
memory
• ARTPEC-3, 128 MB RAM, 128 MB Flash
• Battery backed-up real-time clock
Power AXIS Q1910: Power over Ether
net IEEE 802.3af Class 3, 8 – 20 V DC, max 8.2 W
or 20 - 24 V AC, max 12.7 VA, Power supply not included
AXIS Q1910-E: Pow
er over Ethernet IEEE 802.3af Class 3, 8 – 20 V DC, max
11.2 W, 20 - 24 V AC, max 17.4 VA, Power supply not included
Connectors • RJ-45 10BASE-T/100BASE-TX PoE,
• Terminal block for power
• Terminal block for two configurable inputs/outputs
• 3.5 mm mic/line in, 3.5 mm line out
• Terminal block for RS-485/RS-422
• Terminal block for AXIS Q1910-E heater
Local Storage SD/SDHC memory card slot (card not included)
Operating conditions AXIS Q1910: -40 ºC to 50 ºC (-40 ºF to 122 ºF), humidity 20-80% RH
(non-condensing)
AXIS Q1910-E: -4
0 ºC to 50 ºC (-40 ºF to 122 ºF), IP66
Storage conditions -40 ºC to 50 ºC (-40 ºF to 122 ºF)
Approvals • EN 55022 Class B
• EN 61000-3-2
• EN 61000-3-3
• EN 55024
• EN 61000-6-1
• EN 61000-6-2
• EN 60950-1
• FCC Part 15, Subpart B, Class B
• VCCI, Class B ITE
• C-tick AS/NZS CISPR 22
• ICES-003, Class B
• IP66 (AXIS Q1910-E)
Dimensions (HxWxD) AXIS Q1910: 58 x
79 x 186 mm (2.3" x 3.1" x 7.3")
AXIS Q1910-E: 1
20 x 161 x 404 mm (4.7" x 6.3" x 15.9")
Function/group Item Specification
50
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1910/-E
Weight AXIS Q1910: 990 g (2.18 lb)
AXIS Q1910-E: 3520 g (7.76 lb)
Included accessories Connector kit, Installation Guide, Windows decoder 1-user license
AXIS Q1910-E: wall mount bracket, 5 m (16 ft) Ethernet cable
Video management
so
ftware
(not included)
• AXIS Camera Station - Video management software for viewing and recording
up to 50 cameras
• See www.axis.com/partner/adp_pa
rtners.htm for more software applications
via partners
Optional accessories • Wall bracket accessories
• Pan/tilt motor
• Power supply
• Multi-user decoder license pack
Function/group Item Specification
51
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1921/-E
Technical Specifications for AXIS Q1921/-E
Function/group Item Specification
Camera Models • A
XIS Q1921 (indoor)
• A
XIS Q1921-E (outdoor)
Image sensor Uncooled Micro bolometer 384x288 pixels
Lens • 10 mm: f 1.2 mm, angle of view, horizontal: 55°, vertical: 40°
• 19 mm: f 1.0 mm, angle of view, horizontal: 29°, vertical: 21°
• A
XIS Q1921-E: 35 mm: f 1.2 mm, angle of view, horizontal: 15°, vertical: 11°
• AXIS Q1921-E: 60 mm: f 1.2 mm, angle of view, horizontal: 9°, vertical: 7°
Detection range • 10 mm: human: 200 m (220 yd.), vehicle: 460 m (515 yd.)
• 19 mm: human: 380 m (415 yd.), vehicle: 870 m (950 yd.)
• A
XIS Q1921-E: 35 mm: human: 700 m (765 yd.), vehicle: 1610 m (1760 yd.)
• A
XIS Q1921-E: 60 mm: human: 1200 m (1312 yd.), vehicle: 2760 m (3020 yd.)
human (1.8m x 0.5 m), vehicle (2.3 m x 2.3 m)
Sensitivity NetD < 100 mK
Video Video compression • H.264 (MPEG-4 Part 10/AVC) Baseline profile
• Motion JPEG
Resolutions Sensor is 384x288. Image can be sc
aled up to 720x576 (D1) and to standard
VGA resolutions.
Frame rate H.264 8.3/30 fps*
*Frame rate above 9 fps may be subject to export control regulations
Frame rate
Motio
n JPEG
8.3/30 fps*
*Frame rate above 9 fps may be subject to export control regulations
Video streaming • 1 stream in H.264 and Motion JPEG: simultaneous, individually configured
streams
in max. resolution at 9/30 fps
• Controllable frame rate and bandwidth
• VBR/CBR H.264
Image settings • Compression, brightness, exposure control
, rotation, mirroring of images
• Text and image overlay
• Privacy mask
• Palettes
Palette White-hot and black-hot plus a multiple choice of pallettes
Audio Audio streaming Two-way, half-duplex
Audio compression • AAC LC 8/16 kHz
• G.711 PCM 8 kHz
• G.726 ADPCM 8 kHz
• Configurable bit rate
Audio Input/Output AXIS Q1921: Built-in microphone, external
microphone or line input, line
output
AXIS Q1921-E: External microphone or line input
, line output
Network Security Password protection, IP address filtering, HTTPS encryption,
IEEE 802.1X network
access control, digest authentication, user access log
Supported protocols IPv4/v6, HTTP, HTTPS, SSL/TLS*, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP,
ICMP, DHCP, ARP, SOCKS, etc.
Wide range of PT heads supported (dr
ivers available for download at
www.axis.com
*This product includes software developed by
the Open SSL Project for use in the
Open SSL Tool kit (www.openssl.org)
52
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1921/-E
System
Integration
Application
Programming
Interface
Open API for software integration, including ONVIF, specification available at
www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform,
specifications available at www.axis.com
Intelligent video • Video motion detection, active tampering alarm, audio detection
• Support for AXIS Camera Application Platform enabling installation of
third-party applications.
Alarm triggers Intelligent video, external input, disk full
Alarm events • File upload via FTP, HTTP and email
• Notification via email, HTTP and TCP
• External output activation
• Play audio clip
• Video recording to local storage
Video buffer 32 MB pre- and post alarm
Video access from
web browser
• Camera live view
• Video recording to file (ASF)
• Customizable HTML pages
• Windows 7, Windows Vista, XP, 2000, Server 2003
• DirectX 9c or higher
• For other operating systems and browers see www.axis.com/tech
sup
General Casing AXIS Q1921: Zinc
chassis
AXIS Q1921-E: IP66-rated aluminum casing with
germanium window and
integrated dehumidifying membrane
Processors and
mem
ory
• ARTPEC-3, 128 MB RAM, 128 MB Flash
• Battery backed-up real-time clock
Power AXIS Q1921: Power over Ethernet IEEE 802.3af Class 3, 8 – 20 V DC, max 6 W or
20 - 24 V AC, max 10 VA, Power supply not included
AXIS Q1921-E: Pow
er over Ethernet IEEE 802.3af Class 3, 8 – 20 V DC, max 10
W, 20 - 24 V AC, max 16 VA, Power supply not included
Connectors • RJ-45 10BASE-T/100BASE-TX PoE,
• Terminal block for power
• Terminal block for two configurable inputs/outputs
• 3.5 mm mic/line in, 3.5 mm line out
• Terminal block for RS-485/RS-422
• Terminal block for AXIS Q1921-E heater
Local Storage SD/SDHC memory card slot (card not included)
Operating conditions AXIS Q1921: -40 ºC to 60 ºC (-40 ºF to 140 ºF), humidity 20-80% RH
(non-condensing)
AXIS Q1921-E: -40
ºC to 60 ºC (-40 ºF to 140 ºF), IP66
Storage conditions -40 ºC to 60 ºC (-40 ºF to 140ºF)
Approvals • EN 55022 Class B
• EN 61000-3-2
• EN 61000-3-3
• EN 55024
• EN 61000-6-1
• EN 61000-6-2
• EN 60950-1
• FCC Part 15, Subpart B, Class B
• VCCI, Class B ITE
• C-tick AS/NZS CISPR 22
• ICES-003, Class B
• IP66 (AXIS Q1921-E)
Function/group Item Specification
53
AXIS Q1910/-E/AXIS Q1921/-E - Technical Specifications for AXIS Q1921/-E
General performance considerations
When setting up your system, it is important to consider how various settings and situations will affect performance. Several
factors affect the amount of bandwidth (the bit rate) required; the following factors are among the most important to
consider:
• High image resolutions and/or lower compressio
n levels result in larger images.
• Access by large numbers of Motion JPEG and/or
unicast H.264 clients.
• Simultaneous viewing of different streams (resolution, compression,
etc.) by different clients.
• Accessing both Motion JPEG and H.264 video streams simultaneously.
• Enabled motion detection.
• Heavy network utilization due to poor infrastructure.
Dimensions (HxWxD) AXIS Q1921: • 10 mm: 58 x 79 x 190 mm (2.3" x 3.1" x 7.5")
• 19 mm: 58 x 79 x 186 mm (2.3" x 3.1" x 7.3")
AXIS Q1921-E • 120 x 161 x 404 mm (4.7" x 6.3" x 15.9")
Weight AXIS Q1921: • 10 mm: 970 g (2.1 lb.)
• 19 mm: 950 g (2.1 lb.)
AXIS Q1921-E • 10 mm: 3500 g (7.7 lb.)
• 19 mm: 3480 g (7.7 lb.)
• 35 mm: 3580 g (7.9 lb.)
• 60 mm: 3650 g (8.1 lb.)
Included accessories Connector kit, Installation Guide, Windows decoder 1-user license
AXIS Q1921-E: w
all mount bracket, 5 m (16 ft) Ethernet cable
Video management
software
(not included)
• AXIS Camera Station - Video management software for viewing and recording
up to 50 cameras
• See www.axis.com/partner/
adp_partners.htm for more software applications
via partners
Optional accessories • Wall bracket accessories
• Pan/tilt motor
• Power supply
• Multi-user decoder license pack
• Lenses AX
IS Q1921: 10 mm, 19 mm
• Lenses AX
IS Q1921-E: 10 mm, 19 mm, 35 mm and 60 mm
Function/group Item Specification
AXIS Q1910/-E/AXIS Q1921/-E - Index
54
Index
A
Action Buttons 11, 22
Active/Inactive 22
Alarm 7, 29
AMC 9
ARP/Ping 35
Audio 17
Audio input 19
Audio output 20
Audio Settings 19
AXIS Media Control 19
B
Backup 40
Bit Rate 17
Bonjour 9
Buffer Size 27
C
Camera tampering 28
Control Button 42
D
Date & Time 34
Default Viewer 21
DNS Configuration 35
DNS Server 35, 36
Domain Name 36
E
Emergency Recovery 43
Enable ARP/Ping 35
Event Servers 26
Events 25
F
Factory Default Settings 42
FTP Server 26
G
GOV Settings 17
H
H.264 16, 17
Half duplex 19
Host Name 36
HTTP Server 26
HTTPS 10, 32, 36
I
I/O Ports 39
IEEE 802.1X 33
Input 7
IP Address Filtering 32
L
Live View 11
Live View Config 21
Logs & Reports 40
M
Motion Detection 7, 29
N
NAT traversal 10, 36
Network Settings 34
NTP Server 34
O
Output 7
Output Buttons 22
P
Palette 16
Pinout - I/O connectors 7
Port Status 30
Ports & Devices 39
Preset Positions 23
Pulse 11, 22
Q
QuickTime 14, 21
R
Recording List 31
Recovery 43
S
Scheduled Event 26, 28
Security 32
Server Time 34
Snapshot button 11
SNMP 38
Support 40
System Options 32
T
TCP Server 26
TCP/IP Settings 34
Time Mode 34
Triggered Event 26
Troubleshooting 43
U
Upgrade Server 40
UPnP 36, 38
Users 32
V
Video Stream 16
