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9
EN
English
8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the
humidier. If you are unable to solve the problem with the information below, contact
the Consumer Care Center in your country.
Problem Possible solution
The humidier does
not work.
• Make sure that there is power supply to the humidier.
• Make sure that the water tank is lled with water and the
upper unit is placed properly onto the water tank.
There is no air
humidication.
• Make sure that the water tank is lled with water and the
upper unit is placed properly onto the water tank.
• Your room might have too much ventilation. Please close
doors and windows.
• Your room size is too big. The recommended room size is:
• 25 m
2
/269 ft
2
(HU4801)
• 38 m
2
/409 ft
2
(HU4811)
The water tank leaks. • Make sure that the humidier is not overlled with water.
• Make sure that the humidier is well assembled/connected
every time after you clean it or after you remove the upper
unit and/or water tank for relling.
• Make sure that the water tank is properly placed. If the
problem persists, contact the Consumer Care Center in your
country.
There are some
white deposits on
the humidication
lter.
The white deposits are called scale and they consist of
minerals from the water. Scale on the humidication lter
aects the humidifying performance, however it does not harm
your health. Please follow the cleaning instructions in the user
manual.
The lter turns
yellowish after some
time.
The yellow deposits is a natural eect of the wick material,
and it has no impact on humidication performance. Clean
the humidication lter frequently to remove the scale, and
replace the humidication lter every 6 months.
There is unpleasant
smell coming out
from the humidier.
• Make sure that the water tank is lled with water.
• Clean the humidication lter (see chapter ‘Cleaning the
humidication lter’).
No air comes out of
the air outlet.
Plug the humidier into the power supply and switch on.
I do not see visible
mist coming out of
the humidier. Is it
working?
• When mist is very ne, it is invisible. This humidier has a
NanoCloud humidication technology, which produces
healthy humid air from the outlet area without formation of
water mist. Therefore, you cannot see the mist.
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