Axis 02653-001 A1610 Network Door Controller User Manual

AXISA1610NetworkDoorController

UserManual

AXISA1610NetworkDoorController

TableofContents

Solutionoverview...........................................3

Getstarted................................................5

Findthedeviceonthenetwork....................................5

Openthedevice'swebpage.......................................5

Setanewpasswordfortherootaccount............................5

Securepasswords...............................................5

Verifythatnoonehastamperedwiththermware....................6

Webpageoverview..............................................6

Congureyourdevice........................................7

Thedeviceinterface.........................................8

Status........................................................8

Accesscontrol..................................................9

System........................................................9

Maintenance...................................................18

Learnmore................................................19

Security.......................................................19

Specications..............................................20

Productoverview................................................20

LEDindicators..................................................20

Buttons.......................................................

Connectors....................................................

Troubleshooting............................................27

Resettofactorydefaultsettings...................................27

Firmwareoptions...............................................27

Checkthecurrentrmwareversion.................................

Upgradethermware............................................27

Technicalissues,clues,andsolutions................................

Performanceconsiderations.......................................

Contactsupport.................................................29

AXISA1610NetworkDoorController

Solutionoverview

ThenetworkdoorcontrollercaneasilybeconnectedtoandpoweredbyyourexistingIPnetworkwithnoneedforspecialcabling.

AXISA1610NetworkDoorController

Solutionoverview

Eachnetworkdoorcontrollerisanintelligentdevicethatiseasilymountedclosetoadoor.Itcanpowerandcontroluptotworeaders.

AXISA1610NetworkDoorController

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both

applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

Chrome

Firefox

Edge

Safari

Windows

recommended

macOS

recommendedrecommended

Linux

recommendedrecommended

Otheroperatingsystems*

*TouseAXISOSwebinterfacewithiOS15oriPadOS15,gotoSettings Settings

Settings

> >

Safari Safari

Safari

> >

Advanced Advanced

Advanced

> >

Experimental Experimental

Experimental

Features Features

Features

anddisable

NSURLSessionWebsocket.

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoAXISOSPortal.

Openthedevice'swebpage

1.OpenabrowserandtypetheIPaddressorhostnameoftheAxisdevice.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Typetheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSetanew

passwordfortherootaccountonpage5.

Setanewpasswordfortherootaccount

Thedefaultadministratorusernameisroot.There’snodefaultpasswordfortherootaccount.Yousetapasswordtherst

timeyoulogintothedevice.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage5.

2.Retypethepasswordtoconrmthespelling.

3.ClickAdduser.

Important

Ifyoulosethepasswordfortherootaccount,gotoResettofactorydefaultsettingsonpage27andfollowtheinstructions.

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

AXISA1610NetworkDoorController

Getstarted

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey

maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Verifythatnoonehastamperedwiththermware

TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:

1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage27.

Afterthereset,securebootguaranteesthestateofthedevice.

2.Congureandinstallthedevice.

Webpageoverview

Thisvideogivesyouanoverviewofthedeviceinterface.

Towatchthisvideo,gotothewebversionofthisdocument.

help.axis.com/?&piaId=81253&section=webpage-overview

Axisdevicewebinterface

AXISA1610NetworkDoorController

Conﬁgureyourdevice

Forhowtocongureyourdevice,seeAXISCameraStationusermanualorthird-partysolutions.

AXISA1610NetworkDoorController

Thedeviceinterface

Toreachthedeviceinterface,typethedevice’sIPaddressinawebbrowser.

Note

Supportforthefeaturesandsettingsdescribedinthissectionvariesbetweendevices.

Showorhidethemainmenu.

Accesstheproducthelp.

Changethelanguage.

Setlightthemeordarktheme.

Theusermenucontains:

•Informationabouttheuserwhoisloggedin.

•

Changeuser:Logoutthecurrentuserandloginanewuser.

•

Logout:Logoutthecurrentuser.

Thecontextmenucontains:

•Analyticsdata:Accepttosharenon-personalbrowserdata.

•Feedback:Shareanyfeedbacktohelpusimproveyouruserexperience.

•Legal:Viewinformationaboutcookiesandlicenses.

•About:Viewdeviceinformation,includingrmwareversionandserialnumber.

•Legacydeviceinterface:Changethedeviceinterfacetothelegacydeviceinterface.

Status

NTPsync

ShowsNTPsynchronizationinformation,includingifthedeviceisinsyncwithanNTPserverandthetimeremaininguntil

thenextsync.

NTPsettings:ClicktogototheDateandtimepagewhereyoucanchangetheNTPsettings.

Deviceinfo

Showsdeviceinformation,includingrmwareversionandserialnumber.

Upgradermware:ClicktogototheMaintenancepagewhereyoucandoarmwareupgrade.

AXISA1610NetworkDoorController

Thedeviceinterface

Accesscontrol

Alarms

Devicemotion:Itisenabledbydefaulttotriggeranalarminyoursystemwhendevicemotionofthedoorcontrollerisdetected.

Casingopen:Itisenabledbydefaulttotriggeranalarminyoursystemwhencasingopenofthedoorcontrollerisdetected.

Externaltamper:Itisnotenabledbydefault.Turnontotriggeranalarminyoursystemwhenexternaltamperisdetected.

Forexample,whentheexternalcabinetisopenedorclosed.

•Supervisedinput:Turnontomonitortheinputstateandconguretheend-of-lineresistors.

-Touseparallelrstconnection,selectParallelrstconnectionwitha22KΩparallelresistoranda4.7

KΩserialresistor.

-Touseserialrstconnection,selectSerialrstconnectionandselectaresistorvaluefromtheResistor

valuesdrop-downlist.

Peripherals

Upgradereaders:Clicktoupgradereaderstoanewrmwareversion.Onlysupportedreaderscanbeupgradedwhentheyare

online.

System

Dateandtime

Thetimeformatdependsonthewebbrowser’slanguagesettings.

Note

Werecommendyoutosynchronizethedevice’sdateandtimewithanNTPserver.

Synchronization:Selectanoptionforsynchronizingthedevice’sdateandtime.

•Automaticdateandtime(manualNTSKEservers):SynchronizewiththesecureNTPkeyestablishmentservers

connectedtotheDHCPserver.

-ManualNTSKEservers:EntertheIPaddressofoneortwoNTPservers.WhenyouusetwoNTPservers,

thedevicesynchronizesandadaptsitstimebasedoninputfromboth.

•Automaticdateandtime(NTPserversusingDHCP):SynchronizewiththeNTPserversconnectedtotheDHCPserver.

-FallbackNTPservers:EntertheIPaddressofoneortwofallbackservers.

•Automaticdateandtime(manualNTPservers):SynchronizewithNTPserversofyourchoice.

-ManualNTPservers:EntertheIPaddressofoneortwoNTPservers.WhenyouusetwoNTPservers,the

devicesynchronizesandadaptsitstimebasedoninputfromboth.

•Customdateandtime:Manuallysetthedateandtime.ClickGetfromsystemtofetchthedateandtimesettings

oncefromyourcomputerormobiledevice.

Timezone:Selectwhichtimezonetouse.Timewillbeautomaticallyadjustedfordaylightsavingtimeandstandardtime.

Note

Thesystemusesthedateandtimesettingsinallrecordings,logsandsystemsettings.

Network

IPv4

AXISA1610NetworkDoorController

Thedeviceinterface

AssignIPv4automatically:SelecttoletthenetworkrouterassignanIPaddresstothedeviceautomatically.Werecommend

automaticIP(DHCP)formostnetworks.

IPaddress:EnterauniqueIPaddressforthedevice.StaticIPaddressescanbeassignedatrandomwithinisolatednetworks,

providedthateachaddressisunique.Toavoidconicts,werecommendyoutocontactyournetworkadministratorbeforeyou

assignastaticIPaddress.

Subnetmask:Enterthesubnetmasktodenewhataddressesareinsidethelocalareanetwork.Anyaddressoutsidethelocal

areanetworkgoesthroughtherouter.

Router:EntertheIPaddressofthedefaultrouter(gateway)usedtoconnectdevicesthatareattachedtodifferentnetworksand

networksegments.

IPv6

AssignIPv6automatically:SelecttoturnonIPv6andtoletthenetworkrouterassignanIPaddresstothedeviceautomatically.

Hostname

Assignhostnameautomatically:Selecttoletthenetworkrouterassignahostnametothedeviceautomatically.

Hostname:Enterthehostnamemanuallytouseasanalternativewayofaccessingthedevice.TheHostnameisusedintheserver

reportandinthesystemlog.AllowedcharactersareA–Z,a–z,0–9and-.

DNSservers

AssignDNSautomatically:SelecttoletthenetworkrouterassignsearchdomainsandDNSserveraddressestothedevice

automatically.WerecommendautomaticDNS(DHCP)formostnetworks.

Searchdomains:Whenyouuseahostnamethatisnotfullyqualied,clickAddsearchdomainandenteradomaininwhichto

searchforthehostnameusedbythedevice.

DNSservers:ClickAddDNSserverandentertheIPaddressoftheDNSserver.ThisprovidesthetranslationofhostnamestoIP

addressesonyournetwork.

HTTPandHTTPS

Allowaccessthrough:SelectifauserisallowedtoconnecttothedevicethroughtheHTTP,HTTPS,orbothHTTPandHTTPS

protocols.

HTTPSisaprotocolthatprovidesencryptionforpagerequestsfromusersandforthepagesreturnedbythewebserver.The

encryptedexchangeofinformationisgovernedbytheuseofanHTTPScerticate,whichguaranteestheauthenticityoftheserver.

TouseHTTPSonthedevice,youmustinstallanHTTPScerticate.GotoSystem>Securitytocreateandinstallcerticates.

Note

IfyouviewencryptedwebpagesthroughHTTPS,youmightexperienceadropinperformance,especiallywhenyou

requestapageforthersttime.

HTTPport:EntertheHTTPporttouse.Port80oranyportintherange1024-65535areallowed.Ifyouareloggedinasan

administrator,youcanalsoenteranyportintherange1-1023.Ifyouuseaportinthisrange,yougetawarning.

HTTPSport:EntertheHTTPSporttouse.Port443oranyportintherange1024-65535areallowed.Ifyouareloggedinasan

administrator,youcanalsoenteranyportintherange1-1023.Ifyouuseaportinthisrange,yougetawarning.

Certicate:SelectacerticatetoenableHTTPSforthedevice.

Networkdiscoveryprotocols

AXISA1610NetworkDoorController

Thedeviceinterface

Bonjour

:Turnontoallowautomaticdiscoveryonthenetwork.

Bonjourname:Enterafriendlynametobevisibleonthenetwork.ThedefaultnameisthedevicenameandMACaddress.

UPnP

:Turnontoallowautomaticdiscoveryonthenetwork.

UPnPname:Enterafriendlynametobevisibleonthenetwork.ThedefaultnameisthedevicenameandMACaddress.

WS-Discovery:Turnontoallowautomaticdiscoveryonthenetwork.

One-clickcloudconnection

One-clickcloudconnection(O3C)togetherwithanO3Cserviceprovideseasyandsecureinternetaccesstoliveandrecordedvideo

fromanylocation.Formoreinformation,seeaxis.com/end-to-end-solutions/hosted-services.

AllowO3C:

•One-click:Thedefaultsetting.PressandholdthecontrolbuttononthedevicetoconnecttoanO3Cserviceoverthe

internet.YouneedtoregisterthedevicewiththeO3Cservicewithin24hoursafteryoupressthecontrolbutton.

Otherwise,thedevicedisconnectsfromtheO3Cservice.Onceyouhaveregisteredthedevice,Alwaysisenabledand

thedevicestaysconnectedtotheO3Cservice.

•Always:ThedeviceconstantlyattemptstoconnecttoanO3Cserviceovertheinternet.Onceyouhaveregisteredthe

device,itstaysconnectedtotheO3Cservice.Usethisoptionifthecontrolbuttononthedeviceisoutofreach.

•No:DisablestheO3Cservice.

Proxysettings:Ifneeded,entertheproxysettingstoconnecttotheproxyserver.

Host:Entertheproxyserver’saddress.

Port:Entertheportnumberusedforaccess.

LoginandPassword:Ifneeded,enterusernameandpasswordfortheproxyserver.

Authenticationmethod:

•Basic:ThismethodisthemostcompatibleauthenticationschemeforHTTP.It’slesssecurethantheDigestmethod

becauseitsendstheusernameandpasswordunencryptedtotheserver.

•Digest:Thismethodismoresecurebecauseitalwaystransfersthepasswordencryptedacrossthenetwork.

•Auto:Thisoptionletsthedeviceselecttheauthenticationmethoddependingonthesupportedmethods.Itprioritizes

theDigestmethodovertheBasicmethod.

Ownerauthenticationkey(OAK):ClickGetkeytofetchtheownerauthenticationkey.Thisisonlypossibleifthedeviceis

connectedtotheinternetwithoutarewallorproxy.

SNMP

TheSimpleNetworkManagementProtocol(SNMP)allowsremotemanagementofnetworkdevices.

SNMP:SelecttheversionofSNMPtouse.

•v1andv2c:

-Readcommunity:Enterthecommunitynamethathasread-onlyaccesstoallsupportedSNMPobjects.The

defaultvalueispublic.

-Writecommunity:Enterthecommunitynamethathasread/writeaccesstoallsupportedSNMPobjects

(exceptread-onlyobjects).Thedefaultvalueiswrite.

-Activatetraps:Turnontoactivatetrapreporting.Thedeviceusestrapstosendmessagesforimportant

eventsorstatuschangestoamanagementsystem.Inthedeviceinterface,youcansetuptrapsforSNMPv1

andv2c.TrapsareautomaticallyturnedoffifyouchangetoSNMPv3orturnoffSNMP.IfyouuseSNMPv3,

youcansetuptrapsthroughtheSNMPv3managementapplication.

-Trapaddress:EntertheIPaddressorhostnameofthemanagementserver.

-Trapcommunity:Enterthecommunitytousewhenthedevicesendsatrapmessagetothemanagement

system.

-Traps:

-Coldstart:Sendsatrapmessagewhenthedevicestarts.

AXISA1610NetworkDoorController

Thedeviceinterface

-Warmstart:SendsatrapmessagewhenyouchangeanSNMPsetting.

-Linkup:Sendsatrapmessagewhenalinkchangesfromdowntoup.

-Authenticationfailed:Sendsatrapmessagewhenanauthenticationattemptfails.

Note

AllAxisVideoMIBtrapsareenabledwhenyouturnonSNMPv1andv2ctraps.Formoreinformation,see

AXISOSPortal>SNMP.

•v3:SNMPv3isamoresecureversion,whichprovidesencryptionandsecurepasswords.TouseSNMPv3,we

recommendyoutoactivateHTTPS,asthepasswordisthensentthroughHTTPS.Thisalsopreventsunauthorized

partiestoaccessunencryptedSNMPv1andv2ctraps.IfyouuseSNMPv3,youcansetuptrapsthroughtheSNMPv3

managementapplication.

-Passwordfortheaccount“initial”:EntertheSNMPpasswordfortheaccountnamed“initial”.Althoughthe

passwordcanbesentwithoutactivatingHTTPS,wedon’trecommendit.TheSNMPv3passwordcanonly

besetonce,andpreferablyonlywhenHTTPSisenabled.Oncethepasswordisset,thepasswordeldisno

longerdisplayed.Tosetthepasswordagain,youmustresetthedevicetofactorydefaultsettings.

Connectedclients

Thelistshowsallclientsthatareconnectedtothedevice.

Update:Clicktorefreshthelist.

Security

Certicates

Certicatesareusedtoauthenticatedevicesonanetwork.Thedevicesupportstwotypesofcerticates:

•Client/servercerticates

Aclient/servercerticatevalidatesthedevice’sidentity,andcanbeself-signedorissuedbyaCerticateAuthority(CA).

Aself-signedcerticateofferslimitedprotectionandcanbeusedbeforeaCA-issuedcerticatehasbeenobtained.

•CAcerticates

YoucanuseaCAcerticatetoauthenticateapeercerticate,forexampletovalidatetheidentityofanauthentication

serverwhenthedeviceconnectstoanetworkprotectedbyIEEE802.1X.Thedevicehasseveralpre-installedCA

certicates.

Theseformatsaresupported:

•Certicateformats:.PEM,.CER,and.PFX

•Privatekeyformats:PKCS#1andPKCS#12

Important

Ifyouresetthedevicetofactorydefault,allcerticatesaredeleted.Anypre-installedCAcerticatesarereinstalled.

Filterthecerticatesinthelist.

Addcerticate:Clicktoaddacerticate.

Thecontextmenucontains:

•Certicateinformation:Viewaninstalledcerticate’sproperties.

•Deletecerticate:Deletethecerticate.

•Createcerticatesigningrequest:Createacerticatesigningrequesttosendtoaregistrationauthoritytoapply

foradigitalidentitycerticate.

IEEE802.1x

AXISA1610NetworkDoorController

Thedeviceinterface

IEEE802.1xisanIEEEstandardforport-basednetworkadmissioncontrolprovidingsecureauthenticationofwiredandwireless

networkdevices.IEEE802.1xisbasedonEAP(ExtensibleAuthenticationProtocol).

ToaccessanetworkprotectedbyIEEE802.1x,networkdevicesmustauthenticatethemselves.Theauthenticationisperformedby

anauthenticationserver,typicallyaRADIUSserver(forexampleFreeRADIUSandMicrosoftInternetAuthenticationServer).

Certicates

WhenconguredwithoutaCAcerticate,servercerticatevalidationisdisabledandthedevicetriestoauthenticateitself

regardlessofwhatnetworkitisconnectedto.

Whenusingacerticate,inAxis'implementation,thedeviceandtheauthenticationserverauthenticatethemselveswithdigital

certicatesusingEAP-TLS(ExtensibleAuthenticationProtocol-TransportLayerSecurity).

Toallowthedevicetoaccessanetworkprotectedthroughcerticates,asignedclientcerticatemustbeinstalledonthedevice.

Clientcerticate:SelectaclientcerticatetouseIEEE802.1x.Theauthenticationserverusesthecerticatetovalidatethe

client’sidentity.

CAcerticate:SelectaCAcerticatetovalidatetheauthenticationserver’sidentity.Whennocerticateisselected,thedevice

triestoauthenticateitselfregardlessofwhatnetworkitisconnectedto.

EAPidentity:Entertheuseridentityassociatedwiththeclientcerticate.

EAPOLversion:SelecttheEAPOLversionthatisusedinthenetworkswitch.

UseIEEE802.1x:SelecttousetheIEEE802.1xprotocol.

Preventbrute-forceattacks

Blocking:Turnontoblockbrute-forceattacks.Abrute-forceattackusestrial-and-errortoguesslogininfoorencryptionkeys.

Blockingperiod:Enterthenumberofsecondstoblockabrute-forceattack.

Blockingconditions:Enterthenumberofauthenticationfailuresallowedpersecondbeforetheblockstarts.Youcansetthe

numberoffailuresallowedbothonpagelevelanddevicelevel.

IPaddresslter

Uselter:SelecttolterwhichIPaddressesthatareallowedtoaccessthedevice.

Policy:ChoosewhethertoAllowaccessorDenyaccessforcertainIPaddresses.

Addresses:EntertheIPnumbersthatareeitherallowedordeniedaccesstothedevice.YoucanalsousetheCIDRformat.

Custom-signedrmwarecerticate

ToinstalltestrmwareorothercustomrmwarefromAxisonthedevice,youneedacustom-signedrmwarecerticate.The

certicateveriesthatthermwareisapprovedbyboththedeviceownerandAxis.Thermwarecanonlyrunonaspecic

devicewhichisidentiedbyitsuniqueserialnumberandchipID.Custom-signedrmwarecerticatescanonlybecreated

byAxis,sinceAxisholdsthekeytosignthem.

ClickInstalltoinstallthecerticate.Youneedtoinstallthecerticatebeforeyouinstallthermware.

AXISA1610NetworkDoorController

Thedeviceinterface

Users

Adduser:Clicktoaddanewuser.Youcanaddupto100users.

Username:Enterauniqueusername.

Newpassword:Enterapasswordfortheuser.Passwordsmustbe1to64characterslong.OnlyASCIIprintablecharacters(code

32to126)areallowedinthepassword,forexampleletters,numbers,punctuation,andsomesymbols.

Repeatpassword:Enterthesamepasswordagain.

Role:

•Administrator:Hasfullaccesstoallsettings.Administratorscanalsoadd,update,andremoveotherusers.

•Operator:Hasaccesstoallsettingsexcept:

-AllSystemsettings.

-Addingapps.

•Viewer:Doesn’thaveaccesstochangeanysettings.

Thecontextmenucontains:

Updateuser:Edittheuser’sproperties.

Deleteuser:Deletetheuser.Youcan’tdeletetherootuser.

MQTT

MQTT(MessageQueuingTelemetryTransport)isastandardmessagingprotocolfortheInternetofThings(IoT).Itwasdesignedfor

simpliedIoTintegrationandisusedinawidevarietyofindustriestoconnectremotedeviceswithasmallcodefootprintand

minimalnetworkbandwidth.TheMQTTclientinAxisdevicermwarecansimplifyintegrationofdataandeventsproducedinthe

devicetosystemswhicharenotvideomanagementsystems(VMS).

SetupthedeviceasanMQTTclient.MQTTcommunicationisbasedontwoentities,theclientsandthebroker.Theclientscan

sendandreceivemessages.Thebrokerisresponsibleforroutingmessagesbetweenclients.

YoucanlearnmoreaboutMQTTinAXISOSPortal.

MQTTclient

Connect:TurnonorofftheMQTTclient.

Status:ShowsthecurrentstatusoftheMQTTclient.

Broker

Host:EnterthehostnameorIPaddressoftheMQTTserver.

Protocol:Selectwhichprotocoltouse.

Port:Entertheportnumber.

•1883isthedefaultvalueforMQTToverTCP

•8883isthedefaultvalueforMQTToverSSL

•80isthedefaultvalueforMQTToverWebSocket

•443isthedefaultvalueforMQTToverWebSocketSecure

Username:Entertheusernamethattheclientwillusetoaccesstheserver.

Password:Enterapasswordfortheusername.

ClientID:EnteraclientID.Theclientidentierissenttotheserverwhentheclientconnectstoit.

AXISA1610NetworkDoorController

Thedeviceinterface

Cleansession:Controlsthebehavioratconnectionanddisconnectiontime.Whenselected,thestateinformationisdiscarded

atconnectanddisconnect.

Keepaliveinterval:Thekeepaliveintervalenablestheclienttodetectwhentheserverisnolongeravailablewithouthaving

towaitforthelongTCP/IPtimeout.

Timeout:Thetimeintervalinsecondstoallowaconnecttocomplete.Defaultvalue:60

Devicetopicprex:UsedinthedefaultvaluesforthetopicintheconnectmessageandLWTmessageontheMQTTclienttab,

andinthepublicationconditionsontheMQTTpublicationtab.

Reconnectautomatically:Specieswhethertheclientshouldreconnectautomaticallyafteradisconnect.

Connectmessage

Speciesifamessageshouldbesentoutwhenaconnectionisestablished.

Sendmessage:Turnontosendmessages.

Usedefault:Turnofftoenteryourowndefaultmessage.

Topic:Enterthetopicforthedefaultmessage.

Payload:Enterthecontentforthedefaultmessage.

Retain:SelecttokeepthestateofclientonthisTopic

QoS:ChangetheQoSlayerforthepacketow.

LastWillandTestamentmessage

TheLastWillTestament(LWT)letsaclientprovideatestamentalongwithitscredentialswhenconnectingtothebroker.Ifthe

clientdisconnectsungracefullyatsomepointlater(maybebecausehispowersourcedied),itcanletthebrokerdeliveramessage

tootherclients.ThisLWTmessagehasthesameformasanordinarymessageandgetsroutedviathesamemechanics.

Sendmessage:Turnontosendmessages.

Usedefault:Turnofftoenteryourowndefaultmessage.

Topic:Enterthetopicforthedefaultmessage.

Payload:Enterthecontentforthedefaultmessage.

Retain:SelecttokeepthestateofclientonthisTopic

QoS:ChangetheQoSlayerforthepacketow.

MQTTpublication

Usedefaulttopicprex:Selecttousethedefaulttopicprex,thatisdenedinthedevicetopicprexintheMQTTclienttab.

Includetopicname:SelecttoincludethetopicthatdescribestheconditionintheMQTTtopic.

Includetopicnamespaces:SelecttoincludeONVIFtopicnamespacesintheMQTTtopic.

Includeserialnumber:Selecttoincludethedevice’sserialnumberintheMQTTpayload.

Addcondition:Clicktoaddacondition.

Retain:DeneswhichMQTTmessagesaresentasretained.

•None:Sendallmessagesasnon-retained.

•Property:Sendonlystatefulmessagesasretained.

AXISA1610NetworkDoorController

Thedeviceinterface

•All:Sendbothstatefulandstatelessmessagesasretained.

QoS:SelectthedesiredlevelfortheMQTTpublication.

MQTTsubscriptions

Addsubscription:ClicktoaddanewMQTTsubscription.

Subscriptionlter:EntertheMQTTtopicthatyouwanttosubscribeto.

Usedevicetopicprex:AddthesubscriptionlterasprextotheMQTTtopic.

Subscriptiontype:

•Stateless:SelecttoconvertMQTTmessagesintoastatelessmessage.

•Stateful:SelecttoconvertMQTTmessagesintoacondition.Thepayloadisusedasthestate.

QoS:SelectthedesiredlevelfortheMQTTsubscription.

Accessories

I/Oports

Usedigitalinputtoconnectexternaldevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,dooror

windowcontacts,andglassbreakdetectors.

UsedigitaloutputtoconnectexternaldevicessuchasrelaysandLEDs.YoucanactivateconnecteddevicesthroughtheVAPIX®

ApplicationProgrammingInterfaceorinthedeviceinterface.

Port

Name:Editthetexttorenametheport.

Direction:

indicatesthattheportisaninputport.indicatesthatit’sanoutputport.Iftheportiscongurable,

youcanclicktheiconstochangebetweeninputandoutput.

Normalstate:Clickopencircuit,andforclosedcircuit.

Currentstate:Showsthecurrentstateoftheport.Theinputoroutputisactivatedwhenthecurrentstateisdifferentfromthe

normalstate.Aninputonthedevicehasanopencircuitwhenit’sdisconnectedorwhenthereisavoltageabove1VDC.

Note

Duringrestarttheoutputcircuitisopen.Whentherestartiscomplete,thecircuitgoesbacktothenormalposition.Ifyou

changeanysettingsonthispage,theoutputcircuitsgobacktotheirnormalpositionsregardlessofanyactivetriggers.

Supervised

:Turnontomakeitpossibletodetectandtriggeractionsifsomeonetamperswiththeconnectiontodigital

I/Odevices.Inadditiontodetectingifaninputisopenorclosed,youcanalsodetectifsomeonehastamperedwithit(thatis,cut

orshorted).Tosupervisetheconnectionrequiresadditionalhardware(end-of-lineresistors)intheexternalI/Oloop.

Logs

Reportsandlogs

AXISA1610NetworkDoorController

Thedeviceinterface

Reports

•Viewthedeviceserverreport:Clicktoshowinformationabouttheproductstatusinapop-upwindow.TheAccess

LogisautomaticallyincludedintheServerReport.

•Downloadthedeviceserverreport:Clicktodownloadtheserverreport.Itcreatesa.ziplethatcontainsacomplete

serverreporttextleinUTF–8format,aswellasasnapshotofthecurrentliveviewimage.Alwaysincludetheserver

report.ziplewhenyoucontactsupport.

•Downloadthecrashreport:Clicktodownloadanarchivewithdetailedinformationabouttheserver'sstatus.The

crashreportcontainsinformationthatisintheserverreportaswellasdetaileddebuginformation.Thisreportmight

containsensitiveinformationsuchasnetworktraces.Itcantakeseveralminutestogeneratethereport.

Logs

•Viewthesystemlog:Clicktoshowinformationaboutsystemeventssuchasdevicestartup,warningsandcritical

messages.

•Viewtheaccesslog:Clicktoshowallfailedattemptstoaccessthedevice,forexamplewhenawronglogin

passwordisused.

Networktrace

Important

Anetworktracelemightcontainsensitiveinformation,forexamplecerticatesorpasswords.

Anetworktracelecanhelpyoutroubleshootproblemsbyrecordingactivityonthenetwork.Selectthedurationofthetracein

secondsorminutes,andclickDownload.

Remotesystemlog

Syslogisastandardformessagelogging.Itallowsseparationofthesoftwarethatgeneratesmessages,thesystemthatstores

them,andthesoftwarethatreportsandanalyzesthem.Eachmessageislabeledwithafacilitycode,whichindicatesthesoftware

typegeneratingthemessage,andassignedaseveritylevel.

Server:Clicktoaddanewserver.

Host:EnterthehostnameorIPaddressoftheserver.

Format:Selectwhichsyslogmessageformattouse.

•RFC3164

•RFC5424

Protocol:Selecttheprotocolandporttouse:

•UDP(Defaultportis514)

•TCP(Defaultportis601)

•TLS(Defaultportis6514)

Severity:Selectwhichmessagestosendwhentriggered.

CAcerticateset:Seethecurrentsettingsoraddacerticate.

AXISA1610NetworkDoorController

Thedeviceinterface

Maintenance

Restart:Restartthedevice.Thisdoesnotaffectanyofthecurrentsettings.Runningapplicationsrestartautomatically.

Restore:Returnmostsettingstothefactorydefaultvalues.Afterwardsyoumustrecongurethedeviceandapps,reinstallany

appsthatdidn’tcomepreinstalled,andrecreateanyeventsandPTZpresets.

Important

Theonlysettingssavedafterrestoreare:

•Bootprotocol(DHCPorstatic)

•StaticIPaddress

•Defaultrouter

•Subnetmask

•802.1Xsettings

•O3Csettings

Factorydefault:Returnallsettingstothefactorydefaultvalues.AfterwardsyoumustresettheIPaddresstomakethedevice

accessible.

Note

AllAxisdevicermwareisdigitallysignedtoensurethatyouonlyinstallveriedrmwareonyourdevice.Thisfurther

increasestheoverallminimumcybersecuritylevelofAxisdevices.Formoreinformation,seethewhitepaper“Signed

rmware,secureboot,andsecurityofprivatekeys”ataxis.com.

Firmwareupgrade:Upgradetoanewrmwareversion.Newrmwarereleasescancontainimprovedfunctionality,bug

xes,andcompletelynewfeatures.Werecommendyoutoalwaysusethelatestrelease.Todownloadthelatestrelease,go

toaxis.com/support.

Whenyouupgrade,youcanchoosebetweenthreeoptions:

•Standardupgrade:Upgradetothenewrmwareversion.

•Factorydefault:Upgradeandreturnallsettingstothefactorydefaultvalues.Whenyouchoosethisoption,youcan’t

reverttothepreviousrmwareversionaftertheupgrade.

•Autorollback:Upgradeandconrmtheupgradewithinthesettime.Ifyoudon’tconrm,thedevicerevertstothe

previousrmwareversion.

Firmwarerollback:Reverttothepreviouslyinstalledrmwareversion.

AXISA1610NetworkDoorController

Learnmore

Security

Signedrmware

Signedrmwareisimplementedbythesoftwarevendorsigningthermwareimagewithaprivatekey.Whenarmwarehasthis

signatureattachedtoit,adevicewillvalidatethermwarebeforeacceptingtoinstallit.Ifthedevicedetectsthatthermware

integrityiscompromised,thermwareupgradewillberejected.

Secureboot

Securebootisabootprocessthatconsistsofanunbrokenchainofcryptographicallyvalidatedsoftware,startinginimmutable

memory(bootROM).Beingbasedontheuseofsignedrmware,securebootensuresthatadevicecanbootonlywithauthorized

rmware.

AxisEdgeVault

AxisEdgeVaultisasecurecryptographiccomputemodulewhichcanbeusedforcryptographicoperationsonsecurelystored

certicates.EdgeVaultprovidestamperprotectedstorage,enablingeachdevicetoprotectitssecrets.Itsetsafoundationforsafe

implementationofmoreadvancedsecurityfeatures.

AxisdeviceID

AxisdeviceIDworkslikeadigitalpassport,uniqueforeachdeviceunit.ItissecurelyandpermanentlystoredinEdgeVaultasa

certicatesignedbyAxisrootcerticate.AxisdeviceIDisdesignedtoprovetheoriginofthedevice,enablinganewlevelof

devicetrustthroughthelifecycleoftheproduct.

TolearnmoreaboutcybersecurityfeaturesinAxisdevices,gotoaxis.com/learning/white-papersandsearchforcybersecurity.

AXISA1610NetworkDoorController

Speciﬁcations

TextmarkedwithULisonlyvalidforUL294installations.

Productoverview

11 139 1075 6 128

Groundingposition

Readerconnector,2x

Doorconnector,2x

Controlbutton

RelayovercurrentLED

ReaderovercurrentLED

Auxiliaryconnector

Relayjumper,2x

Relayconnector,2x

RelayLED,2x

12Vbackuppowerinput

Powerconnector

Networkconnector

PowerLED

StatusLED

NetworkLED

Externalconnector

Reversiblecablecover

AXISA1610NetworkDoorController

Speciﬁcations

LEDindicators

LED

Color

Indication

Green

Steadyforconnectiontoa100MBit/snetwork.Flashesfornetworkactivity.

Amber

Steadyforconnectiontoa10MBit/snetwork.Flashesfornetworkactivity.

Network

UnlitNonetworkconnection.

GreenSteadygreenfornormaloperation.

Amber

Steadyduringstartupandwhenrestoringsettings.

Status

Red

Slowashforfailedupgrade.

Green

Normaloperation.

Power

Amber

Flashesgreen/amberduringrmwareupgrade.

Red

Steadywhenshortcircuitedorifovercurrenthasbeendetected.

Relay

overcurrent

UnlitNormaloperation.

Red

Steadywhenshortcircuitedorifovercurrenthasbeendetected.

Reader

overcurrent

UnlitNormaloperation.

Green

Relayactive.

Relay

UnlitRelayinactive.

1.RelayisactivewhenCOMisconnectedtoNO.

Note

•TheStatusLEDcanbeconguredtoashwhileaneventisactive.

•TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSetup>AdditionalControllerConguration>

SystemOptions>Maintenance.

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage27.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernetPlus(PoE+).

UL:PoweroverEthernet(PoE)shallbesuppliedbyaUL294listedPoweroverEthernetIEEE802.3af/802.3atType1Class3orPower

overEthernetPlus(PoE+)IEEE802.3atType2Class4powerlimitedinjectorthatprovides44–57VDC,15.4W/30W.Powerover

Ethernet(PoE)hasbeenevaluatedbyULwithAXIST8133Midspan30W1-port.

Readerconnector

Two8–pinterminalblockssupportingbothRS485andWiegandprotocolsforcommunicationwiththereader.

Thespeciedpoweroutputvaluesaresharedbetweenthetworeaderports.Itmeansthat486mAat12VDCisreservedforall

readersconnectedtothedoorcontroller.

AXISA1610NetworkDoorController

Speciﬁcations

Selectwhichprotocoltouseintheproduct’swebpage.

ConguredforRS485

FunctionPinNote

Specications

DCground(GND)

0VDC

DCoutput(+12V)

Suppliespowertoreader.12VDC,max

486mAcombinedforall

readers

RX/TX

3–4

Fullduplex:RX.Halfduplex:

RX/TX.

5–6

Fullduplex:TX.

Digitalinput—Connecttopin

1toactivate,orleaveoating

(unconnected)todeactivate.

0tomax30VDC

Congurable(InputorOutput)

7–8

Digitaloutput—Ifusedwith

aninductiveload,e.g.,arelay,

connectadiodeinparallel

withtheload,toprotect

againstvoltagetransients.

0tomax30VDC,opendrain,

100mA

Important

•Whenthereaderispoweredbythecontroller,thequaliedcablelengthisupto200m(656ft).

•Whenthereaderisnotpoweredbythecontroller,thequaliedcablelengthforreaderdataisupto1000m(3280,8ft)if

thefollowingcablerequirementsaremet:1twistedpairwithshield,AWG20-16.

ConguredforWiegand

FunctionPinNote

Specications

DCground(GND)

0VDC

DCoutput(+12V)

Suppliespowertoreader.12VDC,max

486mAcombinedforall

readers

5–6

Digitaloutput,opendrain

Digitalinput—Connecttopin

1toactivate,orleaveoating

(unconnected)todeactivate.

0tomax30VDC

Congurable(InputorOutput)

7–8

Digitaloutput—Ifusedwith

aninductiveload,e.g.,arelay,

connectadiodeinparallel

withtheload,toprotect

againstvoltagetransients.

0tomax30VDC,opendrain,

100mA

AXISA1610NetworkDoorController

Speciﬁcations

Important

•Whenthereaderispoweredbythecontroller,thequaliedcablelengthisupto150m(500ft).

•Whenthereaderisnotpoweredbythecontroller,thequaliedcablelengthforreaderdataisupto150m(500ft)

ifthefollowingcablerequirementismet:AWG20-16.

Supervisedinputs

Tousesupervisedinputs,installendoflineresistorsaccordingtothediagrambelow.

iInput

0VDC(-)

UL:SupervisedinputswerenotevaluatedbyULforburglaryuse.OnlydoormonitorandREXsupportsupervisionwithendof

lineresistors.

Note

Itisrecommendedtousetwistedandshieldedcables.Connectshieldingto0VDC.

Doorconnector

Two4-pinterminalblocksfordoormonitoringdevices(digitalinput).

Onlydoormonitorsupportssupervisionwithendoflineresistors.Iftheconnectionisinterrupted,analarmistriggered.Touse

supervisedinputs,installendoflineresistors.Usetheconnectiondiagramforsupervisedinputs.Seepage23.

FunctionPinNotes

Specications

DCground

1,3

0VDC

Input

2,4

Forcommunicatingwithdoormonitor.

DigitalinputorSupervisedinput—Connectto

pin1or3respectivelytoactivate,orleaveoating

(unconnected)todeactivate.

0tomax30VDC

Important

Thequaliedcablelengthisupto30m(98.4ft)ifthefollowingcablerequirementismet:AWG24.

Relayconnector

Two4-pinterminalblocksforformCrelaysthatcanbeused,forexample,tocontrolalockoraninterfacetoagate.

AXISA1610NetworkDoorController

Speciﬁcations

FunctionPinNotes

Specications

DCground(GND)

0VDC

Normallyopen.

Forconnectingrelaydevices.Connectafail-secure

lockbetweenNOandDCground.

Thetworelaypinsaregalvanicallyseparatedfromthe

restofthecircuitryifthejumpersarenotused.

COM

Common

Normallyclosed.

Forconnectingrelaydevices.Connectafail-safelock

betweenNCandDCground.

Thetworelaypinsaregalvanicallyseparatedfromthe

restofthecircuitryifthejumpersarenotused.

Maxcurrent=2Aperrelay

Maxvoltage=30VDC

Relaypowerjumper

Whentherelaypowerjumperistted,itconnects12VDCor24VDCtotherelayCOMpin.

ItcanbeusedtoconnectalockbetweentheGNDandNO,orGNDandNCpins.

Powersource

Maxpowerat12VDC

Maxpowerat24VDC

DCIN

1600mA800mA

PoE800mA400mA

1.ThepowerissharedbetweenthetworelaysandAUXI/O12VDC.

NO NO

TICE TICE

TICE

Ifthelockisnon-polarized,werecommendyoutoaddanexternalybackdiode.

Auxiliaryconnector

Usetheauxiliaryconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm

notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theauxiliaryconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window

contacts,andglassbreakdetectors.

Supervisedinput-Enablespossibilitytodetecttamperingonadigitalinput.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®

ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

6–pinterminalblock

AXISA1610NetworkDoorController

Speciﬁcations

FunctionPinNotes

Specications

DCground

0VDC

DCoutput

Canbeusedtopowerauxiliaryequipment.

Note:Thispincanonlybeusedaspoweroutandonthesecureside

sinceitsharespowerwiththerelays.

12VDC

Maxload=50mAforeach

I/O

DigitalinputorSupervisedinput–Connecttopin1toactivate,or

leaveoating(unconnected)todeactivate.Tousesupervisedinput,

installend-of-lineresistors.Seeconnectiondiagramforinformation

abouthowtoconnecttheresistors.

0tomax30VDC

Congurable

(InputorOutput)

3–6

Digitaloutput–Internallyconnectedtopin1(DCground)when

active,andoating(unconnected)wheninactive.Ifusedwithan

inductiveload,e.g.,arelay,connectadiodeinparallelwiththe

load,toprotectagainstvoltagetransients.EachI/Oiscapableof

driving12VDC,50mA(max)externalload,ifinternal12VDC

output(pin2)isused.Inthecaseofusingopendrainconnections

incombinationwithanexternalpowersupply,thentheI/Oscan

manageDCsupplyof0–30VDC,100mA.

0tomax30VDC,opendrain,

100mA

DCground

DCoutput12V,max50mA

I/Oconguredassupervisedinput

I/Oconguredasoutput

CongurableI/O

Externalconnector

4-pinterminalblockforexternaldevices,forexampleglassbreakorredetectors.

UL:TheconnectorhasnotbeenevaluatedbyULforburglar/realarmuse.

FunctionPinNotes

Specications

DCground

1,3

0VDC

AXISA1610NetworkDoorController

Speciﬁcations

Digitalinput–Connecttopin1or3toactivate,or

leaveoating(unconnected)todeactivate.

0tomax30VDC

Congurable(Input

orOutput)

2,4

Digitaloutput–Connecttopin1or3toactivate,or

leaveoating(unconnected)todeactivate.Ifused

withaninductiveload,e.g.,arelay,connectadiode

inparallelwiththeload,toprotectagainstvoltage

transients.

0tomax30VDC,opendrain,

100mA

Powerconnector

2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither

aratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

FunctionPinNotes

Specications

0VDC(-)

0VDC

DCinput

ForpoweringcontrollerwhennotusingPowerover

Ethernet.

Note:Thispincanonlybeusedaspowerin.

10.5–28VDC,max36W

UL:DCpowertobesuppliedbyaUL294,UL293orUL603listedpowersupply,dependingonapplication,withappropriateratings.

12Vbackuppowerinput

Forabackupsolutionusingabatterywithbuilt-incharger.12VDCinput.

UL:TheconnectorhasnotbeenevaluatedbyUL.

Important

Whenthebatteryinputisused,anexternal3Aslowblowfusemustbeconnectedinseries.

FunctionPinNotes

Specications

0VDC(-)

0VDC

Batteryinput

Forpoweringthedoorcontrollerwhenotherpower

sourcesareunavailable.

Note:Thispincanonlybeusedasbatterypowerin.

ForconnectiontoUPSonly.

11–13.7VDC,max36W

AXISA1610NetworkDoorController

Troubleshooting

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage20.

3.Keepthecontrolbuttonpressedfor25secondsuntilthestatusLEDindicatorturnsamberforthesecondtime.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.Usetheinstallationandmanagementsoftwaretools,assignanIPaddress,setthepassword,andaccesstheproduct.

Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebpage.GotoMaintenance>Factorydefaultandclick

Default.

Firmwareoptions

Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe

activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith

periodicreleasesfocusedmainlyonbugxesandsecurityupdates.

Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem

offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest

activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting

anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.

Checkthecurrentrmwareversion

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend

youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour

particularproblem.

Tocheckthecurrentrmware:

1.Gotothedeviceinterface>Status.

2.SeethermwareversionunderDeviceinfo.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.

AXISA1610NetworkDoorController

Troubleshooting

Note

Whenyouupgradethedevicewiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethe

rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

Note

Becausethedatabaseofusers,groups,credentials,andotherdataareupdatedafterarmwareupgrade,therststart-up

couldtakeafewminutestocomplete.Thetimerequiredisdependentontheamountofdata.

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintothedeviceasanadministrator.

3.GotoMaintenance>FirmwareupgradeandclickUpgrade.

Whentheupgradehasnished,theproductrestartsautomatically.

4.Whentheproducthasbeenrestarted,clearthewebbrowser'scache.

Technicalissues,clues,andsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourdeviceandtryagain.

Problemsafterrmware

upgrade

Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion

fromtheMaintenancepage.

ProblemssettingtheIPaddress

Thedeviceislocatedona

differentsubnet

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe

devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,

typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingthedevice.

Thedevicecan’tbeaccessedfromabrowser

Can’tlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.

SeeResettofactorydefaultsettingsonpage27.

AXISA1610NetworkDoorController

Troubleshooting

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen

changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify

thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe

synchronizedwithanNTPserver.GotoSystem>Dateandtime.

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/vms.

Performanceconsiderations

Thefollowingfactorsarethemostimportanttoconsider:

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

Contactsupport

Contactsupportataxis.com/support.

UserManualVer.M1.12

AXISA1610NetworkDoorController

Date:January2023

PartNo.T10181937

Axis 02653-001 A1610 Network Door Controller

Product's Documents

User Manual

Specifications

Axis 02653-001 Questions and Answers