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21ENGLISH
10. TROUBLESHOOTING
Concern Potential Cause Common Solution
Automatic Ice Maker
Ice maker is not
making any ice.
• Ice maker is turned off.
• Refrigerator is not connected
to water line or water valve
is not open.
• The water supply line is
kinked.
• The water filter is not seated
properly.
• The water filter may be
clogged with foreign
material.
• Turn on ice maker. For the fresh food ice maker,
press ice maker on-off button once.
• Connect the unit to the household water supply and
ensure the water valve is open.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Remove and re-install the water filter. Be sure to
seat it fully into the locked position.
• If water dispenses slowly or not at all, or if the filter
is six months old or older, it should be replaced.
Ice maker is not
making enough ice.
• Ice maker is producing less
ice than you expect.
• The water filter may be
clogged with foreign
material.
• The water supply line is
kinked.
• Water pressure is extremely
low. Cut-off and cut-on
pressures are too low
(well systems only).
• Reverse osmosis system is in
regenerative phase.
• The ice maker will produce approximately 1 kg of
ice every 24 hours depending on usage conditions.
• If water dispenses slower than normal, or if the filter
is six months old or older, it should be replaced.
• Ensure that the supply line does not kink when the
refrigerator is pushed into place against the wall.
• Have someone turn up the cut-off and cut-on
pressure on the water pump system (well systems
only).
• It is normal for a reverse osmosis system to be
below 137 kPa (20 psi) during the regenerative
phase.
Ice cubes are
freezing together.
• Ice cubes are not being
used frequently enough or
interruption of power for
prolonged time.
• Ice cubes are hollow (shells
of ice with water inside). The
hollow cubes break open in
the bin and leak their water
onto existing ice, which
causes it to freeze together.
• Remove ice container and discard ice. The ice
maker will produce fresh supply. Ice should be used
at least twice weekly to keep the cubes separated.
• This generally occurs when the ice maker does
not get enough water. This is usually the result of
a clogged water filter or restricted water supply.
Replace the water filter and if the condition still
occurs, check to see if the water valve is not turned
on all the way or if there is a kinked water supply
line.
Dispenser (Ice & Water)
Dispenser (Ice &
water) not dispensing
ice.
• There is no ice in the bin to
be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• See the “Ice maker is not making any ice” section.
• Be sure the refrigerator doors are completely
closed.
• The motor overload protector will reset in about
three minutes and then ice can be dispensed.
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