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10
Troubleshooting
PROBLEM PROBABLE CAUSE/SOLUTION
Coffee tastes bad. • Coffee maker needs cleaning.
• Coffee ground too coarsely or too finely. Set coffee grinder to automatic drip grind.
• Poor coffee quality and freshness.
• Poor water quality (use filtered or bottled water).
Water on counter under
unit.
• Overfilled water reservoir. Do not add more than 14 ounces (414 ml) of water to the removable
water filter. Some mugs/cups do not pour cleanly and can dribble water down the side of the cup
and onto the counter.
Coffee maker will not
brew.
• The piercing needle may be clogged. Clean piercing needle in the lid of the coffee maker as
shown on page 8.
• Screen may be clogged. Remove and clean the screen. Refer to page 9.
Coffee overflows from
brew basket.
• Use removable brew basket for ground coffee. 3 tablespoons (44 ml) is the maximum amount of
grounds to brew.
• Use a lesser amount of ground coffee.
• When using whole bean coffee, a standard automatic drip coffee grind will yield best results.
Be careful not to overgrind, since very finely ground coffee can cause overflow.
• Use the
BOLD
cycle.
Coffee overflows from
mug or travel mug.
• To prevent coffee overflowing from a mug/travel mug, use the same mug/travel mug to brew into
that was used to fill the water reservoir. Do not add more than 14 ounces (414 ml) of water. There
may also be additional water in the system that is causing the overflow. Remove brew basket or
single-serve pack holder. Press the REGULAR button to remove any remaining water.
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