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English 87
Troubleshooting
Symptom Possible causes Solution
Ice does not dispense.
• Ice may jam if the ice
dispenser is not used for a
long time (approx. 3 weeks).
• If you won't be using the
refrigerator for a long time,
empty the ice bucket and
turn off the ice maker.
• Ice bucket is not properly
inserted.
• Make sure the ice bucket is
properly inserted.
• Water line is not connected
properly or water supply is
not on.
• Check the water installation
conditions.
Water does not
dispense.
• Water line is not connected
properly or water supply is
not on.
• Check the water installation
conditions.
• A third-party water lter
was installed.
• Use only Samsung-provided
or approved lters.
• Unapproved lters may
leak and damage the
refrigerator.
General type
• The “Replace water lter”
message appars on the
main panel.
Family Hub type
• The water lter indicator
turns on red.
General type
• Replace the water lter.
Then on the main panel, go
to
Settings, and then run
Filter Reset.
Family Hub type
• Replace the water lter.
After replacing, reset the
lter in
Fridge Manager
> Fridge Settings > Water
Filter.
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