CFI021ARU, CFI021ARU-02, CFI021ARU-03
2
B685
GETTING STARTED
PRODUCT SPECIFICATIONS
1. The serial number is located on the back of the heater, the serial number is necessary for
product warranty registration and customer service.
2. Go to tsicustomerservice.com for product warranty registration. If you are unable to
complete registration save your proof of purchase for warranty purposes.
VOLTAGE 120V~, 60 Hz
AMPS 11.7 Amps
WATTS 1400 Watts
Serial Number
Model Number
(+1) 866-661-1218
www.tsicustomerservice.com
SN #:AB-XXXXX-X
Date Code/ Code de Date/ Código Fecha:
ELECTRIC FIREPLACE/FOYER
ÉLECTRI
QUE/INSERTO PARA CHIMENEA
MODEL / MODÈLE / MODELO
Twin-Star International, Inc.
www.twinstarhome.com
Made In China
Fabriqué en C
hine
Fabricado en
China
CFI02 1ARU
VOLTS WATTS/VATIOS HZ
120V~ 1400 60
220391
3
B685
REGISTER YOUR NEW PURCHASE online!
Thank you for purchasing our product. Please take a moment to
visit tsicustomerservice.com to register your new purchase:
When registering your product, be sure to sign up for our updates to receive important service
information and helpful tips. We value your privacy and will never share your personal information with
other organizations. The information you submit is used only for providing product related services to you.
DEPENDABLE CUSTOMER SERVICE • SERVICE À LA CLIENTÈLE • ATENCIÓN AL CLIENTE CONFIABLE FIABLE
Questions?
Call our toll-free message centers 24 hours a day, 7 days a week.
Call customer service Monday to Friday 8:30 am – 5:30 pm EST.
1.866.661.1218
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DON’T FORGET TO
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ONLINE TO RECEIVE SPECIAL
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Registration
DEPENDABLE CUSTOMER SERVICE
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B685
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal
conditions. Do not partially or fully cover or obstruct the front of this heater.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is
necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they
have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance
malfunctions, or if it has been dropped or damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its
service agent or similarly qualified persons in order to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor
locations. Never locate this appliance where it may fall into a bathtub or other
water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or
the like. Arrange cord away from traffic areas and where it will not be tripped
over.
11. To disconnect this appliance, turn controls to the off position, then remove plug
from outlet.
12. Do not insert or allow foreign objects to enter any ventilation or exhaust opening
as this may cause an electric shock or fire, or damage the appliance.
13. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do
not use on soft surfaces, like a bed, where opening may become blocked.
14. This appliance has hot and arcing or sparking parts inside. Do not use it in areas
where gasoline, paint or flammable liquids are used or stored. This fireplace
When using electrical appliances, basic precautions should always be followed to
reduce the risk of fire, electrical shock, and injury to persons including the following:
IMPORTANT INSTRUCTIONS
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B685
should not be used as a drying rack for clothing. Christmas stockings or
decorations should not be hung in the area of it.
15. Use this appliance only as described in the manual. Any other use not
recommended by the manufacturer may cause fire, electric shock or injury to
persons.
16. This product is equipped with a polarized plug (one blade is wider than the
other blade). To reduce the risk of electrical shock, this plug will fit into a
polarized outlet only one way. This is a safety feature. If you are unable to insert
the plug into the electrical outlet, try reversing the plug. If the plug still does not
fit, contact a qualified electrician. Avoid the use of an extension cord because
the extension cord may overheat and cause risk of fire. However, if you have to
use an extension cord, the cord must be No.14 AWG minimum size and rated
not less than 1875 Watts. The extension cord must be a three wire cord with
grounding type plug and cord connection. The extension cord shall not be
more than 20 feet (6 m) in length.
SAVE THESE INSTRUCTIONS
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B685
OPERATION INSTRUCTIONS
THERMOSTAT
HEATER
FLAME
MAIN POWER SWITCH
Control Panel
The fireplace can be operated by either the remote control or the control panel.
EMBERBED UNDULATION
FLAME
POWER
HEATER
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B685
FUNCTION
POWER
The MAIN POWER switch supplies power
to all of the functions of the fireplace.
The switch must be in the ON position
for any functions or the remote to work.
FLAME
HEATER
Each time the FLAME button is
pressed, the intensity of the flame
decreases. There are five brightness
levels that can be selected.
The HEATER button will turn ON/OFF
the heater。
THERMOSTAT
The thermostat knob controls the
thermostat setting.
Turning the knob clockwise will increase
thermostat setting. Rotating the knob
counter-clockwise will decrease the
thermostat setting.
When the heater reaches the
thermostat setting it will turn off until the
room cools at which point the heater
will turn back on.
EMBERBED UNDULATION EFFECT
This button on the remote control
plays or pauses the undulating
emberbed effect.
FUNCTION ICON
DESCRIPTION
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B685
TROUBLESHOOTING
No power, switches do not light up. Power cord was not plugged into
the outlet.
Spinner motor is defective.
Check that the unit is plugged into a
standard 120V outlet.
Check whether Flame Generator
drive motor is running. If not call
customer service.
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Logs glow, but flame effect does not
work.
Flame effect operates, but heater
does not blow warm air.
Heater is not on powered ON.
Try pressing the ON/OFF HEATER
button several times to make sure it is
in the ON position.
Temperature is set at low.
Make sure that the TEMPERATURE
knob is set to the max setting.
Power cord gets warm. Normal operation.
Turn the POWER to “OFF” and unplug
the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit
back into wall outlet, and operate
as normal. If the problem persists
contact customer service.
Check your heater cord and plug
connections. Faulty wall outlet
connections or loose plugs can
cause the outlet or plug to overheat.
Be sure the plug fits tight in the
outlet. Heaters draw more current
than small appliances, overheating
of the outlet may occur even if it
has not occurred with the use of
other appliances. During use check
frequently to determine if your plug,
outlet or faceplate is HOT! If so,
discontinue use of the heater and
have a qualified electrician check
and/or replace the faulty outlet(s).
Manual Reset Triggered.The heater shut off and won't come
back on.
Change the remote batteries.
No batteries.
Remote control is not working.
Poor Signal.
Operate remote transmitter at a slow
measured pace. Press the remote
control buttons with an even motion
and gentle pressure. Repeatedly
pressing buttons in rapid succession
may cause the transmitter to
malfunction.
Distance.
Operate the remote at a distance
less than 20 feet from the front of the
appliance; point the remote at the
control panel.
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B685
Cool down cycle.
Unit continues to run after reaching
set temperature/or powering off.
Normal operation, will continue
to run for several minutes before
shutting down. Times will vary
based on heating. UNIT WILL BLOW
COOL AIR.
The heater is disabled.Flame effect works but heater
function does not and the emberbed
flashes when the heater button is
pressed.
With the power on, press and hold
the heater button on the control
panel for 10 seconds. Once re-
enabled the emberbed lights will
flash multiple times.
10
B685
REPLACEMENT PARTS
PART PART NAME PART NUMBER
1 Blower/Heater Assembly Y14-S144-P01
2 Emberbed Circuit Board Y14-S144-P44E
3 Flame Generator Drive Motor P10-Q-S
4 Control panel circuit board Y16-S144-P32
5 Knob for heater temperature control P05-L
6 Main circuit board Y16-S144-P15
7 Remote control P113
1
1
2
3
4
5
6
7
EXPLODED VIEW
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B685
CARE AND MAINTENANCE
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• Citrus oil based products are recommended for cleaning and can be found at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce
the risk of fire, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical
shock or personal injury.
FCC/IC INFORMATION
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
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B685
BATTERY REPLACEMENT
NOTE: Do not mix old
and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargeable (nicad, ni-mh, etc.) batteries.
CAUTION:
• Do not ingest batteries.
• Non-rechargeable batteries
are not to be recharged.
• Batteries are to be inserted
with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set
at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.
NOTE: Battery disposal
Please always dispose of batteries
at a suitable recycling point.
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B685
1-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a
period of one year from date of purchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is
confirmed by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or
misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
tsicustomerservice.com
For Customer Service
Call 1-866-661-1218
Questions?
Our message centers are available 7 days a week 24 hours a day at our toll-free help line.
Our Consumer Service department is available Monday – Friday
8:30 am – 5:30 pm EST.
We can help you with assembly
and if necessary, replace damaged/missing parts.
IMPORTANT:
Before contacting Customer Service, please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
tsicustomerservice.com
© 2019, Twin-Star International, Inc. Delray Beach, FL 33445
1-866-661-1218
