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System and Support
161 Using the Time Functions and the Timers
164
Using the Power and Energy Saving Functions
166 Using the Panel Care Functions
167 Updating the TV's Software
169
Using the Parental Settings function
170 Audio and Video Functions for the Visually or Hearing
Impaired
176 Using Voice Assistants on the TV
177
Using Other Functions
180
HbbTV
181
Using a TV Viewing Card (“CI or CI+ Card”)
184 Teletext Feature
Precautions and Notes
188
Before Using the Recording and Timeshift Functions
190
Supported broadcasting audio options
191
Read Before Using Apps
192 Read Before Using the Internet Function
194 Read Before Playing Photo, Video or Music Files
207 Read After Installing the TV
208 Supported Resolutions for UHD Input Signals
209
Resolutions for Input Signals supported by 8K models
(QN7**D series or higher)
210
Supported Resolutions for FreeSync (VRR)
212
Read Before Connecting a Computer (Supported
Resolutions)
215 Supported Resolutions for Video Signals
217 Supported Resolutions for HDBT
218 Read Before Using Bluetooth Devices
219 Licences & Other Information
Troubleshooting
Picture Issues
221
The screen is ashing or has become dark
222 The picture is not bright, or the picture colours do not look
clear
223 The picture colours are black and white or do not look the
way they should look
223 The TV automatically turns off by itself
224 TV (The Frame TV) cannot be turned off.
224 Unable to power on
224 The TV remains on or does not turn on automatically.
225
Unable to nd a Channel
225 The TV image does not look as good as it did in the store.
225 Displayed video looks blurry
226 The picture is distorted.
226 There is a dotted line on the edge of the screen.
226
The picture won’t display in full screen.
226
The Subtitle function in the TV menu is deactivated.
227
Subtitles appear on the TV screen.
227
The HDR of the connected external device turns off.
Sound and Noise Issues
228 How can I connect an audio device to the TV?
228 There is no sound or the sound is too low at maximum
volume.
228
The picture is good but there is no sound.
229
HDMI (eARC/ARC) is connected, and there is no sound.
229
The speakers are making an odd sound.
229
The sound is interrupted.
230
Whenever a function is used on the TV or the channel is
changed, the TV voices the activity. The TV explains in voice-
over the video scenes displayed on the screen.
230 The TV audio is not being played through the Soundbar or
A/V receiver.
230 The sound is not heard clearly.
231 The volume of the external device cannot be adjusted.
231 I want to turn the TV and audio device off and on at the
same time.
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