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Issue
Potential Cause
Try this
There is a red circle on my air
purifier’s panel.
It is time to change the main filter.
1. Change filter according to the instructions in this guide.
2. Reset the filter life timer: press down the fan speed button
until the red light disappears (15 seconds).
My air purifier is making too much
noise.
Air purifiers that are set on a high-speed
level produce more noise because they
function at faster rates.
Set a lower fan speed. The air purifier should be quieter.
Troubleshooting
For more information and troubleshooting tips, please check the Support page on www.blueair.com
The plastic sealing is still on the filter.
1. Remove the main filter according to the instructions in this
guide.
2. Make sure that the plastic cover is removed from the filter.
If the main filter or pre-filter are clogged
or dirty, the engine might not get sufficient
airflow, which may result in increased noise
levels.
Unplug your air purifier and vacuum the air purifier and
its fabric pre-filter from the outside with a soft brush
attachment.
Clean the fabric pre-filter in the washing machine.
Replace the main filter when your filter indicator turns red.
I cannot change the fan speed modes
on my air purifier.
The Child lock function is activated, which
means that the fan speed modes can only
be controlled from the Blueair app.
To deactivate the Child lock:
Press the ON/Standby button on your air purifier for 5 seconds
or, deactivate the Child lock from the Blueair App.
Indoor air quality is polluted.
Air quality sensors are dusty and showing
incorrect levels.
1.Disconnect the power cable from the wall outlet and wait
approximately 30 seconds
2. Make sure that there are no objects or dust around the air
quality sensors at the back of the air purif ier.
3. Reconnect the power cable.
4. Press the power button
If the air quality does not improve with the use of the air
purif ier and with ventilation, please contact us.
My indoor air quality is not improving.
The power cable is not fully inserted.
1. Turn o and unplug your air purifier.
2. Make sure there are no objects or dust on and around the air
purifier.
3. Ensure the top of the air purifier is correctly attached to the
bottom.
4. Plug the power cable firmly into an outlet.
5. Press the On button and select a speed level.
6. Make sure the LED indicators on the air purifier are lighting up.
7. Make sure the airflow is working (feel with your hand that air is
coming out from the air outlet).
If your device still fails to operate, please contact us.
My air purifier does not start or fails
to operate.
The LEDs are on the maximal brightness
setting.
Several LED dimming options are available on your air purifier:
Select the Night mode on your air purifier, or set your LED
brightness preferences from your air purifier according to the
instructions in this guide.
The LEDs on my air purifier are too
bright.
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