KH-019SHF2
Electric Heating Wrap
Use & care manual
Safety Instruc�ons
2
Never use this warming product with:
To operate this warming product properly and safely, there are some cri�cal
safety precau�ons you need to follow. As with all electrical appiances, there is
an inherent danger of overhea�ng, fire or personal injury if the product is not
used correctly. Please carefully read what follows before using the warming
product.
Infants or very small children;
People with disabili�es;
Anyone who is immobile or cannot operate the controls properly;
Anyone who is insensi�ve to heat (e.g. a person with poor circula�on);
Anyone who cannot or will not understand these direc�ons.
Se�ng up
NEVER trap or pinch any of the electrical cords in any way.
Make sure the cords are NEVER rested between the ma�ress and box springs.
The heated area should always lie flat to prevent overhea�ng.
If the plug does not fit into your outlet, contact a qualified electrician.
Be sure that the power supply is used only on 120V, 60 HZ current supply.
Make sure the cord from the controller to your heated product is
connected and locked �ghtly.
You may use this electric product with anу sheet ma�ress pads or other
blankets but NEVER in combina�on with any other electric blankets or electric
ma�ress pads.
The warming product should never be folded, balled up or bunched in any way
when in use, or it may result in overhea�ng and/or permanent wrinkling of the
fabric.
Care and Maintenance
Do not use with generators, power converters, or inverters.
NEVER use pins in and around the warming product.
Cats, dogs and other pets should always be kept away from the product, as a
sharp claw may result in damage to the hea�ng element.
Keep the controls away from dra�y areas that may become damp or wet,
such as an open window.
FOR MACHINE WASHING,USE GENTLE MODE; DO NOT TUMBLE DRY.
3
Safety Instruc�ons
-- To reduce the risk of burns, electric shock and fire, this
product must be used in accordance with the following instruc�ons.
1. Read all instruc�ons.
2. Never leave this appliance una�ended,especially if children are present.
3. DO NOT sit on the hea�ng wrap
4. DO NOT use while sleeping
5. DO NOT use on an infant.
6. DO NOT use on an animal.
7. Burns can occur regardless of control se�ng,check skin under hea�ng wrap
frequently.
8. DO NOT use in an oxygen enriched environment.
9. DO NOT use pins or other metallic means to fasten this hea�ng wrap in place.
10. Posi�on hea�ng wrap on top of, and not underneath the body, heat level
may increase when heat is trapped.
11. Never use hea�ng wrap with liniments, ointments or salves,especially those
containing heat-producing ingredients, as skin burns could result.
12. Never pull this hea�ng wrap by the supply cord.
13. Never unplug the hea�ng wrap from electrical outlet with a wet hand.
14. DO NOT use the cord as a handle.
15. DO NOT bend or pinch the cord and do not use this hea�ng wrap if it has a
damage power cord or plug, if it malfunc�ons, has been dropped,or is
damaged. This pad has no user-serviceable parts. If for any reason this
hea�ng pad does not func�on sa�sfactory, see warranty for service
informa�on.
16. DO NOT tamper with this hea�ng wrap in any way.
17. Loop cord loosely when storing, �ght wrapping may damage cord and
internal parts.
INSTRUCTIONS BEFORE USING
PLEASE CHECK IF THE UNIT AND ITS PARTS ARE INTANT AND NOT DAMAGED.IN ANY WAY,
IF THERE IS ANY ISSUE,PLEASE CONTACT THE SELLER.
WARNING:
PLEASE ENSURE THAT POLYBAG IS KEPT AWAY FROM CHILDREN!
RISK OF SUFFOCATION!
IMPORTANT SAFETY INSTRUCTIONS, DO NOT DESTROY
Failure to observe the above instruc�ons may cons�tute misuse of the product
and can cause serious injury or burns.
4
• Electric Hea�ng Wrap
• User manual
Instruc�on
CONTENTS
Thank you for purchasing Electric Hea�ng wrap from Snailax.
With normal care and proper treatment, it will provide years of reliable service.
Please read all instructons carefully before use this product.
Please retain this manual for future reference.
TECHNICAL DATA
Item No.:
Measurements:
Weight:
Input:
Rated Power:
Automa�c run�me:
KH-019SHF2
24 x 33 inches
2.68 lbs
Input: AC120V/60Hz
100 W
2-hours
FEATURES
Outer material:
so� coral fleece
Control panel
AC power
cable
Strap
5
Setup and Opera�on
When setting up your heating wrap,be sure to follow these steps in order.
1. Place the Hea�ng Wrap on the shoulder and buckle the bu�on on the armband.(
Img.1
)
2. Tie the straps in front of the abdomen.(
Img.2
)
3. Connect the power cable to the connector on the heated wrap. To connect the cable
to the connector, align the connector and cable arrows and push gently un�l it locks.
CAUTION:
The cable must be fully plugged in. A loose connec�on could cause a fire
hazard.(
Img.3
)
Note:
4. Plug the power cord into an electric outlet(120V/60Hz).
5. Make sure all cords are tangle free and not trapped or pinched in any way.
6. Do not wrap the controller in the heated product while in use.
7. Do not use with generator power.
8. Turn on the device by opera�ng the controller (refer to controller instruc�ons.).
9. To disconnect the controller, first unplug the cord from the outlet, then pinch sides of
the connector and pull apart.
• The device will automa�cally switch off a�er 2-hours �mer runs out.
• Do not setup or use the device in a bathroom or similary wet/damp areas.
• CAUTION: Always turn off the device and disconnect the power cord from the outlet
when not in use.
Img.1 Img.3Img.2
Controller instruc�ons
Digital Display
Screen
Temperature +
1. Plug into an electric outlet,
The digital screen will show , and
a�er 1 second, will disappear and
the hea�ng pad is on standby mode.
2. Press the Power bu�on to turn on
the hea�ng pad.
Press the Temperature + / - Bu�on to
select the heat between 1-6 levels.
(Default se�ng is level 3.)
Temperature -
Power Button
6
Care and Cleaning Instruc�ons
WASHING INSTRUCTIONS
NEVER DRY CLEAN 0R USE BLEACH. BEFORE WASHING, DISCONNECT ALL CORDS.
MACHINE WASHING
NEVER submerge cords or control unit. Place tex�le por�on without cords in
the washing machine. Machine wash warm on gentle or delicate cycle.
HAND WASHING
Washing your warming product by hand is the best way to make it last. To do
this, disconnect all cord(s). Wash your tex�le separately by hand in a tub of
lukewarm (100℉) water using a small amount of mild laundry soap or
detergent. Soak for 5 minutes. Next, gently work the tex�le up and down for
five more minutes. NEVER rub or scrub. Rinse thoroughly in cool water un�l all
traces of soap or detergent are gone. Squeeze excess water out by hand,
NEVER twist. Do not use a wringer.
DRYING INSTRUCTIONS
NEVER USE COMMERCIAL DRYERS AT THE LAUNDROMAT THEY MAY BE
EXTRA HOT AND COULD DAMAGE THE WIRING. DO NOT IRON. D0 NOT PLUG
IN UNTIL COMPLETELY DRY.
MACHINE DRY
To machine dry, put your product into a dryer on low heat and allow to tumble
un�l dry. Ensure that the tex�le has enough room to tumble freely. If product
draws in during washing, while s�ll damp gently stretch un�l it returns to its
original size.
LINE DRY
You can line dry, simply by draping over two parallel clotheslines or a shower
rod with the head and foot ends down. Do not reconnect warming products
un�l they are completely dry. Do not use clothes pins that can pinch wires.
STORAGE
Store as you would any other bedding, folded in a dry place.
7
Note:
This Heated Blanket has a polarized plug (one blade is wider
than the other) as a safety feature. This plug will fit into a
polarized outlet only one way. If the plug does not fit fully
into the outlet, reverse the plug. If it s�ll does not fit,
contact a qualified electrician.
Q: The indicator light on my controller is flashing. What should I do?
A: Turn the controller off. Unplug the contoller from the wall outlet.
Unplug the controller cord from the product. Wait 30 seconds and
reconnect, making sure the arrows are properly aligned. Now plug into the
120 volt wall outlet. Push control bu�on un�l the temperature is on high.
lfyou s�ll have issues, contact customer service.
Q: The controller is lit but the product does not heat up.
A: Test the product by folding the tex�le over on itself and turning the
se�ng to high. Ensure that the indicator light is on. A�er approximately
five minutes, carefully feel between the layers. Cau�on: Never leave the
product turned on and folded up for more than 5-7 minutes.
Q: I feel some warmth but not a lot. How warm should this product get?
A: This product will provide enough warmth to keep you quite comfortable
even in a very cold room. In normal opera�on, it does not feel hot to the
touch, however the warmth is evident when in use.
Q: Why is my controller warm?
A: A small amount of heat is produced when transferring power from the
wall to the product. This warmth is completely normal and is nothing to
be concerned about.
Troubleshoo�ng Guide
8
Warranty
30 days uncondi�onally return
Snailax product can be returned to receive a full refund for any reason within 30 days.
Please contact our customers service ([email protected]), our staff will contact you
within 24 hours.
90 days return/replace
Snailax product can be returned / replaced within 90 days if the product break down in
the period of proper use.
12 months Warranty
If the product breaks down within 12 months in the period of proper use, customers
can s�ll seek for the relevant product warranty to get it replaced.
A�en�on!
No warranty will be given to any force majeure or man-made causes for a defec�ve
product, such as improper care, personal tear down and willful damage, etc.
If you have any issue about the product, please feel free to contact us by sending
email to [email protected] We will strive to provide the best service possible
within 24 hours.
Tel: 734-709-6982
Monday-Friday 9:00AM-4:30PM
Email: [email protected]
Extend Warranty for Free
1) Enter the following URL or scan the QR code below to find Snailax facebook
page and like it, enter“Warranty” to messenger to extend your warranty from
1 year to 3 years.
h�ps://www.facebook.com/snailax
OR 2) Send message“Warranty” and email us [email protected] to extend your
warranty from 1 year to 3 years.
Have queson ?
9
WARRANTY
If the product(s) is damaged or defec�ve within a reasonable �me, Snailax offers the
warranty as below.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com)
or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly for
appropriate solu�on.
Warranty Claim Procedures:
1. Any product the customer believes is defec�ve and seeks for warranty, the customer must
provide to Customer Support:
2. If the warranty claim is jus�fied by Snailax Customer Support, customer(s) will obtain from
Snailax a Warranty/Return Authoriza�on Number (RMA Number)
3.Snailax reserves the right to specify that items be returned to the designated warehouse for
inspec�on or be inspected by our representa�ve in the field or be retained by customer.
4. Any claim for defec�ve merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
a) Valid proof of purchase (see below the defini�on of valid proof of purchase);
b) Pictures and/or descrip�on are required to claim defec�ve merchandise;
c) Model number and Series Number label a�ached to each product
Period
Within 30 Days
31- 90 Days
91 Days - 1 Year
1 Year - 3 Years
Return for refund
Yes
Yes a�er being jus�fied
No
No
Return for replacement
Yes if undamaged
Yes a�er being jus�fied
Yes a�er being jus�fied
Who paid shipping?
Snailax
Snailax
Buyer
Only to buyers who have
received extended warranty
Buyer
Snailax warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Snailax products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effec�ve only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limita�ons as below “Warranty
Limita�ons”. To obtain warranty service on Snailax products, follow “Warranty Claim
Procedures” below.
10
WARRANTY
Extend Warranty for Free
1) Enter the following URL or scan the QR code below to find Snailax facebook page and
like it, enter“Warranty” to messenger to extend your warranty from 1 year to 3 years.
h�ps://www.facebook.com/snailax
OR 2) Send message“Warranty” and email us [email protected] to extend your
warranty from 1 year to 3 years.
Warranty Limita�ons(this warranty does not include):
Refund Procedures:
(Refer to h�ps://www.snailax.com/pages/refund-policy for detail instruc�ons)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpreta�on of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove por�ons of these terms at any
�me without prior no�fica�on.
Normal wear and tear; Any condi�on resul�ng from other than ordinary residen�al wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condi�on resul�ng from incorrect or inadequate maintenance or care;
Damage resul�ng from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental condi�ons temperatures, water, improper opera�on,improper installa�on,
improper use of electrical supply; transporta�on damage; the�,vandalism or;Damage
resul�ng from the a�achment or modifica�on of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (a�er 30 days of purchase);Free product/ Gi� offer by Snailax;
unauthorized repairs or modifica�on; Replaced or refurbished product.Dissa�sfac�on due to
buyer’s remorse (a�er 30 days of purchase).
2750 Carpenter Road, Suite 1 B, Ann Arbor, 48108
Tel: 734-709-6982 (
Monday-Friday 9:00AM-4:30PM)
Email: [email protected]
Web: www.snailax.com
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protec�on against harmful interference in a residen�al installa�on. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruc�ons, may cause harmful interference to radio communica�ons.
However, there is no guarantee that interference will not occur in a par�cular installa�on.
If this equipment does cause harmful interference to radio or television recep�on, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separa�on between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio / TV technician for help.
This device complies with Part 15 of the FCC Rules. Opera�on is subject to the following two
condi�ons:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired opera�on.
WARNING: Changes or modifica�ons to this unit is not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC STATEMENT
*Please provide your order number before contac�ng customer support
SNAILAX CORPORATION
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