EZVIZ RS20 PRO Robot Vacuum & Mop User Manual

Robot Vacuum & Mop Combo

1

PRODUCT SAFETY PRECAUTIONS

Before using this product, please read all the contents of this user

manual carefully, install the device accordingly and save this manual for

future reference properly. To lower the risk of re, electric shock or other

injuries, please observe the following operation requirements:

• This appliance is not intended for use by people (including children) with

reduced physical, sensory or mental capabilities, or lack of experience

and knowledge, unless they have been given supervision or instruction

concerning use of the appliance by a person responsible for their safety.

Children should be supervised to ensure that they do not play with the

appliance.

• For European, this appliance can be used by children aged from 8

years and above and people with reduced physical, sensory or mental

capabilities or lack of experience and knowledge if they have been given

supervision or instruction concerning use of the appliance in a safe way

and understand the hazards involved. Cleaning and user maintenance

shall not be made by children without supervision. Children should not

play with the appliance.

• Please don’t suction high-temperature substances (unextinguished

cigarette butts, matches, hot ashes and etc.), superne substances (like

lime, cement, sawdust, gesso, ashes and toner), large sharp fragments

(not physically denite matters like glass).

• No action needed to shift the product between 50 and 60Hz, product can

adapt itself for both 50 and 60Hz.

• If the supply cord is damaged, it must be replaced by the manufacturer,

its service agent or similarly qualied persons in order to avoid a hazard.

• When charging, please use the Base Station offered by EZVIZ.

Robot Model Base Station Model

CS-RS20-PRO-PGA2 CS-RS20-PRO-PGA2-D

CS-RS20-PRO-PGA5 CS-RS20-PRO-PGA5-D

CS-RS20-PRO-TGA2 CS-RS20-PRO-TGA2-D

CS-RS20-PRO-TGA5 CS-RS20-PRO-TGA5-D

SAFETY WARNING

2

• WARNING: To Reduce The Risk Of Electric Shock - Do not use outdoors

or on wet surfaces, commercial or industrial environments.

• WARNING: To Reduce The Risk Of Electric Shock - Use indoors only.

• WARNING: To Reduce The Risk Of Electric Shock – Unplug Before

Servicing.

• Do not look directly at the laser radar and the line laser when the device

is working.

• The radar and line laser of this product comply with the Class 1 laser

product standard IEC 60825-1, and will not produce dangerous laser

radiation.

• CAUTION: Changing the function or performance of the optical module

arbitrarily without complying with the provisions of this manual may lead

to the danger of laser radiation.

• The Base Station can only charge lithium-ion batteries containing no

more than 8 cells with a rated capacity of no more than 5200mAh.

• The Base Station can not be charged to non-rechargeable batteries.

PROPER USE OF THE DEVICE

• The device is only used for cleaning the oor of the home environment,

and should not be used in outdoor environment (such as open

balconies), non-ground environment (such as stairs), and industrial

environment.

• Don’t use the device in suspended environment (such as duplexes, open

balconies and the top of furniture) without protective facilities.

• Children are not allowed to use the device as a toy. Please keep children

and pets away from the device when using it. Don’t put accessories

such as side brush in the place where children can reach, so as to

prevent children from eating by mistake. Don’t place children and pets

on the device body.

• Don’t use the device in an environment with open re or fragile objects.

• Don’t use the device on waterlogged oors or wet ground.

3

• Don’t use the device in an environment higher than 40°C or lower than

0°C.

• Don’t use the device to clean any ammable materials (such as gasoline,

toner). Don’t use the device in the area with ammable materials.

• Don’t use the device to clean burning items, such as matches, cigarettes

and other items that may cause re.

• Don’t use the product to absorb large stones, waste paper and other

items that may block the product. When the suction port is blocked,

please clean the product in time and remove the dust, cotton, hair, etc.

at the suction port.

• Use only the accessories recommended or sold by the manufacturer.

Don’t use the batteries or Base Station of any third party, and don’t use

damaged batteries or Base Station.

• Dispose of used batteries in accordance with local laws and regulations.

• Don’t burn the device under any circumstances, as the battery may cause

explosion.

• If the rear surface of the robot is too dusty, it will affect the recharging of

the robot. It is recommended to clean it regularly or as needed. It is also

recommended to use a paper towel or soft dry cloth to clean it.

• If the surface of the edge sensor on the side of the Robot is contaminated

with lots of dust, it will affect the posture and mapping positioning effect

of the Robot when walking along the wall. It is recommended to clean it

regularly or as needed. Since the sensor is located inside the body, it is

recommended to use the air blowing tool/ paper towel/soft dry cloth for

cleaning the camera to wipe the sensor. Don’t put your ngers into it for

cleaning.

• The bottom of the Robot is easy to be contaminated with lots of dust, so

it is recommended to clean it regularly or as needed.

• Please use the device according to the instructions in the manual. Any

loss and injury caused by improper use shall be borne by the user.

• Please don’t touch the plug or any electrified part of the product with

your wet hands in case of electric shock hazard.

• If you will not use the product for a long time, please turn off the power

and unplug the charging plug.

4

Regulatory Information

This product and - if applicable - the supplied accessories too are marked with “CE” and comply therefore with

the applicable harmonized European standards listed under the Radio Equipment Directive 2014/53/EU, the ErP

Directive 2009/125/EC, the RoHS Directive 2011/65/EU.

Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union.

For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or

dispose of it at designated collection points.

This symbol means: This product contains a battery that cannot be disposed of as unsorted municipal waste in

the European Union. See the product documentation for specic battery information. The battery is marked with

this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling,

return the battery to your supplier or to a designated collection point.

DECLARATION OF CONFORMITY

Hereby, Hangzhou EZVIZ Software Co., Ltd. declares that the radio equipment type [CS-RS20-PRO-PGA2, CS-RS20-PRO-PGA5,

CS-RS20-PRO-TGA2, CS-RS20-PRO-TGA5] is in compliance with EU Directive 2014/53/EU . The full text of the DECLARATION OF

CONFORMITY is available at the following web link: https://www.ezviz.com/page/declaration-of-conformity.

EXPOSURE TO RADIOFREQUENCY RF

The frequency bands and the nominal limits of transmitted power (radiated and/or conducted) applicable to this radio device are

the following:

Band Wi-Fi 2.4 GHz

Frequency Form 2.4G to 2.4835 GHz

Power transmission [EIRP] ≤100 mW

Technical Parameters

Direct current

Alternating current

For indoor use.

Before charging, read the instructions.

5

Robot Base Station

Model CS-RS20-PRO-PGA2

CS-RS20-PRO-PGA5

CS-RS20-PRO-TGA2

CS-RS20-PRO-TGA5

Model CS-RS20-PRO-PGA2-D

CS-RS20-PRO-PGA5-D

CS-RS20-PRO-TGA2-D

CS-RS20-PRO-TGA5-D

Overall Dimension 365mm * 365mm * 101mm Rated Input Voltage 220-240V~50/60Hz

Battery Capacity 5200 mAh Rated Output 20V

2.5A

Weight Approx 4.1Kg Rated Power 60 W ( in charging/mop drying state);

965 W( in collecting dust state);

1265 W( in cleaning with hot water state)

Battery Rated Voltage 14.4V

Dimensions 481mm * 452mm * 529mm

Rated Input 20V

Rated Power 65W

6

Any and all information, including, among others, wordings, pictures, graphs are the properties of

Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred to as “EZVIZ”). This user manual (hereinafter

referred to as “the Manual”) cannot be reproduced, changed, translated, or distributed, partially or

wholly, by any means, without the prior written permission of EZVIZ. Unless otherwise stipulated,

EZVIZ does not make any warranties, guarantees or representations, express or implied, regarding

to the Manual.

About this Manual

The Manual includes instructions for using and managing the product. Pictures, charts, images and

all other information hereinafter are for description and explanation only. The information contained

in the Manual is subject to change, without notice, due to rmware updates or other reasons. Please

nd the latest version in the ™ website (http://www.ezviz.com).

Revision Record

New release – January 2024

Trademarks Acknowledgement

™, ™, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in various

jurisdictions. Other trademarks and logos mentioned below are the properties of their respective

owners.

Legal Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS

HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,

AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,

MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND

NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS DIRECTORS, OFFICERS,

EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR

INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS,

BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH

THE USE OF THIS PRODUCT, EVEN IF EZVIZ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S TOTAL

LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE AS

THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A) IMPROPER

INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF NATIONAL

OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD PARTY, INCLUDING

WITHOUT LIMITATION, USING ANY THIRD PARTY’S PRODUCTS, SOFTWARE, APPLICATIONS, AND

AMONG OTHERS.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE

WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL

OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK,

HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, EZVIZ

WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE LAWS AND DATA

PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR

JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS

TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS

USED WITH ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE LATTER

PREVAILS.

7

Table of Contents

Overview ��8

Package Contents�� 8

Basis �� 9

Quick Start Guide ��13

Preparation �� 13

Connect the Power Supply to the Base Station �� 13

Add Clean Water �� 14

Install Cleaning Solution �� 14

Remove Shields �� 15

Install Side Brush and Mop Assembly �� 16

Get the EZVIZ App �� 16

Add the Robot to EZVIZ App �� 16

Place the Robot �� 17

First Cleaning �� 18

Operations on the EZVIZ App ��19

Routine Maintenance ��19

Replace Mop Cloth�� 20

Dump the Dust Box �� 21

Clean/replace Filter �� 22

Clean the Main Brush �� 23

Clean Wheels �� 24

Clean Important Parts �� 24

Clean Clean Water Tank/Waste Water Tank �� 25

Replace Cleaning Solution �� 26

Replace Dust Bag �� 26

Replace the Side Brush �� 27

Clean the Base Station �� 27

Clean Inlet Air Filter �� 28

Clean Dust Collection Duct �� 28

FAQ ��29

Appendix ��31

Environmental Precautions �� 31

Rechargeable Lithium ion Battery �� 32

INFORMATION FOR PRIVATE HOUSEHOLDS �� 32

8

Overview

Package Contents

Robot Vacuum & Mop Cleaner *1

(hereinafter referred as to “Robot”)

Base Station *1

Mop Assembly*2 (Mop cloth

included) Power Cord *1 Side Brush *2 Camera Sticker x1

Cleaning Solution *1 Cleaning Tool *1 Quick Start Guide *2 Regulatory Information *1

The device’s appearance is subject to the actual one you have bought.

9

Basis

Robot

mic

Bumper

Reset Button*

Wi-Fi Indicator

Dust Box

Filter

Dust Box

Bumper

Power Button&LED

Indicator

Robot Upper Cover

Power Button

Press and hold for 4s: Turn on/off the Robot

Press once: Start/pause the task

Press twice: End the task and back to the Base Station

Press three times: Enable/disable child lock (please enable child lock feature on EZVIZ app rstly)

LED Indicator

Orange In standby mode due to low battery/ task paused

Red Fault or exceptions, please check the notication on EZVIZ app

Blue In patrol inspection/ remote video

White Working properly

Reset Button

Press and hold for 4s Enter network conguration status

Press and hold for 10s Restore to factory settings and restart the Robot

10

LDS Lidar

Spotlight

Edge Sensor

RGB Camera

Obstacle Sensor

Infrared Obstacle Sensor

Charging Contact

Dust Collection Port

Water Inlet

Speaker

Air Outlet

Universal Wheel

Side Brush

Drive Wheel

Mop Assembly

Cliff Sensor*4

Material Sensor

Side Brush

Main Brush

Drive Wheel;

Mop Assembly

1

3

2

4

11

Base Station

Clean Water Tank

Waste Water Tank

Dust-collection Box

(dust bag included)

Operation Panel

Shortcuts Start/Pause

The corresponding shortcut instructions

can be executed through 3 operations (press

once, press twice, press and hold for 3s).

(Please bind shortcut instructions on EZVIZ

app rstly)

Press once: Start/pause task

Press and hold for 3s: end the task

Exit/Recall Child Lock

Press once: Robot exit/return Base Station

Press and hold for 3s: Start cleaning the

cleaning sink of the Base Station, the water

sprayed after the Robot exits the Base

Station.

Press and hold for 3s again: The Base Station

extract waste water.

Press and hold for 3s: enable/disenable child lock

(Please enable child lock feature on EZVIZ app rstly)

Indicator on Base Station

Orange Slightly exceptions

Red Exceptions, please check the notication on EZVIZ app

White Working properly

12

Mop Platform

Water Sensor*2

Filter Plate

Dust Collection Port

Cleaning Sink

Charging Track*2

13

Quick Start Guide

Preparation

Try to avoid using in the environment with stairs (if must, please set up a guardrail), and try to

remove the obstacles on the ground before use.

Connect the Power Supply to the Base Station

Select a proper location, place the Base Station on a horizontal oor against the wall, connect

the Base Station and the power socket with the power cord, and the Base Station will start

automatically (it is recommended to place the Base Station on a at light colored tile oor

instead of a carpet or wooden oor).

>0.5m(1.64’)

No obstacles 1�5 m (4�92 ‘) ahead

·

In order to avoid external heat damage to the Base Station, please do not place it next

to radiators, heaters, replaces, etc.

For a normal charging process, please do not place the Base Station in environments

subjected to direct sunlight, rain, snow or humidity, otherwise the Robot may not back

to the Base Station.

14

Add Clean Water

Remove the protective bags of the clean water tank and the waste water tank, ll the clean

water tank with clean water, and then install them back.

·

Do not ll hot water, otherwise the device may be damaged.

It is recommended to add tap water in room temperature, please do not add the water

ltered by water purier.

If you need to use cleaning solution, please use EZVIZ specialized cleaning solution.

Other cleaning solution may damage the device.

Please not the water can not exceed the max water level line.

MAX

Install Cleaning Solution

1. Remove the protective lm and the seal on top of the cleaning solution bottle.

1

2. Take the waste water tank out, and then install the cleaning solution bottle according to the

following illustration.

3. After installation, put the waste water tank into place.

15

2

·

Please press the cleaning solution bottle into the place when installation.

Do not use other sterilization solution or cleaning solution not produced by EZVIZ,

otherwise the device may be damaged.

Remove Shields

Before use, remove the shields on both sides of the Front Bumper and all protective lms on

both of the Robot and the Base Station.

Remove Before Use

16

Install Side Brush and Mop Assembly

1. Align the side brushes with the point as shown in the gure and press them down. Hearing

a “click” indicates that they are installed in place.

2. Align the mop assembly with the magnetic point.

Get the EZVIZ App

1. Connect your mobile phone to Wi-Fi (only 2.4 GHz WiFi is supported).

2. Download and install the EZVIZ App by searching for “EZVIZ” in the App Store or Google

Play

TM

.

3. Launch the App and register an EZVIZ user account.

EZVIZ App

• If you have already used the App, please make sure that it is the latest version. To nd

out if an update is available, go to the App store or Google Play

TM

and search for “EZVIZ".

• The actual process may vary due to ongoing App updates. Follow the instructions

provided in the App.

Add the Robot to EZVIZ App

1. Log in to your account through EZVIZ App, tap the device adding icon and then the QR code

scanning interface will be displayed.

2. Press and hold the power button of the robot for 4 seconds until it starts.

3. Open the upper cover of the robot, scan the QR code on the robot body, and complete the

network conguration and addition of the robot according to the interface prompts.

17

If Wi-Fi connection failed, or you want to connect the robot to another Wi-Fi, you need to

press and hold the reset button for 4 seconds, and then the robot will be restarted and

you can add the robot to EZIVZ App again

.

1

2

3

Place the Robot

Place the Robot in front of the Base Station, and then press on the operation panel. The

Robot will enter the Base Station and start charging.

It is recommended to place the Robot within 50 cm in front of the Base Station to avoid

recharging failure.

18

First Cleaning

You have three ways to operate:

1. Press

button on the Base Station to work.

1

2. Log in to your account through EZVIZ App, add device and select the cleaning

mode on the home page of the device on the App, and click

.

2

3. Press the button on the Robot to work.

3

19

Use the Camera Sticker(optional)

A camera sticker is provided if you need to cover the camera.

1. Tear off the protective lm.

2. Clean and wipe up the glass of the camera with wet tissue. Stick and press the camera

sticker to the glass of the camera

and make sure it sticks rmly.

3. The sticker can be washed and reused.

3

1

2

The visual obstacle avoidance function of this product requires the camera to be on as

one of the prerequisites, and the

image processing involved is done locally on the product and is not uploaded to EZVIZ

CloudPlay. You can mask the camera

to reject the function as needed. The product package comes with a camera sticker for

masking, which is electrostatically

adsorbed.

Operations on the EZVIZ App

The App interface may be different due to version update, and the interface of the App you installed on your phone shall

prevail.

Map for Cleaning

Map editing (area dividing, area merging, area building, room naming, no-go zone, invisible wall, rotate, threshold), map zoning,

carpet display, real-time cleaning route display and multi-map saving.

Cleaning Method

General cleaning, personalized cleaning, designated room cleaning and area cleaning.

Cleaning Settings

Suction setting, water volume setting, cleaning sequence setting, carpet boost, supplementary sweeping for carpet and self-

cleaning for main brush.

Surveillance Feature

Schduled patrol inspection, xed-point movement, snapshot/record in patrol inspection, voice intercom.

Information Display

Cleaning history, patrol inspection history, Robot power, consumables and maintenance.

More Features

Firmware upgrade, volume adjustment, scheduled cleaning, Do Not Disturb mode, night vision light compensation and etc.

20

Routine Maintenance

To maintain the best condition of the device, please maintain the device and replace parts with following frequencies:

Robot Part Maintenance Frequency Replacement Frequency

Mop Cloth / Every 2-3 months

Side Brush Once every 2 weeks Every 3-6 months

Main Brush Once per week Every 6-12 months

Dust Bag / Every 3-4 months

Sponge Filter/

High Eciency Filter

Once per week Every 3-6 months

LDS Lidar

RGB Camera

Edge Sensor

Obstacle Sensor

Cliff Sensor

Infrared Receiving Terminal

Bumper

Charging Contact

Universal Wheel/Drive Wheel

Once per week /

Cleaning Sink Once every 2 weeks /

Clean Water Tank Once every 3 months /

Waste Water Tank After each mopping /

Base Station Once every 2 weeks /

• Before performing cleaning and maintenance tasks on the Robot, turn the Robot OFF and unplug the Base Station.

• A multi-function Cleaning Tool is provided for easy maintenance. Handle with care, this Cleaning Tool has sharp edges.

• EZVIZ manufactures various replacement parts and fittings. Please visit www.ezviz.com for more information on

replacement parts.

21

Replace Mop Cloth

Press button on operation panel of the Base Station, the Robot exits the Base Station.

1

Turn the Robot over, take off the mop assembly off.

2

Remove the old mop cloth from the mop assembly and replace a new one, and then put the

mop assembly back to the Robot.

3

22

Press

button on operation panel of the Base Station again, the Robot returns to the

Base Station.

4

Dump the Dust Box

1

Unfasten the buckle on the side of the dust box, open the dust box cover and pour out the

garbage inside of it.

23

3

• Please make sure that the Dust Box and Filter is properly installed onto the Robot

before cleaning mission.

• Do not schedule a cleaning mission if the dust box or lter is not properly installed.

Clean/replace Filter

Press button on operation panel of the Base Station, the Robot exits the Base Station.

Open the upper cover of the Robot, take the dust box out and take off the lter assebmly.

1

Slightly pat the lter assembly or use the cleaning tool to clean the lter, and then rinse with

water and thoroughly air dry it.

24

Install it back to the dust box, and then put it into the Robot. Close the upper cover and press

button on operation panel of the Base Station, the Robot returns to the Base Station.

If the lter is required to be replaced, please take it out from the dust box and replace a new

one into it.

Clean the Main Brush

Press the buckles to take out the Main Brush cover and the Main Brush.

Press the button on the end of the cleaning tool and rotate it to take the blade inside of it.

Use the blade to cut off the hair entangled on the Main Brush and remove the roller at one

end of the Main Brush to clean it, and then re-install the Main Brush into place.

25

Clean Wheels

Pull up the Universal Wheel directly by hand then clean it with the hidden Cleaning Tool and

then re-install it into place.

If there is abnormal sounds happened after a long time using, please take the universal

wheel off and add lubricant into the metal shaft.

Clean the Driven Wheels with the hidden Cleaning Tool.

26

Clean Important Parts

Wipe and clean the cliff sensors, material sensor, charging contacts, RGB camera,

obstacle sensors, edge sensor and infrared receiving terminal with soft dry cloth.

Clean Clean Water Tank/Waste Water Tank

Open the cover, unfasten the buckle, take the lter upwards out to clean it.

1

2

Pour out the sewage, and use cleaning tool to remove the dirt in the waste water tank.

27

Replace Cleaning Solution

1. Take the waste water tank out, remove the protective lm and seal on the bottle.

2. Install the cleaning solution bottle according to the illustration on the Base Station.

3. After installation nished, put the waste water tank back to the Base Station.

Replace Dust Bag

Open the upper cover of the dust collection box, lift the handle of the dust bag to take out

and discard it.

Install a new dust bag into place, and then close the upper cover.

28

Replace the Side Brush

Pull out the old side brush and then press the new one into the position.

Clean the Base Station

Use cleaning tool or rags to clean the interior of the Base Station and the cleaning sink.

29

Clean Inlet Air Filter

1. Open upper cover of the dust collection box and then lift the handle of the dust bag.

Rotate and take out of the inlet air lter on the bottom of the dust collection box.

2. Rinse with clean water and dry it, and then install back to the dust collection box.

Clean Dust Collection Duct

For Robot:

After take out the dust box, use tool like a thin soft brush to stretch into the dust collection

duct to clean.

For Base Station: After take out the dust bag, use tool like

a

thin soft brush to stretch into

the dust collection port or dust collection duct to clean it.

30

FAQ

Problem Solution

Charging failure The Base Station does not connect to the power supply.

Please conrm whether the power cord of the Base Station is connected well.

Recharge failure There are lots of obstacles near the Base Station. Please clean the obstacles in front of

the Base Station.

Recommended place the Robot back to the Base Station before each cleaning task and

ensure the Robot starts working from the Base Station.

High ground resistance. It is suggested to move the Base Station to a at and light-

colored tile oor.

The oor is slippery. Recommended swipe the oor in front of the Base Station.

Incorrect Base Station location. Please check whether the location of the Base Station

on the map is correct.

Please do not place the Base Station in direct sunlight.

When in recharge, Operation

exception nearby the Base Station

There are obstacles within 1.5m in front of the Base Station and within 0.1m on the side.

Please clear the obstacles directly in front of the Base Station.

Please use soft material (tissue or soft dry cloth) to swipe the charging contact on the

tail of the Robot.

Please Swipe the driven wheels of the Robot and recharge tracks on the bottom of the

Base Station.

Please conrm whether the Base Station installation location is directly exposed to

sunlight.

Abnormal noise/shake during

cleaning

Foreign objects entangled to the wheels, side brushes or main brush, please start the

Robot after shutting down and clean it.

The rubber strip on dust collection port is scripping the oor, which is a normal

phenomenon.

If the mop cloth is rolled up, remove the mop assembly and re-install the mop cloth.

Waste water tank keeps pumping

water

Clean the Base Station. For more information, please refer to page 24.

Cannot connect to Wi-Fi Poor Wi-Fi signal, please ensure the Robot is in a area with a good Wi-Fi signal.

Wi-Fi connection exception. Please reset the Wi-Fi and download the latest EZVIZ App,

and try to scan the QR code on the Robot to reconnect it.

Cannot avoid obstacles Use air blowing tool to clean the glass on the lens, or you can use soft tissues or dry

cloth to swipe the glass on the lens.

The obstacle avoidance performance of the Robot will decline when encountering

objects with high transmittance (such as glass), high reectance (such as polished

metal), or low reectance (such as black objects) due to environmental inuences.

Abnormal obstacle avoidance Use air blowing tool to clean the glass on the lens, or you can use soft tissues or dry

cloth to swipe the glass on the lens.

Side brush fell off during cleaning Turn the Robot over and install the side brush again, make sure install it completely until

hearing a “clip” sound.

31

Anti-dropping detection has failed,

the Robot can’t avoid stairs or high

places.

Use soft tissues or dry cloth to swipe the cliff sensors.

Cannot collect dust, poor dust

collection effect or abnormal sound in

collecting dust

Please check whether the dust collection duct of the Robot and the Base Station is

stucked, if so, please refer to the cleaning method of the dust collection duct in this user

manual.

Full dust bag. If so, please replace a new disposable dust bag.

The air outlet of the Robot’s dust box is stucked, please clean it and take the foreign

matters out.

Cannot dry automatically Auto dry feature is off on APP, please check the settings on APP.

During drying, press the button on the Robot or the Robot exits the Base Station, the

drying task ended in advance.

Abnormal operation If the problem persists after the above possible causes have been considered, the

components may be abnormal. Please contact the customer service department.

For additional information about the Robot, please refer to www.ezviz.com/eu.

32

Appendix

Environmental Precautions

The chemical substances contained in the built-in lithium-ion battery of this product may cause environmental pollution. Please

remove it before scrapping and send it to a professional battery recycling station for centralized disposal.

Steps for removing the battery (the following information is only applicable when discarding the device, not the daily operation

instructions):

1.Let the Robot run to a low power state that cannot be cleaned without touching the Base Station.

2.Turn off the Robot and remove the side brush and dust box.

3.Turn the Robot over and remove the screws at the bottom.

4.Remove the battery cover.

5.Take out the battery.

1 5

7

8

11 12

2

3

4

13

6

9

10

• When disassembling the battery, please ensure that the power is exhausted and operate with the Base Station

disconnected.

• Please disassemble the whole battery pack together and do not damage the battery pack casing to avoid short circuit or

leakage of hazardous substances.

• If the battery has exudate and accidentally touches it, please ush it with plenty of water and seek medical attention

promptly.

• This product should not be discarded after the expiration date or after the repair cannot work normally, please hand it

over to an enterprise qualied to dispose of WEEE, please refer to the national or local regulations on the disposal of

WEEE for the correct method.

33

Rechargeable Lithium ion Battery

1. The battery type of the device: Portable battery.

2. The battery of this device is non-removable, which is risky to remove.

Chemical Composition Chemical Formula CAS No� Weight (%)

Cobalt lithium manganese

nickel oxide

Ni, Co, Mn

346417-97-8 36.80%

Graphite

C

7782-42-5 20.20%

Copper foil

Cu

7440-50-8 7.10%

Aluminium

Al

7429-90-5 3.30%

Electrolyte

LiFP

6

21324-40-3 11.70%

Steel shell

Fe

12597-68-1 14.40%

Steel pouring

Fe

12597-68-1 3.10%

Lead

Pb

7439-92-1 Not Detected

Cadmium

Cd

7440-43-9 Not Detected

Mercury

Hg

7439-97-36 Not Detected

INFORMATION FOR PRIVATE HOUSEHOLDS

1. Separate collection of waste equipment: Electrical and electronic equipment that has become waste is referred to as waste

equipment. Owners of waste equipment must dispose of it separately from unsorted municipal waste. In particular, waste

equipment does not belong in household waste, but in special collection and return systems.

2. Batteries and rechargeable batteries as well as lamps: Owners of waste equipment shall, as a rule, separate waste batteries

and rechargeable batteries that are not enclosed in the waste equipment, which can be removed from the waste equipment

without being destroyed, from the waste equipment before handing them in at a collection point. This does not apply if waste

equipment is prepared for reuse with the participation of a public waste management authority.

3. Options for returning waste equipment: Owners of waste equipment from private households can return it free of charge

to the collection points of the public waste management authorities or to the take-back points set up by manufacturers or

distributors within the meaning of the Electrical and Electronics Equipment Law. Stores with a sales area of at least 400 m² for

electrical and electronic equipment and those grocery stores with a total sales area of at least 800 m² that offer electrical and

electronic equipment several times a year or on a permanent basis and make it available in the market are required to take it

back. This also applies in the case of distribution using means of distance communication, if the storage and shipping areas for

electrical and electronic equipment are at least 400 m² or the total storage and shipping areas are at least 800 m². Distributors

shall, in principle, ensure take-back by providing suitable return facilities at a reasonable distance from the respective end user.

The possibility of returning waste equipment free of charge exists for distributors who are obliged to take it back, among other

things, if a new similar device that essentially fullls the same functions is delivered to an end user.

4. Privacy Notice: Waste equipment often contains sensitive personal data. This applies in particular to devices of information

and telecommunications technology such as computers and smartphones. In your own interest, please note that each end user is

responsible for deleting the data on the waste equipment to be disposed of.

5. Meaning of the symbol “crossed-out wheelie bin”: The symbol of a crossed-out wheelie bin regularly depicted on electrical and

electronic equipment indicates that the respective device is to be collected separately from unsorted municipal waste at the end

of its service life.

EZVIZ RS20 PRO Robot Vacuum & Mop

Product's Documents

User Manual

Specifications

EZVIZ RS20 PRO Questions and Answers