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10
TROUBLE SHOOTING
FAULT POSSIBLE CAUSES REMEDY
Burner will not light even
though the sparker is
working.
• Knob not held down long enough
in ‘High’ or ‘Max’ position for flame
safeguard
to engage
• Repeat lighting procedure and hold knob down for
5 seconds in ‘High’ or ‘Max’ position
(refer page 7)
• Gas supply valve turned off • Turn on gas supply to appliance
• Wrong knob turned • Ensure the knob you are turning corresponds
to the burner you want to light
• Port blockage in ignition area • Ensure that ports in ignition area are clean
and dry
• Ignition spark plugs wet or dirty • Dry or clean ignition spark plugs
No spark is obtained when
control knob
is activated
• Electricity supply is disconnected or
switched off
• Switch on electricity or check fuses
• Ignition spark plugs wet or dirty • Dry or clean ignition spark plugs
Flames uneven or tending
to lift
• Flame ports blocked or wet • Clean or dry flame ports
• Burner incorrectly fitted • Ensure this component is fitted correctly
Flames not staying on when
knob released
• Knob not held down long enough
in ‘High’ or ‘Max’ position for flame
safeguard
to engage
• Repeat lighting procedure and hold knob down for
5 seconds in ‘High’ position
(refer page 7)
• Knob not set between ‘High’ and ‘Low’ • Knob MUST be set between these positions
• Dirt or spillage on flame safeguard sensor • Clean flame safeguard sensor tip
Low heat, slow cooking • Incorrect cooking pot or pan being used • Refer to Figure 4
Benchtop or knobs
overheating
• Incorrect cooking pot or pan used • Check Figure 4 for correct pot or pan to be used
• Pot or pan not located on burner properly • Ensure pot or pan is centrally located
on burner
Cooktop stainless steel
discoloured
• Pot or pan being used is too large • Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER (available
through spare parts)
Outer ring of wok burner
goes out when set to low
• This is not a failure. This is a function of the
dual wok burner to give a very low power
flame option
• Burner is functioning as intended
Elements giving off smoke or
odours when first used
• Protective oils being removed in first
cooking
• Do not worry, this is normal
Red rings, limescale or water
rings, shiny metallic or other
discoloration, scratches/
shadows, bubbles or other
miscellaneous marks or
stains on ceramic glass
cooktop surface
• Cooktop surface has not been cleaned
correctly. Cleaning of the cooktop surface
is not coveredunder warranty. If a service
call is places to clean the cooktop you will
be charged for the visit.
• Use a ceramic glass cleaner such as Cerapol
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this
will save you from paying for a service call. You will have
to pay for a service call even in the warranty period if
the problem is one listed below.
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