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26
EN
No. Scenario Possible Cause Solution
3
Robot cannot return to
the Docking Station.
The Docking Station is not correctly placed.
Refer to Section 3.2 correctly place the Docking
Station.
The Docking Station is not correctly connected. Make sure the Docking Station is correctly connected.
The Docking Station is manually moved during the
cleaning.
It is suggested not to move the Docking Station during
the cleaning.
Robot did not start cleaning from the Docking
Station.
Make sure Robot starts cleaning from the Docking
Station.
4
Robot misses cleaning
spots to be cleaned,
or repeats cleaning the
area cleaned.
The cleaning cycle is interfered by small objects or
barriers on the floor.
Remove power cords and small objects from the floor
to ensure cleaning efficiency. Robot will automatically
clean the area missed, please avoid moving Robot
manually or block the path during the cleaning cycle.
Robot is working on slippery polished floors.
Make sure the floor wax is dried before Robot starts
cleaning.
Robot is unable to reach certain areas blocked by
furniture or barriers.
Tidy up the area to be cleaned by putting furniture and
small objects in their proper place.
5
Robot gets stuck while
working and stops.
Robot gets stuck while working and stops.
Robot will try various ways to free itself. If it is
unsuccessful, manually remove the obstacles and
restart.
Robot might be stuck under furniture with an
entrance of similar height.
Please set a physical barrier.
6
Robot is making too
much noise when
cleaning.
Robot is tangled or blocked with debris.
Clean Robot as described in section Maintenance and
restart. If the trouble persists, please contact Customer
Care.
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