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15
Troubleshooting
7. Check your cabling for any damages that may have occurred during
installation. If a cable connector is loosened from being pulled through ceilings/
walls or the cable jacket is damaged causing the wiring to be exposed, you will not
be able to achieve maximum performance.
8. Are the transmitter, transceiver, and/or receiver located in an area that
exposes them to higher temperatures? If the product is overheated, it will not
function properly.
9. If you are having trouble getting your Terminal Emulation Software to
recognize the switch, you may need to shut down your installation and start
from the beginning. The 3.5 mm to DB9 adapter cable must be connected first.
Otherwise, the switch will not be recognized.
10. If your are still having trouble getting your Terminal Emulation Software to
recognize the switch, check that your serial settings are set according to
the instructions in the RS-232 Serial Control section of this manual.
Warranty and Product Registration
1-Year Limited Warranty
TRIPP LITE warrants its products to be free from defects in materials and workmanship for a period of one (1) year
from the date of initial purchase. TRIPP LITE’s obligation under this warranty is limited to repairing or replacing (at its
sole option) any such defective products. To obtain service under this warranty, you must obtain a Returned Material
Authorization (RMA) number from
TRIPP LITE or an authorized TRIPP LITE service center. Products must be returned to TRIPP LITE or an authorized TRIPP
LITE service center with transportation charges prepaid and must be accompanied by a brief description of the problem
encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been
damaged by accident, negligence or misapplication or has been altered or modified in any way.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of
implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE. Specifically, TRIPP LITE
is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software,
loss of data, costs of substitutes, claims by third parties, or otherwise.
PRODUCT REGISTRATION
Visit www.tripplite.com/warranty today to register your new Tripp Lite product. You’ll be automatically entered into a drawing
for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
18-11-133-933418-EN.indd 15 11/15/2018 10:35:35 AM
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